IBM TS2900 Tape Autoloader supports IBM Linear Tape-Open (LTO) 9 SAS half-height tape drives

IBM United States Hardware Announcement 121-087
November 23, 2021

Table of contents
OverviewOverviewPublicationsPublications
Key requirementsKey requirementsTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Product numberProduct numberRegional availabilityRegional availability


At a glance

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IBM® TS2900 Tape Autoloader is designed to address capacity, data protection, reliability, availability, and affordability. It is a low-entry tape storage solution incorporating half-height LTO® tape technology. IBM TS2900 Tape Autoloader Model S9H offers:

  • IBM LTO 9 Tape Drive native data transfer rate of up to 300 MBps
  • Support for LTO Generation 9 media specification tape cartridge compressed capacity of up to 45 TB with 2.5 to 1 compression per cartridge
  • A 12 Gbps SAS interface attachment
  • Support for media partitioning and self-describing tape
  • Support for encryption capabilities with IBM Security™ Guardium® Key Lifecycle Manager (GKLM)
  • An entry-level and compact tape library that is designed for high capacity, high performance, and high reliability
  • One removable magazine providing nine cartridge slots, including a single I/O station
  • A bar code reader that is standard and enables operation of the TS2900 in sequential or random access mode
  • Remote management capabilities to enable remote administration of the TS2900 through a web interface
  • Optional features such as rack mount kits and additional cartridge magazines
  • Adherence to LTO Generation 9 media specifications



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Overview

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IBM TS2900 Tape Autoloader (machine type 3572) offers IBM tape reliability, density, and performance for entry-level and compact tape libraries in open system environments at a cost-effective price. TS2900 is part of the IBM tape library family of offerings.

TS2900 Tape Autoloader is a rack-mountable unit that contains a single IBM LTO 9 half-height (HH) SAS tape with a capacity of nine cartridges employing IBM-patented high-density (HD) slot technology.

TS2900 Tape Autoloader with IBM LTO 9 HH SAS tape drives are designed to support the LTO Generation 9 native data rate performance of up to 300 MBps. TS2900 supports LTO Generation 9 media specifications for LTO tape drive technology with a compressed capacity of up to 45 TB with 2.5 to 1 compression (up to 18 TB native capacity) compared to previous LTO 8 compressed capacity of up to 30 TB with 2.5 to 1 compression (up to 12 TB native capacity) per tape cartridge.

TS2900 Tape Autoloader Model S9H can also read and write to LTO 8 cartridges. LTO 8 tape drives are encryption-capable and designed to support library-managed encryption.

TS2900 comes standard with a bar code reader and a removable magazine to provide nine cartridge slots, including a single I/O station. It has remote management capabilities to enable remote administration of the TS2900 through a web interface. TS2900 can be configured to run in sequential (autoloader) or random (library) access mode. Optional features available for TS2900 include rack-mount kits and additional cartridge magazines.

TS2900 leverages IBM Spectrum® Archive for direct, intuitive, and graphical access to data stored in IBM tape drives and libraries by incorporating the IBM Linear Tape File System (LTFS) format standard. LTFS compatibility enables tape-stored data to be accessed as if it were on disk or flash storage

IBM Spectrum Archive enables users of LTO 9 tape library systems to inventory cartridges and read, write, and search data on any cartridge, allowing writing of metadata and tagging of individual files for easy and fast access to files stored on cartridges.



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Key requirements

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Appropriate levels of host software are required to attach a TS2900 tape library with IBM LTO 9 to a wide range of environments, including select IBM Power® Systems, IBM Z®, and other servers running Linux® and Microsoft™ Windows™ operating system environments with SAS interface support. See the Technical information section for details.



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Planned availability date

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December 3, 2021

Availability within a country is subject to local legal requirements.



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Description

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IBM TS2900 Tape Autoloader (machine type 3572) is an entry-level, compact 1U tape autoloader that is designed to offer IBM tape reliability, density, and performance for entry-level and compact tape libraries at a cost-effective price.

With a capacity of nine cartridges and employing patented IBM HD slot technology, the TS2900 Tape Autoloader is a rack-mountable unit that contains either a single IBM LTO 9 HH SAS Tape Drive (Model S9H), an IBM LTO 8 HH SAS Tape Drive (Model S8H), or an IBM LTO 7 HH SAS Tape Drive (Model S7H) in a 1U form factor height.

