IBM Power Expert Care extends services and support options for additional IBM Power10 scale-out servers

IBM Europe Services Announcement ZS22-0007
July 12, 2022

Table of contents
OverviewOverviewPricesPrices
Planned availability datePlanned availability dateCountry availabilityCountry availability
DescriptionDescription


(Corrected on July 22, 2022)

Modification made to the Overview.



At a glance

Top rule

IBM® Power® Expert Care is a service approach that integrates and prepackages hardware and software support services into a tiered support model. It easily integrates into an organization's cloud and cognitive strategy and supports industry-leading price and performance for mission-critical workloads.

Now, IBM adds a three-year, four-year, and five-year option to acquire this simplified, standardized support for the IBM Power S1022 (9105-22A), IBM Power S1024 (9105-42A), IBM Power S1022s (9105-22B), IBM Power S1014 (9105-41B), IBM Power L1022 (9786-22H), and IBM Power L1024 (9786-42H) technology-based, scale-out servers.



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Overview

Top rule

When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. With the Power Expert Care service tiers, you have easy access to IT services that can help you avoid longer acquisition and contracting processes by enabling the procurement of your chosen tier during the product purchase transaction.

There are three tiers of Power Expert Care:

Power Expert Care Basic

  • IBM Software Maintenance coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Basic tier.
  • Predictive support, using Call Home Connect Cloud, is also available for 9x5 coverage and response from remote technical support specialists. Predictive support features are built into the reliability, availability, and serviceability (RAS) package of an IBM Power10 server and provide service action recommendations when applicable. Additional predictive support capabilities are developed and improved constantly within IBM's support service strategy.

Power Expert Care Advanced

Hardware maintenance support is provided with 24x7 coverage, same-day onsite repair.

  • IBM Software Maintenance coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier.
  • Predictive support, using Call Home Connect Cloud, is available for 24x7 coverage and response from remote technical support specialists.

Power Expert Care Premium

Hardware maintenance support is provided with 24x7 coverage, same-day onsite repair.

  • IBM Software Maintenance services coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Premium tier.
  • Predictive support, using Call Home Connect Cloud, is available for 24x7 coverage and response from remote technical support specialists.
  • Enhanced response time available:
    • Enhanced response time is the elapsed time between when IBM technical support receives your problem submission and IBM's acknowledgment of the submission. When you purchase Power Expert Care Premium, you are entitled to a 30-minute response time on severity one and severity two problems only.
  • Access to Technical Account Manager:
    • IBM provides a Technical Account Manager to serve as your key interface for in-scope hardware and software, delivering partnership and consultancy as well as direct engagement on high-priority support cases.
  • Code Load capability:
    • Code Load allows system firmware and Hardware Management Console (HMC) updates for your Power10 system.

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Advanced or Premium for the Power S1022 (9105-22A), Power S1024 (9105-42A), Power S1022s (9105-22B), Power S1014 (9105-41B), Power L1022 (9786-22H), and Power L1024 (9786-42H) technology-based, scale-out servers.



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Statement of general direction

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IBM intends to provide Remote Code Load (RCL) capability in 4Q, 2022.

  • RCL will enable clients to remotely upgrade code on their entitled IBM Power products. Both efficient and secure, RCL will be the preferred code delivery method. Remote Code Load can only be performed on Hardware Management Console (HMC)-managed systems.
  • Experienced IBM technical staff will oversee the RCL process end-to-end, avoiding the need to plan and schedule a service support representative (SSR) to be available onsite.
  • RCL will be available to IBM Power Expert Care Premium clients.

Statements by IBM regarding its plans, directions, and intent are subject to change or withdrawal without notice at the sole discretion of IBM. Information regarding potential future products is intended to outline general product direction and should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for IBM products remain at the sole discretion of IBM.



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Planned availability date

Top rule

  • July 22, 2022
  • January 20, 2023, for IBM Power Expert Care for IBM Power 10 Scale Out Servers - 9105-22A, 9105-42A, 9105-22B, 9105-42B, 9786-22H, and 9786-42H for South Africa only

Availability within a country is subject to local legal requirements.



