IBM Storage Expert Care delivers a simplified method to select services and support for IBM Spectrum Fusion 9155
IBM Europe Services Announcement ZS21-0017August 10, 2021
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(Corrected on October 8, 2021)
The Country availability section has been updated.
At a glance
IBM® Storage Expert Care is a simplified method to select services and support for storage systems at the time of purchase. Storage Expert Care is designed to simplify and standardize the support approach on IBM Spectrum® Fusion with simple straightforward pricing and selection of services.
When configuring an order for an IBM Spectrum Fusion system, you simply answer two questions regarding service and support:
- The level of service and support desired
- The number of years of support desired
Storage Expert Care Premium is designed to maximize product resiliency and reliability while minimizing the operational costs associated with managing and maintaining increasingly complex and integrated IT environments. Premium services allow faster and more consistent access to IBM specialists so you can expedite issue resolution and optimize IT staff efficiency.
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Overview
When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. Storage Expert Care provides easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the procurement of service support during the product purchase transaction.
IBM Storage Expert Care services for IBM Spectrum Fusion are currently enabled for the first, second, and third years of support. Clients that require additional years for the same services provided by Expert Care can request a quote using the special bid process. Contact your IBM representative.
Storage Expert Care Basic
- Hardware Maintenance (HWMA) support with next-business-day onsite response with enhanced response time to 9x5 next-business-day onsite repair
- Software Support and Services Software Maintenance Agreement (SWMA)
Storage Expert Care Premium
- Warranty Service Upgrade for the first year of Storage Expert Care with 24x7 same day onsite repair
- Hardware Maintenance Support with 24x7 same day onsite repair for additional years of Storage Expert Care
- Software Support and SWMA
- Predictive Support with predictive alerts that are collected and analyzed by IBM representatives and if immediate action needs to be taken in order to avoid or prevent an incident, an action plan will be discussed with client
- Enhanced response time for defect support:
- Response time is defined as the elapsed time between technical support receipt of the client problem submission and the acknowledgement of the submission
- Includes 30-minute targeted response time objectives for severity 1 and severity 2 problem reports
- Remote Code Load upgrades are provided by IBM remote support representatives up to twice per year to keep your systems up to date
- Technical Account Manager is a critical product-based support role that will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high priority support cases
For information about IBM Spectrum Fusion 9155, see Hardware Announcement ZG21-0065, dated August 10, 2021.
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Planned availability date
- August 17, 2021: IBM Storage Expert Care Premium
- 5771-ECP, 5772-ECP, 5773-ECP
- September 17, 2021: IBM Spectrum Fusion Storage Expert
Care Basic and Premium
- 9255-B01, 9255-B02, 9255-B03
- 9255-P01, 9255-P02, 9255-P03
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Description
IBM Storage Expert Care Premium
| Program number | Feature | Description |
|---|---|---|
| 5771-ECP | M2AFX4 | Expert Care Premium 1 yr |
| 5772-ECP | P0CBC6 | Expert Care Premium 2 yr |
| 5773-ECP | S1T0GD | Expert Care Premium 3 yr |
IBM Storage Expert Care Basic and Premium
| Machine type/model | Warranty ID | Description |
|---|---|---|
| 9255-B01 | WTY0B01 | 1 year IBM Storage Expert Care Basic |
| 9255-B02 | WTY0B02 | 2 year IBM Storage Expert Care Basic |
| 9255-B03 | WTY0B03 | 3 year IBM Storage Expert Care Basic |
| 9255-P01 | WTY0P01 | 1 year IBM Storage Expert Care Premium |
| 9255-P02 | WTY0P02 | 2 year IBM Storage Expert Care Premium |
| 9255-P03 | WTY0P03 | 3 year IBM Storage Expert Care Premium |
Note: Expert Care Premium not available in Vietnam, Thailand, and Indonesia
The following information is applicable only to Turkey:
| Machine type/model | Warranty ID | Description |
|---|---|---|
| 9255-B02 | WTY0BT2 | 2 YR IBM Storage Expert Care Basic (Turkey) |
| 9255-P02 | WTY0PT2 | 2 YR IBM Storage Expert Care Premium (Turkey) |
Accessibility by people with disabilities
Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.
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Prices
For pricing information, contact your IBM representative.
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Country availability
Multiple offerings with different availability dates are included in this announcement. For details, see the Planned availability date section.
| Country | Planned availability date |
|---|---|
| Europe | |
| Aland Islands | September 17, 2021 |
| Austria | September 17, 2021 |
| Belgium | September 17, 2021 |
| Bulgaria | September 17, 2021 |
| Croatia | September 17, 2021 |
| Cyprus | September 17, 2021 |
| Czech Republic | September 17, 2021 |
| Denmark | September 17, 2021 |
| Estonia | September 17, 2021 |
| Finland | September 17, 2021 |
| France | September 17, 2021 |
| Germany | September 17, 2021 |
| Greece | September 17, 2021 |
| Holy See (Vatican City State) | September 17, 2021 |
| Hungary | September 17, 2021 |
| Ireland | November 5, 2021 |
| Israel | September 17, 2021 |
| Italy | September 17, 2021 |
| Latvia | September 17, 2021 |
| Liechtenstein | September 17, 2021 |
| Lithuania | September 17, 2021 |
| Luxembourg | September 17, 2021 |
| Malta | September 17, 2021 |
| Netherlands | September 17, 2021 |
| Norway | September 17, 2021 |
| Poland | September 17, 2021 |
| Portugal | September 17, 2021 |
| Romania | September 17, 2021 |
| Russia | November 5, 2021 |
| Saint Martin (French Part) | September 17, 2021 |
| Serbia | September 17, 2021 |
| Slovakia | September 17, 2021 |
| Slovenia | September 17, 2021 |
| Spain | September 17, 2021 |
| Sweden | September 17, 2021 |
| Switzerland | September 17, 2021 |
| Ukraine | September 17, 2021 |
| United Kingdom | September 17, 2021 |
| Middle East and Africa | |
| Angola | September 17, 2021 |
| Egypt | September 17, 2021 |
| Ghana | September 17, 2021 |
| Kenya | September 17, 2021 |
| Nigeria | September 17, 2021 |
| Senegal | September 17, 2021 |
| South Africa | December 17, 2021 |
| State of Palestine | September 17, 2021 |
| Turkey | September 17, 2021 |
| United Arab Emirates | September 17, 2021 |
| United Republic of Tanzania | September 17, 2021 |
| Western Sahara | September 17, 2021 |
Trademarks
IBM and IBM Spectrum are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page