IBM Connections V4.0 enables professional networks and communities to reinvent how people innovate and work together
IBM United States Software Announcement 212-278September 4, 2012
ENUS212-278.PDF| Table of contents | ||||||||||||||||||||||
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| At a glance |
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IBM® Connections V4.0 is designed to help you:
- Track the activity of your network and respond more quickly using the embedded experience within the activity stream.
- Bring external applications and content into the activity stream to respond in context, saving time and reducing context switching.
- Track and respond to the activities of community members using the community-centric activity stream and embedded experience.
- Quickly bring content from external sites and related communities into your community for faster response and better customer service.
- Develop insights into community adoption and usage with new standard and customizable metrics and graphical reports.
- Receive relevant recommendations on people and content using social analytics that now also utilize status updates and microblogging content.
- Use hashtags to follow important topics and "Like" updates with a single click.
- Schedule team events and incorporate into a personal calendar using a new community calendar.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.
Reference: YE001
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| Overview |
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IBM Connections V4.0 is social software for business that provides an exceptional social platform that helps enable you to access the right people and internal and external content in your professional networks and communities.
Benefits
- Engage instantly and in context to get business done by staying on top of relevant activity in your professional networks and communities
- Act quickly and be responsive to customers by pivoting rapidly between internal and external communities
- Create an ideal community experience and anticipate the needs of a community by monitoring social activity and participation
- Increase personal and organizational effectiveness by creating, connecting, and sharing in one easy to use social experience
New capabilities
Take action faster
From within your activity stream, you can view and act on an aggregated list of updates from across your network and from third-party applications. With IBM Connections V4, you can now open a view that allows you to take action immediately on the content in your activity stream. Each update in the activity stream has an associated view powered by OpenSocial gadgets, which provides an embedded experience. This embedded experience provides a user interface from which you can, for example, comment on, follow, or "Like" an item, as well as download files, share content, and view tags from within your activity stream.
Foster community growth and participation on projects
The activity stream is now available to communities, allowing community members to visualize what other members are doing. You can share status with members of your community. You can also integrate third-party applications into the community activity stream to provide visibility and easy action from within the activity stream using the embedded experience. New metrics capabilities allow community owners to monitor the adoption and vitality of their community. Insights gained from the metrics can help a community owner take actions that can make the community more useful for members, which can lead to increased community membership and participation. A new calendar provides a central place to plan and coordinate community team events.
Collaborate more effectively with teammates
New features help you work more effectively with teammates. Owners and editors can lock and unlock a file. The redesigned files summary page and tabs provide more information such as in which folders the file resides and whether the file is referenced by status updates. Team discussions in forums are enhanced with new features such as adding content from a web page or IBM Connections source to a forum topic with the click of a button. Project management is facilitated with new Activity capabilities such as converting an entry into a to-do item.
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections for details.
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| Planned availability date |
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September 7, 2012: Electronic availability
October 2, 2012: Media availability
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| Description |
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IBM Connections V4.0 introduces new features across its set of integrated applications to help make collaboration within your organization easier.
Home Page: The Home Page application helps provide individuals with a consolidated view of their social data from across all of the IBM Connections applications.
Home Page updates
Enhanced user interface
- The Home Page user interface makes it easier to find information that is important to you.
- Navigation on the Home Page is simplified through the replacement of the Updates tab and the Widgets tab with new selectable viewing options views that are available from the navigation sidebar. These viewing options permit you to filter the content displayed as well as check for your latest updates and notifications.
Actionable activity stream items
- A pop-up dialogue box allows you to take action immediately on the content in your activity stream. For instance, you can comment on, follow, or "Like" an item, as well as download files, share content, and view tags from within your activity stream.
Increased awareness of upcoming events
- The Community Events widget is available from the Updates view. This widget helps you to keep track of upcoming community events that you are attending and that you are following.
Added flexibility in status updates
- Attach files to your status updates
- Preview images and download files to work on them locally
- Tag your updates with hashtags to make them easier for others to find
- Repost news stories to share information with people who are following you
- Provide feedback in status updates by using a single click to indicate "Like"
- Search across status updates to leverage intellectual capital created in these conversations
Communities: The Communities application connects individuals with a common interest, responsibility, or area of expertise to share information, exchange ideas, and collaborate on projects.
Communities updates
Increased awareness of community events and updates
- The events widget allows community owners to share information about upcoming events with the rest of the community.
- You can keep people in your community up-to-date by posting your personal status to the Status Updates page for the community.
- The Recent Updates view provides a centralized place to see what is new in a community.
Foster community growth and involvement
- A community owner can view graphs of community activity to develop a deeper understanding of the community's adoption and usage.
- You can use the Related Communities widget to monitor what is happening in other communities, and also suggest communities for colleagues to join.
