IBM TXSeries for Multiplatforms V8.1 delivers enhanced platform coverage, improved operational efficiency, enhanced enterprise integration, and serviceability improvementsIBM United States Software Announcement 213-462
October 8, 2013
|Table of contents|
|At a glance|
IBM® TXSeries for Multiplatforms V8.1 extends the capabilities for TXSeries for Multiplatforms V7.1 and offers significant new capabilities in the area of platform coverage, operational efficiency, enterprise integration, and serviceability. The main enhancements in TXSeries for Multiplatforms V8.1 are:
In addition, TXSeries serviceability is improved with additional problem determination tools.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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IBM TXSeries for Multiplatforms is a distributed IBM CICS® Online Transaction Processing (OLTP) environment for business-critical, mixed language applications. It is widely used for integrating data and applications between distributed solutions and enterprise systems. It is also used for the deployment of high-performance, distributed, CICS applications written in COBOL, C, C++, Java™ , and PL/I languages. TXSeries for Multiplatforms integrates well into a mixed-language, multiplatform, service-oriented architecture (SOA) solution.
This new version of TXSeries for Multiplatforms addresses a number of customer requirements. It delivers features in the areas of enhanced platform coverage, improved operational efficiency, enhanced enterprise integration, and serviceability enhancements. In addition, TXSeries serviceability is improved with additional problem determination tools.
Enhanced platform coverage
TXSeries widens its platform support with the addition of Linux on x86 architecture. Specifically, Red Hat Enterprise Linux and SUSE Linux Enterprise Server is supported. With this support TXSeries brings a mature and proven transactional run-time for running business applications written in COBOL, C, C++, Java , and PL/I to Linux platforms. With a host of features available on TXSeries for Linux it provides an open, robust, scalable, and secure platform for your business applications.
Improved operational efficiency
Several new features have been added to help improve operational efficiency:
Enhanced enterprise integration
This latest version of TXSeries continues to improve enterprise integration with support for the following features:
TXSeries for Multiplatforms V8.1 further enhances serviceability with the introduction of capabilities such as 'hang' detection tooling to monitor Stand Alone Remote Procedure Call Daemon (SARPCD)-shared memory usage, API for IP Interconnectivity (IPIC) connection management, and more. These enable administrators to monitor and maintain TXSeries systems in prime health.
New System z® part numbers
New IBM System z software part numbers are provided for TXSeries for Multiplatforms V7.1 and TXSeries for Multiplatforms V8.1.
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TXSeries for Multiplatforms V8.1 requires one of the following platforms:
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|Planned availability date|
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TXSeries for Multiplatforms V8.1 provides a stand-alone, distributed OLTP server with an integrated Structured File System (SFS) for mixed language applications written in enterprise programming languages like COBOL, C, C++, PL/1, and Core Java (J2SE). You can use it to:
TXSeries for Multiplatforms includes two core components:
CICS OLTP supports the base CICS API with the fundamental transactional qualities of atomicity, consistency, isolation, and durability. By providing services that interact with the underlying hardware and software, TXSeries hides the complexity of your IT systems without compromising function. Developers can focus on solving tangible business problems with application logic rather than failure detection, failure recovery, and synchronizing access to shared data.
CICS SFS is a VSAM-emulating, record-oriented file system that can provide indexed, relative, and sequential access to file-based data. It allows developers to store fully recoverable file-based data that can be processed in a batch environment. The CICS SFS files can be shared among TXSeries, CICS TS, and non-CICS applications, such as IMS . This maximizes the ability to interoperate in an enterprise environment.
The design of TXSeries for Multiplatforms facilitates best practices of CICS program design by supporting the separation of the presentation logic, integration logic, business logic, and data access logic elements of an application. This enables COBOL, C, C++, Java , and PL/I specialists to develop modern, reusable applications that fit into a corporation's enterprise-wide requirements. Data sources can be included in a single unit of work, providing two-phase commit for data integrity across the network.
