IBM Production Imaging Edition V5.2

IBM United States Software Announcement 213-449
October 29, 2013

Table of contents
Overview Overview Publications Publications
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number


Top rule
At a glance
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IBM® Production Imaging Edition V5.2 includes:



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Overview
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If you have IBM Content Foundation installed, you can add IBM Production Imaging Edition V5.2 to your IBM Content Foundation footprint. Additionally, new charge metrics provide enhanced financial offerings.

Production Imaging Edition includes the latest version of these components:



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Planned availability date
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November 1, 2013: Electronic availability

November 8, 2013: Media availability



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Description
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Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Production Imaging Edition is capable as of November 8, 2013, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Production Imaging Edition fits within the IBM FileNet family and addresses document imaging and capture.



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Reference information
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For more information about IBM Production Imaging Edition V5.2, refer to:

IBM Production Imaging Edition V5.2 now includes latest versions of IBM Datacap Taskmaster Capture V8.1, Software Announcement 212-299, dated August 21, 2012
IBM FileNet Image Manager Active Edition V5.1, Software Announcement 211-415, dated October 18, 2011

For additional information, refer to:

Software Announcement 213-053, dated March 12, 2013
Software Announcement 213-041, dated March 12, 2013


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Program number
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Program    VRM                          Program name
number
 
5725-B54   5.2.0                        IBM Production Imaging
                                        Edition


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage . It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Foundation      Imaging         Imaging
 Authorized                          Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Foundation      Imaging         Imaging
 Employee                            Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Foundation      Imaging         Imaging
 External Population                 Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for FileNet Content Manager  Imaging         Imaging
 Authorized                          Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for FileNet Content Manager  Imaging         Imaging
 Employee                            Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for FileNet Content Manager  Imaging         Imaging
 External Population                 Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Manager         Imaging         Imaging
 Authorized                          Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Manager         Imaging         Imaging
 Employee                            Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Case Manager         Imaging         Imaging
 External Population                 Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Manager      Imaging         Imaging
 Authorized                          Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Manager      Imaging         Imaging
 Employee                            Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Manager      Imaging         Imaging
 External Population                 Edition         Edition
IBM Production Imaging Edition      Production      Production
 Authorized                          Imaging         Imaging
                                     Edition         Edition
IBM Production Imaging Edition      Production      Production
 Employee                            Imaging         Imaging
                                     Edition         Edition
IBM Production Imaging Edition      Production      Production
 External Population                 Imaging         Imaging
                                     Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Foundation   Imaging         Imaging
 Authorized                          Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Foundation   Imaging         Imaging
 Employee                            Edition         Edition
IBM Production Imaging Edition      Production      Production
 Add-On for IBM Content Foundation   Imaging         Imaging
 External Population                 Edition         Edition
Program name                          PID        Charge unit
                                      number     description
 
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Case Foundation                   Unit
 Authorized
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Case Foundation                   Unit
 Employee
IBM Production Imaging Edition        5725-B54   Per Resource
 Add-On for IBM Case Foundation                   Value Unit
 External Population
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for FN CM Authorized                      Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for FN CM Employee                        Unit
IBM Production Imaging Edition        5725-B54   Per Resource
 Add-On for FN CM External Population             Value Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Case Manager                      Unit
 Authorized
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Case Manager Employee             Unit
IBM Production Imaging Edition        5725-B54   Per Resource
 Add-On for IBM Case Manager External             Value Unit
 Population
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Content Manager                   Unit
 Authorized
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Content Manager                   Unit
 Employee
IBM Production Imaging Edition        5725-B54   Per Resource
 Add-On for IBM Content Manager                   Value Unit
 External Population
IBM Production Imaging Edition        5725-B54   Per User Value
 Authorized                                       Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 Employee                                         Unit
IBM Production Imaging Edition        5725-B54   Per Resource
 External Population                              Value Unit
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Content Foundation                Unit
 Authorized
IBM Production Imaging Edition        5725-B54   Per User Value
 Add-On for IBM Content Foundation                Unit
 Employee
IBM Production Imaging Edition        5725-B54   Per Resource
 Add-On for IBM Content Foundation                Value Unit
 External Population

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.

The subject programs have a structure for licensing and pricing designed for clarity, simplicity and unity with other products in the IBM Enterprise Content Management portfolio. The former approach relied upon licensing servers and users - with users licensed on a Named, Concurrent, ebusiness, Employee and External basis. This has been replaced with a new approach based on Value Units (VUs), with a primary focus on user access.

