IBM Power Expert Care delivers a simplified method to select services and support for IBM Power E1080 Enterprise server

IBM Europe Services Announcement ZS21-0018
September 8, 2021

Table of contents
OverviewOverviewPricesPrices
Planned availability datePlanned availability dateCountry availabilityCountry availability
DescriptionDescription


At a glance

Top rule

IBM® Power® Expert Care is a service approach that integrates and prepackages hardware and software support services into a tiered support model. It is designed to standardize support for the IBM Power E1080 server, delivering simplified acquisition of support.

There are two service tier levels: Advanced and Premium. Each tier provides a group of selected hardware and software services to support the Power E1080, and clients can select the tier that better fits their needs.

IBM Hardware Maintenance Services - Committed maintenance

Committed maintenance enables hardware maintenance services to be included as optional add-ons to Power Expert Care Advanced or Premium for the Power E1080 server.

Committed maintenance can help reduce the cost of downtime by providing a committed time frame to call back, arrive onsite, or provide repair for an issue. Committed maintenance can also help reduce the loss of revenue, repair costs, and loss of consumer confidence and shareholder trust by helping ensure your products are well-protected.



Back to topBack to top

Overview

Top rule

When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. With the Power Expert Care service tiers, you have easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the procurement of your chosen tier during the product purchase transaction.

There are two tiers of Power Expert Care:

Power Expert Care Advanced

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • Software Support and Services (SWMA) coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier.
  • IBM Proactive Support for the Power E1080 server is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier.

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Advanced tier.

Power Expert Care Premium

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • SWMA is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Premium tier.
  • IBM Proactive Support for the Power E1080 server is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Premium tier.

The IBM Global Total Microcode Support (GTMS)

GTMS supports microcode, firmware, and BIOS levels, not including any beta versions, for which you have a license for the Power E1080 and its internal disks. The services include Microcode Support Analysis and Microcode Support Update Services once a year. The Power E1080 must be configured in a way that IBM Data Collection Tool can connect to it and retrieve Microcode information.

GTMS -- Microcode Support Analysis and Update Services:

  • IBM performs an annual analysis and verifies whether the recorded Microcode levels of the Power E1080 are up to date. Once the Microcode Support Analysis is complete, IBM electronically delivers a Microcode Support Plan and implements updates of the Microcode levels, as applicable.
  • Media Retention (MR) services enables you to retain defective IBM flash memory or media when replacement is required during a service repair call. IBM provides a replacement part, and the defective part will be left at your facility for disposal. This option enables you to safely secure your sensitive data and ensure privacy for your customers.
  • IBM Enterprise Accelerated Value Program (eAVP) makes available specific deliverables to enhance user experience. This includes security attributes, follow-on monitoring, and full stack hardware and software system security health checks. Health checks consist of the following tasks:
    • Review and document the existing production configuration of all server hardware, core OS, storage, and software deployed in the Power E1080. A report will be generated on current versus recommended levels of these components. Critical items will be called out for client review and remediation.
    • If you have configured system administration tools, eAVP can provide health check analysis and tracking of important components, such as:
      • Data activity
      • Application activity and trends compared to system performance and availability
      • User and system security and firewall log review, as well as file system activity review

Note: Committed maintenance is an additional option that can be added on top of Power Expert Care Premium support and will help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Premium tier.



Back to topBack to top

Planned availability date

Top rule

September 17, 2021



Back to topBack to top

Description

Top rule

IBM Power Expert Care is designed to simplify and standardize support for the Power E1080 server. The two service tiers of support---Advanced and Premium---enable clients to choose the group of selected hardware and software services that better fits their needs.

IBM Hardware Maintenance Services - committed maintenance offers a smarter way to manage the support requirements for your IBM Power systems. When you need support above and beyond Power Expert Care Advanced tier, committed maintenance provides increased hardware maintenance support options to meet individual client needs.

The various committed service options have been designed to give you greater flexibility to select either response or fix-based service levels according to the criticality of the system, reducing the potential downtime in the event of an incident.