TXSeries can be integrated as a component of your SOA, to enable end-to-end, distributed, mixed language solutions through integration with WebSphere . The Java Connector Architecture (JCA) interface provided by CICS TG can connect TXSeries to WebSphere SOA server products, such as WebSphere Application Server, IBM Integration Bus and IBM Business Process Manager Suite. WebSphere MQ can be used to connect TXSeries to IBM Integration Bus, or to any other product that supports native MQSeries® transport.
TXSeries also provides extremely good connectivity with CICS TS on z/OS® through full CICS Intersystem Communication ( CICS ISC) support. TXSeries can act as a gateway to CICS TS on z/OS by handling terminal concentration, protocol conversion, or intelligent business logic locally. This can increase the performance of CICS TS on z/OS and protect it from client-originated disruption.
Uniquely, TXSeries allows you to scale up to CICS TS on the mainframe if the needs of your business grow.
Enhanced platform coverage
TXSeries for Multiplatforms V8.1 brings a mature and proven transactional runtime for running business applications written in COBOL, C, C++, and Java onto Linux X86 architecture platform.
New platforms include:
Existing platforms include:
Delivers improved operational efficiency
TXSeries for Multiplatforms V8.1 delivers new features to help improve operational efficiency.
TXSeries now provides real-time monitoring capability by using Tivoli Monitoring infrastructure. This feature extends the Tivoli enterprise-wide monitoring capabilities to include TXSeries. It allows you to monitor your entire TXSeries deployment from a single Tivoli Enterprise Portal, such as CICS regions, SFS servers, SARPCD, Peer-to-Peer Communications (PPC) Gateway servers, and Workload Manager components. Many different types of views were created for monitoring, such as log views, status views, and detailed views that help gain visibility at a granular level to better track the functioning of TXSeries deployment.
The Transaction Class (TRANCLASS) feature helps you to optimize the usage of CICS resources by providing a facility to classify transactions into multiple groups or transaction classes. By spreading your tasks across a number of transaction classes and controlling the maximum number of tasks that can be dispatched within each transaction class, you can control resource contention between tasks in the system. Previous releases of TXSeries supported this through the TCLASS feature, which had a limitation of a maximum of 10 groups. With TRANCLASS this restriction is eliminated.
Secured XA password
This new release provides a mechanism to secure the XA password that is used to connect TXSeries with XA-compliant resource managers. A new utility cicsxa-passwd allows you to define the password in a secure manner.
TXSeries networking infrastructure is enhanced to support IPv6 dual stack. With this, TXSeries can now interoperate with clients and other CICS Systems over IPv4 and IPv6-enabled networks.
Support for longer passwords
This new release eliminates the restriction of maximum, eight-character length for passwords. This will allow customer compliance with security policies that demand stronger passwords.
A new transaction tracking facility is delivered in this release that helps to track transactions spanning across multiple CICS regions. With this, the partner and the transaction originator information can be identified using Distributed Program Link (DPL) user exit (UE50).
Chaining user exit
TXSeries allows you to extend and customize your CICS system by providing customization points called user exits. This release extends the user exit functionality to define more than one user program to be associated for a given user exit. This is particularly useful when multiple products would like to extend the same user exit.
Workload Management enhancements
This release brings the following enhancement to the Workload Management (WLM) component of TXSeries:
This release simplifies the administration on UNIX platforms by allowing non-root users to perform TXSeries administrative tasks.
Earlier releases of TXSeries required users to have root privileges to perform administrative tasks. With this release, any user in the cics operating system group can administer TXSeries system.
WebSphere Liberty profile
The backbone of TXSeries web-based infrastructure is modified to use WebSphere Application Server Liberty profile, and thereby facilitate improved scalability.