- More information can be added to the community description, and it is collapsible.
- Lightweight Directory Access Protocol (LDAP) groups can now be added as members of a community.
Work on project files with community members
- Share personal file folders with communities
- Give community members access to edit files you own
- Move files uploaded to a community to trash; from trash you and others can restore or delete the files
Recommendations: Social analytics provide recommendations about people to connect with and content to view.
Recommendations updates
Recommendations become more relevant
- Status updates and microblogging content are now included in the analysis of the relationships that are used to recommend content and people in the social analytics widgets.
Files: The Files application helps provide a fast and easy way to share files with individuals and groups. The model is simple. You upload a file of any type and add readers and editors to it.
Files updates
Added flexibility in file handling
- Upload multiple files at the same time.
- Download all of the files in a view.
- Add files to a folder during upload.
- Select and perform actions on multiple files at one time.
- Delete a file version.
- Stop sharing files that were shared with you. For example, if someone shared a file with you, and then you shared the file with a community, you can stop sharing with the community.
- The owners and editors of a file can lock and unlock the file.
- A graphic "Like" option is now available on the file page and the "Recommend" file option has been changed to a "Like" file option.
- For files that you are adding or have added to a folder, you can give access to those files to anyone who has access to the folder.
- The files summary page and tabs have been redesigned to provide more information such as in which folders the file resides and whether the file is referenced by status updates.
Forums: The Forums application provides a convenient way to create an online discussion board where people can ask questions, share their experiences, and discuss topics of common interest.
Forums updates
Forum discussions become more adaptive to the needs of the team
- You can add content from any web page to a forum topic by clicking a "Discuss This" button in your browser tool bar.
- When a user is notified by email that someone has added a topic to a forum, the user can reply to this topic in an email. This action creates a response to which the user can add content and then send the email.
- The Reply email action creates a new forum topic as a response to the topic they were notified about in the email. Attachments in the email are added to the response topic.
Activities: The Activities application helps individuals create online work areas where they and their teammates can gather together the emails, Instant Message (IM) chats, documents, messages, and other information that they need to accomplish a business objective.
Activities updates
Increased flexibility
- In an activity entry, you can link to files and folders in the Files application.
- Activity owners can convert an entry into a to-do item.
- Activity owners can go to the Members view to make an activity public.
Enhanced usability
- Activity members are now displayed in a Members view within the activity instead of in a Members section in the navigation pane.
- Titles and descriptions in activity entries are automatically saved so that if you are unexpectedly disconnected from the application, you do not lose your latest changes.
Bookmarks: The Bookmarks social bookmarking application helps you save, organize, and share bookmarks as well as discover bookmarks that have been qualified by others.
Bookmarks updates
Enhanced usability
- A new user interface makes it easier for you to access and manage bookmarks
Increased integration
- When you install the Add Bookmark browser button, you also have the option to install Discuss This and Related Community browser buttons for posting web pages to an IBM Connections forum or linking together related communities.
Profiles: The Profiles application helps you locate the people you need by searching across your organization using keywords that help identify expertise, current projects, and responsibilities.
Profiles updates
- Status messages and responses, along with information about other actions performed by the profile owner are now consolidated under a new Recent Updates tab, making them easier to find.
- Information under the Recent Updates tab can be filtered by category such as status updates, blogs, and so forth.
- A redesigned business card has an improved layout and easier access.
Wikis: The wikis application provides a convenient online method for teams to author content collaboratively, edit it, and then publish it. This is designed to help businesses create content faster, and also improve its quality by utilizing input from a variety of experts.
Wiki updates
- You can view wikis by your role, such as wikis you own, are an editor of, are a reader of, and are following.
- See wikis you are following by clicking I'm Following.
Expanded editing features
- Wiki updates
- Administrators can divide toolbars into multiple toolbars.
- You can navigate between toolbars with the Tab key.
- Toolbars now include a button for adding and editing iFrames.
- The wiki editor area expands downward as you add content.
- As your editing space expands, a toolbar displays even if scrolling is required.
Section 508 of the US Rehabilitation Act
IBM Connections is capable as of October 2, 2012, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
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| Reference information |
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Refer to Software Announcement 211-495, dated October 18, 2011 .
