IBM FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1 improve the user experience, consumability, and integration with other IBM offerings

IBM United States Software Announcement 214-482
October 28, 2014

Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Statement of general direction Statement of general direction  Prices Prices
 Program number Program number   Order now Order now


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At a glance
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IBM® FileNet® Content Manager V5.2.1 and IBM Content Foundation V5.2.1 deliver new capabilities in the following areas:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001 ).



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Overview
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New features in FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1

Enhanced user experience

IBM Content Navigator is the unified IBM Enterprise Content Management (ECM) experience platform that spans mobile, web and desktop form factors. It includes features that make it easy to create, share, manage, and collaborate on content using IBM ECM products, key partner solutions, and even third party content repositories. IBM Content Navigator is not just a modern, easy to use experience, it is also an open, standards based, platform to build custom ECM applications - it is the most effective way for partners and clients to simplify and accelerate development of custom user experiences on mobile, web and desktop. Best of all, IBM Content Navigator is included in many ECM products, including IBM FileNet Content Manager, IBM Content Foundation, IBM Content Manager OnDemand, IBM Content Manager Enterprise Edition, IBM Connections Enterprise Content Edition, IBM FileNet Image Manager Active Edition, IBM FileNet Image Services, IBM Production Imaging Edition, and others, at no additional charge.

Ability to install patch or fix pack without application downtime

Clients requiring 24x7 operations can apply fix packs without planned downtime

Multitenancy support

You can host multiple P8 domains in a single CPE server farm. Each tenant domain can be completely isolated from other tenant domains. This function is especially useful for cloud-based ECM providers with multiple tenants. It can be beneficial in some on-premise use cases as well.

Storage replication for disaster recovery and distributed cloud deployments

On-premise and cloud deployments can replicate content to drastically reduce disaster recovery times.

Report generation enablement

You can build and deliver reports across content applications for IT, business users, and applications.

Enhanced administration

Administrators and operations teams can optimize many regular or long-running tasks by automating and scheduling them as custom sweep jobs.

Enhanced consumability

Storage connectors

Combining support for the latest storage devices and cloud storage with existing content migration capabilities delivers unparalleled flexibility to manage repositories over time. Storage connectors include the following:

IBM FileNet Content Manager V5.2.1 now included in IBM Image Manager Active Edition

Image Manager Active Edition now includes FileNet Content Manager V5.2.1 and IBM Image Services V4.2. With FileNet Image Manager Active Edition V5.2.1 you can continue to use the proven Image Services repository and Panagon applications to expand to powerful P8-based applications or to use both for maximum business value.



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Key prerequisites
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For details, refer to the Technical information section.



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Planned availability date
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Description
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New features in FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1

Enhanced user experience

Content Navigator V2.0.3 includes the following enhancements to the Content Navigator user experience:

In addition to supporting IBM Core ECM repositories, this release of Content Navigator supports collaboration tools such as IBM Connections 5.0 and Microsoft SharePoint as well as any CMIS-compliant content repository.

Ability to install patch or fix pack without application downtime

Clients with highly available configurations requiring 24x7 operations can now apply fix packs without planned downtime:

Multitenancy support

Storage replication for disaster recovery and distributed cloud deployments

On-premise and cloud deployments can replicate content to drastically reduce disaster recovery times:

Report generation enablement

You can build and deliver reports across content applications for IT, business users, and applications:

Enhanced administration

Administrators and operations teams can optimize many regular or long-running tasks by automating and scheduling them as custom sweep jobs.

In FileNet Content Manager V5.2.1 and Content Foundation V5.2.1, developers can access ACCE in a view-only mode. They can gain visibility into the objects, classes (properties, symbolic name, and on) that they are developing, while at the same time not being permitted to perform or change administrative functions provided by ACCE. This helps to speed and simplify the development process when you are using a shared development environment.

Enhanced consumability

Bulk sweep capability speeds and simplifies system maintenance:

Optimized content access in distributed environments:

Storage connectors


Note: P8 Storage Connectors are separately licensed. Entitlement to use them requires the acceptance of the associated connector license and the payment of the associated license fees.