Enhanced enterprise integration
TXSeries for Multiplatforms V8.1 further improves enterprise integration support with the following features:
Serviceability of TXSeries for Multiplatforms V8.1 is improved with the introduction of the following features:
Unlike earlier releases of TXSeries for Multiplatforms, V8.1 does not support the HP-PARISC platform.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Section 508 of the US Rehabilitation Act
TXSeries for Multiplatforms V8.1 is capable, as of December 10, 2013, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.
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A transaction processing monitor is a key component of a healthy corporate IT system. It manages and augments the transactional processes that keep an organization's revenues flowing. TXSeries for Multiplatforms has, for many years, delivered high-performance transaction services in a robust and extensible environment. It lets you maximize existing COBOL, C, C++, Java , PL/I, and IT assets across Linux on X86, AIX , Microsoft Windows , SUN Solaris, and HP Integrity platforms.
TXSeries for Multiplatforms is a distributed OLTP environment for mixed language applications. It is widely used for reliably and efficiently integrating data and applications between distributed solutions and enterprise systems, and the deployment of CICS applications written in COBOL, C, C++, Java , and PL/I languages.
It delivers higher qualities of service than its competitors and home-grown solutions with significant cost-effectiveness. It also offers unique integration capability for seamless operation with CICS TS.
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For information on CICS Tools V5.1, refer to Software announcement 212-374, dated October 3, 2012.
For information on CICS TG V9.0, refer to Software announcement 212-323, dated October 3, 2012.
For information on CICS TS V5.1, refer to Software announcement 212-325, dated October 3, 2012.
For information on TXSeries for Multiplatforms V7.1, refer to Software announcement 209-040, dated March 17, 2009.
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Program Program number VRM name 5724-B44 8.1.0 IBM TXSeries for Multiplatforms
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Product information is available using the Offering Information website
Also, visit the Passport Advantage® website
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The following publications are available for download from the IBM Publications Center:
Publication Form number Information Center SK4T-2703 Messages and Codes GC34-2962 Release Notes GC34-2963
The TXSeries V8.1 Information Center consists of an IBM User Interface Help System built on Eclipse and the content as a set of document plug-ins.
Advantages of Information Centers are that:
The IBM Publications Center is available at
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are using credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.
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Specified operating environment
Any IBM eServer™ pSeries hardware that is capable of running AIX V6.1 TL8 or AIX 7.1 TL2.
Any x86-based hardware that is capable of running Red Hat Enterprise Linux V5.9, V6.3, or SUSE Linux Enterprise V11 SP 2
SUN Solaris users
Any SUN SPARC hardware that is capable of running SUN Solaris V10 or V11.1
Microsoft Windows users
Any x86-based hardware capable of running Microsoft Windows Server 2008 or Microsoft Windows Server 2012
Any HP-UX Integrity compatible hardware that is capable of running HP-UX V11i V3
For the most up-to-date information of the specified operating environments for TXSeries V8.1, visit
TXSeries for Multiplatforms V8.1 is a 32-bit software product and therefore all libraries linked with TXSeries must be 32-bit libraries.
Supported software for AIX
Supported software for Linux on X86 architecture
Supported software for SUN Solaris
Supported software for Microsoft Windows Server 2008/Microsoft Windows Server 2012
Supported software for HP-UX 11i V3 on Integrity Platform
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
None. For additional information, refer to Usage restriction topic in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement website
IBM Electronic Support
The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge.
- Read about the Electronic Support portfolio of tools: http://ibm.com/electronicsupport
- Access the IBM Support Portal: http://ibm.com/support
- Access the online Service Request tool: http://ibm.com/support/servicerequest
User group requirements
Requirements for TXSeries can be created, viewed, and voted for in the IBM Request For Enhancement (RFE) community. Visit
The following RFE requests are addressed by this release:
Feature name RFE number Support for passwords greater than 8 character length 30100 Removal of root user dependency for most admin tasks 28688 Real-time monitoring support with IBM Tivoli Monitoring 28737 Provision of user exit chaining 28739 Support for TRANCLASS 28686 Improved handling of Stored XA Passwords 31362
The media pack for TXSeries for Multiplatforms V8.1 contains:
TXSeries for Multiplatforms V8.1 can be ordered from
This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
TXSeries for Multiplatforms V8.1 uses the security and auditability features of the operating system under which it is running.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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This product is only available using Passport Advantage . It is not available as shrinkwrap.