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Description

Top rule

Power Expert Care is designed to simplify and standardize support for the Power S1022 (9105-22A), Power S1024 (9105-42A), Power S1022s (9105-22B), Power S1014 (9105-41B), Power L1022 (9786-22H), and Power L1024 (9786-42H) servers. The three service tiers of support---Basic, Advanced, and Premium---enable you to choose the group of selected hardware and software services that better fits your needs.

IBM Hardware Maintenance Services - committed maintenance offers a smarter way to manage the support requirements for your Power systems. When you need support above and beyond the Power Expert Care Advanced tier, committed maintenance provides increased hardware maintenance support options to meet individual client needs.

The various committed service options have been designed to give you greater flexibility to select either response or fix-based service levels according to the criticality of the system, reducing the potential downtime in the event of an incident.

The following tables include tier information.

Note: See configurator aid ECMPWR for approved IBM Hardware Maintenance Services - Committed Maintenance availability in the announced countries.

Note: 9618, 9619, 9620, 9669 type models are SAP HANA models.

Feature Machine Type/Model (MTM) Warranty ID Description
EXB3 9670-B03 WTYCB03 9105-22A 3 year, IBM Power Expert Care Basic
EXB4 9670-B04 WTYCB04 9105-22A 4 year, IBM Power Expert Care Basic
EXB5 9670-B05 WTYCB05 9105-22A 5 year, IBM Power Expert Care Basic
EXA3 9670-A03 WTYCA03 9105-22A 3 year, IBM Power Expert Care Advanced
EXA4 9670-A04 WTYCA04 9105-22A 4 year, IBM Power Expert Care Advanced
EXA5 9670-A05 WTYCA05 9105-22A 5 year, IBM Power Expert Care Advanced
EXP3 9670-P03 WTYCP03 9105-22A 3 year, IBM Power Expert Care Premium
EXP4 9670-P04 WTYCP04 9105-22A 4 year, IBM Power Expert Care Premium
EXP5 9670-P05 WTYCP05 9105-22A 5 year, IBM Power Expert Care Premium
EX63 9670-A63 WTYCA63 9105-22A 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9670-A64 WTYCA64 9105-22A 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9670-A65 WTYCA65 9105-22A 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9670-A83 WTYCA83 9105-22A 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9670-A84 WTYCA84 9105-22A 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9670-A85 WTYCA85 9105-22A 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9670-AH3 WTYCAH3 9105-22A 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9670-AH4 WTYCAH4 9105-22A 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9670-AH5 WTYCAH5 9105-22A 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9670-AF3 WTYCAF3 9105-22A 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9670-AF4 WTYCAF4 9105-22A 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9670-AF5 WTYCAF5 9105-22A 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9670-A23 WTYCA23 9105-22A 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9670-A24 WTYCA24 9105-22A 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9670-A25 WTYCA25 9105-22A 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9670-A33 WTYCA33 9105-22A 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9670-A34 WTYCA34 9105-22A 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9670-A35 WTYCA35 9105-22A 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9670-P63 WTYCP63 9105-22A 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9670-P64 WTYCP64 9105-22A 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9670-P65 WTYCP65 9105-22A 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9670-P83 WTYCP83 9105-22A 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9670-P84 WTYCP84 9105-22A 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9670-P85 WTYCP85 9105-22A 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9670-PH3 WTYCPH3 9105-22A 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9670-PH4 WTYCPH4 9105-22A 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9670-PH5 WTYCPH5 9105-22A 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9670-PF3 WTYCPF3 9105-22A 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9670-PF4 WTYCPF4 9105-22A 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9670-PF5 WTYCPF5 9105-22A 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9670-P23 WTYCP23 9105-22A 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9670-P24 WTYCP24 9105-22A 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9670-P25 WTYCP25 9105-22A 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9670-P33 WTYCP33 9105-22A 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9670-P34 WTYCP34 9105-22A 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9670-P35 WTYCP35 9105-22A 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9675-B03 WTYCB03 9105-22B 3 year, IBM Power Expert Care Basic
EXB4 9675-B04 WTYCB04 9105-22B 4 year, IBM Power Expert Care Basic
EXB5 9675-B05 WTYCB05 9105-22B 5 year, IBM Power Expert Care Basic
EXA3 9675-A03 WTYCA03 9105-22B 3 year, IBM Power Expert Care Advanced
EXA4 9675-A04 WTYCA04 9105-22B 4 year, IBM Power Expert Care Advanced
EXA5 9675-A05 WTYCA05 9105-22B 5 year, IBM Power Expert Care Advanced
EXP3 9675-P03 WTYCP03 9105-22B 3 year, IBM Power Expert Care Premium
EXP4 9675-P04 WTYCP04 9105-22B 4 year, IBM Power Expert Care Premium
EXP5 9675-P05 WTYCP05 9105-22B 5 year, IBM Power Expert Care Premium
