IBM DB2 and IBM IMS Tools enhancements can help you manage your database environments
IBM United States Software Announcement 214-148May 6, 2014
ENUS214-148.PDF| Table of contents | ||||||||||||||||||||||
|
|
| At a glance |
 |
IBM® is enhancing various IBM tools to deliver innovative, new capabilities to your IMS™ and DB2® environments. Enhancements are being made to the following DB2 and IMS Tools:
- Utilities management
- IBM DB2 Accessories Suite for z/OS®, V3.2 (5697-Q04)
- Performance management
- IBM Transaction Analysis Workbench for z/OS, V1.2 (5697-P37)
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: LE001).
Back to top
|
|
| Overview |
|
IBM DB2 Accessories Suite for z/OS, V3.2 (5697-Q04) consists of three features, each bundling components designed to enhance your use of IBM DB2 for z/OS. This release includes the addition of JSON capability that enables DB2 11 for z/OS to be used as a JSON document store.
IBM Transaction Analysis Workbench for z/OS, V1.2 (5697-P37) is a performance management tool that can help you with:
- Problem determination and transaction performance analysis by providing a platform for investigating instrumentation and other historical data published by transaction managers, database subsystems, and IBM z/OS by showing the transactions lifecycle from an elapsed time view point
- IT big data issues by consolidating log data into a format suitable for uploading and mining the data to find transactions that meet customer exception criteria
Back to top
|
|
| Key prerequisites |
|
The products in this announcement will operate on any IBM System z® hardware configuration that supports the required software. Refer to the Hardware requirements and Software requirements sections for details.
Back to top
|
|
| Planned availability date |
|
- May 30, 2014:
- IBM Transaction Analysis Workbench for z/OS, V1.2
- June 13, 2014:
- IBM DB2 Accessories Suite for z/OS, V3.2
Back to top
|
|
| Description |
|
IBM DB2 Accessories Suite for z/OS, V3.2 (5697-Q04)
IBM DB2 Accessories Suite for DB2 11 feature includes continued support for spatial data and Unicode and internationalization support for IBM Text Search and IBM Data Studio V4.1. The feature is enhanced with the necessary components to enable DB2 11 for z/OS to be used as a JSON document store. The following JSON capabilities are included:
- A programming interface for Java™ applications to store, update, and intelligently query JSON documents
- A command line processor for performing administration tasks and data access operations on JSON data
- A wire listener service that extends the support to other languages through an open source wire protocol for accessing JSON data
The JSON capability is a driver-based solution that embraces the flexibility of the JSON data representation within the context of an RDBMS that includes well-known enterprise features and quality of service. With this offering, applications can manage JSON documents in DB2 for z/OS using a new API that is designed after the MongoDB data model and query language. This API leverages available DB2 for z/OS capabilities to store, modify, and retrieve JSON documents. This allows existing DB2 administration skills, resources, and processes to be utilized for managing this new type of data in DB2 for z/OS.
Using JSON capability, users can interact with JSON data in the following ways:
- Administer and interactively query JSON data using a command line shell.
- Programmatically store and query data from Java programs using a driver for JSON supplied by IBM that enables the users to connect to their JSON data through the same JDBC driver used for SQL access.
- Use any driver that implements the MongoDB protocol. This enables the users to access their JSON store from a variety of modern languages, including node.js, PHP, Python, and Ruby, as well as more traditional languages such as C, C++, and Perl.
The IBM DB2 Accessories Suite for DB2 10 feature includes continued support for spatial data and Unicode and internationalization support for IBM Text Search and IBM Data Studio V4.1, as well as JSON capabilities to enable DB2 10 for z/OS to be used as a JSON document store.
The Accessories Suite for DB2 for z/OS 3.2 does not include (as prior releases did) the IBM Installable Information Management Software for z/OS IBM Information Center, which is a locally installable IBM Eclipse Help System framework and some topics that explained how to install, use, and obtain updates for this information center. However, IBM currently intends to support, for a limited time, this installable information center framework. If you want to use the installable information center, you can download it at
Install it on one or more Microsoft™ Windows™ XP or Windows 7 workstations or on an intranet server so that many users in your organization can rely on ready access to the product information for DB2 for z/OS. Instructions for obtaining the product information to view in the installable information center are included in the framework when you download it.
IBM DB2 Accessories Suite for DB2 9 feature includes continued support for spatial data and Unicode and internationalization support for IBM Text Search and IBM Data Studio V4.1.
Refer to Software Announcement 213-395, dated October 01, 2013 for more details.
IBM Transaction Analysis Workbench for z/OS, V1.2 (5697-P37) is a performance management tool that assists in analyzing transaction performance and behavioral problems by providing a platform for investigating the logs and other historical data collected during transaction processing and system operation.
Transaction processing is often complex. Increasingly, applications interact with external subsystems and rely on system services. Pinpointing the cause of a problem can be difficult. Transaction Analysis Workbench extends the scope of traditional analysis techniques, enabling you to more easily identify problems caused by external events.
