IBM Netcool Performance Manager V1.4 performance management solution to address the needs and challenges of both wireline and wireless networks

IBM United States Software Announcement 214-084
April 8, 2014

Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Ordering information Ordering information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Product positioning Product positioning  Order now Order now
 Program number Program number


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At a glance
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IBM® Netcool® Performance Manager V1.4 offers Communication Service Providers (CSPs) and large enterprises a performance management solution to address the needs and challenges of both wireline and wireless networks.

Enhancements in IBM Netcool Performance Manager V1.4 include:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).



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Overview
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IBM Netcool Performance Manager V1.4 enables service providers and enterprises to manage network performance of both fixed IP (wireline) and mobile (wireless) networks. It provides comprehensive, flexible, and scalable performance management with visualization and reporting of network performance data for complex, multivendor, multitechnology networks. It offers role-based views with robust security features that are designed to help meet the needs of executive, management, and converging network and IT operations teams.

IBM Netcool Performance Manager V1.4 delivers a new experience providing visibility into events across the network, allowing for reduced network repair times and helping operations to optimize network performance. With a focus on customer use cases, Netcool Performance Manager V1.4 includes client validated business value content across different technologies. You are able to use dashboards, including Dashboard Application Services Hub (DASH) to leverage latest visualization techniques and to present up-to-date actionable information, as well as increase insight into network problems, and streamline root cause analysis.

IBM Netcool Performance Manager V1.4 delivers a new console technology, Dashboard Application Services Hub (DASH), and an update to the reporting engine, IBM Tivoli Common Reporting based on IBM Cognos Business Intelligence 10 capabilities. These are entitled with the Netcool Performance Manager license. These new technologies offer additional business value to organizations with wireline fixed and wireless mobile technology using network performance management solutions. In addition, these technologies enable a consistent user experience across the broad Cloud and Smarter Infrastructure (C&SI) software solution portfolio.

With IBM Netcool Performance Manager V1.4, you can consolidate performance management tools into a single vendor solution to help lower the cost of ownership. IBM Netcool Performance Manager enables organizations to move toward wireline and wireless convergence, and next-generation networks, such as 4G Long Term Evolution® (LTE), at their own pace while continuing to support existing mature technologies with the same solution.

IBM Netcool Performance Manager is a component of the IBM Service Management solution set, supporting visibility, control, and automation for smarter optimized network and IT operations.



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Key prerequisites
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The Quick Start guide for Netcool Performance Manager includes details about platforms and prerequisites. This guide can be found, along with the rest of the Netcool Performance Manager product documentation, at the IBM Documentation Product Information Center

http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/topic/com.ibm.tnpm.doc/welcome_t npm_allversions.html


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Planned availability date
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April 11, 2014: Electronic software delivery
April 18, 2014: Media and documentation


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Description
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IBM Netcool Performance Manager V1.4 offers unique value to network service providers and enterprises that want to:

With this single vendor solution that is part of a broader integrated service management suite of solutions, you can provide broad visibility across operations and business functions of consistent performance management data with role-based interactive views, in addition to management-level and executive-level reports.

IBM Netcool Performance Manager V1.4 delivers a new console technology, Dashboard Application Services Hub (DASH), and an improved reporting engine, IBM Tivoli Common Reporting based on IBM Cognos Business Intelligence 10 capabilities. These new technologies offer additional business value to wireline IP and wireless mobile organizations using our network performance management solutions. In addition, these technologies enable a consistent user experience across the broad Tivoli solution portfolio.

DASH is a Jazz™ for Service Management component. DASH provides a web-based console component for common task navigation for products, aggregation of data from multiple products into a single view, and message passing between views from different products. DASH can be used in conjunction with the Tivoli Common Reporting component of Jazz for Service Management to gather, analyze, and report important trends in your managed environment.

The version of Tivoli Common Reporting shipped with IBM Netcool Performance Manager V1.4 includes a subset of Cognos Business Intelligence 10 capabilities, at no additional license cost, enabling users of IBM Netcool Performance Manager V1.4 to create, share, and manage reports, including network performance data from both the wireline IP and wireless mobile domains. In IBM Netcool Performance Manager V1.4, support for Tivoli Common Reporting is provided through standard integration with improved Cognos Business Intelligence 10 query and report design capabilities. There is no additional license cost for accessing a base set of Cognos capabilities for use with Cloud and Smarter Infrastructure (C&SI) applications such as Cognos Workspace, Report Studio, Query Studio, Event Studio, Framework Manager, and Cognos Active Reports.

