IBM Intelligent Operations Center V1.5 delivers new applications and enhanced functionality in user experience, intelligent response, and optimization rules

IBM United States Software Announcement 212-250
July 3, 2012

Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number

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At a glance
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New in IBM® Intelligent Operations Center V1.5:

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Cities around the globe are faced with the common challenges of aging infrastructure, shrinking budgets, shifting populations, and increasing threats. Innovative city leaders understand that to address these challenges they not only have to work harder, but smarter. This requires analyzing information to make better decisions, anticipating problems to resolve them, and coordinating resources to operate effectively.

The IBM Intelligent Operations Center for Smarter Cities® solution is designed to process data feeds and event information from individual departments to help improve the operational efficiency of a city or other complex infrastructures. It provides an executive dashboard to depict the overall status of a city's operations. The dashboard spans individual agency-specific solution areas and enables drill-down capability into each underlying agency -- water management, public safety, and traffic management.

By taking advantage of advanced analytics, situational awareness, and collaboration tools, the IBM Intelligent Operations Center delivers the ability to gain insight into the city environment via centralized information. It enables the integration of city-wide daily operations to allow visibility into key performance indicators (KPIs), trends, analyses, business rules, and cross-agency collaboration.

New capabilities of the Intelligent Operations Center V1.5 for Smarter Cities :

The Intelligent Operations Center is now central to its associated products, which include Intelligent Water and Intelligent Transportation. Therefore, the features and functions that are present in the Intelligent Operations Center are also available in the Intelligent Water and Intelligent Transportation products.

For access to the application store, visit

The IBM Intelligent Operation Center facilitates the conversion of data to information to intelligence to knowledge. These are the requirements to continue the journey to becoming smarter.

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Key prerequisites
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IBM Intelligent Operations Center runs on Red Hat Enterprise Linux™ (RHEL) 5.5 64-bit for Intel™ and AMD platforms only.

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Planned availability date
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The Intelligent Operations Center enables a city to monitor its services and operations to facilitate insightful decision-making. This helps to provide effective event response management and coordination, from operational to critical events. The use of predictive analytics for early problem resolution and real-time optimized service delivery is a key function of Version 1.5.

For a city to evolve, it must harness and optimize its economic capacity, physical assets, culture, political will, technology, and business environment. Intelligent Operations Center V1.5 includes the following key features to facilitate this evolution:

The Intelligent Operations Center is not exclusively for city operations, but can be applied to many other large, complex environments such as:

All of these large, complex environments have many interdependent, changing, and evolving processes. The Intelligent Operations Center is designed to manage these environments and will scale as they increase in scope, making the Intelligent Operations Center the natural choice to help make cities smarter.

The Intelligent Operation Center can be configured for many different industry use cases and is central to other products in its family. These include the Intelligent Water and Intelligent Transportation which are focused on delivering solutions specific to these areas.

With the addition of the application store, the Intelligent Operation Center can now connect with many types of additional assets, enabling it to deliver appropriate solutions for a wide range of environments.

Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

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Product positioning
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The IBM Intelligent Operations Center is just one of the IBM Smarter Cities solutions designed to make cities and government operate more effectively and efficiently--essentially smarter. Intelligent Operations Center is integrated with the IBM i2 Public Safety portfolio.

IBM offers a suite of Smarter Cities and government solutions that can help cities and government agencies:

IBM can help cities optimize individual departments--including buildings, emergency management, energy, operations, public safety, transportation and water--while facilitating seamless cross-departmental integration.

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Reference information
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For information on IBM Intelligent Transportation V1.0.1, refer to Software Announcement 212-158, dated May 22, 2012.

For information on IBM Intelligent Water V1.0.0, refer to Software Announcement 211-403, dated November 15, 2011.

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Program number
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number      VRM      Program name
5725-D69    1.5.0    IBM Intelligent Operations Center 

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Education support
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The IBM Software Training team offers a portfolio of education services to help customers and IBM Business Partners successfully deploy the IBM Intelligent Operations Center offering to achieve the maximum benefit. Education is a key component to ensuring software success.

IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers cemented with expert instructors and flexible time and cost saving training options. The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information.

IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully-functional versions of the software to round out your training experience.

Several training options are available, including instructor-led classroom offerings, virtual (online) classes, and self-paced training that lets you train from your office. For course descriptions, locations, and availability dates, visit

Select "Training search - global" and search for "Intelligent Operations Center" or call 800-IBMTEACH (800-426-8322).

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Offering Information
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Product information is available via the Offering Information website

Also, visit the Passport Advantage® website

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No printed publications are shipped with this product.

A softcopy of the Quick Start Guide is shipped with this product on DVD.

The IBM Intelligent Operations Center information center provides an exhaustive set of product documentation.

The information center is available at

The link to the information center can be accessed when Intelligent Operations Center V1.5 becomes generally available on August 31, 2012.

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Technical information
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Specified operating environment

Hardware requirements

Each IBM Intelligent Operations Center server must meet minimum hardware requirements. Each server must have an x86 64-bit processor including one of the following:

Each IBM Intelligent Operations Center requires the processors, memory, and hard disk space as follows:

                     Number of
Server               processors     Memory     Hard disk

Application server        4         24 GB      150 GB
Event server              4         16 GB      150 GB
Database server           4         16 GB      150 GB
Management server         4         24 GB      150 GB
Installation server       1          4 GB      150 GB 

The hard disk requirements listed previously are permanent requirements. An additional 100 GB of storage per server is required for installation of the product. The temporary install files can be deleted once the installation completes.

These sizings are for high availability, energy efficiency, and ease of management in an extended environment with x86 servers (such as IBM BladeCenter® H with IBM blades that use Intel Xeon™ EP and EX processors), storage, and associated networking components.

Software requirements

The minimum software requirement for each server is 64-bit Red Hat Enterprise Linux 5 Update 5 on Intel or AMD platforms.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information


The products detailed in this announcement will be available in both ESD and packaged formats.

Physical media is delivered on DVDs.

                                             Part      Product
Description                                  number    identifier
IBM Intelligent Operations Center            AF0CTEN   5725-D69
 V1.5.0 Linux English Media Pack
IBM Intelligent Operations Center            AF0CUML   5725-D69
 V1.5.0 Linux Multilingual Media Pack
IBM Intelligent Operations Center            CF3J7ML   5725-D69
 V1.5.0 Linux Multilingual Quick
 Start Guide

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Intelligent Operations Center uses the security and auditability features of the host operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.

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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

Product Group:  Smarter Physical Infrastructure
     Product      Product
     identifier   identifier description
     5725-D69     IBM Intelligent Operations Center
Product Category:  Smarter Cities
Charge metric
                                Part number or
Program name                    PID number           Charge metric

IBM Intelligent Operations      5725-D69             User Value Unit

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program specific UVU table.

Calculating User Value Units

The users used for the purpose of UVU calculation is the total number of Concurrent Users who are accessing the . A Concurrent User is a person who is accessing the at any particular point in time. Regardless of whether the person is simultaneously accessing the multiple times, the person counts only as a single Concurrent User. The may be installed on any number of computers or servers, but Licensee must obtain User Value Unit entitlements sufficient to cover for the maximum number of Concurrent Users simultaneously accessing the . Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the in any manner directly or indirectly (for example: via a multiplexing , device, or application server) through any means.

Passport Advantage for IBM Intelligent Operations Center (5725-D69)

Program name and description                         number

IBM Intelligent Operations Center                    D0K08LL
    User Value Unit Lic + SW S&S 12 Mo
IBM Intelligent Operations Center                    D0K09LL
    User Value Unit SW S&S Reinstate 12 Mo
IBM Intelligent Operations Center                    E0CAPLL
    User Value Unit Annual SW S&S Rnwl

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the product are entitled to receive the corresponding media pack.

Media pack description                               number
IBM Intelligent Operations Center V1.5.0             AF0CTEN
 Linux English Media Pack
IBM Intelligent Operations Center V1.5.0             AF0CUML
 Linux Multilingual Media Pack

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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.


IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number
Product                                            License
identifier   Product name                          Instruction ID
5725-D69     IBM Intelligent Operations Center     L-AMGN-8UZRWZ

The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies


Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)


Passport Advantage applies

Yes, and through the Passport Advantage website at
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i Software Maintenance applies


Variable charges apply


Educational allowance available

Not applicable.

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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.

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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

For additional information and current prices, contact your local IBM representative.

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is available at

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

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Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

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