EX63 9675-A63 WTYCA63 9105-22B 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9675-A64 WTYCA64 9105-22B 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9675-A65 WTYCA65 9105-22B 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9675-A83 WTYCA83 9105-22B 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9675-A84 WTYCA84 9105-22B 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9675-A85 WTYCA85 9105-22B 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9675-AH3 WTYCAH3 9105-22B 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9675-AH4 WTYCAH4 9105-22B 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9675-AH5 WTYCAH5 9105-22B 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9675-AF3 WTYCAF3 9105-22B 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9675-AF4 WTYCAF4 9105-22B 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9675-AF5 WTYCAF5 9105-22B 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9675-A23 WTYCA23 9105-22B 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9675-A24 WTYCA24 9105-22B 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9675-A25 WTYCA25 9105-22B 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9675-A33 WTYCA33 9105-22B 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9675-A34 WTYCA34 9105-22B 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9675-A35 WTYCA35 9105-22B 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9675-P63 WTYCP63 9105-22B 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9675-P64 WTYCP64 9105-22B 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9675-P65 WTYCP65 9105-22B 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9675-P83 WTYCP83 9105-22B 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9675-P84 WTYCP84 9105-22B 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9675-P85 WTYCP85 9105-22B 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9675-PH3 WTYCPH3 9105-22B 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9675-PH4 WTYCPH4 9105-22B 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9675-PH5 WTYCPH5 9105-22B 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9675-PF3 WTYCPF3 9105-22B 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9675-PF4 WTYCPF4 9105-22B 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9675-PF5 WTYCPF5 9105-22B 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9675-P23 WTYCP23 9105-22B 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9675-P24 WTYCP24 9105-22B 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9675-P25 WTYCP25 9105-22B 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9675-P33 WTYCP33 9105-22B 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9675-P34 WTYCP34 9105-22B 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9675-P35 WTYCP35 9105-22B 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9676-B03 WTYCB03 9105-42A 3 year, IBM Power Expert Care Basic
EXB4 9676-B04 WTYCB04 9105-42A 4 year, IBM Power Expert Care Basic
EXB5 9676-B05 WTYCB05 9105-42A 5 year, IBM Power Expert Care Basic
EXA3 9676-A03 WTYCA03 9105-42A 3 year, IBM Power Expert Care Advanced
EXA4 9676-A04 WTYCA04 9105-42A 4 year, IBM Power Expert Care Advanced
EXA5 9676-A05 WTYCA05 9105-42A 5 year, IBM Power Expert Care Advanced
EXP3 9676-P03 WTYCP03 9105-42A 3 year, IBM Power Expert Care Premium
EXP4 9676-P04 WTYCP04 9105-42A 4 year, IBM Power Expert Care Premium
EXP5 9676-P05 WTYCP05 9105-42A 5 year, IBM Power Expert Care Premium
EX63 9676-A63 WTYCA63 9105-42A 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9676-A64 WTYCA64 9105-42A 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9676-A65 WTYCA65 9105-42A 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9676-A83 WTYCA83 9105-42A 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9676-A84 WTYCA84 9105-42A 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9676-A85 WTYCA85 9105-42A 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9676-AH3 WTYCAH3 9105-42A 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9676-AH4 WTYCAH4 9105-42A 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9676-AH5 WTYCAH5 9105-42A 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9676-AF3 WTYCAF3 9105-42A 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9676-AF4 WTYCAF4 9105-42A 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9676-AF5 WTYCAF5 9105-42A 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9676-A23 WTYCA23 9105-42A 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9676-A24 WTYCA24 9105-42A 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9676-A25 WTYCA25 9105-42A 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9676-A33 WTYCA33 9105-42A 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9676-A34 WTYCA34 9105-42A 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9676-A35 WTYCA35 9105-42A 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9676-P63 WTYCP63 9105-42A 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9676-P64 WTYCP64 9105-42A 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9676-P65 WTYCP65 9105-42A 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9676-P83 WTYCP83 9105-42A 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9676-P84 WTYCP84 9105-42A 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9676-P85 WTYCP85 9105-42A 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9676-PH3 WTYCPH3 9105-42A 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9676-PH4 WTYCPH4 9105-42A 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9676-PH5 WTYCPH5 9105-42A 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9676-PF3 WTYCPF3 9105-42A 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9676-PF4 WTYCPF4 9105-42A 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9676-PF5 WTYCPF5 9105-42A 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9676-P23 WTYCP23 9105-42A 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9676-P24 WTYCP24 9105-42A 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9676-P25 WTYCP25 9105-42A 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9676-P33 WTYCP33 9105-42A 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9676-P34 WTYCP34 9105-42A 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9676-P35 WTYCP35 9105-42A 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9677-B03 WTYCB03 9105-41B 3 year, IBM Power Expert Care Basic
