IBM Optim High Performance Unload for DB2 for Linux , UNIX , and Windows V4.2 provides a high speed way to unload data from DB2
IBM United States Software Announcement 210-354October 5, 2010
 ENUS210-354.PDF
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| At a glance |
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IBM® Optim™ High Performance Unload for DB2® for Linux®, UNIX® and Windows® V4.2, a solution for unloading, extracting, and repartitioning data with higher speed and less demand on system resources, supports DB2 pureScale with:
- Practically unlimited capacity
- Application transparency
- Continuous availability to help reduce the risk and cost of business growth
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.
Reference: YE001
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| Overview |
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IBM Optim High Performance Unload for DB2 for Linux, UNIX, and Windows V4.2 is a high-speed tool for unloading, extracting, and repartitioning data in DB2 for Linux, UNIX, and Windows databases. It helps database administrators (DBAs) work with very large quantities of data with less effort and with faster results. Organizations value Optim High Performance Unload for its ability to:
- Execute concurrently with production applications -- maintaining system availability, but minimizing duration of impact to production performance
- Reduce the risk of impacting online production by fitting more work (for example, unloads, backups, migrations, and repartitioning) into tight or shrinking batch windows
- Use Optim High Performance Unload in conjunction with the new IBM DB2 Merge Backup tool to maximize availability of your database
- Deliver the value of new hardware and software investments faster by speeding database migrations
- Recover from single table failures or accidental table drops by extracting a single table from a backup for restoration
- Utilize incremental copies that can now be utilized in addition to the full image copies
Optim High Performance Unload provides the ability to choose the precise data to move to a target destination by using filters and unloading subsets of data.
To achieve high-speed and low system resources, Optim High Performance Unload reads directly from the table space file, rather than using the database engine. To avoid contention with the production database or CPU resources on the production server, Optim High Performance Unload can extract data from full, offline backups, including incremental backups.
Optim High Performance Unload streamlines processes with capabilities for creating multiple output formats during a single unload process. For example, you can choose output to files, pipes, or other devices and support multiple output formats, including XML, delimited and undelimited ASCII, and DSNTIAUL -- all within a single unload process. To conserve on storage space, Optim High Performance Unload provides the capabilities needed to move data directly from one database to another, including unloading, transferring, and loading data between a source and target without requiring intermediate storage. This allows for more efficient data transfer, particularly when migrating data from one system to another.
With backup and recovery operations focusing on media failure or disaster recovery, sometimes accidental errors such as a single table drop can create a real problem. Using Optim High Performance Unload, database administrators (DBAs) can unload a single table from a database backup and enable fast recovery.
Optim High Performance Unload V4.2 now supports DB2 pureScale environments.
Now with DB2 High Performance Unload V4.2, DBAs can better focus on choosing the data that they want to move and where they want to move it, and DB2 High Performance Unload will then execute that plan with less time spent by the DBAs, less chance of configuration mistakes, less usage of system resources, and less impact on the business that needs its important data in the new location as quickly as possible.
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| Planned availability date |
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- October 8, 2010: Electronic availability
- November 5, 2010: Media availability
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| Description |
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When database administrators (DBAs) need to extract large amounts of data from their databases, they need the data very quickly. This is especially true for database migrations. The negative impact on businesses from lengthy database migrations can be very significant or can often prevent the database migration altogether. Slow migrations delay the value delivery from new hardware and software investments. Canceled migrations mean added cost and poor performance as organizations do not get the benefits of faster and more economical hardware platforms while application performance suffers, in spite of the increasingly large amounts of time spent by the DBA trying to tune the database for better performance.
