IBM FlashSystem 840 with three-year warranty can help accelerate your business with dynamic capacity and protectionIBM United States Hardware Announcement 113-183
December 17, 2013
|Table of contents|
(Corrected on January 9, 2014)The Warranty period under the Terms and conditions section has been updated.
(Corrected on December 17, 2013)The PDF attachment for prices has been updated.
|At a glance|
IBM FlashSystem 840 is designed to provide scalable performance for the most demanding enterprise class applications.
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
Back to top
Today's global organizations depend upon the ability to unlock business insights from massive volumes of data, and they need to be able to do it faster than the competition. By eliminating storage bottlenecks, flash technology has redefined the performance, efficiency, and reliability of data-intensive applications. IBM flash storage offerings are designed to provide extreme IOPS performance in a power-efficient footprint.
IBM FlashSystem 840 is designed to provide scalable performance for the most demanding enterprise class applications, including virtualized or bare-metal OLTP and OLAP databases, virtual desktop infrastructures, technical computing applications, and cloud environments. The IBM system can help accelerate response times with MicroLatency to enable faster decision making. FlashSystem 840 can either augment or replace traditional hard drive storage systems to empower applications to work faster and scale further.
The following FlashSystem 840 features can help improve flexibility, scalability, and investment protection:
Back to top
IBM FlashSystem 840 supports Fibre Channel, FCoE, and InfiniBand attachment to the following servers:
Refer to the IBM System Storage® Interoperation Center (SSIC) for additional details
Back to top
|Planned availability date|
January 24, 2014
Back to top
Designed for businesses that demand mixed workload applications and require ultimate in built-in, always-on high availability, FlashSystem 840 comes equipped with the latest interface technologies, a compact form factor, and terabytes of flash, all in a modular design to handle business growth.
Easy to deploy and manage, FlashSystem 840 can help deliver savings across the entire organization, from improved productivity of IT staff to energy efficiency within the data center. FlashSystem 840 is designed to be easily upgraded in the field, so IT personnel can expand capacity to support changing needs with minimal disruption to operations. By offloading heavy workloads to this flash storage system, organizations can extend the life of their existing storage assets and consolidate their legacy storage systems for all-flash macro efficiency. FlashSystem 840 can scale up to 48 TB in capacity in just 2U. When compared to traditional high-performance storage solutions, FlashSystem 840 provides power, cooling, and space savings within a small footprint.
FlashSystem 840 is designed to deliver the extreme reliability required by today's enterprise business critical applications. The system uses enterprise-class flash technology. Together, IBM Variable Stripe RAID and system-wide RAID-5 make up IBM two-dimensional Flash RAID. Variable Stripe RAID technology helps reduce downtime and maintain performance and capacity in the event of partial or full flash chip failures. System-wide RAID-5, with easily accessed hot swappable flash modules, helps prevent data loss and promote availability. Additionally, all active components are redundant and hot swappable with tool-less access from the front or back, enhancing two-dimensional RAID protection. Hot-swappable flash modules and fully redundant components can help boost data availability and IT productivity by enabling IT staff to spend more time working on strategic initiatives rather than resolving system failures. FlashSystem 840 supports AES-XTS 256 encryption for advanced data security for data at rest, as well as multiple RAID layers for superior protection.
FlashSystem 840 is designed with MicroLatency to help speed up application response times, so organizations can use real-time data to make faster strategic decisions. The low-latency design improves CPU efficiency. In addition, by reducing wait times and enabling more transactions to occur, FlashSystem 840 helps improve the user experience, enhance productivity, and scale concurrent users.
To help deliver performance with deep functionality, FlashSystem 840 integrates with SAN Volume Controller for centralized storage management, as well as IBM System Storage Easy Tier® technology for intelligent data placement. The flash system also features an intuitive GUI and tool-less hardware design, reducing installation and management time. FlashSystem 840 enables organizations to process vast amounts of data with high IOPS and bandwidth, helping to speed time to market for products and services.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Back to top
IBM FlashSystem 840 (9840-AE1) is designed to deliver high performance, efficiency, and reliability for shared enterprise storage environments, helping clients around the world address performance issues with their most critical applications and infrastructure. FlashSystem 840 may be used as data storage for important applications that need high performance and low latency. Such applications include databases supporting line of business applications, as well as virtualization platforms such as virtual servers and VDI.