EXB4 9677-B04 WTYCB04 9105-41B 4 year, IBM Power Expert Care Basic
EXB5 9677-B05 WTYCB05 9105-41B 5 year, IBM Power Expert Care Basic
EXA3 9677-A03 WTYCA03 9105-41B 3 year, IBM Power Expert Care Advanced
EXA4 9677-A04 WTYCA04 9105-41B 4 year, IBM Power Expert Care Advanced
EXA5 9677-A05 WTYCA05 9105-41B 5 year, IBM Power Expert Care Advanced
EXP3 9677-P03 WTYCP03 9105-41B 3 year, IBM Power Expert Care Premium
EXP4 9677-P04 WTYCP04 9105-41B 4 year, IBM Power Expert Care Premium
EXP5 9677-P05 WTYCP05 9105-41B 5 year, IBM Power Expert Care Premium
EX63 9677-A63 WTYCA63 9105-41B 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9677-A64 WTYCA64 9105-41B 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9677-A65 WTYCA65 9105-41B 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9677-A83 WTYCA83 9105-41B 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9677-A84 WTYCA84 9105-41B 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9677-A85 WTYCA85 9105-41B 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9677-AH3 WTYCAH3 9105-41B 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9677-AH4 WTYCAH4 9105-41B 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9677-AH5 WTYCAH5 9105-41B 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9677-AF3 WTYCAF3 9105-41B 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9677-AF4 WTYCAF4 9105-41B 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9677-AF5 WTYCAF5 9105-41B 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9677-A23 WTYCA23 9105-41B 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9677-A24 WTYCA24 9105-41B 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9677-A25 WTYCA25 9105-41B 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9677-A33 WTYCA33 9105-41B 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9677-A34 WTYCA34 9105-41B 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9677-A35 WTYCA35 9105-41B 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9677-P63 WTYCP63 9105-41B 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9677-P64 WTYCP64 9105-41B 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9677-P65 WTYCP65 9105-41B 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9677-P83 WTYCP83 9105-41B 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9677-P84 WTYCP84 9105-41B 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9677-P85 WTYCP85 9105-41B 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9677-PH3 WTYCPH3 9105-41B 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9677-PH4 WTYCPH4 9105-41B 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9677-PH5 WTYCPH5 9105-41B 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9677-PF3 WTYCPF3 9105-41B 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9677-PF4 WTYCPF4 9105-41B 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9677-PF5 WTYCPF5 9105-41B 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9677-P23 WTYCP23 9105-41B 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9677-P24 WTYCP24 9105-41B 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9677-P25 WTYCP25 9105-41B 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9677-P33 WTYCP33 9105-41B 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9677-P34 WTYCP34 9105-41B 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9677-P35 WTYCP35 9105-41B 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9618-B03 WTYCB03 9786-22H 3 year, IBM Power Expert Care Basic
EXB4 9618-B04 WTYCB04 9786-22H 4 year, IBM Power Expert Care Basic
EXB5 9618-B05 WTYCB05 9786-22H 5 year, IBM Power Expert Care Basic
EXA3 9618-A03 WTYCA03 9786-22H 3 year, IBM Power Expert Care Advanced
EXA4 9618-A04 WTYCA04 9786-22H 4 year, IBM Power Expert Care Advanced
EXA5 9618-A05 WTYCA05 9786-22H 5 year, IBM Power Expert Care Advanced
EXP3 9618-P03 WTYCP03 9786-22H 3 year, IBM Power Expert Care Premium
EXP4 9618-P04 WTYCP04 9786-22H 4 year, IBM Power Expert Care Premium
EXP5 9618-P05 WTYCP05 9786-22H 5 year, IBM Power Expert Care Premium
EX63 9618-A63 WTYCA63 9786-22H 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9618-A64 WTYCA64 9786-22H 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9618-A65 WTYCA65 9786-22H 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9618-A83 WTYCA83 9786-22H 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9618-A84 WTYCA84 9786-22H 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9618-A85 WTYCA85 9786-22H 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9618-AH3 WTYCAH3 9786-22H 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9618-AH4 WTYCAH4 9786-22H 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9618-AH5 WTYCAH5 9786-22H 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9618-AF3 WTYCAF3 9786-22H 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9618-AF4 WTYCAF4 9786-22H 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9618-AF5 WTYCAF5 9786-22H 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9618-A23 WTYCA23 9786-22H 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9618-A24 WTYCA24 9786-22H 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9618-A25 WTYCA25 9786-22H 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9618-A33 WTYCA33 9786-22H 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9618-A34 WTYCA34 9786-22H 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9618-A35 WTYCA35 9786-22H 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9618-P63 WTYCP63 9786-22H 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9618-P64 WTYCP64 9786-22H 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9618-P65 WTYCP65 9786-22H 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9618-P83 