IBM Storage Expert Care adds 4-year and 5-year options for IBM Spectrum Fusion 9155

IBM Europe Services Announcement ZS21-0022
August 31, 2021

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OverviewOverviewPricesPrices
Planned availability datePlanned availability dateCountry availabilityCountry availability
DescriptionDescription


(Corrected on October 28, 2021)

The Country availability section has been updated.



Overview

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When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. Storage Expert Care provides easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the acquisition of service support during the product purchase transaction.

IBM® Storage Expert Care services for IBM Spectrum® Fusion are enabled for up to five years of support. Clients that require additional years for the same services provided by Expert Care can request a quote using the special bid process. Contact your IBM representative.

Storage Expert Care Basic

  • Hardware Maintenance (HWMA) support with next-business-day onsite response and enhanced response time to 9x5 next-business-day onsite repair
  • Software support and services Software Maintenance Agreement (SWMA)

Storage Expert Care Premium

  • Warranty Service Upgrade for the first year of Storage Expert Care with same day onsite repair, 24 hours a day, 7 days a week
  • HWMA support with same day onsite repair for additional years of Storage Expert Care, 24 hours a day, 7 days a week
  • Software support and SWMA
  • Predictive support with predictive alerts that are collected and analyzed by IBM representatives and if immediate action needs to be taken in order to avoid or prevent an incident, an action plan will be discussed with client
  • Enhanced response time for defect support:
    • Response time is defined as the elapsed time between technical support receipt of the client problem submission and the acknowledgment of the submission
    • Includes 30-minute targeted response time objectives for Severity 1 and 2 problem reports
  • Remote Code Load upgrades are provided by IBM remote support representatives up to twice per year to keep your systems up to date
  • Technical Account Manager is a critical product-based support role that will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high priority support cases

For information about IBM Storage Expert Care for IBM Spectrum Fusion 9155, see Software Announcement ZS21-0017, dated August 10, 2021.

For information about IBM Spectrum Fusion 9155, see Hardware Announcement ZG21-0065, dated August 10, 2021.



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Planned availability date

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September 17, 2021



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Description

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IBM Storage Expert Care Premium

Program number Feature Description
5774-ECP H3W5DD Expert Care Premium 4 yr
5775-ECP MACR2B Expert Care Premium 5 yr

IBM Storage Expert Care Basic and Premium

Machine type/model Warranty ID Description
9255-B04 WTY0B04 4 year IBM Storage Expert Care Basic
9255-B05 WTY0B05 5 year IBM Storage Expert Care Basic
9255-P04 WTY0P04 4 year IBM Storage Expert Care Premium
9255-P05 WTY0P05 5 year IBM Storage Expert Care Premium

Note: Expert Care Premium not available in Vietnam, Thailand, or Indonesia.

For more information about Storage Expert Care for IBM Spectrum Fusion 9155, see Services Announcement ZS21-0017, dated August 10, 2021.

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Prices

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For pricing information, contact your IBM representative.



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Country availability

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Country Planned availability date
Europe
Aland Islands September 17, 2021
Austria September 17, 2021
Belgium September 17, 2021
Bulgaria September 17, 2021
Croatia September 17, 2021
Cyprus September 17, 2021
Czech Republic September 17, 2021
Denmark September 17, 2021
Estonia September 17, 2021
Finland September 17, 2021
France September 17, 2021
Germany September 17, 2021
Greece September 17, 2021
Holy See (Vatican City State) September 17, 2021
Hungary September 17, 2021
Ireland November 5, 2021
Israel September 17, 2021
Italy September 17, 2021
Latvia September 17, 2021
Liechtenstein September 17, 2021
Lithuania September 17, 2021
Luxembourg September 17, 2021
Malta September 17, 2021
Netherlands September 17, 2021
Norway September 17, 2021
Poland September 17, 2021
Portugal September 17, 2021
Romania September 17, 2021
Russia November 5, 2021
Saint Martin (French Part) September 17, 2021
Serbia September 17, 2021
Slovakia September 17, 2021
Slovenia September 17, 2021
Spain September 17, 2021
Sweden September 17, 2021
Switzerland September 17, 2021
Ukraine September 17, 2021
United Kingdom September 17, 2021
Middle East and Africa
Angola September 17, 2021
Egypt September 17, 2021
Ghana September 17, 2021
Kenya September 17, 2021
Nigeria September 17, 2021
Senegal September 17, 2021
South Africa November 5, 2021
State of Palestine September 17, 2021
Turkey September 17, 2021
United Arab Emirates September 17, 2021
United Republic of Tanzania September 17, 2021
Western Sahara September 17, 2021
Trademarks

IBM and IBM Spectrum are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

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