Transaction Analysis Workbench helps simplify the problem analysis process:
Session manager
The session manager is a dialog where problem details can be registered and analysis can be performed. The session manager saves a history of the investigation undertaken by all participants, making it simpler to resume or reassign the analysis. The session manager can be accessed from:
- ISPF dialog
- Eclipse-based GUI
Automated file selection
Locating the log files required for analysis can be a tedious manual process. Automated file selection locates the required IMS, DB2, or other log files, and attaches them to your problem session.
Interactive log file analysis
Transaction Analysis Workbench can analyze all the log files associated with the problem, presenting them in a unified interactive investigative session. The following types of log data are supported:
- For IMS : The IMS log, IMS monitor, CQS log, and the IMS Connect event journal, as well as the OMEGAMON® for ATF journal
- For CICS® : The CICS monitoring facility (CMF) records in SMF, as well as the CICS trace
- For DB2 : The DB2 log and the DB2 trace, including support for all performance and accounting IFCID events
- The WebSphere® MQ log and extract
- Selected SMF record types applicable to problem analysis
- OPERLOG, the MVS™ SYSLOG log stream, to identify messages that might indicate an exception
Transaction tracking
Interactive analysis enables the tracking of an individual transaction, identifying all its log records in all file types to provide the complete lifecycle. For example:
- CICS with DBCTL: From a CICS transaction, view the associated IMS log events.
- CICS or IMS with DB2 : From a CICS or IMS transaction, view the associated DB2 accounting and performance trace events.
Exception analysis
Exception analysis provides a way of identifying problems based on user-defined thresholds. Locating the offending transaction can be simpler from this reduced set of candidates. Reports and extracts can be requested for the following workloads:
- DB2 : Response and CPU times, stored procedure calls, SQL activity, suspend and locking, buffer usage, and other abnormal conditions
- CICS or IMS : Response time and abnormal conditions
Reporting
Transaction Analysis Workbench uses its own batch reporting utility and other separately available reporting tools and utilities to help investigate all facets of the problem:
- IMS transaction performance and system analysis, using IBM IMS Performance Analyzer for z/OS
- CICS transaction performance analysis, using IBM CICS Performance Analyzer for z/OS
- Specialized CICS-DBCTL transaction performance analysis, combining CICS CMF and the IMS log
- MVS system-level analysis, including address space activity, system resource utilization for CPU processors, virtual storage and page data sets, as well as MVS system logger and DASD data set performance
- DB2 thread accounting, including SQL call elapsed time breakdown
- WebSphere MQ thread accounting, including GET and PUT call counts and CPU usage
- APPC/MVS transaction performance analysis
New features and enhancements with IBM Transaction Analysis Workbench for z/OS, V1.2
- Access to problem session functions through Eclipse-based user interfaces. Some functions that were previously available only from ISPF dialogs are now available using an Eclipse-based rich client interface. These functions aimed at "first responders" such as help desk staff include registering problem sessions and performing session workflow tasks. The Eclipse-based interface is integrated with IBM Tools Base Connection Server for z/OS, a component of the separately licensed IBM Tools Base for z/OS, V1.4 (5655-V93), as well as other Eclipse-based frameworks such as the IBM IMS Explorer and the IBM CICS Explorer®.
- Improvements to the Problem Session Manager: New session functions make it easier for the "first responder" to run the preliminary data collection and reporting steps, prior to assigning the problem to the expert:
- Auto-creation of extract data sets from originals, typically large log files, allows to just keep the data that is needed for analysis.
- Problem analysis workflows, after being set up by the expert, can be run by the "first responder."
- Batch report output is saved in the session and can be viewed by all participants.
- Task scheduler runs multiple tasks in sequence to streamline the process.
- Minor enhancements to the Problem Session Manager: New session functions make it easier for the "first responder" to run the preliminary data collection and reporting steps, prior to assigning the problem to the expert:
- Templates for extract data set names make it easier to automate extract requests.
- Log files specified in a session can now be excluded from processing by using the X line action.
- System prompt (F4) in sessions is limited to those systems registered in the session.
- Manual file specification in a session can now support more than one file at a time.
- Explicit filter codes can now specify an optional record type, for example IMS :01 or CMF:6E13.
- CICS-DBCTL analysis: New batch reporting that combines CICS (CMF) and IMS (log) data to provide a consolidated picture of the transaction delays inside CICS and IMS.
- DB2 exception analysis: New batch reporting helps to analyze the DB2 accounting records (SMF 101) to identify exceptions based on user-defined thresholds for common performance measurement criteria:
- Exceptions are listed in the report.
- A recap summarizes the types of problems that were found.
- Exception records are written to an extract data set for further analysis.
- DB2 trace: The DB2 trace can now be used as a diagnostic data source in Transaction Analysis Workbench:
- DB2 threads can be tracked back to their originating transaction in CICS or IMS.
- IFCID events are displayed and formatted in greater detail, making it easier to understand their flow and impact on the performance of SQL calls.
- Stored procedures can be tracked from their calling program and analyzed in greater detail.
- Both SMF and GTF are supported data sources for the DB2 trace.
- IMS Version 13 support: Transaction Analysis Workbench for z/OS includes support for all new IMS V13 features including synchronous program switch.