WTYCP83 9786-22H 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9618-P84 WTYCP84 9786-22H 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9618-P85 WTYCP85 9786-22H 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9618-PH3 WTYCPH3 9786-22H 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9618-PH4 WTYCPH4 9786-22H 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9618-PH5 WTYCPH5 9786-22H 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9618-PF3 WTYCPF3 9786-22H 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9618-PF4 WTYCPF4 9786-22H 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9618-PF5 WTYCPF5 9786-22H 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9618-P23 WTYCP23 9786-22H 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9618-P24 WTYCP24 9786-22H 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9618-P25 WTYCP25 9786-22H 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9618-P33 WTYCP33 9786-22H 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9618-P34 WTYCP34 9786-22H 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9618-P35 WTYCP35 9786-22H 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9669-B03 WTYCB03 9786-42H 3 year, IBM Power Expert Care Basic
EXB4 9669-B04 WTYCB04 9786-42H 4 year, IBM Power Expert Care Basic
EXB5 9669-B05 WTYCB05 9786-42H 5 year, IBM Power Expert Care Basic
EXA3 9669-A03 WTYCA03 9786-42H 3 year, IBM Power Expert Care Advanced
EXA4 9669-A04 WTYCA04 9786-42H 4 year, IBM Power Expert Care Advanced
EXA5 9669-A05 WTYCA05 9786-42H 5 year, IBM Power Expert Care Advanced
EXP3 9669-P03 WTYCP03 9786-42H 3 year, IBM Power Expert Care Premium
EXP4 9669-P04 WTYCP04 9786-42H 4 year, IBM Power Expert Care Premium
EXP5 9669-P05 WTYCP05 9786-42H 5 year, IBM Power Expert Care Premium
EX63 9669-A63 WTYCA63 9786-42H 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9669-A64 WTYCA64 9786-42H 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9669-A65 WTYCA65 9786-42H 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9669-A83 WTYCA83 9786-42H 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9669-A84 WTYCA84 9786-42H 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9669-A85 WTYCA85 9786-42H 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9669-AH3 WTYCAH3 9786-42H 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9669-AH4 WTYCAH4 9786-42H 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9669-AH5 WTYCAH5 9786-42H 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9669-AF3 WTYCAF3 9786-42H 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9669-AF4 WTYCAF4 9786-42H 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9669-AF5 WTYCAF5 9786-42H 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9669-A23 WTYCA23 9786-42H 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9669-A24 WTYCA24 9786-42H 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9669-A25 WTYCA25 9786-42H 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9669-A33 WTYCA33 9786-42H 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9669-A34 WTYCA34 9786-42H 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9669-A35 WTYCA35 9786-42H 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9669-P63 WTYCP63 9786-42H 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9669-P64 WTYCP64 9786-42H 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9669-P65 WTYCP65 9786-42H 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9669-P83 WTYCP83 9786-42H 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9669-P84 WTYCP84 9786-42H 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9669-P85 WTYCP85 9786-42H 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9669-PH3 WTYCPH3 9786-42H 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9669-PH4 WTYCPH4 9786-42H 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9669-PH5 WTYCPH5 9786-42H 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9669-PF3 WTYCPF3 9786-42H 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9669-PF4 WTYCPF4 9786-42H 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9669-PF5 WTYCPF5 9786-42H 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9669-P23 WTYCP23 9786-42H 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9669-P24 WTYCP24 9786-42H 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9669-P25 WTYCP25 9786-42H 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9669-P33 WTYCP33 9786-42H 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9669-P34 WTYCP34 9786-42H 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9669-P35 WTYCP35 9786-42H 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9619-B03 WTYCB03 9105-22A 3 year, IBM Power Expert Care Basic
EXB4 9619-B04 WTYCB04 9105-22A 4 year, IBM Power Expert Care Basic
EXB5 9619-B05 WTYCB05 9105-22A 5 year, IBM Power Expert Care Basic
EXA3 9619-A03 WTYCA03 9105-22A 3 year, IBM Power Expert Care Advanced
EXA4 9619-A04 WTYCA04 9105-22A 4 year, IBM Power Expert Care Advanced
EXA5 9619-A05 WTYCA05 9105-22A 5 year, IBM Power Expert Care Advanced
EXP3 9619-P03 WTYCP03 9105-22A 3 year, IBM Power Expert Care Premium
EXP4 9619-P04 WTYCP04 9105-22A 4 year, IBM Power Expert Care Premium
EXP5 9619-P05 WTYCP05 9105-22A 5 year, IBM Power Expert Care Premium