Combining support for the latest storage devices and cloud storage with existing content migration capabilities provides unparalleled flexibility to manage repositories over time:

FileNet Content Manager V5.2.1 now included in IBM Image Manager Active Edition

Image Manager Active Edition V5.2.1 enables FileNet Image Services clients to continue using existing Panagon applications, while adding P8-based applications to their end users. If you are moving to an all P8 environment, you can trade up your Image Services licenses to FileNet Content Manager. In both cases, you can use the P8 environment for additional advanced capabilities such as IBM Case Management and IBM Production Imaging Edition.

Use case support unique to FileNet Content Manager

Content Foundation offers many of the core capabilities of FileNet CM. However, the following components that are included with FileNet Content Manager are not included with Content Foundation:

The absence of those components in Content Foundation results in the following set of use cases that are supported by FileNet Content Manager, but are not supported by Content Foundation:

These use cases are explained in greater detail as follows:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1 are capable as of October 31, 2014, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Statement of general direction
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Feature deprecation and removal announcements

Feature deprecation announcements:

WorkPlace and WorkPlace XT

FileNet Integration for Microsoft Office (FIMO)

SharePoint web parts

With SharePoint web parts, users can perform various content management functions on content held in FileNet Content Manager from within the SharePoint user interface. These functions include:

HP-UX

The deprecation announcement in V5.2.1 includes the deprecation of the HP-UX operating system. As with other deprecation announcements, this does not mean V5.2.1 is not available on HP-UX. The deprecation announcement cautions licensees that future releases of FileNet Content Manager may no longer run on HP-UX.

JBoss

JDBC provider

IBM is announcing the deprecation of the JDBC provider. The JDBC provider has been used in the past to support report generation within IBM Enterprise Records using Crystal reports. The report generation function within IBM Enterprise Records is moving to Cognos®, and therefore will not require the JDBC provider for use with Crystal Reports.

FileNet Enterprise Manager (FEM)

A deprecation announcement is being made for FileNet Enterprise Manager. Refer to the following section.

Feature removal announcements:

FileNet Enterprise Manager (FEM)

The functional capabilities of FileNet Enterprise Manager are being removed from FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1. The replacement solution is Administration Console for Content Platform Engine (ACCE). Licensees using FileNet Enterprise Manager from previous releases of FileNet Content Manager and/or IBM Content Foundation must migrate from FileNet Enterprise Manager to Administration Console for Content Platform Engine (ACCE).

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.



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Program number
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Program                Program
number         VRM     name
 
 5724-R81      5.2.1   IBM FileNet Content Manager
 5725-L50      5.2.1   IBM Content Foundation
 5724-R94      5.2.1   IBM FileNet Image Manager Active Edition
 5724-S20      5.2.1   IBM FileNet IS Storage Connector


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these products.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Technical information
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Specified operating environment

Hardware requirements

FileNet Services V1.1 for Lotus® Quickr® is a component of FileNet Content Manager V5.2 (5724-R81). For detailed hardware requirements for FileNet Services for Lotus Quickr V1.1, refer to

http://www.ibm.com/support/docview.wss?uid=swg27013654

Content Manager Services V1.1 for Lotus Quickr is a component of Content Manager Enterprise Edition (5724-B19). For detailed hardware requirements, refer to

http://www.ibm.com/support/docview.wss?uid=swg27015723

For detailed hardware requirements for IBM Content Foundation V5.2.1 (5725-L50), refer to

http://www.ibm.com/support/docview.wss?uid=swg27038265
Software requirements

For detailed software requirements for IBM FileNet Content Manager V5.2.1, refer to

http://www-947.ibm.com/support/entry/portal/Overview/Software/Enterprise_Content_Manage ment/FileNet_Product_Family/FileNet_Content_Manager

For detailed software requirements for IBM Content Foundation V5.2.1 (5725-L50), refer to

http://www.ibm.com/support/docview.wss?uid=swg27038265

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

Packaging for these products consist of one DVD. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Direct customer support

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support

Security, auditability, and control

IBM FileNet Content Manager V5.2.1 and IBM Content Foundation V5.2.1 use the security and auditability features of the host software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: IBM Enterprise Content Management
  Product Identifier Description (PID)

  IBM FileNet Content Manager V5.2.1    (5724-R81)
  IBM Content Foundation V5.2.1    (5725-L50)
  IBM FileNet Image Manager Active Edition V5.2.1    (5724-R94)
  IBM FileNet IS Storage Connector    (5724-S20)
 
Product category: FileNet Content Manager

Passport Advantage

Media pack part number BQ042ML is the only new part number being announced in this release of IBM FileNet Content Manager V5.2.1. Media pack part number BQ043ML is the only new part number being announced in this release of IBM Content Foundation V5.2.1. And media pack part number BQ044ML is the only new part number being announced in this release of IBM FileNet Image Manager Active Edition V5.2.1. All other ordering part numbers have not changed and are the same as what was previously announced in the following announcements:

IBM FileNet Content Manager V5.2, Software Announcement 213-053, dated March 12, 2013.
IBM Content Foundation V5.2, Software Announcement 213-257, dated June 11, 2013.
IBM FileNet Image Manager Active Edition V5.2 updates, Software Announcement 214-047, dated January 7, 2014.