- IMS Trace: The IMS trace events in the log are displayed as individual events alongside the standard IMS log records. Now, when the trace is active, each DLI call and the database lock events associated with them can be viewed.
- CICS Transaction Server, V5.2 support: The new CMF events in CICS Transaction Server, V5.2 are reported.
- CICS trace: The CICS trace can now be used as a diagnostics data source in Transaction Analysis Workbench. Trace events can be tracked by their CICS task number and associated with the CICS transaction in CMF. Both the GTF and the CICS auxiliary trace (DFHAUXT) are supported data sources for the CICS trace.
- Enhancements to SMF reporting: Batch SMF reports have been enhanced to provide additional features and improved coverage:
- New UNSORTED batch command for SMF files with records not in time sequence. Time-based extract (and report) requests now read until the end of the file, rather than stopping when the end time is reached.
- SMF Recap report to help you understand the contents of the SMF file. This includes record counts and System, CICS, DB2, and WebSphere MQ statistics.
- The DASD data set I/O report uses the type 42.6 SMF record to provide an analysis of the performance of data set I/O that is issued by transaction and database subsystems, and other jobs running on z/OS.
In addition, IBM is also announcing:
- IBM IMS Enterprise Suite for Distributed Systems components, which are available on a download basis only. The following downloadable components deliver innovative capabilities for your IMS environment:
- IMS Explorer for Development and IMS Data Provider for Microsoft.NET, which run on Windows
- IBM Installation Manager, which runs on Windows, Linux™, or z/OS
IMS Explorer for Development support enables IMS application developers and database architects and developers to easily perform common and essential tasks in an end-to-end application development lifecycle, through an Eclipse-based user interface that seamlessly integrates with other Eclipse-based solutions. Graphical editors simplify the development and visualization of Database Description (DBD) and Program Specification Block (PSB) resource definitions. IMS Explorer for Development also enables you to graphically edit PSBs and DBDs. It generates new PSB and DBD source and enables you to export that source to the host where normal PSBGEN, DBDGEN, and ACBGEN processing can be done.
IMS Explorer for Development also leverages the IBM IMS Universal JDBC Driver to provide a relational view of IMS data and offers the ability to graphically build and run ad hoc queries against live IMS data. A Catalog Navigation view is provided, allowing you to easily discover details about all of the PSBs and DBDs on the system. IMS Explorer for Development also provides the Transaction Unit Test feature enabling COBOL and PL/I transaction developers an easy way to test transactions.
The new features of IMS Explorer for Development include the following:
- Mobile Server Administration: A UI enabling users with low-level domain knowledge about particular IMS transactions to import the COBOL copybooks and PL/I data structures and generate the input and output message metadata. It also enables you to create RESTful services that can invoke IMS transactions. A UI is also provided for general administration of all of the resources on the mobile server.
These new functions in IMS Explorer for Development are included in IMS Enterprise Suite for Distributed Systems, V3.1.1, which will be available on a download basis only, June 13, 2014, at
IMS Data Provider for Microsoft.NET provides standard ADO.NET SQL access to IMS Data from Microsoft.NET applications using a standards-based approach, which enables existing tooling and application support. This approach enables transparent and direct support of IMS data access from Microsoft.NET. It simplifies development of Microsoft.NET applications that access IMS (for example, C# and Visual Basic) and directs the reading and storing of IMS data from Microsoft.NET applications. The need for intermediate steps and tools, such as DB2 stored procedures, web services, InfoSphere® Classic Federation, and other third-party products, to access IMS databases is eliminated. IMS Data Provider for Microsoft.NET runs on Windows with the following features:
- SQL SELECT, INSERT, UPDATE, and DELETE support
- Connected and disconnected modes
- Factory ("Generic Coding") support
- Metadata retrieval support and connection pooling
- Local transactions and commit/rollback processing
- Data encryption (AT/TLS)
- Logging and tracing
IMS Data Provider for Microsoft.NET was made available for download December 20, 2013 at
IBM Installation Manager provides an effective way of managing installations for the IMS Enterprise Suite for Distributed Systems components. IBM Installation Manager for Windows, V1.6.3 is required and is available for download at
The Installable Information Center framework, which was shipped with IMS Enterprise Suite V2.2 (5655-T62), is not included in Version 3.1.1. Customers who are interested in installing a local information center for local access to documentation for IMS Enterprise Suite and other products, including IMS, IMS Tools, DB2 for z/OS, and DB2 Tools, can download the latest version of the framework from its download site at
Refer to Software Announcement 213-374, dated October 01, 2013 for information about IMS Enterprise Suite components, and Software Announcement 214-220, dated April 22, 2014 for information about IMS Enterprise Suite for z/OS, V3.1.1 delivers IMS mobile feature pack.