The following tables include tier information:

(9666-xxx are SAP HANA solution edition)

Feature Machine Type/Model (MTM) Warranty ID Description
EXA1 9665-A01 WTYPA01 9080-HEX 1 year, IBM Power Expert Care Advanced
EXA3 9665-A03 WTYPA03 9080-HEX 3 year, IBM Power Expert Care Advanced
EXA5 9665-A05 WTYPA05 9080-HEX 5 year, IBM Power Expert Care Advanced
EXP1 9665-P01 WTYPP01 9080-HEX 1 year, IBM Power Expert Care Premium
EXP3 9665-P03 WTYPP03 9080-HEX 3 year, IBM Power Expert Care Premium
EXP5 9665-P05 WTYPP05 9080-HEX 5 year, IBM Power Expert Care Premium
EXA1 9666-A01 WTYPA01 9080-HEX 1 year, IBM Power Expert Care Advanced
EXA3 9666-A03 WTYPA03 9080-HEX 3 year, IBM Power Expert Care Advanced
EXA5 9666-A05 WTYPA05 9080-HEX 5 year, IBM Power Expert Care Advanced
EXP1 9666-P01 WTYPP01 9080-HEX 1 year, IBM Power Expert Care Premium
EXP3 9666-P03 WTYPP03 9080-HEX 3 year, IBM Power Expert Care Premium
EXP5 9666-P05 WTYPP05 9080-HEX 5 year, IBM Power Expert Care Premium
EX61 9665-A61 WTYPA61 9080-HEX 1 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX63 9665-A63 WTYPA63 9080-HEX 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9665-A65 WTYPA65 9080-HEX 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX81 9665-A81 WTYPA81 9080-HEX 1 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX83 9665-A83 WTYPA83 9080-HEX 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9665-A85 WTYPA85 9080-HEX 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH1 9665-AH1 WTYPAH1 9080-HEX 1 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH3 9665-AH3 WTYPAH3 9080-HEX 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9665-AH5 WTYPAH5 9080-HEX 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF1 9665-AF1 WTYPAF1 9080-HEX 1 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF3 9665-AF3 WTYPAF3 9080-HEX 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9665-AF5 WTYPAF5 9080-HEX 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX21 9665-A21 WTYPA21 9080-HEX 1 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX23 9665-A23 WTYPA23 9080-HEX 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9665-A25 WTYPA25 9080-HEX 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX31 9665-A31 WTYPA31 9080-HEX 1 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX33 9665-A33 WTYPA33 9080-HEX 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9665-A35 WTYPA35 9080-HEX 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EXS1 9665-AS1 WTYPAS1 9080-HEX 1 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXS3 9665-AS3 WTYPAS3 9080-HEX 3 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXS5 9665-AS5 WTYPAS5 9080-HEX 5 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXC1 9665-AC1 WTYPAC1 9080-HEX 1 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EXC3 9665-AC3 WTYPAC3 9080-HEX 3 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EXC5 9665-AC5 WTYPAC5 9080-HEX 5 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EX71 9665-P61 WTYPP61 9080-HEX 1 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX73 9665-P63 WTYPP63 9080-HEX 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9665-P65 WTYPP65 9080-HEX 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX91 9665-P81 WTYPP81 9080-HEX 1 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX93 9665-P83 WTYPP83 9080-HEX 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9665-P85 WTYPP85 9080-HEX 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ1 9665-PH1 WTYPPH1 9080-HEX 1 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ3 9665-PH3 WTYPPH3 9080-HEX 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9665-PH5 WTYPPH5 9080-HEX 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG1 9665-PF1 WTYPPF1 9080-HEX 1 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG3 9665-PF3 WTYPPF3 9080-HEX 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9665-PF5 WTYPPF5 9080-HEX 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX41 9665-P21 WTYPP21 9080-HEX 1 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX43 9665-P23 WTYPP23 9080-HEX 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9665-P25 WTYPP25 9080-HEX 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX51 9665-P31 WTYPP31 9080-HEX 1 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX53 9665-P33 WTYPP33 9080-HEX 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9665-P35 WTYPP35 9080-HEX 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXT1 9665-PS1 WTYPPS1 9080-HEX 1 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXT3 9665-PS3 WTYPPS3 9080-HEX 3 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXT5 9665-PS5 WTYPPS5 9080-HEX 5 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXQ1 9665-PC1 WTYPPC1 9080-HEX 1 year, IBM Power Expert Care Premium, 1hr Committed Contact
EXQ3 9665-PC3 WTYPPC3 9080-HEX 3 year, IBM Power Expert Care Premium, 1hr Committed Contact
EXQ5 9665-PC5 WTYPPC5 9080-HEX 5 year, IBM Power Expert Care Premium, 1hr Committed Contact
EX61 9666-A61 WTYPA61 9080-HEX 1 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX63 9666-A63 WTYPA63 9080-HEX 3 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX65 9666-A65 WTYPA65 9080-HEX 5 year, IBM Power Expert Care Advanced, 6hr Committed Fix
EX81 9666-A81 WTYPA81 9080-HEX 1 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX83 9666-A83 WTYPA83 9080-HEX 3 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EX85 9666-A85 WTYPA85 9080-HEX 5 year, IBM Power Expert Care Advanced, 8hr Committed Fix
EXH1 9666-AH1 WTYPAH1 9080-HEX 1 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH3 9666-AH3 WTYPAH3 9080-HEX 3 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXH5 9666-AH5 WTYPAH5 9080-HEX 5 year, IBM Power Expert Care Advanced, 12hr Committed Fix
EXF1 9666-AF1 WTYPAF1 9080-HEX 1 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF3 9666-AF3 WTYPAF3 9080-HEX 3 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EXF5 9666-AF5 WTYPAF5 9080-HEX 5 year, IBM Power Expert Care Advanced, 24hr Committed Fix
EX21 9666-A21 WTYPA21 9080-HEX 1 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX23 9666-A23 WTYPA23 9080-HEX 3 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX25 9666-A25 WTYPA25 9080-HEX 5 year, IBM Power Expert Care Advanced, 48hr Committed Fix
EX31 9666-A31 WTYPA31 9080-HEX 1 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX33 9666-A33 WTYPA33 9080-HEX 3 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EX35 9666-A35 WTYPA35 9080-HEX 5 year, IBM Power Expert Care Advanced, 72hr Committed Fix
EXS1 9666-AS1 WTYPAS1 9080-HEX 1 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXS3 9666-AS3 WTYPAS3 9080-HEX 3 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXS5 9666-AS5 WTYPAS5 9080-HEX 5 year, IBM Power Expert Care Advanced, 4hr Committed On-Site
EXC1 9666-AC1 WTYPAC1 9080-HEX 1 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EXC3 9666-AC3 WTYPAC3 9080-HEX 3 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EXC5 9666-AC5 WTYPAC5 9080-HEX 5 year, IBM Power Expert Care Advanced, 1hr Committed Contact
EX71 9666-P61 WTYPP61 9080-HEX 1 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX73 9666-P63 WTYPP63 9080-HEX 3 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX75 9666-P65 WTYPP65 9080-HEX 5 year, IBM Power Expert Care Premium, 6hr Committed Fix
EX91 9666-P81 WTYPP81 9080-HEX 1 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX93 9666-P83 WTYPP83 9080-HEX 3 year, IBM Power Expert Care Premium, 8hr Committed Fix
EX95 9666-P85 WTYPP85 9080-HEX 5 year, IBM Power Expert Care Premium, 8hr Committed Fix
EXJ1 9666-PH1 WTYPPH1 9080-HEX 1 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ3 9666-PH3 WTYPPH3 9080-HEX 3 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXJ5 9666-PH5 WTYPPH5 9080-HEX 5 year, IBM Power Expert Care Premium, 12hr Committed Fix
EXG1 9666-PF1 WTYPPF1 9080-HEX 1 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG3 9666-PF3 WTYPPF3 9080-HEX 3 year, IBM Power Expert Care Premium, 24hr Committed Fix
EXG5 9666-PF5 WTYPPF5 9080-HEX 5 year, IBM Power Expert Care Premium, 24hr Committed Fix
EX41 9666-P21 WTYPP21 9080-HEX 1 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX43 9666-P23 WTYPP23 9080-HEX 3 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX45 9666-P25 WTYPP25 9080-HEX 5 year, IBM Power Expert Care Premium, 48hr Committed Fix
EX51 9666-P31 WTYPP31 9080-HEX 1 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX53 9666-P33 WTYPP33 9080-HEX 3 year, IBM Power Expert Care Premium, 72hr Committed Fix
EX55 9666-P35 WTYPP35 9080-HEX 5 year, IBM Power Expert Care Premium, 72hr Committed Fix
EXT1 9666-PS1 WTYPPS1 9080-HEX 1 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXT3 9666-PS3 WTYPPS3 9080-HEX 3 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXT5 9666-PS5 WTYPPS5 9080-HEX 5 year, IBM Power Expert Care Premium, 4hr Committed On-Site
EXQ1 9666-PC1 WTYPPC1 9080-HEX 1 year, IBM Power Expert Care Premium, 1hr Committed Contact
EXQ3 9666-PC3 WTYPPC3 9080-HEX 3 year, IBM Power Expert Care Premium, 1hr Committed Contact
EXQ5 9666-PC5 WTYPPC5 9080-HEX 5 year, IBM Power Expert Care Premium, 1hr Committed Contact