New features in Optim High Performance Unload V4.2 include:
- Support for the highly scalable DB2 pureScale, the newest version in the DB2 for Linux, UNIX, and Windows family
- Ability to unload from a schema giving you more options to quickly unload data than the standard approach
DBAs using Optim High Performance Unload V4.2 can more quickly define, and then execute database migrations to newer IBM and other hardware and increase the scalability, reliability, and performance of their mission-critical database applications. Database application throughput increases and the time spent by the DBAs reacting to performance issues decreases, without any time-consuming or expensive application changes.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
Section 508 of the U.S. Rehabilitation Act
Optim High Performance Unload for DB2 for LUW is capable as of November 5, 2010 , when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A U.S. Section 508 Voluntary Product Accessibility Template (VPAT), containing details on the products accessibility compliance, can be requested on the following website
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| Program number |
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Program VRM Program name
number
5724-B90 4.2.0 IBM Optim High Performance
Unload for DB2 for Linux,
UNIX, and Windows
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No hardcopy publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
The minimum hardware resources required for IBM DB2 Merge Backup are:
- 128 MB of RAM
- 300 MB of disk space
Software requirements
Windows and UNIX:
- Microsoft® Windows XP Professional 32 bit and 64 bit
- Microsoft Windows Vista Business, Enterprise, and Ultimate Editions 32 bit and 64 bit
- Microsoft Windows Server 2003 Standard, Enterprise and Data Center 32 bit and 64 bit
- Microsoft Windows Server 2008 Standard, Enterprise and Data Center 32 bit and 64 bit
- Windows Server 2008 Standard R2, Enterprise R2 and Data Center R2 32 bit and 64 bit
- AIX® V5.2 32 bit and 64 bit
- AIX V5.3 32 bit and 64 bit
- AIX V6.1
- HP-UX 11I v2 IA64
- Solaris SPARC 8 64 bit
- Solaris SPARC 9 64 bit
- Solaris SPARC 10 64 bit
Linux x86:
- Red Hat Enterprise Linux AS/ES 5.0 x86 32 bit and x86 64 bit
- SUSE Linux Enterprise Server 10.0 x86 32 bit and x86 64 bit
- SUSE Linux Enterprise Server 11.0 x86 32 bit and x86 64 bit
Linux on System p®:
- Red Hat Enterprise Linux AS/ES 5.0 32 bit and 64 bit
- SUSE Linux Enterprise Server 9.0 32 bit and 64 bit
- SUSE Linux Enterprise Server 10.0 32 bit and 64 bit
- SUSE Linux Enterprise Server 11.0 32 bit and 64 bit
Linux on System z®:
- Red Hat Enterprise Linux AS/ES 5.0 for IBM System z
- SUSE Linux Enterprise Server 10.0 for IBM System z
- SUSE Linux Enterprise Server 11.0 for IBM System z
The following data servers support Optim High Performance Unload:
- DB2 for Linux, UNIX, and Windows V9.1
- DB2 for Linux, UNIX, and Windows V9.5
- DB2 for Linux, UNIX, and Windows V9.7
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
For detailed information about the media shipped with each product refer to:
- Optim Database Administrator for DB2 for Linux, UNIX, and Windows, Software Announcement 209-131, dated June 02, 2009
- Optim Query Tuner DB2 for Linux, UNIX, and Windows, Software Announcement 209-132, dated June 02, 2009
- Optim pureQuery Runtime for DB2 for Linux, UNIX, and Windows, Software Announcement 209-131, dated June 02, 2009
- DB2 Performance Expert DB2 for Linux, UNIX, and Windows, Software Announcement 208-420, dated December 02, 2008
- DB2 Performance Expert Extended Insight Feature, Software Announcement 208-422, dated December 02, 2008
- DB2 High Performance Unload for Multiplatforms, Software Announcement 208-441, dated December 16, 2008
Security, auditability, and control
The products in this announcement use the security and auditability features of the host hardware or software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software ValueNet®.
For more information about IBM Software ValueNet, visit
To locate IBM Business Partners for Software ValueNet in your geography for a specific Software ValueNet portfolio, contact your IBM representative.
Product information
Licensed function title Product group Product
category
IBM Optim High Performance Unload IBM Database 2™ DB2 Tools
Program name PID Charge unit
number description
IBM Optim High Performance Unload 5724-B90 Per Processor
Value Unit for
Linux on System
z
IBM Optim High Performance Unload 5724-B90 Per Processor
Value Unit (PVU)
IBM Optim High Performance Unload 5724-B90 PROCESSOR-Days
Charge metrics definitions
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes:
- Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
- Express and workgroup programs may be licensed with maximum use terms. In that case, the following applies. The maximum authorized use terms and conditions for PVU licensed IBM express and middleware programs can be found in the IBM Express and Middleware Licensing Guide.
Passport Advantage program licenses
Optim High Performance Unload for DB2 for LUW
Part description Part
number
IBM Optim High Performance Unload
Opt High Performance Unload Per Processor Value Unit E020VLL
(PVU) Annual SW S&S R
Opt High Performance Unload Per Processor Value Unit D55JYLL
(PVU) Lic + SW S&S 12
Opt High Performance Unload Per Processor Value Unit D55JZLL
(PVU) SW S&S Reinstat
Passport Advantage supply
Program name/description Part
number
Optim High Perf Unld for LUW V4.2.0
Optim High Performance Unload for LUW V4.2.0 Media Pack BB15NML
Multilingual
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Optim DB Admin for DB2 V2.2.0
Entitled maintenance Media packs description Part offerings description number IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW Authorized User (RHEL) base server),SUSE L IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW Concurrent User (RHEL) base server),SUSE L IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW Processor Value Unit (RHEL) base server),SUSE L IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW per Authorized User (RHEL) base server),SUSE L Linux on System z IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW per Concurrent User (RHEL) base server),SUSE L Linux on System z IBM Optim Database Optim DB Admin for DB2 Red BB11AML Administrator for DB2 for Hat Enterprise Linux LUW per Processor Value (RHEL) base server),SUSE L Unit Linux on System z
Optim Acceleration Edition V2.2.0
Entitled maintenance Media packs description Part offerings description number IBM Optim Acceleration Optim Acceleration Edition BB11XML Edition for Java™ for DB2 V2.2.0, Multiplatform for Linux, UNIX, Windows Media Pack per Processor Value Unit Linux on System z IBM Optim Acceleration Optim Acceleration Edition BB11XML Edition for Java for DB2 V2.2.0, Multiplatform for Linux, UNIX, and Media Pack Windows per Processor Value Unit
Optim DB Management Prof Ed V2.2.0
Entitled maintenance Media packs description Part offerings description number IBM Optim Database Optim DB Management BB11YML Management Professional Professional Edition Edition per Processor V2.2.0, Multiplatform Value Unit IBM Optim Database Optim DB Management BB11YML Management Professional Professional Edition Edition per Processor V2.2.0, Multiplatform Value Unit Linux on System z
Optim QT for DB2 for LUW V2.2.0
Entitled maintenance Media packs description Part
offerings description number
IBM Optim Query Tuner for Optim QT for DB2 for LUW BB11HML
DB2 for Linux, UNIX, and Windows Vista
Windows Per Processor Business,Windows Vista
Value Unit Linux on System Enterprise,W
z
Optim Query Tuner for DB2 Optim QT for DB2 for LUW BB11HML
for Linux, UNIX, and Windows Vista
Windows PVU Business,Windows Vista
Enterprise,W
Optim High Perf Unld for MP V4.1.0
Entitled maintenance Media packs description Part
offerings description number
Optim High Performance Optim High Perf Unld for BB0Y1ML
Unload for Multiplatform MP AIX 6,Windows Vista
Processor Value Unit Business,Solaris SPARC
Platf
IBM Optim High Performance Optim High Perf Unld for BB0Y1ML
Unload for MP Processor MP AIX 6,Windows Vista
Value Unit Linux on System Business,Solaris SPARC
z Platf
DB2 Perf Exp for LUW V3.2.0
Entitled maintenance Media packs description Part
offerings description number
DB2 Performance Expert for DB2 Perf Exp for LUW Red BB0Y0ML
Linux, UNIX, Windows Value Hat Enterprise Linux
Unit ES,Windows Vista
Business,SU
IBM DB2 Performance Expert DB2 Perf Exp for LUW Red BB0Y0ML
for Linux, UNIX, and Hat Enterprise Linux
Windows per Processor ES,Windows Vista
Value Unit Linux on System Business,SU
z
DB2 PE Ext Insight Feature V3.2.0
Entitled maintenance Media packs description Part offerings description number DB2 Performance Expert DB2 Performance Expert BB0Y2ML Extended Insight Feature Extended Insight Feature per Processor Value Unit IBM DB2 Performance Expert DB2 Performance Expert BB0Y2ML Extended Insight Feature Extended Insight Feature per Processor Value Unit Linux on System z
IBM DoS Relatship Resolution V4.2.0