IBM FileNet P8 Storage Connectors

                                                           Part
Program name/Description                                   number
 
FN P8 Connector to Hitachi Content Platform RVU Lic + SW   D1B6CLL
S&S 12 Mo
FN P8 Connector to Hitachi Content Platform RVU Annual SW  E0KJMLL
S&S Rnwl
FN P8 Connector to Hitachi Content Platform RVU SW S&S     D1B6DLL
Reinstate 12 Mo
FNP8 Cloud Storage Connector to OD RVU Lic + SW S&S 12 Mo  D1B6ELL
FNP8 Cloud Storage Connector to OD RVU Annual SW S&S Rnwl  E0KJNLL
FNP8 Cloud Storage Connector to OD RVU SW S&S Reinstate    D1B6FLL
12 Mo
IBM FileNet P8 Connector to EMC Atmos RVU Lic + SW S&S     D1B6GLL
12 Mo
IBM FileNet P8 Connector to EMC Atmos RVU Annual SW S&S    E0KJPLL
Rnwl
IBM FileNet P8 Connector to EMC Atmos RVU SW S&S           D1B6HLL
Reinstate 12 Mo
IBM FileNet P8 Connector to EMC Isilon RVU Lic + SW S&S    D1B6ILL
12 Mo
IBM FileNet P8 Connector to EMC Isilon RVU Annual SW S&S   E0KJQLL
Rnwl
IBM FileNet P8 Connector to EMC Isilon RVU SW S&S          D1B6JLL
Reinstate 12 Mo
 

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM FileNet Content Manager V5.2.1

 
Media packs
description                                        Part number
 
IBM FileNet Content Manager V5.2.1 Multiplatform   BQ042ML
Multilingual Media Pack
 

IBM Content Foundation V5.2.1

 
Media packs
description                                        Part number
 
IBM Content Foundation V5.2.1 Multiplatform        BQ043ML
Multilingual Media Pack
 

IBM FileNet Image Manager Active Edition V5.2.1

 
Media packs
description                                        Part number
 
IBM FileNet Image Manager Active Edition V5.2.1    BQ044ML
Multiplatform Multilingual Media Pack
 

Charge metric

Program name      PID number          Charge metric
 
IBM FileNet       5724-R81            User Value Unit
Content Manager
 
IBM Content       5725-L50            User Value Unit
Foundation
 
IBM Content       5725-L50            Server
Foundation
 
IBM FileNet       5724-R94            User Value Unit
Image Manager
Active Edition
 
IBM FileNet       5724-S20            Resource Value Unit
IS Storage
Connector
 

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program specific-UVU table.

Server

Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or Client Devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server that is made available to the program, regardless of the number of processor cores and partitions in the server or the number of copies of the program on the server.

Notes:

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program-specific RVU table.

Notes:

The programs in this announcement all have Value Unit-based pricing.

Program
number     Program name               Value Unit exhibit
 
5724-R81   IBM FileNet Content        VUE103A, VUE105A, VUE163
           Manager
 
5725-L50   IBM Content Foundation     VUE103A, VUE105A, VUE163
 
5724-R94   IBM FileNet Image          VUE103A, VUE105A, VUE106A
           Manager Active Edition 
 
5724-S20   IBM FileNet IS             VUE108
           Storage Connector
 


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-VSAY-9MVU95: IBM FileNet Content Manager V5.2.1
L-VSAY-9MVUBH: IBM Content Foundation V5.2.1

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms

Volume orders (IVO)

No

IBM International Passport Advantage Agreement

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SoftwareXcel

No

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include
Note: Shipments will begin after the planned availability date. financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Email:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 221

Reference: YE001
Trademarks

IBM, FileNet, Cognos, Passport Advantage, Lotus, Quickr, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/