Through IBM Cognos Framework Manager, organizations can create a business-oriented reporting data model for a technology or vendor containing reporting entities and their mappings to the underlying wireline IP or wireless mobile database schema (Technology Pack). Once the Cognos data model is published, the Cognos Report Designer GUI can be used to build report templates for publishing.

Additional wireline Netcool Performance Manager enhancements:

Additional wireless Performance Manager enhancements:



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Product positioning
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IBM Netcool Performance Manager is positioned in the IBM Tivoli portfolio as a scalable and flexible performance management solution that can be integrated with other key operations support systems solutions to support operational efficiency initiatives.



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Reference information
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Refer to Software Announcement 213-560, dated November 26, 2013.



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Program number
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Program                Program
number         VRM     name

New customers

5725-I07       1.4     IBM Netcool Performance Manager
 
5725-I08               Elite support for IBM Netcool Performance
                        Manager 

IBM Tivoli Netcool Performance Manager customers who acquired the software prior to the IBM arrangement with Persistent Systems Limited (PSL)

5724-W86       1.4     IBM Tivoli Netcool Performance Manager


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Education support
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-306.ibm.com/software/tivoli/education/


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this program.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Licensing metric definitions and pricing examples
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Licensing metric definitions

Install

Install is a unit of measure by which the program can be licensed. An Install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each Install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the table below. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource.

Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.

Cumulative entitlements

Install and RVU entitlements are not alternative means for licensing the program. Licensee must obtain sufficient Install entitlements to cover the number of installations of the program as well as the appropriate number of RVU entitlements for the relevant resources. For the sake of clarity, each Install entitlement authorizes the installation of the program for one wireline and one wireless database.

RVU licensing

The resource for the purpose of RVU calculation is the total point value of all entities managed by the program. An entity is an object on the network, to be managed by the program. The objects are categorized as:

Resource Value Unit conversion table

Standby or backup systems

For programs running or resident on backup machines, IBM defines three types of situations: cold, warm, and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.

As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.

Cold: A copy of the program may reside for backup purposes on a machine as long as the program is not started. There is no additional charge for this copy.

Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.

Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.

Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data, or other resources (for example, active linking with another machine, program, database, or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.

In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.

Product and licensing websites

A complete list of IBM Tivoli products is available at

http://www.ibm.com/software/tivoli

IBM Tivoli product licensing documents are available at

http://www.ibm.com/software/tivoli/products/licensing.html

Passport Advantage

Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.

To determine the required IBM Tivoli product configuration under Passport Advantage, the customer's environment is evaluated on a per-product basis.

Use the following two-step process to determine the total Passport Advantage points value:

  1. Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determined by that analysis.
  2. Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.

The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.

Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.

For additional information about Passport Advantage, refer to

http://www.ibm.com/software/passportadvantage

The following Passport Advantage part number categories may be orderable.

IBM Netcool Performance Manager (5725-I07)

Elite support for IBM Netcool Performance Manager (5725-I08)

Technology Pack Tier 1 - 5 per application install

IBM has assigned each Netcool Performance Manager Technology Pack to a Technology Pack tier based on price. You must acquire a PoE for the corresponding tier for each Technology Pack that runs on an application installation of Netcool Performance Manager. You may not substitute a PoE for a Technology Pack from one tier for a PoE for a Technology Pack from a different tier.

Contact your IBM representative or IBM Business Partner for a current list of technology packs within each tier and current list of managed entities.

Pricing examples

A customer acquires one Base license (Install) of the IBM Netcool Performance Manager to manage their wireline network.

The customer also wants to manage one Alcatel 5620 NM Element Management System (EMS), 400,000 carrier VoIP phones, and 20 large branch routers (managed by the EMS).

                                            Installs   Resource
                                            required,  Value Units
                                            quantity   required,
Chargeable                     Quantity in  of part    quantity of
component                      customer     numbers    part numbers
metric                         environment  to order   to order

Base per install                         1         1
Tech Pack Tier 3 per
 Install ***                             1         1
Resource Value Unit                405,000*                   18,000**

*Per the points table above, 400,000 phones, and 20 large branch routers total 405,000 points.

**405,000 points requires 18,000 RVUs per the Resource Value Unit conversion table (60,000*0.05 plus 240,000*0.045 plus 105,000*0.040). Device RVU quantity (part number quantity) to order is 18,000.

***The Alcatel 5620 EMS requires a Technology Pack (Tier 3) but is not counted as an entity. Only the devices managed through the EMS are counted as entities (20 large branch routers in this example) and contribute to the points and RVU total.

In a future period, the same customer wants to add support for Huawei BSS and Huawei NSS to IBM Netcool Performance Manager to also manage their 30,000 cell wireless network. The customer is deploying an additional database, but there is no need for an additional Base license because the customer is already entitled to the Base license for the entire IBM Netcool Performance Manager solution. However, the customer must purchase licenses for one Huawei NSS and one Huawei BSS Technology Pack to manage 30,000 cells.

                                               Installs   Resource
                                               required,  Value Units
                                               quantity   required,
Chargeable                     Quantity in     of part    quantity of
component                      customer        numbers    part numbers
metric                         environment     to order   to order

Tech Pack Tier 2 per install             2           2
Resource Value Unit              2,100,000****                   63,900*****

****Per the points table above, 30,000 cells total 2,100,000 points.

*****2,100,000 points managed, requires 63,900 RVUs per the Resource Value Unit conversion table (195,000*0.04 plus 600,000*0.035 plus 600,000*0.03 plus 600,000*0.025 plus 105,000*0.02). The RVU quantity (part number quantity) to order is 63,900. The calculation of those required RVUs begins at the 0.04 factor level due to the customer's previous purchase requiring RVUs to entitle the customer to 405,000 points. This allows the customer the additional benefit of volume scaling for the RVUs already purchased.

After these two license orders, the customer would have purchased the following:

Product                                                     Quantity

IBM Netcool Performance Manager Base per
 Application Install                                               1
 
IBM Netcool Performance Manager Base per
 RVU                                                          81,900
 
IBM Netcool Performance Manager Tech Pack Tier 2
 Per Install                                                       2
 
IBM Netcool Performance Manager Tech Pack Tier 3
 Per Install                                                       1
 
Elite support for IBM Netcool Performance Manager Base
 Per Install                                                       1
 
Elite support for IBM Netcool Performance Manager Base
 Per RVU                                                      81,900
 
Elite support for IBM Netcool Performance Manager
 Techpacks Tier 2 Per Install                                      2
 
Elite support for IBM Netcool Performance Manager
 Techpacks Tier 3 Per Install                                      1 


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: Netcool Performance Manager
  Product Identifier Description              (PID)
  IBM Netcool Performance Manager             5725-I07
 
  Elite support for IBM Netcool Performance   5725-I08
   Manager
 
Product category: Netcool Performance Manager

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media pack                Part      Media pack
entitlement               number    description

Netcool Performance       AL02WEN   IBM Tivoli Netcool Performance
 Manager Base per                    Manager V1.4 Base Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL02WEN   IBM Tivoli Netcool Performance
 Manager Base per                    Manager V1.4 Base Multiplatform
 Resource Value Unit                 English Media Pack
 
Netcool Performance       AL02XEN   IBM Tivoli Netcool Performance
 Manager Techpacks                   Manager V1.4 Tech Packs
 Tier 1 per                          Tier 1 Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL02YEN   IBM Tivoli Netcool Performance
 Manager Techpacks                   Manager V1.4 Tech Packs
 Tier 2 per                          Tier 2 Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL02ZEN   IBM Tivoli Netcool Performance
 Manager Techpacks                   Manager V1.4 Tech Packs
 Tier 3 per                          Tier 3 Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL030EN   IBM Tivoli Netcool Performance
 Manager Techpacks                   Manager V1.4 Tech Packs
 Tier 4 per                          Tier 4 Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL031EN   IBM Tivoli Netcool Performance
 Manager Techpacks                   Manager V1.4 Tech Packs
 Tier 5 per                          Tier 5 Multiplatform
 Application Instance                English Media Pack
 