- The IBM IMS Universal JDBC driver has been certified to run with IBM InfoSphere BigInsights™ Enterprise Edition (5725-C09). This certification with BigInsights provides a way for IMS enterprise data to participate in enterprise analytics. By leveraging the IMS Universal JDBC driver, IBM InfoSphere BigInsights can pull IMS data through Sqoop or BigSQL to the BigInsights platform where IMS data can be combined and analyzed with both structured and unstructured data to provide comprehensive analytics insight and business value. The BigInsights support is shipped with IMS 13 and is also available for IMS V12 in PTF UI11668.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the US Rehabilitation Act
The products in this announcement are capable as of their general availability, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
Value Unit-based pricing
Value Unit pricing for eligible IBM System z IBM International Program License Agreement (IPLA) programs enables a lower cost of incremental growth and enterprise aggregation. Each System z IPLA product with Value Unit pricing has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly, Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description.
Value Unit pricing offers price benefits for you. For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity . Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three-digit code and referred to using the nomenclature VUExxx, where xxx is the three-digit code.
Subsequent acquisitions of Value Unit priced programs offer additional price benefits. The quantity of each System z IPLA program that you have acquired is referred to as entitled license capacity . If you wish to grow your entitled license capacity for a System z IPLA program, the calculation to determine additional needed Value Units is based upon the number of Value Units already acquired.
For each System z IPLA program with Value Unit pricing, you should:
- Determine the required license capacity, in MSUs
- Aggregate the MSUs across the enterprise
- Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit
- Multiply the price per Value Unit by the total number of Value Units to determine the total cost
To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool website
Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product.
To determine the required license capacity for the System z IPLA program you selected, refer to the Terms and conditions section.
Back to top
|
|
| Program number |
|
Program Program number VRM name 5697-Q04 3.2.0 IBM DB2 Accessories Suite for z/OS 5697-P37 1.2.0 IBM Transaction Analysis Workbench for z/OS
Product identification number
Subscription and
Program PID number Support PID number
5697-Q04 5655-R30
5697-P37 5697-P38
Back to top
|
|
| Offering Information |
|
Product information is available via the Offering Information website
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
Back to top
|
|
| Publications |
|
The IBM Publications Center portal is at
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
One copy of each of the following publications is supplied automatically with the material.
Title Order number
IBM DB2 Accessories Suite for z/OS, V3.2
DB2 Accessories Suite for DB2 11
License Information(1) GC19-4156
Program Directory GI10-8957
DB2 Accessories Suite for DB2 10
License Information(1) GC19-4157
Program Directory GI10-8958
DB2 Accessories Suite for DB2 9
License Information(1) GC19-4158
Program Directory GI10-8959
IBM Transaction Analysis Workbench for z/OS, V1.2
License Information(1) GC19-2921
Program Directory GI10-8825
((1) Included with this publication order number are the
Base License Agreements: IBM International Program
License Agreement (form Z125-3301) and IBM Agreement
for Acquisition of Software Maintenance (form Z125-6011).)
The publications for products in this announcement cannot be ordered in hardcopy. All the publications in this announcement are available at:
- For DB2 Tools
- For IMS Tools
Title Order number IBM Transaction Analysis Workbench for z/OS, V1.2 SC19-4006 User's Guide
Back to top
|
|
| Technical information |
|
Specified operating environment
Hardware requirements
IBM DB2 Accessories Suite for z/OS, V3.2 (5697-Q04) and IBM Transaction Analysis Workbench for z/OS, V1.2 (5697-P37) operates on any System z hardware configuration that supports the required software.
Additional hardware requirements
IBM DB2 Accessories Suite for z/OS bundled components require:
- JSON capability for DB2 11 for z/OS hardware requires z10™, or later processors, running on z/OS V1.13, or later.
- JSON capability for DB2 10 for z/OS hardware requires System z or equivalent processors running in a 64-bit mode with z/OS V1.10, or later. This includes zEnterprise® 196 (z196), z10, z9®, z990, z890, and later processors.
- ICU, Spatial Support and IBM Text Search hardware prerequisites are a z/Architecture® based processor (any System z model) running in a 32-bit and 64-bit addressing mode.