EX63 9619-A63 WTYCA63 9105-22A 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9619-A64 WTYCA64 9105-22A 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9619-A65 WTYCA65 9105-22A 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9619-A83 WTYCA83 9105-22A 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9619-A84 WTYCA84 9105-22A 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9619-A85 WTYCA85 9105-22A 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9619-AH3 WTYCAH3 9105-22A 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9619-AH4 WTYCAH4 9105-22A 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9619-AH5 WTYCAH5 9105-22A 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9619-AF3 WTYCAF3 9105-22A 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9619-AF4 WTYCAF4 9105-22A 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9619-AF5 WTYCAF5 9105-22A 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9619-A23 WTYCA23 9105-22A 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9619-A24 WTYCA24 9105-22A 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9619-A25 WTYCA25 9105-22A 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9619-A33 WTYCA33 9105-22A 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9619-A34 WTYCA34 9105-22A 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9619-A35 WTYCA35 9105-22A 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9619-P63 WTYCP63 9105-22A 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9619-P64 WTYCP64 9105-22A 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9619-P65 WTYCP65 9105-22A 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9619-P83 WTYCP83 9105-22A 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9619-P84 WTYCP84 9105-22A 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9619-P85 WTYCP85 9105-22A 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9619-PH3 WTYCPH3 9105-22A 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9619-PH4 WTYCPH4 9105-22A 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9619-PH5 WTYCPH5 9105-22A 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9619-PF3 WTYCPF3 9105-22A 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9619-PF4 WTYCPF4 9105-22A 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9619-PF5 WTYCPF5 9105-22A 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9619-P23 WTYCP23 9105-22A 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9619-P24 WTYCP24 9105-22A 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9619-P25 WTYCP25 9105-22A 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9619-P33 WTYCP33 9105-22A 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9619-P34 WTYCP34 9105-22A 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9619-P35 WTYCP35 9105-22A 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXB3 9620-B03 WTYCB03 9105-42A 3 year, IBM Power Expert Care Basic
EXB4 9620-B04 WTYCB04 9105-42A 4 year, IBM Power Expert Care Basic
EXB5 9620-B05 WTYCB05 9105-42A 5 year, IBM Power Expert Care Basic
EXA3 9620-A03 WTYCA03 9105-42A 3 year, IBM Power Expert Care Advanced
EXA4 9620-A04 WTYCA04 9105-42A 4 year, IBM Power Expert Care Advanced
EXA5 9620-A05 WTYCA05 9105-42A 5 year, IBM Power Expert Care Advanced
EXP3 9620-P03 WTYCP03 9105-42A 3 year, IBM Power Expert Care Premium
EXP4 9620-P04 WTYCP04 9105-42A 4 year, IBM Power Expert Care Premium
EXP5 9620-P05 WTYCP05 9105-42A 5 year, IBM Power Expert Care Premium
EX63 9620-A63 WTYCA63 9105-42A 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX64 9620-A64 WTYCA64 9105-42A 4 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9620-A65 WTYCA65 9105-42A 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX83 9620-A83 WTYCA83 9105-42A 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX84 9620-A84 WTYCA84 9105-42A 4 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9620-A85 WTYCA85 9105-42A 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH3 9620-AH3 WTYCAH3 9105-42A 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH4 9620-AH4 WTYCAH4 9105-42A 4 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9620-AH5 WTYCAH5 9105-42A 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF3 9620-AF3 WTYCAF3 9105-42A 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF4 9620-AF4 WTYCAF4 9105-42A 4 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9620-AF5 WTYCAF5 9105-42A 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX23 9620-A23 WTYCA23 9105-42A 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX24 9620-A24 WTYCA24 9105-42A 4 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9620-A25 WTYCA25 9105-42A 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX33 9620-A33 WTYCA33 9105-42A 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX34 9620-A34 WTYCA34 9105-42A 4 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9620-A35 WTYCA35 9105-42A 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX73 9620-P63 WTYCP63 9105-42A 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX74 9620-P64 WTYCP64 9105-42A 4 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9620-P65 WTYCP65 9105-42A 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX93 9620-P83 WTYCP83 9105-42A 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX94 9620-P84 WTYCP84 9105-42A 4 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9620-P85 WTYCP85 9105-42A 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ3 9620-PH3 WTYCPH3 9105-42A 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ4 9620-PH4 WTYCPH4 9105-42A 4 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9620-PH5 WTYCPH5 9105-42A 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG3 9620-PF3 WTYCPF3 9105-42A 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG4 9620-PF4 WTYCPF4 9105-42A 4 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9620-PF5 WTYCPF5 9105-42A 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX43 9620-P23 WTYCP23 9105-42A 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX44 9620-P24 WTYCP24 9105-42A 4 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9620-P25 WTYCP25 9105-42A 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX53 9620-P33 WTYCP33 9105-42A 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX54 9620-P34 WTYCP34 9105-42A 4 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9620-P35 WTYCP35 9105-42A 5 year, IBM Power Expert Care Premium, 72hr Committed Fix