UVUs

Three types of UVUs are available:

  1. Authorized (AUVU): For selective licensing of users who are internal to the organization. It replaces named, concurrent and ebusiness user licensing.
  2. External (XUVU): For licensing of users who are external to the organization. It replaces external user licensing and ebusiness user licenses for certain products.
  3. Employee (EUVU): For collectively licensing all users who are internal to the organization. It replaces Enterprise License Agreement (ELA) employee licensing.

Product pricing

Each product has a fixed price per UVU. Customers license the appropriate number of UVUs to provide access to a corresponding user population.

Cumulative volume discounting

As the user quantity increases, the number of UVUs increase albeit at a slower rate. Value Unit license conversion tables establish the required number of UVUs for a specified number of users.

Volume discounting examples:

FileNet Content Manager configuration example:

Resource Value Unit (RVU)

RVU is the unit of measure by which this program is licensed. RVU entitlements are based on the quantity of a specific designated measurement for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of RVUs required for your environment as defined by the specific program terms. The RVU entitlements are specific to the program and may include, but are not limited to the following: Client Devices, data source records, messages, and servers, and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program. To understand these benefits of RVU licensing, and to determine how many RVUs to obtain for the program, contact your IBM representative.

Passport Advantage program licenses

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Authorized
IBM Production Imaging Ed Authorized UVU Annual SW S&S   E0ATFLL
 Rnwl
IBM Production Imaging Ed Authorized UVU Lic + SW S&S    D0GVMLL
 12 Mo
IBM Production Imaging Ed Authorized UVU SW S&S          D0GVNLL
 Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Employee
IBM Production Imaging Ed Employee UVU Annual SW S&S     E0ATILL
 Rnwl
IBM Production Imaging Ed Employee UVU Lic + SW S&S 12   D0GVXLL
 Mo
IBM Production Imaging Ed Employee UVU SW S&S Reinstate  D0GVYLL
 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition External Population
IBM Production Imaging Ed External Population RVU        E0IHRLL
 Annual SW S&S Rnwl
IBM Production Imaging Ed External Population RVU Lic +  D11QSLL
 SW S&S 12 Mo
IBM Production Imaging Ed External Population RVU SW     D11QULL
 S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Manager Authorized
IBM Production Imaging Ed Add-On for IBM Case Manager    E0AT6LL
 Authorized UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case Manager    D0GV2LL
 Authorized UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case Manager    D0GV3LL
 Authorized UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Manager Employee
IBM Production Imaging Ed Add-On for IBM Case Manager    E0AT9LL
 Employee UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case Manager    D0GV8LL
 Employee UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case Manager    D0GV9LL
 Employee UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Manager External Population
IBM Production Imaging Ed Add-On for IBM Case Manager    E0IJFLL
 External Population RVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case Manager    D11T7LL
 External Population RVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case Manager    D11T8LL
 External Population RVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for FileNet
 Content Manager Authorized
IBM Production Imaging Ed Add-On for FileNet Content     E0ATGLL
 Manager Authorized UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for FileNet Content     D0GVRLL
 Manager Authorized UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for FileNet Content     D0GVSLL
 Manager Authorized UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for FileNet
 Content Manager Employee
IBM Production Imaging Ed Add-On for FileNet Content     E0ATPLL
 Manager Employee UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for FileNet Content     D0GWELL
 Manager Employee UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for FileNet Content     D0GWGLL
 Manager Employee UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for FileNet
 Content Manager External Population
IBM Production Imaging Ed Add-On for FileNet Content     E0IHULL
 Manager External Population RVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for FileNet Content     D11QWLL
 Manager External Population RVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for FileNet Content     D11QXLL
 Manager External Population RVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Foundation Authorized
IBM Production Imaging Ed Add-On for IBM Case            E0AT7LL
 Foundation Authorized UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case            D0GV4LL
 Foundation Authorized UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case            D0GV5LL
 Foundation Authorized UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Foundation Employee
IBM Production Imaging Ed Add-On for IBM Case            E0ATSLL
 Foundation Employee UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case            D0GWNLL
 Foundation Employee UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case            D0GWPLL
 Foundation Employee UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Case
 Foundation External Population
IBM Production Imaging Ed Add-On for IBM Case            E0IJCLL
 Foundation External Population RVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Case            D11T3LL
 Foundation External Population RVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Case            D11T4LL
 Foundation External Population RVU SW S&S Reinstate 12
 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Manager Authorized
IBM Production Imaging Ed Add-On for IBM Content         E0EM8LL
 Manager Authorized UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D0TJ8LL
 Manager Authorized UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D0TJ9LL
 Manager Authorized UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Manager Employee
IBM Production Imaging Ed Add-On for IBM Content         E0EM9LL
 Manager Employee UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D0TJALL
 Manager Employee UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D0TJBLL
 Manager Employee UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Manager External Population
IBM Production Imaging Ed Add-On for IBM Content         E0IHULL
 Manager External Population RVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D11QWLL
 Manager External Population RVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D11QXLL
 Manager External Population RVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Foundation Authorized
IBM Production Imaging Ed Add-On for IBM Content         E0IJHLL
 Foundation Authorized UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D11TBLL
 Foundation Authorized UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D11TCLL
 Foundation Authorized UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Foundation Employee
IBM Production Imaging Ed Add-On for IBM Content         E0IJILL
 Foundation Employee UVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D11TDLL
 Foundation Employee UVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D11TELL
 Foundation Employee UVU SW S&S Reinstate 12 Mo