The IBM Text Search Server for DB2 for z/OS prerequisites (for both 32-bit and 64-bit) are:
- For Red Hat Enterprise Linux, SUSE Enterprise Linux, Linux on System z, or Windows :
- 2 dual-core 2.66 GHz processors
- 4 GB RAM
- Enough disk space to hold 4 times the original text size for each collection
- For Linux on System z servers (64-bit only):
- Two CPUs
- 8 GB RAM
- Enough disk space to hold four times the original text size multiplied by the number of text search indexes. Each text column in a DB2 table has a corresponding text search index on the IBM Text Search for DB2 for z/OS. For example, if a text search server supports five indexes, each with 1 million rows of 1 KB text size, the required disk space needed is approximately 20 GB. This hardware is used exclusively by the IBM Text Search for DB2 for z/OS
For additional hardware requirements for the GUI plug-in delivered with IBM Transaction Analysis Workbench for z/OS, refer to the Transaction Analysis Workbench for z/OS User's Guide (SC19-4006) and the IBM Tools Base Connection Server for z/OS User's Guide (SC19-3766) available at
Software requirements
Mandatory installation requirements
IBM DB2 Accessories Suite for z/OS, V3.2 requirements:
IBM DB2 Accessories Suite for DB2 11 feature requires the following:
- IBM DB2 for z/OS, V11 (5615-DB2)
- IBM DB2 for z/OS Value Unit Edition, V11 (5697-P43)
- IBM z/OS, V1.13 (5694-A01), or later
IBM DB2 Accessories Suite for DB2 10 feature requires the following:
- IBM DB2 for z/OS, V10 (5605-DB2)
- IBM DB2 for z/OS Value Unit Edition, V10 (5697-P31)
- IBM z/OS, V1.10 (5694-A01), or later
IBM DB2 Accessories Suite for DB2 9 feature requires the following:
- IBM DB2 for z/OS, V9 (5635-DB2)
- IBM DB2 for z/OS Value Unit Edition, V9 (5697-P12)
- IBM z/OS, V1.7 (5694-A01), or later
IBM Transaction Analysis Workbench for z/OS, V1.2 requires one of the following:
- IBM z/OS, V1.12 (5694-A01), or later
- IBM z/OS, V2.1 (5650-ZOS)
Mandatory operational requirements
IBM DB2 Accessories Suite for z/OS, V3.2
IBM DB2 Accessories Suite for z/OS DB2 11 feature requires:
- IBM DB2 for z/OS, V11 (5615-DB2), plus DB2 for z/OS, V11 APARs PI05250 and PI10521 (for JSON)
- IBM DB2 for z/OS Value Unit Edition, V11 (5697-P43), plus DB2 for z/OS, V11 APARs PI05250 and PI10521 (for JSON)
- DB2 LUW 10.5.Fixpack 3 (for JSON), for more details, visit
- http://www-01.ibm.com/support/docview.wss?uid=swg24036705
- Refer to Information APAR II14727.
IBM DB2 Accessories Suite for DB2 10 feature requires the following:
- IBM DB2 for z/OS, V10 (5605-DB2), plus DB2 for z/OS, V10 APARs PM97869 and PM98357 (for JSON)
- IBM DB2 for z/OS Value Unit Edition, V10 (5697-P31), plus DB2 10 for z/OS APARs PM97869 and PM98357 (for JSON)
- DB2 LUW 10.5 Fixpack 3 (for JSON), for more details, visit
- http://www-01.ibm.com/support/docview.wss?uid=swg24036705
- Refer to Information APAR II14727.
IBM DB2 Accessories Suite for DB2 9 feature requires the following:
- IBM DB2 for z/OS, V9 (5635-DB2)
- IBM DB2 for z/OS Value Unit Edition, V9 (5697-P12)
Conditional operational requirements
IBM DB2 Accessories Suite for z/OS, V3.2 DB2 features requires any of the following for the IBM Text Search for DB2 for z/OS (for Linux, Windows, and Linux on System z):
- 32-bit or 64-bit Red Hat Enterprise Linux 5 (with the latest updates)
- 32-bit or 64-bit SUSE Linux Enterprise 10
- 64-bit SUSE Linux Enterprise Server 10x for System z
- 64-bit Red Hat Enterprise Linux 5 for System z (with the latest updates)
- 32-bit or 64-bit Microsoft Windows
IBM Transaction Analysis Workbench for z/OS, V1.2 is designed to operate with one of the following IMS, CICS, DB2, and WebSphere MQ versions:
- IBM IMS, V11.1 (5635-A02)
- IBM IMS, V12.1 (5635-A03)
- IBM IMS Database Value Unit Edition, V12.1 (5655-DSQ) with PTF UK93908
- IBM IMS, V13.1 (5635-A04)
- IBM IMS Database Value Unit Edition, V13.1 (5655-DSM)
- IBM CICS Transaction Server for z/OS, V4.2 (5655-S97)
- IBM CICS Transaction Server for z/OS, V5.1 (5655-Y04)
- IBM CICS Transaction Server for z/OS Value Unit Edition, V5.1 (5722-DFJ)
- IBM DB2 for z/OS, V10 (5605-DB2)
- IBM DB2 for z/OS Value Unit Edition, V10 (5697-P31)
- IBM DB2 for z/OS, V11 (5615-DB2)
- IBM DB2 for z/OS Value Unit Edition, V11 (5697-P43)
- IBM WebSphere MQ for z/OS, V7.1, or later (5655-R36)
Additionally, to utilize various functions offered with IBM Transaction Analysis Workbench for z/OS :
- IBM IMS Performance Analyzer for z/OS, V4.3 (5655-R03), or IBM IMS Performance Solution Pack for z/OS, V1.2 (5655-S42), for in-depth IMS log and monitor reporting
- IBM CICS Performance Analyzer for z/OS, V5.1 (5655-Y23), for running in-depth CICS CMF reporting
- IBM IMS Connect Extensions for z/OS, V2.3 (5655-S56), or IBM IMS Performance Solution Pack for z/OS, V1.2 (5655-S42), for collecting IMS Connect event data
- IBM Tivoli® OMEGAMON XE for IMS on z/OS, V4.2 (5698-A34), or IBM Tivoli OMEGAMON XE for IMS on z/OS, V5.1 (5698-T02), for collecting OMEGAMON ATF data
- IBM Tools Base for z/OS, V1.4 (5655-V93) with APAR PM94764 and PI08302, for the Transaction Analysis Workbench GUI function (Eclipse plug-in)
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Packaging
The programs in this announcement are distributed with the following content:
- Basic machine-readable material
- Program Directory
- IBM International Program License Agreement (IPLA)
- IBM Agreement for Acquisition of Software Maintenance (IAASM)
Security, auditability, and control
The announced programs use the security and auditability features of the host operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Back to top
|
|
| Software Services |
|
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
Back to top
|
|
| Ordering information |
|
Ordering z/OS through the Internet
ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the US and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries website at
Charge metric
PID Charge
Program name number metric
IBM DB2 Accessories Suite for z/OS, V3.2 5697-Q04 No charge
Unlimited
Install(s)
IBM Transaction Analysis Workbench for z/OS, 5697-P37 Value Unit
V1.2
The following programs in this announcement have Value Unit pricing.