FlashSystem 840 forms part of the IBM Flash portfolio, which also includes other shared flash storage systems, solid state devices provided in disk storage systems, and server-based flash devices.
FlashSystem 840 can either complement or replace traditional hard drive arrays in most applications. As standard shared primary data storage devices, FlashSystem 840 delivers performance beyond that of most traditional arrays, even those that incorporate SSDs or other flash technology. FlashSystem 840 can also be used as the top tier of storage alongside traditional arrays in tiered storage architectures, such as the IBM Easy Tier functionality available in IBM System Storage SAN Volume Controller and Storwize® V7000 storage virtualization platforms.
FlashSystem 840 storage system can help deliver significant benefits to server-based infrastructures which depend on large quantities of locally attached flash devices, such PCIe flash cards or SAS/SATA SSDs. While locally attached flash devices typically work well for accelerating applications located on single servers, such devices can be more difficult to share across multiple servers, scale to large capacities, and centrally manage than FlashSystem 840. Additionally, FlashSystem 840 has sophisticated reliability features, such as IBM Variable Stripe RAID, that are not present on locally attached flash devices. Based on eMLC flash, FlashSystem 840 storage system is the appropriate choice for those with the following characteristics.
IBM recommends implementing a data replication strategy in high availability environments to maximize data availability beyond the protection available within individual FlashSystem 840.
Back to top
The following are newly announced features on the specific models of the IBM System Storage 9843 machine type:
Description MT Model Feature IBM FlashSystem 840 9843 AE1 1 m Fiber Cable (LC-LC) 9843 AE1 3700 5 m Fiber Cable (LC-LC) 9843 AE1 3701 3 m IBM QSFP Opt QDR IB 9843 AE1 5989 10 m IBM QSFP Opt QDR IB 9843 AE1 5990 Line cord - 2.8m (China) 9843 AE1 6210 Line cord - 2.8m (Aus/NZ) 9843 AE1 6211 Line cord - 2.8m (Europe) 9843 AE1 6212 Line cord - 2.8m (Denmark) 9843 AE1 6213 Line cord - 2.8m (S. Africa) 9843 AE1 6214 Line cord - 2.8m (UK) 9843 AE1 6215 Line cord - 2.8m (Swiss) 9843 AE1 6216 Line cord - 2.8m (Ita/Chile) 9843 AE1 6217 Line cord - 2.8m (Israel) 9843 AE1 6218 Line cord - 2.8m (S Korea) 9843 AE1 6219 Line cord - 2.8m (Argentina) 9843 AE1 6222 Line cord - 2.8m (India) 9843 AE1 6269 Line cord - 2.8m 120V (US) 9843 AE1 6313 Line cord - 2.8m (Japan) 9843 AE1 6314 Line cord - 2.8m (Taiwan) 9843 AE1 6386 Line cord - 2.8m (Brazil) 9843 AE1 6532 1 m IBM QSFP Cop IB 9843 AE1 A0RD 3 m IBM QSFP Cop IB 9843 AE1 A0RE 1 m Mlnx QSFP Cop FDR14 IB 9843 AE1 A2YG 3 m Mlnx QSFP Cop FDR14 IB 9843 AE1 A2YH 3 m Mlnx QSFP Opt FDR14 IB 9843 AE1 A2YL 10 m Mlnx QSFP Opt FDR14 IB 9843 AE1 A2YN 2TB raw eMLC Flash Module 9843 AE1 AF10 4TB raw eMLC Flash Module 9843 AE1 AF11 Encryption Enablement Pack 9843 AE1 AF14 FC/FCoE Host Interface Card 9843 AE1 AF15 QDR IB 4 Port Host Interface Card 9843 AE1 AF16 8Gb FC 8 Port Host Optics 9843 AE1 AF18 16Gb FC 4 Port Host Optics 9843 AE1 AF19 10Gb FCoE 8 Port Host Optics 9843 AE1 AF1A
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
Back to top
The following publications are shipped with the product.