TS2900 is suitable for use in network-attached storage implementations, such as backups and mass storage archives where multiterabyte capacities are required. Storage and tape management is provided by software such as IBM Spectrum Protect, IBM Spectrum Archive, and other compatible software offerings.

TS2900 leverages IBM Spectrum Archive for direct, intuitive, and graphical access to data stored in IBM tape drives and libraries by incorporating the IBM LTFS format standard. LTFS compatibility allows tape-stored data to be accessed as if it were on disk or flash storage.

IBM Spectrum Archive allows users of LTO 9 tape library systems to inventory cartridges and read, write, and search data on any cartridge, enabling writing of metadata and tagging of individual files for easy and fast access to files stored on cartridges.

TS2900 Tape Autoloader includes:

  • LTO 9, 8, and 7 tape drive encryption support, including appplication-managed encryption, system-managed encryption, and library-managed encryption. Transparent LTO encryption is enabled through a license key Encryption Key Manager for LTO 9, 8, and 7 SAS drives.
  • A single I/O station to help support continuous library operations while importing and exporting media, with little or no disruption to library operation.
  • Remote management capabilities to enable remote administration of the tape library through a web interface.
  • One removable magazine that houses nine data cartridges to enable quick population of the tape library, as well as ease of storage for media. Additional magazines may be ordered as an option (feature number 8111).
  • A standard bar code reader that enables operation of the TS2900 in sequential (autoloader) or random (library) access mode with labeled media. Labeled Ultrium® 9 media can be ordered at the time of purchase through feature code 8905 Ultrium 9 Data Cartridge (5-pack), or through the 3589 LTO Ultrium media machine type. You can also order through IBM Media at 888-IBM-MEDIA (426-6334). Data cartridges are sold separately and subject to availability.
  • Optional rack mount kits and additional cartridge magazines.
  • Performance for maximum tape drive throughput and LTO Generation 9 media native data rate performance of up to 300 MBps for IBM LTO 9 tape drives.
  • Mixed media support, including IBM LTO 9, 8, and 7 WORM media. LTO 9 tape drives can read and write LTO 8 data cartridges at original LTO 8 capacities.
  • A 12 Gbps SAS attachment for connection to select IBM Power, IBM System p, and other Microsoft Windows and Linux servers, including HP and Sun Sparc servers.

LTO Generation 9 media specification compressed of up to 45 TB WORM tape cartridges are designed for applications such as archiving, data retention, and those applications requiring an audit trail, preventing the alteration or deletion of user data. IBM LTO WORM tape cartridges can be ordered through the media distributors using Part Number informations with the following features:

  • Color coding and prelabeling with the ability to specify a starting volume serial number.
  • Packaging in individual jewel cases or in bulk.
  • Cartridge memory built into every cartridge to enhance functionality and media reliability by storing access history and media performance information for use by the tape drive every time the cartridge is accessed.
  • Half-inch barium-ferrite tape with up to 45 TB WORM compressed capacity in a single cartridge.



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Product number

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The following are newly announced features and model on the specified model of the IBM System Storage 3572 machine type:

Description Machine type Model Feature
IBM 3572 TS2900 Tape Autoloader Model S9H 3572 S9H  
TAA Compliance 3572 S9H 0983
Storage Bid Machine Select 3572 S9H 0997
4m Mini-SAS HD/ Mini-SAS 1x Cable 3572 S9H 5507
LTO Lib Managed Encryption 3572 S9H 5901
3572 Rack Mount Kit 3572 S9H 7006
3572 Deskside Covers 3572 S9H 7010
OEM - No IBM Logo 3572 S9H 7703
Ultrium Cleaning Cartridge 3572 S9H 8002
3572 Additional Magazine 3572 S9H 8111
Ultrium 8 Data Cartridge (5-Pack) 3572 S9H 8806
Ultrium 9 Data Cartridges (5-pack) 3572 S9H 8905
ATTACHED TO SUN SOLARIS 3572 S9H 9211
ATTACHED TO WINDOWS SYSTEM 3572 S9H 9212
ATTACHED TO OTHER NON-IBM SYS 3572 S9H 9213
ATTACHED TO LINUX SYSTEM 3572 S9H 9215
ATTACHED TO ZSERIES LINUX 3572 S9H 9216
ATTACHED TO i5/OS or OS/400® SYSTEM 3572 S9H 9400
ATTACHED TO AIX® SYSTEM 3572 S9H 9600
2.8 m Power Cord 125V US/Canada 3572 S9H 9800
2.8 m Power Cord 250V Fran/Germ 3572 S9H 9820
2.8 m Power Cord 250V Denmark 3572 S9H 9821
2.8 m Power Cord 250V UK/China 3572 S9H 9825
2.8 m Power Cord 250V Israel 3572 S9H 9827
2.8 m Power Cord 250V Switzerland 3572 S9H 9828
2.8 m Power Cord 250V South Africa 3572 S9H 9829
2.8 m Power Cord 250V Italy 3572 S9H 9830
2.8 m Power Cord 250V Australia 3572 S9H 9831
2.8 m Power Cord 250V US/Canada 3572 S9H 9833
2.8 m Power Cord 250V Uruguay 3572 S9H 9834
2.8m Power Cord 125V Taiwan 3572 S9H 9835
2.8 m Power Cord 250V China 3572 S9H 9840
2.8 m Power Cord 250V Taiwan 3572 S9H 9841
2.8 m Power Cord 125V Japan 3572 S9H 9842
2.8 m Power Cord 250V Korea 3572 S9H 9844
2.8 m Power Cord 250V India 3572 S9H 9845
2.8 m Power Cord 250V Brazil 3572 S9H 9847
OEM 1 FC ORDER INDICATOR 3572 S9H ACW1
OEM 1 Order Indicator 3572 S9H ACY1
No Rules Order Indicator 3572 S9H ADNR
Shipping and Handling NC 3572 S9H AG00
Shipping and Handling - Charge 3572 S9H AGGF
3m Mini-SAS HD/Mini-SAS HD 1X Cable 3572 S9H AGKB
1.5 m Mini-SAS HD/Mini-SAS HD 1X Cable 3572 S9H AGKD
VersaStack Solution Indicator 3572 S9H AHZC



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Business Partner information

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If you are an IBM Business Partner acquiring IBM products or services directly from IBM, you may link directly to Business Partner information for this announcement.

BP Attachment for Announcement Letter 121-087


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Publications

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The following publications are shipped with the products:

Title Order number
IBM TS2900 Tape Autoloader GC27-2212-06
IBM TS2900 Tape Autoloader Installation Quick Reference Guide GA76-0423-01
IBM Systems Safety Notices G229-9054-15
Multi-language Statement of Limited Warranty TS02-0114-00

IBM Documentation provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. See IBM Documentation.

To access the IBM Publications Center Portal, go to the IBM Publications Center website. The IBM Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Lab Services are designed to help clients solve business challenges, gain new skills, and apply best practices.

Lab Services offers a wide range of infrastructure services for IBM Power servers, IBM Storage systems, IBM Z, and IBM LinuxONE. Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business acceleration partner to help cocreate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach, that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support and gain actionable insights into critical business applications and IT systems. Speed developer innovation with end-to-end support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

The TSS offers extensive IT maintenance and support services that cover more than one niche of a client’s environment. TSS covers products from IBM and other OEMs, including servers, storage, network, appliances, and software to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM TechU

Improve your knowledge in hybrid cloud and AI solutions. IBM TechU provides the most recent content so that you can learn, engage, and increase your skills with IBM Technology specialists.

A one-year, renewable membership TechU digital membership provides access to IBM Systems online education to help address your technical enablement needs for existing and new projects.

Submit questions or comments to techuid@us.ibm.com.

For additional details, see the IBM TechU website.

IBM Expert Labs

IBM Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind (FOAK) implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security Expert Labs

With extensive consultative expertise on IBM Security software solutions, IBM Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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IBM support

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For installation and technical support information, see the IBM Support Portal.



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Additional support

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IBM Garage™

IBM Garage is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with IBM Garage you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. IBM Garage has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. To learn more, see the IBM Garage for Systems website.



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Technical information

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Specified operating environment

Physical specifications
  • Width: 445 mm (17.6 in.)
    • 445 mm (17.52 in.) (chassis)
    • 483 mm (19.02 in.) (bezel)
  • Depth: 847 mm (33.3 in.)
  • Height: 43.6 mm (1.7 in.)
  • Weight: 13 kg (28.66 lb)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment
  • Temperature: 10°C to 38°C (50°F to 100°F)
  • Relative humidity: 20% - 80%
  • Wet bulb (caloric value): 26°C (78.8°F) maximum
  • Electrical power: (100 V AC) 1.3 A (240 V AC) 0.7 A
  • Noise level: 6.6 dBa (idle), 6.8 dBa (maximum)
Hardware requirements

TS2900 Tape Autoloader contains a single IBM LTO HH SAS Tape Drive in a 1U form factor height.

TS2900 will attach to select IBM Power Systems, IBM System p, and other Microsoft Windows and Linux operating systems.

A current list of supported open system configurations is available at the IBM System Storage Interoperation Center (SSIC) website.

Cables

A SAS cable is required to attach a TS2900 Tape Autoloader with an LTO SAS Tape Drive to a host SAS adapter. At least one SAS cable must be specified on the initial plant order.

The LTO 9 single-port SAS tape drive comes with two Mini-SAS (SFF-8644) connectors.

The following cable options are available for SAS attachment:

  • Feature AGKB - 3 m Mini-SAS HD/Mini-SAS HD 1x Cable
  • Feature AGKD - 1.5 m Mini-SAS HD/Mini-SAS HD 1x Cable
  • Feature 5507 - 4 m Mini-SAS HD/Mini-SAS 1X Cable

See the Specify or Special Features section of the Sales Manual for a detailed description of the above features.

Software requirements

For a current list of host software versions and release levels that support the TS2900, go to the IBM SSIC website.

IBM Spectrum Protect and other compatible software offerings can provide storage and tape management software for the TS2900. Supporting software and applications must be obtained separately from IBM, IBM Business Partners, or independent software vendors (ISVs). A list of compatible software is available from your IBM representative or at the IBM Tape Storage website.

Select Compatibility Information, then Independent Software Vendor (ISV) matrix for LTO for the product.

IBM continues to work together with the ISVs to support the TS2900. Individual application vendors should be contacted for specific information and availability dates.

Note: All new IBM tape device drivers will be posted to the web through the Fix Central download portal. IBM maintains the latest levels of Storage tape drive and library device drivers and documentation on the Internet.

There are a few pull down menus to navigate to the correct download as follows:

  1. In the first pull down menu labeled Product Group select System Storage.
  2. In the next pull down menu that appears which is labeled Product Family select Tape Systems .
  3. With the next pull down menu, Product Type, select Tape drivers and software.
  4. This will bring up the Product menu, which provides selections for Platform drivers, Tools, or Software.
  5. Under Platform drivers , in order to download your driver, select the correct operating system.
  6. Two more pull down menus will appear with information. Click Continue.
  7. The next screen can be used to narrow the search, however just click Continue to view what is available.

See the IBM Tape Device Drivers Installation and User's Guide website.

LTO Ultrium 9 encryption

Encryption for the TS2900 Tape Autoloader with an LTO Ultrium 9 HH SAS Tape Drive and Ultrium 8 HH SAS Tape Drive is provided in AIX, Linux, and Microsoft Windows operating system environments.

The installation of an Ultrium 9 and 8 tape drive with encryption may require code updates for System p and supported open systems device drivers or storage management software. An update of the open systems device drivers can be obtained from the Fix Central download portal.

There are a few pull down menus to navigate to the correct download as follows:

  1. In the first pull down menu labeled Product Group select System Storage.
  2. In the next pull down menu that appears which is labeled Product Family select Tape Systems.
  3. With the next pull down menu, Product Type, select Tape drivers and software.
  4. This will bring up the Product menu, which provides selections for Platform drivers, Tools, or Software.
  5. Under Platform drivers, in order to download your driver, select the correct operating system.
  6. Two more pull down menus will appear with information. Click Continue.
  7. The next screen can be used to narrow the search, however just click Continue to view what is available.

See the IBM Tape Device Drivers Installation and User's Guide website.

For details on supported software versions and release levels for LTO 9 tape drives, as well as hardware support information, go to the IBM Storage Tape website.

Three modes of encryption management are supported:

  • System managed (available for AIX, Linux, Windows)
  • Library managed (available for OS/400, i5/OS, AIX, Linux, and Windows)
  • Application managed (IBM Spectrum Protect)
Limitations

IBM LTO Ultrium 9 tape cartridges can be used with the IBM LTO 9 tape drives.

IBM LTO 9 tape drives have encryption capability.

For LTO 9, IBM SKLM version 1 or 2 is required for enabling system-managed and library-managed encryption.

Planning information

Client responsibilities

Physical planning and installation is a client responsibility. Detailed planning information is in the IBM TS2900 Tape Autoloader Setup, Operator, and Guide (GC27-2212-06). The TS2900 is designated as a customer setup unit (CSU).

It is the client's responsibility to install and service the unit. Clients are responsible for obtaining the appropriate adapters and cables for system attachment. Clients are also responsible for ordering media. For optimum performance the customer must obtain the latest level of firmware prior to installing the unit and must update the unit as new firmware release become available. Clients can download the latest level of drive and library firmware from the Fix Central website.

IBM offers IBM Installation and Maintenance support at an additional cost if the client does not wish to install or maintain the TS2900 Tape Autoloader. The client is responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS ), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. Clients may request IBM to install Machine Code changes; however, there is a charge for that service.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

SAS cables for LTO 9 SAS HH tape drives are required to attach the TS2900 to the server. At least one cable should be specified on the initial plant order. Clients are responsible for selecting and ordering the correct cables to match the IBM LTO 9 Tape Drive interface and the server interface.

See the Cables section at the end of Hardware requirements section for a list of available cables. See the Specify or Special Features section of the TS2900 Tape Autoloader Sales Manual for a detailed description of the cables available.

Packaging
Product Shipment group Number of boxes
3572-S9H TS2900 Tape Autoloader Model S9H with IBM LTO 9 Half-height SAS Tape Drive 1
  Power Cord (must be selected)  
  SAS wrap tool  
  Rack Mount Kit with Device to PDU line cord (one must be selected)  
  IBM TS2900 Tape Autoloader Installation Quick Reference Guide  
  IBM Storage Translated Safety Notices  
  Multi-language Statement of Limited Warranty  
  Statement of Limited Warranty Pointer Sheet  
  Quality Hotline Card  
  China RoHS Statement  
  Device Driver README sheet  

Security, auditability, and control

This product uses the security and auditability features of host hardware, host software, and application software to which is attached.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions

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IBM Global Financing

Yes

Products - terms and conditions

Warranty period
Warranty and additional coverage options Coverage summary1
Warranty Period:

Service Level:
1 year

CRU including Parts Only, 9x5 Next Business Day
Service upgrade options  
Warranty Service Upgrade IBM On-Site Repair, 9x5 Same Day2 and 24x7 Same Day options
Maintenance Services (Post-Warranty) IBM On-Site Repair, Next Business Day and Same Day options
IBM Hardware Maintenance Services - committed maintenance3 Yes
1 See complete coverage details below
2 Only offered in US and EMEA
3 Not offered in the US

One year

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Standard Warranty Service level is:

  • 9 hours per day, Monday through Friday, excluding holidays, next business day response

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • TS2900 Tape Autoloader Model S9H
  • Power cords
  • SAS cables

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service

International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

The following types of information can be found on the International Warranty Service website

  • Machine warranty entitlement and eligibility
  • Directory of contacts by country with technical support contact information
  • Announcement Letters
Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, 4 hour on-site response objective. Response times are objectives and are not guaranteed.
  • On-Site Repair, 7 days a week, 24 hrs/day.
  • On-Site Repair, 7 days a week, 24 hrs/day, 2 hour response objective. Response times are objectives and are not guaranteed.
Maintenance service options
CRU and On-site Service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 9 hours per day, Monday through Friday, excluding holidays, same business day response
  • 24 hours per day, 7 days a week, 4 hour average response, same day
  • 24 hours per day, 7 days a week, 2 hour average response, same day

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.


Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, next business day.
  • On-Site Repair, Monday through Friday (excluding holidays), 8 AM to 5 PM, 4 hour response objective. Response times are objectives and are not guaranteed.
  • On-Site Repair, 7 days a week, 24 hrs/day.
  • On-Site Repair, 7 days a week, 24 hrs/day, 2 hour response objective. Response times are objectives and are not guaranteed.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

The following parts and features have been designated as Tier 1 CRUs:

  • TS2900 Tape Autoloader Model S9H
  • Power cords
  • SAS cables

Usage plan machine

No

IBM hourly service rate classification

One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Client setup. Clients are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Internal Code and Licensed Machine Code

This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance

A reduced charge is available to qualified education clients. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.



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Prices

Top rule

For additional information and current prices, contact your local IBM representative or IBM Business Partner.

The following are newly announced features and model on the specified model of the IBM System Storage 3572 machine type:

Description Model number Feature numbers Initial / MES / Both / Support CSU RP MES
IBM 3572 TS2900 Model S9H S9H   Initial Yes No
TAA Compliance S9H 0983 Initial No No
Storage Bid Machine Select S9H 0997 Initial No No
4m Mini-SAS HD/ Mini-SAS 1x Cable S9H 5507 Both Yes No
LTO Lib Managed Encryption S9H 5901 Both Yes No
3572 Rack Mount Kit S9H 7006 Both Yes No
3572 Deskside Covers S9H 7010 Both Yes No
OEM - No IBM Logo S9H 7703 Initial No No
Ultrium Cleaning Cartridge S9H 8002 Initial No No
3572 Additional Magazine S9H 8111 Both Yes No
Ultrium 8 Data Cartridge (5-Pack) S9H 8806 Initial No No
Ultrium 9 Data Cartridges (5-pack) S9H 8905 Initial No No
ATTACHED TO SUN SOLARIS S9H 9211 Initial No No
ATTACHED TO WINDOWS SYSTEM S9H 9212 Initial No No
ATTACHED TO OTHER NON-IBM SYS S9H 9213 Initial No No
ATTACHED TO LINUX SYSTEM S9H 9215 Initial No No
ATTACHED TO ZSERIES LINUX S9H 9216 Initial No No
ATTACHED TO i5/OS or OS/400 SYSTEM S9H 9400 Initial No No
ATTACHED TO AIX SYSTEM S9H 9600 Initial No No
2.8 m Power Cord 125V US/Canada S9H 9800 Both Yes No
2.8 m Power Cord 250V Fran/Germ S9H 9820 Both Yes No
2.8 m Power Cord 250V Denmark S9H 9821 Both Yes No
2.8 m Power Cord 250V UK/China S9H 9825 Both Yes No
2.8 m Power Cord 250V Israel S9H 9827 Both Yes No
2.8 m Power Cord 250V Switzerland S9H 9828 Both Yes No
2.8 m Power Cord 250V South Africa S9H 9829 Both Yes No
2.8 m Power Cord 250V Italy S9H 9830 Both Yes No
2.8 m Power Cord 250V Australia S9H 9831 Both Yes No
2.8 m Power Cord 250V US/Canada S9H 9833 Both Yes No
2.8 m Power Cord 250V Uruguay S9H 9834 Both Yes No
2.8m Power Cord 125V Taiwan S9H 9835 Both Yes No
2.8 m Power Cord 250V China S9H 9840 Both Yes No
2.8 m Power Cord 250V Taiwan S9H 9841 Both Yes No
2.8 m Power Cord 125V Japan S9H 9842 Both Yes No
2.8 m Power Cord 250V Korea S9H 9844 Both Yes No
2.8 m Power Cord 250V India S9H 9845 Both Yes No
2.8 m Power Cord 250V Brazil S9H 9847 Both Yes No
OEM 1 FC ORDER INDICATOR S9H ACW1 MES Yes No
OEM 1 Order Indicator S9H ACY1 Initial Yes No
No Rules Order Indicator S9H ADNR MES Yes No
Shipping and Handling NC S9H AG00 Initial No No
Shipping and Handling - Charge S9H AGGF Initial No No
3m Mini-SAS HD/Mini-SAS HD 1X Cable S9H AGKB Both Yes No
1.5 m Mini-SAS HD/Mini-SAS HD 1X Cable S9H AGKD Both Yes No
VersaStack Solution Indicator S9H AHZC Initial No No

CSU = Customer setup

RP MES = Returnable parts MES

Alternative service

Machine type-model IW8 IBM On-site exchange (IOE, 9 x 5) IWR IBM On-site Exchange (IOE, 24 x 7)
3572-S9H    

Alternative service

ICA warranty upgrade

Machine type-model IOE IBM same day on-site exchange (IOR, 24 x 7)
3572-S9H  

ICA maintenance

Machine type-model IOR IBM same day on-site exchange (IOE, 24 x 7) IE8 IBM next day on-site exchange (IE8, NBD 9 x 5)
3572-S9H    

Annual minimum maintenance charges

Machine type-model IBM on-site exchange (IOE 9 x 5) IBM on-site exchange (IOE 24 x 7)
3572-S9H

ServiceElect (ESA) charges

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Regional availability

Top rule

American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, United States, and US Virgin Islands

Trademarks

IBM Security and IBM Garage are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Guardium, IBM Spectrum, Power, IBM Z, IBM Research, IBM Watson, IBM Cloud Pak, QRadar, Resilient, i2, MaaS360, AIX and OS/400 are registered trademarks of IBM Corporation in the United States, other countries, or both.

LTO and Ultrium are registered trademarks of HP IBM Corp. and Quantum in the U.S. and other countries.

The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a world­wide basis.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States