Program
number Program name Value Unit exhibit
5697-P37 Transaction Analysis VUE007
Workbench for z/OS, V1.2
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity .
Your required license capacity is based upon the following factors:
- The System z IPLA program you select
- The applicable Value Unit Exhibit
- The applicable terms
- Whether your current mainframes are full capacity or sub-capacity
Value Unit exhibit VUE007
MSUs MSUs
minimum maximum Value Units/MSU
Base 1 3 1
Tier A 4 45 0.45
Tier B 46 175 0.36
Tier C 176 315 0.27
Tier D 316 + 0.2
Ordering example
The total number of Value Units is calculated according to the following example.
If your required license capacity is 1,500 MSUs for your selected System z IPLA product, the applicable Value Units would be:
Translation from MSUs to Value Units
MSUs * Value Units/MSU = Value Units
Base 3 * 1.00 = 3.00
Tier A 42 * .45 = 18.90
Tier B 130 * .36 = 46.80
Tier C 140 * .27 = 37.80
Tier D 1,185 * .20 = 237.00
Total 1,500 343.50
When calculating the total number of Value Units, the sum is to be rounded up to the next integer.
Basic license
On/Off CoD
The products in this announcement are eligible for On/Off Capacity on Demand (CoD) with a temporary use charge calculated based on MSUs per-day usage.
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 1.00
Tier A 4-45 .45
Tier B 46-175 .36
Tier C 176-315 .27
Tier D 316+ .20
To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.
Program Name: IBM DB2 Accessories Suite for z/OS, V3.2.0
Program PID: 5697-Q04
Entitlement License option /
identifier Description Pricing metric
S017BM4 DB2 Accessories Suite DB2 11 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM1 English 3590 Tape Cartridge
Entitlement License option /
identifier Description Pricing metric
S017BM6 DB2 Accessories Suite DB2 10 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM3 English 3590 Tape Cartridge
Entitlement License option /
identifier Description Pricing metric
S017BM5 DB2 Accessories Suite DB2 9 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM2 English 3590 Tape Cartridge
Program Name: IBM Transaction Analysis Workbench for z/OS, V1.2
Program PID: 5697-P37
Entitlement License option /
identifier Description Pricing metric
S016FV8 Transaction Analysis Workbench Basic OTC, Value Units
for z/OS Basic OTC, Per MSU-day
Orderable supply ID Language Distribution medium
S015V00 English MVS 3590 Tape Cartridge
S017HHZ English CICS 3590 Tape Cartridge
S017HJ2 English IMS 3590 Tape Cartridge
S017HJ3 English DB2 3590 Tape Cartridge
Subscription and Support PID: 5655-R30
Entitlement
identifier Description License options/Pricing metrics
S017BM7 DB2 Accessories No Charge Unlimited Installs
Suite DB2 11 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S017D12 US English Hardcopy publication
Entitlement
identifier Description License options/Pricing metrics
S016G8X DB2 Accessories No Charge Unlimited Installs
Suite DB2 10 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S016G90 US English Hardcopy publication
Entitlement
identifier Description License options/Pricing metrics
S013JXJ DB2 Accessories No Charge Unlimited Installs
Suite DB2 9 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S013JV5 US English Hardcopy publication
Subscription and Support PID: 5697-P38
Entitlement
identifier Description License options/Pricing metrics
S016FV9 Transaction Analysis Basic ASC, per Value Unit SW S&S
Workbench S&S No Charge, decline SW S&S
Per MSU SW S&S Registration
Orderable supply ID Language Distribution medium
S015V02 English Hardcopy publication
Subscription and Support
To receive voice technical support via telephone and future releases and versions at no additional charge, Subscription and Support must be ordered. The capacity of Subscription and Support (Value Units) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program number (PID) referenced above and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products via a separately purchased offering under the terms of the IBM International Agreement for Acquisition of Software Maintenance (IAASM). This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone.
- Entitles you to future releases and versions, at no additional charge. Note that you are not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by you.
The combined effect of the IPLA license and the Agreement for Acquisition of Software Maintenance gives you rights and support services comparable to those under the traditional ICA S/390® and System z license or its equivalent. To ensure that you continue to enjoy the level of support you are used to in the ICA business model, you must order both the license for the program and the support for the selected programs at the same Value Unit quantities.
Withdrawal from Marketing (WFM) Information
A new product release within a version supersedes the release level that precedes it. Accordingly, the following product releases will be withdrawn from marketing, effective on the date the new release becomes available.
Release to be withdrawn from marketing effective May 30, 2014
Product
Name of product being withdrawn Ver Rel Mod Number
IBM Transaction Analysis Workbench for z/OS 1 1 0 5697-P37
Replacement information
5697-P37 IBM Transaction Analysis Workbench for z/OS, V1.1.0 is replaced by 5697-P37 IBM Transaction Analysis Workbench for z/OS, V1.2.0.
Release to be withdrawn from marketing effective June 13, 2014
Product Name of product being withdrawn Ver Rel Mod number IBM DB2 Accessories Suite for z/OS 3 1 0 5697-Q04
Replacement information
5697-Q04 IBM DB2 Accessories Suite for z/OS, V3.1.0 is replaced by 5697-Q04 IBM DB2 Accessories Suite for z/OS, V3.2.0.
Customized Offerings
Product deliverables are shipped only via CBPDO and ServerPac. These customized offerings are offered for Internet delivery in countries where ShopzSeries product ordering is available. Internet delivery reduces software delivery time and allows you to install software without the need to handle tapes. For more details on Internet delivery, refer to the Shopz help information at
You choose the delivery method when you order the software. IBM recommends Internet delivery. In addition to Internet and DVD, the supported tape delivery options include:
- 3590
- 3592
Most products can be ordered in ServerPac the month following their availability in CBPDO. z/OS can be ordered via CBPDO and ServerPac at general availability. Many products will also be orderable in a Product ServerPac without also having to order the z/OS operating system or subsystem.
Shopz and CFSW will determine the eligibility based on product requisite checking. For more details on the product ServerPac, visit the Help section on the Shopz website at
For additional information on the Product ServerPac option, refer to Software Announcement 212-272, dated July 31, 2012.
Production of software product orders will begin on the planned general availability date.
- CBPDO shipments will begin one week after general availability.
- ServerPac shipments will begin two weeks after general availability.
Back to top
|
|
| Terms and conditions |
|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Agreement for Acquisition of Software Maintenance
The following agreement applies for Software Subscription and Support (Software Maintenance) and does not require customer signatures:
- IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
IBM System z Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form numbers
Program License
Program name number Information
IBM DB2 Accessories Suite for z/OS, V3.2 5697-Q04 GC19-4156
DB2 11 feature
IBM DB2 Accessories Suite for z/OS, V3.2 5697-Q04 GC19-4157
DB2 10 feature
IBM DB2 Accessories Suite for z/OS, V3.2 5697-Q04 GC19-4158
DB2 9 feature
IBM Transaction Analysis Workbench for z/OS, 5697-P37 GC19-2921
V1.2
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program support
Enhanced support, called Subscription and Support, includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
No
Passport Advantage applies
No
Software Subscription and Support applies
No. For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support (Software Maintenance) offering.
This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, visit
IBM Operational Support Services -- SoftwareXcel
Yes
System i® Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
Sub-capacity terms and conditions
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your required license capacity is based upon the following factors:
- The System z IPLA program you select
- The applicable Value Unit Exhibit
- The applicable terms
- Whether your current mainframes are full capacity or sub-capacity
For more information on the Value Unit Exhibit for the System z IPLA program you selected, refer to the Ordering information section.
Program Parent,
number Program name Terms if applicable
5697-Q04 DB2 Accessories Full machine- N/A
Suite for z/OS, based
V3.2
5697-P37 Transaction z/OS-based N/A
Analysis Workbench
for z/OS, V1.2
Full-capacity mainframes
In cases where full capacity is applicable, the following terms apply.
z/OS based, full machine based: The required capacity of a System z IPLA program with these terms equals the MSU-rated capacity of the machines where the System z IPLA program executes.
For more information on mainframe MSU-rated capacities, visit
Reference based: The required license capacity of a System z IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the parent program .
Sub-capacity mainframes
In cases where sub-capacity is applicable, the following terms apply.
z/OS based: The required license capacity of a System z IPLA program with these terms equals the license capacity of z/OS on the machines where the System z IPLA program executes.
Full machine based: The required license capacity of a System z IPLA program with full machine based terms equals the MSU-rated capacity of the machines where the System z IPLA program executes.
For more information on mainframe MSU-rated capacities, refer to The IBM System z Machines Exhibit , Z125-3901, or visit the Mainframes section of the System z Exhibits website.
For additional information for products with reference-based terms, System z IPLA sub-capacity programs with reference-based terms adds value to the parent program across the environment, regardless of where in the environment the System z IPLA program executes.
An environment is defined as either a single or stand-alone machine or a qualified Parallel Sysplex®. You may have one or more different environments across the enterprise. To determine the required license capacity for each System z IPLA program with referenced-based terms, each environment should be assessed separately.
When a System z IPLA sub-capacity program with reference-based terms is used in a qualified Parallel Sysplex environment, the required license capacity of the System z IPLA program must equal with the license capacity of the parent program across the Parallel Sysplex. Qualified Parallel Sysplex refers to one:
- Where MLC pricing is aggregated across the sysplex
Sub-capacity eligibility
To be eligible for sub-capacity charging on select System z IPLA programs, you must first implement and comply with all terms of either sub-capacity Workload License Charges (WLC) or sub-capacity Entry Workload License Charges (EWLC). To implement sub-capacity WLC or EWLC, a machine must be System z (or equivalent). On that machine:
- All instances of the OS/390® operating system must be migrated to the z/OS operating systems.
- Any licenses for the OS/390 operating system must be discontinued.
- All instances of the z/OS operating systems must be running in z/Architecture (64-bit) mode.
For that machine, you must create and submit a Sub-Capacity Report to IBM each month. Sub-Capacity Reports must be generated using the Sub-Capacity Reporting Tool (SCRT). For additional information or to obtain a copy of SCRT, visit the System z Software Pricing website
You must comply with all of the terms of the WLC or EWLC offering, whichever is applicable:
- The complete terms and conditions of sub-capacity WLC are defined in the IBM Customer Agreement - Attachment for System z Workload License Charges (Z125-6516).
- The complete terms and conditions for sub-capacity EWLC are defined in the IBM Customer Agreement - Attachment for IBM System z 890 and 800 License Charges (Z125-6587).
Additionally, you must sign and comply with the terms and conditions specified in the amendment to the IPLA contract - Amendment for IBM System z9® and System z Programs Sub-Capacity Pricing (Z125-6929). Once the amendment is signed, the terms in the amendment replace any and all previous System z IPLA sub-capacity terms and conditions.
Sub-capacity utilization determination
Sub-capacity utilization is determined based on the utilization of a sub-capacity eligible reference product and machine.
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the corresponding hardware, and the required contract, Attachment for IBM System z On/Off Capacity on Demand (Z125-7883) must be signed prior to use.
Back to top
|
|
| Statement of good security practices |
|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
Back to top
|
|
| Prices |
|
For additional information and current prices, contact your local IBM representative.
Information on charges is available at
Choose the option entitled Purchase/upgrade tools.
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 1.00
Tier A 4-45 .45
Tier B 46-175 .36
Tier C 176-315 .27
Tier D 316+ .20
To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.
Program Name: IBM DB2 Accessories Suite for z/OS, V3.2.0
Program PID: 5697-Q04
Entitlement License option /
identifier Description Pricing metric
S017BM4 DB2 Accessories Suite DB2 11 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM1 English 3590 Tape Cartridge
Entitlement License option /
identifier Description Pricing metric
S017BM6 DB2 Accessories Suite DB2 10 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM3 English 3590 Tape Cartridge
Entitlement License option /
identifier Description Pricing metric
S017BM5 DB2 Accessories Suite DB2 9 No charge, unlimited
installs
Orderable supply ID Language Distribution medium
S017BM2 English 3590 Tape Cartridge
Program Name: IBM Transaction Analysis Workbench for z/OS, V1.2
Program PID: 5697-P37
Entitlement License option /
identifier Description Pricing metric
S016FV8 Transaction Analysis Workbench Basic OTC, Value Units
for z/OS Basic OTC, Per MSU-day
Orderable supply ID Language Distribution medium
S015V00 English MVS 3590 Tape Cartridge
S017HHZ English CICS 3590 Tape Cartridge
S017HJ2 English IMS 3590 Tape Cartridge
S017HJ3 English DB2 3590 Tape Cartridge
Subscription and Support PID: 5655-R30
Entitlement
identifier Description License options/Pricing metrics
S017BM7 DB2 Accessories No Charge Unlimited Installs
Suite DB2 11 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S017D12 US English Hardcopy publication
Entitlement
identifier Description License options/Pricing metrics
S016G8X DB2 Accessories No Charge Unlimited Installs
Suite DB2 10 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S016G90 US English Hardcopy publication
Entitlement
identifier Description License options/Pricing metrics
S013JXJ DB2 Accessories No Charge Unlimited Installs
Suite DB2 9 S&S SW S&S Reg, No Charge
Orderable supply ID Language Distribution medium
S013JV5 US English Hardcopy publication
Subscription and Support PID: 5697-P38
Entitlement
identifier Description License options/Pricing metrics
S016FV9 Transaction Analysis Basic ASC, per Value Unit SW S&S
Workbench S&S No Charge, decline SW S&S
Per MSU SW S&S Registration
Orderable supply ID Language Distribution medium
S015V02 English Hardcopy publication
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
Back to top
|
|
| Order now |
|
To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: LE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
IMS, MVS, BigInsights and z10 are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, DB2, z/OS, System z, OMEGAMON, CICS, WebSphere, CICS Explorer, InfoSphere, PartnerWorld, zEnterprise, z9, z/Architecture, Tivoli, S/390, Passport Advantage, System i, Parallel Sysplex, OS/390, System z9 and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