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.



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IBM Electronic Services

Top rule

Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems clients. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Service Agent website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled clients to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit through either the internet (HTTPS or VPN) or modem to provide clients a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a client's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, go to the IBM Electronic Support website.



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Prices

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For pricing information, contact your IBM representative.



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Country availability

Top rule

Country Planned availability date
Europe
Aland Islands July 22, 2022
Austria July 22, 2022
Belgium July 22, 2022
Bulgaria July 22, 2022
Croatia July 22, 2022
Cyprus July 22, 2022
Czech Republic July 22, 2022
Denmark July 22, 2022
Estonia July 22, 2022
Finland July 22, 2022
France July 22, 2022
Germany July 22, 2022
Greece July 22, 2022
Holy See (Vatican City State) July 22, 2022
Hungary July 22, 2022
Ireland July 22, 2022
Israel July 22, 2022
Italy July 22, 2022
Latvia July 22, 2022
Liechtenstein July 22, 2022
Lithuania July 22, 2022
Luxembourg July 22, 2022
Malta July 22, 2022
Netherlands July 22, 2022
Norway July 22, 2022
Poland July 22, 2022
Portugal July 22, 2022
Romania July 22, 2022
San Marino July 22, 2022
Serbia July 22, 2022
Slovakia July 22, 2022
Slovenia July 22, 2022
Spain July 22, 2022
Sweden July 22, 2022
Switzerland July 22, 2022
Ukraine July 22, 2022
United Kingdom July 22, 2022
Middle East and Africa
Egypt July 22, 2022
Ghana July 22, 2022
Kenya July 22, 2022
Morocco July 22, 2022
Nigeria July 22, 2022
Pakistan July 22, 2022
Saudi Arabia July 22, 2022
South Africa January 20, 2023
Tunisia July 22, 2022
Turkey July 22, 2022
United Arab Emirates July 22, 2022
Trademarks

IBM, Power and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts