IBM Security Key Lifecycle Manager V2.5 delivers interface, install, and scalability improvementsIBM United States Software Announcement 213-470
October 29, 2013
|Table of contents|
|At a glance|
IBM® Security Key Lifecycle Manager V2.5 delivers:
For ordering, contact your IBM representative or an IBM Business Partner. For more information contact the Americas Call Centers at 800-IBM-CALL (426-2255). Reference: YE001
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Security Key Lifecycle Manager V2.5 (formerly IBM Tivoli® Key Lifecycle Manager) provides an automated solution to centralize and help strengthen the encryption and key management process throughout the enterprise to help minimize the risk of exposure and reduce operational costs.
Security Key Lifecycle Manager offers a simple and robust solution for key storage, key serving, and key lifecycle management for IBM self- encrypting storage devices and non-IBM devices. By enabling encryption of sensitive data, Security Key Lifecycle Manager can enhance data security and compliance management. Security Key Lifecycle Manageralso offers automated replication to automatically clone a master Security Key Lifecycle Manager with up to five servers. Not only are keys replicated, but also other configuration information as well, such as when new keys are rolled over.
New in Version 2.5
Security Key Lifecycle Manager V2.5 delivers:
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|Planned availability date|
November 15, 2013: For electronic availability
December 6, 2013: For media availability
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Security Key Lifecycle Manager V2.5 benefits:
In addition, Security Key Lifecycle Manager, in conjunction with DB2 , can provide increased scalability and performance for all its database intensive operations which, based on DB2 technology, are designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. The increased scalability and the ability to control or influence the latest in server technology helps deliver increased performance of backup and recovery processes.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the US Rehabilitation Act
Security Key Lifecycle Manager is capable as of November 15, 2013, when used in accordance with IBM associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website
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Security Key Lifecycle Manager provides encryption key serving and lifecycle management to help protect sensitive data encrypted using IBM Storage and encryption endpoints which support Key Management Interoperability Protocol (KMIP) V1.1 standard.
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Program Program number VRM name 5724-T60 2.5.0 IBM Security Key Lifecycle Manager 5608-A99 2.5.0 IBM Security Key Lifecycle Manager
Product identification number
Security Key Lifecycle Manager V2.5 Maintenance Maintenance Program 1-year 1-year after license PID number PID number PID number 5608-A99 5608-A92 5608-A95 Maintenance Maintenance Maintenance Program 3-year Reg 3-year after 3-year renewal PID number PID number license PID number 5608-A99 5608-A93 5608-A94 5608-A96
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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The publication IBM Security Key Lifecycle Manager V2.5 (5724-T60) Quick Start Guide, for Passport Advantage only, is delivered on a separate publications DVD with the basic machine-readable material. It can also be downloaded, at electronic availability, from
The Quick Start Guide DVD includes the following languages:
The following English and translated publications may be downloaded from
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
Security Key Lifecycle Manager V2.5 supports the following hardware:
System components Minimum values(1) Recommended values(2) System memory (RAM) 4 GB 4 GB Processor speed For Linux and Windows For Linux and Windows systems: 3.0 GHz single systems: 3.0 GHz dual processor processor For AIX and Sun Solaris For AIX and Sun Solaris systems: 1.5 GHz (2-way) systems: 1.5 GHz (4-way) Disk space free for 5 GB 5 GB product and prerequisite products such as DB2 Universal Database Disk space free in 2 GB 2 GB /tmp or C:\temp Disk space free in /home 5 GB 6 GB directory for DB2 Universal Database
- All file systems must be writable.
- Recommended values: You might need to use larger values that are appropriate for your production environment. The most critical requirements are to provide adequate system memory, and free disk and swap space. Processor speed is less important.
Security Key Lifecycle Manager V2.5 supports the following IBM Storage Systems products:
Product name Machine type Model TS1120 Tape Drive 3592 E05 TS1130 Tape Drive 3592 E06/EU6 TS1140 Tape Drive 3592 E07 TS2900 Tape Autoloader 3572 S4H, S4E, S4R, S3H, S3E, S3R 3592 C20 Frame 3592 C20 TS1120 Tape Cntrl 3592 C06, J70 TS3100/3200 Tape Lib 3573 L2U, L4U, LTO4, LTO5 LTO-4-specific models: S42, S44, E42, E44, F4S, S4S, F4H, S4H TS3310 Tape Library 3576 L5B, E9U TS3500 Tape Library 3584 L32, L22, L23, L52, L53 TS3400 Tape Library 3577 L5U 3494 Tape Library 3494 L10, L12, L14, L22 TS3400 Tape Library 3577 L5U 3953 Library Mgr 3953 F05 TS2340 Tape Drive 3580 S43/S4X TS2240 Tape Drive 3580 H4S/S4E TS2350 Tape Drive 3580 S53/S5X TS2250 Tape Drive 3580 H5S/S5E TS1040 Ultrium Tape Drive 3588 F4A TS1050 Ultrium Tape Drive 3588 F5A TS1060 Ultrium Tape Drive 3588 F6A DS8000 Storage Controller 2107 921, 922, 9A2, 931, 932, 9B2 DS8000 Storage Controller 2421 931, 932, 9B2,941 DS8000 Storage Controller 2422 931, 932, 9B2,941 DS8000 Storage Controller 2423 931, 932, 9B2,941 DS8000 Storage Controller 2424 931, 932, 9B2,941 DS8800 Storage Controller 2421 951, 95E DS8800 Storage Controller 2422 951, 95E DS8800 Storage Controller 2423 951, 95E DS8800 Storage Controller 2424 951, 95E DS5020 Storage Controller 1814 20A DS5100 Storage Controller 1818 51A DS5300 Storage Controller 1818 53A DS3500 Storage Controller 1746 C2A, C4A, C4T, A2S, A2D, A4S, AD, T4D DS3700 Storage Controller 1818 80C
Security Key Lifecycle Manager also supports IBM System Storage® SAN32B-E4 (2498-E32), a stand-alone appliance FC: 3895 - Encryption Blade.
Security Key Lifecycle Manager supports the following non-IBM hardware:
Security Key Lifecycle Manager V2.5 supports the following:
Supported web browsers
A supported browser is required in order to use Security Key Lifecycle Manager. The following table lists the browser and browser versions that are supported by Security Key Lifecycle Manager:
Browser Fix pack, Sun Server Windows Windows Red Hat SUSE patch, and Solaris Server Server Enterprise Linux maintenance (SPARC) 2008 R2 2012 Linux Enterprise level Server requirements Microsoft None X X Internet Explorer, V9.0.x Microsoft None X X Internet Explorer, V10.0 Firefox, None X X X X X Version ESR 17
Systems with no supported browsers
No browser is supported on AIX . You must deploy a remote browser on a separate computer.
Refer to the Security Key Lifecycle Manager Installation and Configuration Guide for additional requirements depending on which operating system is used.
For more information, refer to the IBM Security Key Lifecycle Manager Information Center at electronic availabiility
For the latest information on platform and browser support access
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
- Read about the Electronic Support portfolio of tools: http://ibm.com/electronicsupport
- Access the IBM Support Portal: http://ibm.com/support
- Access the online Service Request tool: http://ibm.com/support/servicerequest
Security Key Lifecycle Manager V2.5 is distributed with:
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
Security Key Lifecycle Manager uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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This product is only available via Passport Advantage . It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product group: IBM Security Product: Security Key Lifecycle Manager (5724-T60) Security Key Lifecycle Manager (5608-A99) Product category: Security Event Management
Note: While Security Key Lifecycle Manager and Security Key Lifecycle Manager for z/OS® can be ordered through different ordering systems, the same entitlements for IBM support result from any of the ordering systems.
Description Part number Security Key Lifecycle Manager (5724-T60) SKLM Basic Ed per Install LIC+SW S&S 12 Mo D0887LL SKLM Basic Ed per Install Annual SW S&S Rnwl E06JMLL SKLM Basic Ed per Install SW S&S Reinstate 12 Mo D0888LL SKLM for Storage Resource VU LIC+SW S&S 12 Mo D05EULL SKLM for Storage Resource VU Annual SW S&S Rnwl E05HKLL SKLM for Storage Resource VU SW S&S Reinstate 12 Mo D05EVLL Sec Key Lifecycle Mgr for Disk per Client Device D0L4QLL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for Disk per Client Device E0CQLLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for Disk per Client Device D0L4RLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr Tape per Client Device D0L4NLL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr Tape per Client Device E0CQKLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr Tape per Client Device D0L4PLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for NW Adpt per Client Dev D0L4SLL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for NW Adpt per Client Dev E0CQMLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for NW Adpt per Client Dev D0L4TLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for Mobile per Client Dev D0L4ULL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for Mobile per Client Dev E0CQNLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for Mobile per Client Dev D0L4VLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for Switches per Client Dev D0L4WLL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for Switches per Client Dev E0CQPLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for Switches per Client Dev D0L4XLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for Databases per PVU D0L4YLL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for Databases per PVU E0CQQLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for Databases per PVU D0L4ZLL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for SmartMeters 1000 pack CD D0L58LL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for SmartMeters 1000 pack CD E0CQYLL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for SmartMeters 1000 pack CD D0L59LL SW S&S Reinstate 12 Mo Sec Key Lifecycle Mgr for App per Auth User D0L53LL Lic + SW S&S 12 Mo Sec Key Lifecycle Mgr for App per Auth User E0CQULL Annual SW S&S Rnwl Sec Key Lifecycle Mgr for App per Auth User D0L54LL SW S&S Reinstate 12 Mo
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Support Maintenance (IAASM).This offering:
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media packs description Part number Security Key Lifecycle Manager V2.5 BJ13XML Multilingual, Multiplatform Media Pack
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Program name/Description Part number Security Key Lifecycle Manager (5724-T60) SKLM Basic Edition for zEnterprise BladeCenter D0NSTLL Extension per Install Lic+SW S&S 12 MOs SKLM Basic Edition for zEnterprise® BladeCenter® E0DGZLL Extension per Install Annual SW S&S RNWL SKLM Basic Edition for zEnterprise BladeCenter D0NSULL Extension per Install SW S&S Reinstate 12 Mos SKLM for Disk for zEnterprise BladeCenter Extension D0NSXLL per Client Dev Lic+SW S&S 12 MOs SKLM for Disk for zEnterprise BladeCenter Extension E0DH1LL per Client Dev SW S&S RNWL SKLM for Disk for zEnterprise BladeCenter Extension D0NSYLL per Client Dev SW S&S Reinstate 12 Mos SKLM for Tape for zEnterprise BladeCenter Extension D0NSVLL Tape per Client Dev Lic+SW S&S 12 MOs SKLM for Tape for zEnterprise BladeCenter Extension E0DH0LL Tape per Client Dev SW S&S RNWL SKLM for Tape for zEnterprise BladeCenter Extension D0NSWLL Tape per Client Dev SW S&S Reinstate 12 Mos SKLM for Applications for zEnterprise BladeCenter D0NT1LL Extension per Authorized User Lic+SW S&S 12 MOs SKLM for Applications for zEnterprise BladeCenter E0DH3LL Extension per Authorized User Annual SW S&S RNWL SKLM for Applications for zEnterprise BladeCenter D0NT2LL Extension per Authorized User SW S&S Reinstate 12 Mos SKLM for Databases for zEnterprise BladeCenter D0NSZLL Extension per PVU Lic+SW S&S 12 MOs SKLM for Databases for zEnterprise BladeCenter E0DH2LL Extension per PVU SW S&S RNWL SKLM for Databases for zEnterprise BladeCenter D0NT0LL Extension per PVU SW S&S Reinstate 12 Mos
Ordering information for 5608-A99 non-Passport Advantage, non-System z offerings:
To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge feature number in the quantity desired (maximum quantity of 250).
Use the following table to order the program products listed below:
Product Feature number number Product name Quantity 1 Quantity 250
5608-A99 IBM Security Key Lifecycle Manager Basic Edition per Install 0001 0002 IBM Security Key Lifecycle Manager for Storage Resource Value Unit 0003 0004 IBM Security Key Lifecycle Manager for Tape per Client Device 0007 0008 with 1-year SW Maintenance IBM Security Key Lifecycle Manager for Disk per Client Device 0009 0010 with 1 year SW Maintenance Distribution Medium medium feature description number Language IBM Security Key Lifecycle Manager 5809 English Basic Edition MUL DVD
Security Key Lifecycle Manager
Product Feature number number Product name Quantity 1 Quantity 250
Maintenance IASP PID 1 Year: (5608-A92) IBM Security Key Lifecycle Manager Basic Edition Per Install 1yr no charge Registration 0009 0010 Per Install 1yr SW Maintenance Rnwl 0011 0012 IBM Security Key Lifecycle Manager For Storage RVU 1yr no charge Registration 0001 0002 RVU 1yr Renewal 0003 0004 IBM Security Key Lifecycle Manager For Tape Per Client Device 1yr no charge Reg 0021 0022 Per Client Device 1yr SW Maintenance Rnwl 0023 0024 IBM Security Key Lifecycle Manager For Disk Per Client Device 1yr no charge Reg 0017 0018 Per Client Device 1yr SW Maintenance Rnwl 0019 0020 Maintenance IASP PID 1 Year: (5608-A95) IBM Security Key Lifecycle Manager Basic Edition Per Install 1yr After License 0005 0006 IBM Security Key Lifecycle Manager For Storage RVU 1yr After License 0003 0004 IBM Security Key Lifecycle Manager For Tape Per Client Device 1yr After License 0009 0010 IBM Security Key Lifecycle Manager For Disk Per Client Device 1yr After License 0007 0008 Maintenance IASP PID 3 Year: (5608-A96) IBM Security Key Lifecycle Manager Basic Edition Per Install 3yr Renewal 0005 0006 IBM Security Key Lifecycle Manager For Storage RVU 3yr Renewal 0003 0004 BM Security Key Lifecycle Manager For Tape Per Client Device 3yr Renewal 0009 0010 IBM Security Key Lifecycle Manager For Disk Per Client Device 3yr Renewal 0011 0012 Maintenance IASP PID 3 Year: (5608-A94) IBM Security Key Lifecycle Manager Basic Edition Per Install 3yr After License 0005 0006 IBM Security Key Lifecycle Manager For Storage RVU 3yr After License 0003 0004 IBM Security Key Lifecycle Manager For Tape Per Client Device 3yr After License 0015 0016 IBM Security Key Lifecycle Manager For Disk Per Client Device 3yr After License 0013 0014 Maintenance IASP PID 3 Year: (5608-A93) IBM Security Key Lifecycle Manager Basic Edition Per Install 3yr Registration 0005 0006 IBM Security Key Lifecycle Manager For Storage RVU 3yr Registration 0003 0004 IBM Security Key Lifecycle Manager For Tape Per Client Device 3yr Registration 0011 0012 IBM Security Key Lifecycle Manager For Disk Per Client Device 3yr Registration 0009 0010
PID Program name number Charge metric Security Key Lifecycle Manager V2.5 5724-T60 Install Basic Edition Security Key Lifecycle Manager 5724-T60 Resource Value Unit for Storage Security Key Lifecycle Manager 5724-T60 Client Device for Disk Security Key Lifecycle Manager 5724-T60 Client Device for Tape Security Key Lifecycle Manager 5724-T60 Client Device for Network Adapter Security Key Lifecycle Manager 5724-T60 Client Device for Mobile Security Key Lifecycle Manager 5724-T60 Client Device for Switches Security Key Lifecycle Manager 5724-T60 Client Device for Smart Meters Security Key Lifecycle Manager 5724-T60 Processor Value Unit for Databases Security Key Lifecycle Manager 5724-T60 Authorized User for Applications Security Key Lifecycle Manager V2.5 5724-T60 Install Basic Edition for zEnterprise BladeCenter Extension Security Key Lifecycle Manager 5724-T60 Client Device for Disk zEnterprise BladeCenter Extension Security Key Lifecycle Manager 5724-T60 Client Device for Tape zEnterprise BladeCenter Extension Security Key Lifecycle Manager 5724-T60 Authorized User for Applications zEnterprise BladeCenter Extension Security Key Lifecycle Manager 5724-T60 Processor Value Unit for Databases zEnterprise BladeCenter Extension Security Key Lifecycle Manager V2.5 5608-A99 Install Basic Edition Security Key Lifecycle Manager V2.5 5608-A99 Resource Value Unit for Storage Security Key Lifecycle Manager V2.5 5608-A99 Client Device for Tape Security Key Lifecycle Manager V2.5 5608-A99 Client Device for Disk
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate User of the program and requires an entitlement as if that device were a person.
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type, and model number at the website below) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.The PVU table can be found at
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the web page below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Client Device is a unit of measure by which the program can be licensed. A Client Device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage . It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
Passport Advantage applies
Yes, and through the Passport Advantage website at
Yes. For information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance), is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.
IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For additional information about the Passport Advantage Agreement, visit the Passport Advantage website at
All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage, for a total of three years from date of acquisition, may be elected.
Variable charges apply
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
For more financing information, visit
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software Value Plus
These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.
Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit
For questions regarding Software Value Plus, visit
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, WebSphere, DB2, PartnerWorld, Passport Advantage, System Storage, AIX, System z, z/OS, zEnterprise, BladeCenter and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page