Product group: IBM Transaction Server Product Identifier Description (PID) TXSeries for Multiplatforms V8.1 (5724-B44) Product category: Transaction Server Licensed function Product Product title group category IBM TXSeries 5724-B44 Sub-capacity Processor Value Unit (PVU) IBM TXSeries 5724-B44 PVU IBM TXSeries 5724-B44 Processor Day
Passport Advantage program licenses
TXSeries for Multiplatforms
Part Part description number TXSeries Per Processor Value Unit Annual SW S&S Rnwl E025BLL TXSeries Per Processor Value Unit Lic + SW S&S 12 Mo D55VCLL TXSeries Per Processor Value Unit SW S&S Reinstate 12 Mo D55VDLL
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Entitled maintenance Part offerings description Media packs description number TXSeries Multiplatform TX Series V7.1 BA0VFML Value Unit Multiplatform Media Pack, Multilingual TXSeries Multiplatform TX Series V8.1 BA16ZML Multiplatform Media Pack, Multilingual
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement.This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Part Program name/Description number TXSeries per Processor Value Unit System Z Annual SW S&S Rnwl E0IL8LL TXSeries per Processor Value Unit System Z Lic + SW S&S 12 Mo D11WGLL TXSeries per Processor Value Unit System Z SW S&S Reinstate 12 Mo D11WHLL
On/Off Capacity on Demand (CoD)
TXSeries Processor Day Per Use-DAY, On Off Capacity on ASQN2LL demand Temporary Us
Program name PID number Charge unit description IBM TXSeries 5724-B44 SubCapacity Processor Value Unit (PVU) IBM TXSeries 5724-B44 Processor Value Unit (PVU) IBM TXSeries 5724-B44 Processor Day
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type, and model number at the website below) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores. The PVU table can be found at
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the web page below). If using Full Capacity licensing, Licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the Program, except for those servers from which the Program has been permanently removed. If using Virtualization Capacity licensing, Licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the Program, as defined according to the Virtualization Capacity License Counting Rules at
- http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Processor Value Unit (PVU) sub-capacity licensing
This software product is eligible for sub-capacity licensing. Customers must accept the terms of the IBM International Passport Advantage Agreement Attachment for Sub-Capacity Licensing Terms (Attachment), and must obtain PVU Proofs of Entitlement (PoEs) for the maximum processor core capacity available to an eligible sub-capacity product when deployed in an eligible virtualization environment. This is also referred to as sub-capacity or virtualization capacity licensing.
Customers must use the IBM License Metric Tool unless they meet the exceptions described in the Attachment.
For information regarding PVU sub-capacity licensing, including terms and IBM License Metric Tool ordering information, visit
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|Terms and conditions|
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available using Passport Advantage . It is not available as shrinkwrap.
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Volume orders (IVO)
Passport Advantage applies
Yes, and through the Passport Advantage website at
Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website
Software Subscription and Support applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i® Software Maintenance applies
Variable charges apply
Educational allowance available
Sub-capacity pricing terms and conditions
To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing, at less than full machine capacity for eligible products, apply when running:
Sub-capacity pricing for eligible products is based on the current program pricing methodology, but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products, you are required to:
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the corresponding hardware, and the required contract, Amendment for iSeries® and pSeries Temporary Capacity On Demand - Software (Z125-6907), must be signed prior to use.
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|Statement of good security practices|
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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|IBM Electronic Services|
Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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Description Part number TXSeries for Multiplatforms V8.1 BA16ZML
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
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Note: Shipments will begin after the planned availability date.
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