Netcool Performance       AL02WEN   IBM Tivoli Netcool Performance
 Manager Data Access                 Manager V1.4 Base Multiplatform
 API Wireline per                    English Media Pack
 Application Instance
 
Netcool Performance       AL02WEN   IBM Tivoli Netcool Performance
 Manager RealTime Reports            Manager V1.4 Base Multiplatform
 for Wireline Per                    English Media Pack
 Application Instance

Current licensees

Current licensees, with support in effect, will receive instructions on how to order this update.

Current licensees of IBM Netcool Performance Manager can order the new distribution medium via MES by specifying the desired distribution medium feature number.

New licensees

Orders for new licenses will be accepted now.

Shipment will begin on the planned availability date.

Basic license

Ordering information for Passport Advantage

Passport Advantage allows you to have a common anniversary date Software Support renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect.

A new sale will include both the new license PID and new support PID. Note, this is a change from today where license includes first years' support.

Software Support in the second year can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Support (Software Maintenance) will renew at the common anniversary date for twelve full months of Software Support (Software Maintenance).

Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Support (Software Maintenance).

The quantity to be specified for the Passport Advantage part numbers in the following table is per required number of Processor Value Units, Resource Value Units, User Value Units, terabytes, or other approved metric. To order for Passport Advantage, specify the desired part number and quantity.

New IBM Netcool Performance Manager customers

IBM Netcool Performance Manager (5725-I07)

Reseller Agreement licenses

 
                                                  Part
Description                                       number
 
INPM BASE PER INSTALL                             D0TCFLL
INPM BASE PER RVU                                 D0TCPLL
INPM DATA ACCESS API FOR WIRELINE INST            D0TCGLL
INPM REAL TIME REPORTS FOR WIRELINE PER INSTALL   D0TCHLL
INPM TECHPACK TIER 1 PER INSTALL                  D0TCILL
INPM TECHPACK TIER 2 PER INSTALL                  D0TCJLL
INPM TECHPACK TIER 3 PER INSTALL                  D0TCKLL
INPM TECHPACK TIER 4 PER INSTALL                  D0TCLLL
INPM TECHPACK TIER 5 PER INSTALL                  D0TCMLL
TPS WIRELESS DEVELOPMENT TOOLKIT PER INSTALL      D0TCNLL 

Elite support for IBM Netcool Performance Manager (5725-I08)

Reseller Agreement licenses

                                                  Part
Description                                       number

ELITE SUPPORT FOR INPM BASE PER INSTALL           D0TCQLL
 SW SUPPORT 12 MO
ELITE SUPPORT FOR INPM BASE PER RVU               D0TCZLL
 SW SUPPORT 12 MO
ELITE SPT FOR INPM DATA ACCESS API FOR WIRELINE   D0TCRLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM REAL TIME REPORTS FOR WLINE    D0TCSLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM TECHPACKS TIER 1               D0TCTLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM TECHPACKS TIER 2               D0TCULL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM TECHPACKS TIER 3               D0TCVLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM TECHPACKS TIER 4               D0TCWLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM TECHPACKS TIER 5               D0TCXLL
 PER INSTALL SW SUPPORT 12 MO
ELITE SPT FOR INPM WIRELESS DEV TOOLKIT           D0TCYLL
 PER INSTALL SW SUPPORT 12 MO

IBM Tivoli Netcool Performance Manager customers (IBM Tivoli Netcool Performance Manager customers who acquired the software prior to the IBM arrangement with Persistent Systems Limited)