Additional copies of individual publications are available at
Order Availability Title number date IBM FlashSystem 840 Installation Guide GI13-2871 January 24, 2014 IBM FlashSystem 840 Installation Poster SC27-6296 January 24, 2014 IBM FlashSystem 840 Troubleshooting, SC27-6297 January 24, 2014 Recovery, and Maintenance Guide
Use the following options to order or download additional copies:
The IBM publications center
Hardcopies of selected IBM FlashSystem 840 publications are available for a fee from the IBM Publications Center, as well as free softcopy publications. The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card or customer number. A large number of publications are available online in various file formats, and they can all be downloaded free of charge.
Back to top
Global Technology Services®
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit
For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
Back to top
Specified operating environment
To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.
This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.
Visit IBM System Storage Interoperation Center (SSIC) for latest hardware requirements and compatibility information.
Visit IBM System Storage Interoperation Center (SSIC) for latest software requirements and compatibility information.
IBM FlashSystem 840 storage system occupy two rack units (2U) and can be supplied by either power distribution unit (PDU) or line cord power. FlashSystem 840 products use one RJ45 Ethernet connection for management and up to sixteen host interface connections, which are either SFP+ FC or QSFP InfiniBand connections, depending on selected features.
You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.
With the use of FC and InfiniBand host interfaces, either fiber optic or InfiniBand cables are required to attach the IBM FlashSystem products to the server. Customers are responsible for selecting and ordering the correct cables to match the IBM FlashSystem 840 interface and the server interface. Refer to the feature descriptions section of the FlashSystem 840 Sales Manual for detailed information about the cables available.
Hardware installation time for FlashSystem 840 is estimated at less than one hour.
Security, auditability, and control
This product uses a system log to record all changes.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
Back to top
|Terms and conditions|
Contact your IBM representative.
IBM Global Financing
Products - terms and conditions
An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.
Technical Advisor support will be provided during the warranty period. This support enhances end-to-end support for the client's complex IT solutions. The Technical Advisor uses an integrated approach for proactive, coordinated cross-team support to allow customers to maximize IT availability. Technical Advisor support for FlashSystem will be delivered remotely and will include a documented support plan, coordinated problem and crisis management, reporting on the client's hardware inventories and microcode levels, and consultation regarding FlashSystem microcode updates. The Technical Advisor will conduct a Welcome Call with the client and provide a statement of work for this support.
Extended warranty service
This product is provided with 1 year of standard warranty and additional 2 years of extended warranty services to make these offerings. Customers should consult with their financial personnel on the appropriate financial treatment for this offering.
If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.
IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as Tier 2 (optional) CRU.
Tier 2 (optional) CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service level is:
Non-IBM parts service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
Note: Flash memory cells have an intrinsic, finite number of program/erase cycles that each cell can incur. As a result, Flash modules have a maximum amount of program/erase cycles to which it can be subjected. IBM's warranty for Flash modules is limited to devices that have not reached the maximum number of program/erase cycles, as documented in the Official Published Specifications for the product. Any flash module that reaches this limit may fail to operate according to its specifications.
Maintenance service options
If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service levels are:
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Warranty service upgrades
Usage plan machine
IBM hourly service rate classification
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
General terms and conditions
Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.
Graduated program license charges apply
Licensed machine code
IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting
Machine using LMC Type Model 9843-AE1
Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.
If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.
Machine Code License Acceptance Requirement
Acceptance-By-Use Machine: Yes, acceptance of the Machine Code License terms is conveyed through the user's initial use of the Machine.
A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
The educational allowance is 15% for the products in this announcement.