Entitled maintenance Media packs description Part
offerings description number
IBM Degrees of Separation IBM Degrees of Separation BB0QDML
for Relationship for Relationship
Resolution Processor Resolution V4.2.0 ML MP
Media Pk
IBM Degrees of Separation IBM Degrees of Separation BB0QDML
for Relationship for Relationship
Resolution per Processor Resolution V4.2.0 ML MP
for Linux on System z Media Pk
IBM Relationship Resolution V4.2.0
Entitled maintenance Media packs description Part
offerings description number
IBM Entity Analytic IBM Relationship BB0QAML
Solutions Relshp Resolutn Resolution V4.2.0
DSR VU Value Unit Multilingual Multiplatform
Media Pack
IBM Relationship IBM Relationship BB0QAML
Resolution Processor Resolution V4.2.0
Multilingual Multiplatform
Media Pack
IBM Relationship IBM Relationship BB0QAML
Resolution per Processor Resolution V4.2.0
for Linux on System z Multilingual Multiplatform
Media Pack
IBM Relationship IBM Relationship BB0QAML
Resolution per VU Value Resolution V4.2.0
Unit for Linux on System z Multilingual Multiplatform
Media Pack
IBM Entity An Sol Name Mgr V4.2.0
Entitled maintenance Media packs description Part offerings description number IBM Entity Analytic IBM Entity Analytic BB0QCML Solutions Name Manager per Solutions Name Manager VU Value Unit for Linux on V4.2.0 ML MP Media Pack System z IBM Entity Analytic IBM Entity Analytic BB0QCML Solutions Named Manager VU Solutions Name Manager Value Unit V4.2.0 ML MP Media Pack
Cross-platform products
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Optim High Performance Unload for DB2 for LUW
Part description Part
number
IBM Optim High Performance Unload
Opt High Performance Unload Per Proc VU for Lin Sys z E07QWLL
Annual SW S&S Rnwl
Opt High Performance Unload Per Proc VU for Lin Sys z D0AZ1LL
Lic + SW S&S 12 Mo
Opt High Performance Unload Per Proc VU for Lin Sys z D0AZ2LL
SW S&S Reinstate 12
On/Off CoD
IBM Optim High Performance Unload
Part description Part
number
Opt High Performance Unload PROCESSOR-Days Per D615VLL
Use-Day OOCoD
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form number
Program name Program Form number
number
Optim High Performance Unload for DB2 5724-B90 L-DNAA-86FPZ8
for LUW
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the Program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all Program defects. You are responsible for the results obtained from the use of the Program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
For clarification, note that for programs acquired under any of IBM's On/Off CoD software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Usage restriction
Yes
For additional information refer to the License Information Document that is available on the IBM Software License Agreement website
International Passport Agreement
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
Other terms
System i Software Maintenance applies
No
Educational allowance available
Not applicable.
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract - Z125-6907, Amendment for iSeries® and pSeries® Temporary Capacity On Demand - Software - must be signed prior to use.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet, if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM Software ValueNet
These products are available under IBM Software ValueNet, either directly from IBM or through authorized Business Partners who invest in skills and high value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills and expertise provided by these Business Partners.
Additions to Software ValueNet will be communicated through standard product announcements. For a current list of IBM software available under Software ValueNet, visit
Questions regarding IBM Software ValueNet may be sent to AskSoftwareValueNet@us.ibm.com
Trademarks
Optim, Database 2 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, DB2, Passport Advantage, AIX, System p, System z, Express, ValueNet, iSeries, pSeries and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Windows and Microsoft are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