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| Availability of national languages |
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Product description Language GA date
IBM Connections Profiles Multilingual October 2, 2012
V4.0.0 (Portuguese,
French,
Danish,
Catalan,
Kazakh,
Russian,
Hebrew,
Arabic, Thai,
Korean,
Chinese -
Simplified,
Spanish,
Norwegian
Bokmal,
Portuguese-Brazilian,
German,
Swedish,
Japanese,
Chinese -
Traditional,
Hungarian,
English,
Slovenian,
Greek,
Turkish,
Dutch, Czech,
Italian,
Finnish,
Polish)
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| Program number |
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Program VRM Program name number 5724-S68 4.0.0 IBM Connections
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
IBM Software Services for Education provides education to support many IBM offerings. For a complete list of offerings visit the website at
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
Visit
Software requirements
Refer to Hardware requirements section.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
This product is available through IBM Passport Advantage in a Passport Advantage media pack or via electronic download. Publications are not shipped with the product.
- The Licensing Information form number for IBM Connections is L-CMAS-8D9PLG.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage . It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Connections IBM IBM
Connections Connections
IBM Connections Extension from IBM IBM
Notes® or Domino® w/Ltd Entitle to Connections Connections
Connections
IBM Connections Extension from WS IBM IBM
Portal w/Ltd Entitlement to Connections Connections
Connections
IBM Connections Profiles IBM IBM
Connections Connections
Program name PID Charge unit
number description
IBM Connections 5724-S68 Per Authorized
User
IBM Connections 5724-S68 Per Authorized
User for Linux
on System z
IBM Connections 5724-S68 Per Processor
Value Unit (PVU)
IBM Connections 5724-S68 Per Processor
Value Unit for
Linux™ on System
z
IBM Connections Extension from Notes 5724-S68 PA Per
or Domino w/Ltd Entitle to Authorized User
Connections
IBM Connections Extension from Notes 5724-S68 Per Authorized
or Domino w/Ltd Entitle to User for Linux
Connections on System z
IBM Connections Extension from WS 5724-S68 PA Per
Portal w/Ltd Entitlement to Authorized User
Connections
IBM Connections Extension from WS 5724-S68 Per Authorized
Portal w/Ltd Entitlement to User for Linux
Connections on System z
IBM Connections Profiles 5724-S68 Per Authorized
User for Linux
on System z
IBM Connections Profiles 5724-S68 Per Authorized
User
Charge metrics definitions
Authorized User
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes :
- Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only . In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
Passport Advantage program licenses
IBM Connections
Part description Part
number
IBM Connections Profiles
IBM Connections Profiles Authorized User Annual SW S&S E03VFLL
Rnwl
IBM Connections Profiles Authorized User Lic + SW S&S D6159LL
12 Mo
IBM Connections Profiles Authorized User SW S&S D615ALL
Reinstate 12 Mo
IBM Connections
Part description Part
number
IBM Connections Extension from Notes or Domino w/Ltd
Entitle to Connections
ConnExt Fr Conn Lim Enti PA Per Authorized User Annual E0DA9LL
SW S&S Rnwl
ConnExt Fr Conn Lim Enti PA Per Authorized User Lic + D0N7VLL
SW S&S 12 Mo
ConnExt Fr Conn Lim Enti PA Per Authorized User SW S&S D0N7WLL
Reinstate 12 Mo
IBM Connections
Part description Part
number
IBM Connections
IBM Connections Authorized User Annual SW S&S Rnwl E03VJLL
IBM Connections Authorized User Lic + SW S&S 12 Mo D6158LL
IBM Connections Authorized User SW S&S Reinstate 12 Mo D615ILL
IBM Connections for Extranet Proc Value Unit (PVU) E03VKLL
Annual SW S&S Rnwl
IBM Connections for Extranet Proc Value Unit (PVU) Lic D615JLL
+ SW S&S 12 Mo
IBM Connections for Extranet Proc Value Unt (PVU) SW D615KLL
S&S Reinst 12 Mo
IBM Connections
Part description Part
number
IBM Connections Extension from WS Portal w/Ltd
Entitlement to Connections
ConnExt WSPot w/Ltd EntiConn PA Per Authorized User E0EICLL
Annual SW S&S Rnwl
ConnExt WSPot w/Ltd EntiConn PA Per Authorized User Lic D0T6WLL
+ SW S&S 12 Mo
ConnExt WSPot w/Ltd EntiConn PA Per Authorized User SW D0T6XLL
S&S Reinstate 12 Mo
Passport Advantage trade-up licenses
IBM Connections
Precursor product Trade-up product Trade-up
part
number
IBM Connections
IBM Connections Activities Tradeup to Cnnctns AU Lnx D0C5ELL
Sz fr Cnnctns Activities
AU Lnx Sz Lic+SW S&S12Mo
IBM Connections Profiles Tradeup to Cnnctns AU Lnx D0C5DLL
Sz fr Cnnctns Profiles AU
Lnx Sz Lic+SW S&S 12 Mo
IBM Connections Activities Tradeup to Cnnctns AU from D6157LL
Cnnctns Activities AU Lic
+ SW S&S 12 Mo
IBM Connections Profiles Tradeup to Connctns AU D615BLL
from Cnnctns Profiles AU
Lic + SW S&S 12 Mo
Passport Advantage supply
Program name/description Part
number
IBM Connections Profiles V4.0.0
IBM Connections V4.0 Multilingual Multiplatform Media AY00QML
Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Connections Profiles V4.0.0
Entitled maintenance Media packs description Part
offerings description number
IBM Connection Profiles IBM Connections V4.0 AY00QML
Authorized User for Linux Multilingual Multiplatform
on System z® Media Pack
IBM Connections Authorized IBM Connections V4.0 AY00QML
User for Linux on System z Multilingual Multiplatform
Media Pack
IBM Connections Extension IBM Connections V4.0 AY00QML
From a Notes or Domino Multilingual Multiplatform
product with Limited Media Pack
Entitlement to Connections
PA per Authorized User
IBM Connections Extension IBM Connections V4.0 AY00QML
From a Notes or Domino Multilingual Multiplatform
product with Limited Media Pack
Entitlement to Connections
PA per Authorized User for
Linux on System z
IBM Connections Extension IBM Connections V4.0 AY00QML
from WS Portal w/Ltd Multilingual Multiplatform
Entitlement to Connections Media Pack
per Authorized User
IBM Connections Extension IBM Connections V4.0 AY00QML
from WS Portal w/Ltd Multilingual Multiplatform
Entitlement to Connections Media Pack
per Authorized User for
Linux on System z
IBM Connections Processor IBM Connections V4.0 AY00QML
Value Unit for Linux on Multilingual Multiplatform
System z Media Pack
IBM Connections Profiles IBM Connections V4.0 AY00QML
per Authorized User Multilingual Multiplatform
Media Pack
IBM Connections per IBM Connections V4.0 AY00QML
Authorized User Multilingual Multiplatform
Media Pack
IBM Connections per IBM Connections V4.0 AY00QML
Processor Value Unit Multilingual Multiplatform
Media Pack
Cross-platform products
Cross-platform products for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
IBM Connections
Part description Part
number
IBM Connections Profiles
IBM Connections Profiles AU for Linux on Sys z SW S&S D0C3LLL
Reinstate 12 Mo
IBM Connections Profiles Auth Usr for Linux on Sys z E08CILL
Annl SW S&S Rnwl
IBM Connections Profiles Auth Usr for Linux on Sys z D0C3KLL
Lic+SW S&S 12 Mo
IBM Connections
Part description Part
number
IBM Connections Extension from Notes or Domino w/Ltd
Entitle to Connections
ConnExt Fr Conn Lim Enti Per Aut.U.for Linux on Sys.z E0DA8LL
Annual SW S&S Rnwl
ConnExt Fr Conn Lim Enti Per Aut.U.for Linux on Sys.z D0N7TLL
Lic + SW S&S 12 Mo
ConnExt Fr Conn Lim EntiPer Aut.U.for Linux on Sys.z SW D0N7ULL
S&S Reinstate 12 Mo
IBM Connections
Part description Part
number
IBM Connections
IBM Connections Auth Usr Linux on Sys z Annual SW S&S E08CGLL
Rnwl
IBM Connections Auth Usr Linux on Sys z Lic + SW S&S 12 D0C3GLL
Mo
IBM Connections Auth Usr Linux on Sys z SW S&S D0C3HLL
Reinstate 12 Mo
IBM Connections for Extranet PVU for Lnx Sys z Annual E08CHLL
SW S&S Rnwl
IBM Connections for Extranet PVU for Lnx Sys z Lic + SW D0C3ILL
S&S 12 Mo
IBM Connections for Extranet PVU for Lnx Sys z SW S&S D0C3JLL
Reinst 12Mo
IBM Connections
Part description Part
number
IBM Connections Extension from WS Portal w/Ltd
Entitlement to Connections
ConnExt WSPot w/Ltd EntiConn Per Aut.U.for Linux on E0EIDLL
Sys.z Annual SW S&S Rn
ConnExt WSPot w/Ltd EntiConn Per Aut.U.for Linux on D0T6YLL
Sys.z Lic + SW S&S 12
ConnExt WSPot w/Ltd EntiConn Per Aut.U.for Linux on D0T6ZLL
Sys.z SW S&S Reinstate
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
IBM Connections 5724-S68 L-CMAS-8D9PLG
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
International Passport Agreement
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage . It is not available as shrinkwrap.
Software Subscription and Support applies
Yes. Software Subscription and Support is included with licenses purchased through Passport Advantage and Passport Advantage Express . Product upgrades and technical support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
Other terms
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
Statement of good security practices
IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM . Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet® , if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, Passport Advantage, Express, Notes, Domino, System z, ValueNet and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