                                                  Part
Description                                       number

IBM Tivoli Netcool Performance Manager (5724-W86)
PA licenses
 
NETCOOL PERFORMANCE MANAGER BASE PER APPLICATION  D06VLLL
 INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER BASE PER APPLICATION  E060BLL
 INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER BASE PER APPLICATION  D06VMLL
 INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER BASE PER RESOURCE     D06VNLL
 VALUE UNIT LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER BASE PER RESOURCE     E060CLL
 VALUE UNIT ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER BASE PER RESOURCE     D06VPLL
 VALUE UNIT SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1      D06V9LL
 APPLICATION INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1      E0605LL
 APPLICATION INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 1      D06VALL
 APPLICATION INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2      D06VBLL
 APPLICATION INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2      E0606LL
 APPLICATION INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 2      D06VCLL
 APPLICATION INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3      D06V5LL
 APPLICATION INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3      E0603LL
 APPLICATION INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 3      D06V6LL
 APPLICATION INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4      D06V7LL
 APPLICATION INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4      E0604LL
 APPLICATION INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 4      D06V8LL
 APPLICATION INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5      D06V1LL
 APPLICATION INSTANCE LIC + SW S&S 12 MO
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5      E0601LL
 APPLICATION INSTANCE ANNUAL SW S&S RNWL
NETCOOL PERFORMANCE MANAGER TECHPACKS TIER 5      D06V2LL
 APPLICATION INSTANCE SW S&S REINSTATE 12 MO
NETCOOL PERFORMANCE MANAGER DATA ACCESS API       D06VDLL
 WIRELINE APPLICATION INSTANCE LIC + SW S&S
 12 MO
NETCOOL PERFORMANCE MANAGER DATA ACCESS API       E0607LL
 WIRELINE APPLICATION INSTANCE ANNUAL SW S&S
 RNWL
NETCOOL PERFORMANCE MANAGER DATA ACCESS API       D06VELL
 WIRELINE APPLICATION INSTANCE SW S&S REINSTATE
 12 MO
NETCOOL PERFORMANCE MANAGER REAL TIME REPORTS     D06VJLL
 WIRELINE APPLICATION INSTANCE LIC + SW S&S
 12 MO
NETCOOL PERFORMANCE MANAGER REAL TIME REPORTS     E060ALL
 WIRELINE APPLICATION INSTANCE ANNUAL SW S&S
 RNWL
NETCOOL PERFORMANCE MANAGER REAL TIME REPORTS     D06VKLL
 WIRELINE APPLICATION INSTANCE SW S&S REINSTATE
 12 MO
TNPM FOR WIRELESS DEVELOPMENT TOOLKIT PA AI LIC   D0NTVLL
 + SW S&S 12 MO
TNPM FOR WIRELESS DEVELOPMENT TOOLKIT PA AI       E0DHHLL
 ANNUAL SW S&S RNWL
TNPM FOR WIRELESS DEVELOPMENT TOOLKIT PA AI SW    D0NTWLL
 S&S REINSTATE 12 MO

To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:

                                                  Part
Description                                       number

IBM Tivoli Netcool Performance Manager V1.4
 Base Multiplatform English Media Pack            AL02WEN
IBM Tivoli Netcool Performance Manager V1.4
 Technology Packs Tier 1 Multiplatform English
 Media Pack                                       AL02XEN
IBM Tivoli Netcool Performance Manager V1.4
 Technology Packs Tier 2 Multiplatform English
 Media Pack                                       AL02YEN
IBM Tivoli Netcool Performance Manager V1.4
 Technology Packs Tier 3 Multiplatform English
 Media Pack                                       AL02ZEN
IBM Tivoli Netcool Performance Manager V1.4
 Technology Packs Tier 4 Multiplatform English
 Media Pack                                       AL030EN
IBM Tivoli Netcool Performance Manager V1.4
 Technology Packs Tier 5 Multiplatform English
 Media Pack                                       AL031EN
 
IBM Tivoli Netcool Performance Manager for
 Wireless Development Toolkit V5.0.4
 Multiplatform English  Media Pack                AL02DEN


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

Supplier's license terms apply.

Limited warranty

Not warranted by IBM. Warranty, if any, provided by supplier.

Volume orders

Not applicable

Educational allowance

No. Special education prices are available through Passport Advantage.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Information on charges is available at website

http://www.ibm.com/support

In the Electronic tools category, select the option for Purchase/upgrade tools.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

Jazz, IMS and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Netcool, Cognos, Tivoli, DB2, InfoSphere, DataStage, Passport Advantage, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Evolution is a registered trademark of Kenexa, an IBM Company.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/