Back to top
The following are newly announced features on the specific model of the IBM System Storage 9843 machine type:
Initial/ MES/ Model Feature Both/ RP Description number numbers Support CSU MES IBM FlashSystem 840 AE1 Yes No 1 m Fiber Cable (LC-LC) AE1 3700 Both Yes No 5 m Fiber Cable (LC-LC) AE1 3701 Both Yes No 3 m IBM QSFP Opt QDR IB AE1 5989 Both Yes No 10 m IBM QSFP Opt QDR IB AE1 5990 Both Yes No Line cord - 2.8m (China) AE1 6210 Both Yes No Line cord - 2.8m (Aus/NZ) AE1 6211 Both Yes No Line cord - 2.8m (Europe) AE1 6212 Both Yes No Line cord - 2.8m (Denmark) AE1 6213 Both Yes No Line cord - 2.8m (S. Africa) AE1 6214 Both Yes No Line cord - 2.8m (UK) AE1 6215 Both Yes No Line cord - 2.8m (Swiss) AE1 6216 Both Yes No Line cord - 2.8m (Ita/Chile) AE1 6217 Both Yes No Line cord - 2.8m (Israel) AE1 6218 Both Yes No Line cord - 2.8m (S Korea) AE1 6219 Both Yes No Line cord - 2.8m (Argentina) AE1 6222 Both Yes No Line cord - 2.8m (India) AE1 6269 Both Yes No Line cord - 2.8m 120V (US) AE1 6313 Both Yes No Line cord - 2.8m (Japan) AE1 6314 Both Yes No Line cord - 2.8m (Taiwan) AE1 6386 Both Yes No Line cord - 2.8m (Brazil) AE1 6532 Both Yes No 1 m IBM QSFP Cop IB AE1 A0RD Both Yes No 3 m IBM QSFP Cop IB AE1 A0RE Both Yes No 1 m Mlnx QSFP Cop FDR14 IB AE1 A2YG Both Yes No 3 m Mlnx QSFP Cop FDR14 IB AE1 A2YH Both Yes No 3 m Mlnx QSFP Opt FDR14 IB AE1 A2YL Both Yes No 10 m Mlnx QSFP Opt FDR14 IB AE1 A2YN Both Yes No 2TB raw eMLC Flash Module AE1 AF10 Both Yes No 4TB raw eMLC Flash Module AE1 AF11 Both Yes No Encryption Enablement Pack AE1 AF14 Initial N/A No FC/FCoE Host Interface Card AE1 AF15 Both No No QDR IB 4 Port Host Interface Card AE1 AF16 Both No No 8Gb FC 8 Port Host Optics AE1 AF18 Both Yes No 16Gb FC 4 Port Host Optics AE1 AF19 Both Yes No 10Gb FCoE 8 Port Host Optics AE1 AF1A Both Yes No
Prices in the following PDF prices link are suggested list prices on day of announcement for the U.S. only. They are provided for your information only. Dealer prices may vary, and prices may also vary by country. IBM list price does not include tax or shipping and is subject to change without notice.
ICA Warranty upgrade
IOR IBM same day on-site repair Machine type-model (IOR, 24 x 7) 9843-AE1
IOR IO8 IBM same day IBM next day Machine on-site repair on-site repair type-model-feature (IOR, 24 x 7) (IOR, NBD 9 x 5) 9843-AE1 9843-AE1 AF10 9843-AE1 AF11 9843-AE1 AF15 9843-AE1 AF16
ServiceElect (ESA) charges
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
Back to top
To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255) Fax: 800-2IBM-FAX (242-6329) For IBM representative: email@example.com For IBM Business Partner: firstname.lastname@example.org Mail: IBM Teleweb Customer Support ibm.com® Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
IBM FlashSystem, MicroLatency, FlashSystem and Power Systems are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, System x, IBM Flex System, BladeCenter, Power, System Storage, Easy Tier, Storwize, PartnerWorld, Global Technology Services and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Other company, product, and service names may be trademarks or service marks of others.
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page