IBM Production Imaging Edition

Part description                                         Part
                                                         number
 
IBM Production Imaging Edition Add-On for IBM Content
 Foundation External Population
IBM Production Imaging Ed Add-On for IBM Content         E0IJJLL
 Foundation External Population RVU Annual SW S&S Rnwl
IBM Production Imaging Ed Add-On for IBM Content         D11TFLL
 Foundation External Population RVU Lic + SW S&S 12 Mo
IBM Production Imaging Ed Add-On for IBM Content         D11TGLL
 Foundation External Population RVU SW S&S Reinstate 12
 Mo

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM Production Imaging Edition V5.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition Authorized per      Edition V5.2 Multiplatform
 User Value Unit             Multilingual Media Pack
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition Employee per User   Edition V5.2 Multiplatform
 Value Unit                  Multilingual Media Pack
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition External per User   Edition V5.2 Multiplatform
 Value Unit                  Multilingual Media Pack

IBM Production Imaging Edition V5.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition Add-On for IBM      Edition V5.2 Multiplatform
 Content Manager Authorized  Multilingual Media Pack
 per User Value Unit
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition Add-On for IBM      Edition V5.2 Multiplatform
 Content Manager Employee    Multilingual Media Pack
 per User Value Unit
IBM Production Imaging      IBM Production Imaging      BQ039ML
 Edition Add-On for IBM      Edition V5.2 Multiplatform
 Content Manager External    Multilingual Media Pack
 per User Value Unit

IBM PIE Add On for CM V5.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging      BQ03BML
 Edition Add-On for FN CM    Edition Add On for FN Cont
 Authorized per User Value   Mgr V5.2 MP ML MediaPk
 Unit
IBM Production Imaging      IBM Production Imaging      BQ03BML
 Edition Add-On for FN CM    Edition Add On for FN Cont
 Employee per User Value     Mgr V5.2 MP ML MediaPk
 Unit
IBM Production Imaging      IBM Production Imaging      BQ03BML
 Edition Add-On for FN CM    Edition Add On for FN Cont
 External per User Value     Mgr V5.2 MP ML MediaPk
 Unit

IBM PIE Add On for Case Mgr V5.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging      BQ03CML
 Edition Add-On for Case     Edition Add On for Case
 Manager Authorized per      Mgr V5.2 MP ML Media Pack
 User Value Unit
IBM Production Imaging      IBM Production Imaging      BQ03CML
 Edition Add-On for Case     Edition Add On for Case
 Manager Employee per User   Mgr V5.2 MP ML Media Pack
 Value Unit
IBM Production Imaging      IBM Production Imaging      BQ03CML
 Edition Add-On for Case     Edition Add On for Case
 Manager External per User   Mgr V5.2 MP ML Media Pack
 Value Unit

IBM PIE Add On for Case Foundation V5.2

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
IBM Production Imaging      IBM Production Imaging      BQ03AML
 Edition Add-On for FN Case  Edition Add On for Case
 Foundation Authorized per   Foundation V5.2 MP ML
 User Value Unit             Media Pack
IBM Production Imaging      IBM Production Imaging      BQ03AML
 Edition Add-On for FN Case  Edition Add On for Case
 Foundation Employee per     Foundation V5.2 MP ML
 User Value Unit             Media Pack
IBM Production Imaging      IBM Production Imaging      BQ03AML
 Edition Add-On for FN Case  Edition Add On for Case
 Foundation External per     Foundation V5.2 MP ML
 User Value Unit             Media Pack


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Top rule
Terms and conditions
Bottom rule

The terms and conditions for IBM Production Imaging Edition V5.2, as previously announced in Software Announcement 210-450, dated December 14, 2010 , are unchanged.



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IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent . In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

The charges are unchanged by this announcement.

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, Passport Advantage and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/