For more information about the Power E1080, see Hardware Announcement ZG21-0059, dated September 08, 2021, and Hardware Services Feature Code Announcement ZG21-0085, dated September 08, 2021.

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



Back to topBack to top

IBM Electronic Services

Top rule

Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems clients. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Service Agent website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled clients to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit through either the internet (HTTPS or VPN) or modem to provide clients a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a client's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, go to the IBM Electronic Support website.



Back to topBack to top

Prices

Top rule

For pricing information, contact your IBM representative.



Back to topBack to top

Country availability

Top rule

Country Planned availability date
Europe
Aland Islands September 17, 2021
Austria September 17, 2021
Belgium September 17, 2021
Bulgaria September 17, 2021
Croatia September 17, 2021
Cyprus September 17, 2021
Czech Republic September 17, 2021
Denmark September 17, 2021
Estonia September 17, 2021
Finland September 17, 2021
France September 17, 2021
Germany September 17, 2021
Greece September 17, 2021
Holy See (Vatican City State) September 17, 2021
Hungary September 17, 2021
Ireland September 17, 2021
Israel September 17, 2021
Italy September 17, 2021
Latvia September 17, 2021
Liechtenstein September 17, 2021
Lithuania September 17, 2021
Luxembourg September 17, 2021
Malta September 17, 2021
Netherlands September 17, 2021
Norway September 17, 2021
Poland September 17, 2021
Portugal September 17, 2021
Republic of Moldova September 17, 2021
Romania September 17, 2021
Saint Helena Ascension and Tristan da Cunha September 17, 2021
San Marino September 17, 2021
Serbia September 17, 2021
Slovakia September 17, 2021
Slovenia September 17, 2021
Spain September 17, 2021
Svalbard and Jan Mayen September 17, 2021
Sweden September 17, 2021
Switzerland September 17, 2021
Ukraine September 17, 2021
United Kingdom September 17, 2021
Middle East and Africa
Afghanistan September 17, 2021
Angola September 17, 2021
Cote d'Ivoire September 17, 2021
Egypt September 17, 2021
Ghana September 17, 2021
Iraq September 17, 2021
Kenya September 17, 2021
Morocco September 17, 2021
Nigeria September 17, 2021
Pakistan September 17, 2021
Saudi Arabia September 17, 2021
Senegal September 17, 2021
State of Palestine September 17, 2021
Tunisia September 17, 2021
Turkey September 17, 2021
United Arab Emirates September 17, 2021
United Republic of Tanzania September 17, 2021
Yemen September 17, 2021
Trademarks

IBM, Power and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts