IBM Storage Expert Care delivers a simplified method to select services and support for IBM FlashSystem 7200 and FlashSystem 9200

IBM Europe Services Announcement ZS21-0014
August 17, 2021

Table of contents
OverviewOverviewPricesPrices
Planned availability datePlanned availability dateCountry availabilityCountry availability
DescriptionDescription


(Corrected on April 18, 2022)

The country availability for 4665-P6x and 4673-P6x offerings has been updated in the Description section, as well as the machine-type models for Storage Expert Care Premium, 8hr Committed Fix. The Country availability section has also been updated.



At a glance

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IBM® Storage Expert Care is a simplified method of selecting services and support for storage systems at the time of the system purchase. Storage Expert Care is designed to simplify and standardize the support approach for IBM Flashsystem7200 and 9200 with simple straightforward pricing and selection of services.

Storage Expert Care Premium is designed to maximize product resiliency and reliability while minimizing the operational costs associated with managing and maintaining increasingly complex and integrated IT environments. Premium services allow faster and more consistent access to IBM specialists so that you can expedite issue resolution and optimize IT staff efficiency.

Committed maintenance

Committed maintenance enables hardware maintenance services to be included in addition to Storage Expert Care Premium.

Committed maintenance can help reduce the cost of downtime by providing a committed time frame to call back, arrive on site, or provide repair for an issue. Committed maintenance can also help reduce the loss of revenue, repair costs, and loss of consumer confidence and shareholder trust by helping ensure your products are protected by committed maintenance.



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Overview

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When it comes to maintaining the high availability, resiliency, and reliability of the systems and devices that run your business, Storage Expert Care enables organizations to easily select the right level of expert service. Storage Expert Care provides a simple method that can help organizations avoid long procurement and contracting processes by enabling the acquisition of services at the time of the product purchase.

Storage Expert Care Premium includes:

  • Warranty service upgrade for the first year of Storage Expert Care with same day onsite repair, 24 hours a day, 7 days a week
  • Hardware maintenance support with same day onsite repair, 24 hours a day, 7 days a week, for additional years of Storage Expert Care
  • IBM Software Maintenance (SWMA) software support and services agreement
  • Predictive support:
    • Predictive alerts are collected and analyzed by IBM representatives
    • An action plan will be discussed with client if immediate action needs to be taken to avoid or prevent an incident
  • Enhanced response time for defect support:
    • Response time is defined as the elapsed time between technical support receipt of the client problem submission and the acknowledgment of the submission
    • Includes 30-minute targeted response time objectives for severity 1 and severity 2 problem reports .
  • Remote Code Load upgrades are provided by IBM remote support representatives up to twice per year to keep your systems up to date
  • Technical Account Manager will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high-priority support cases

Optional premium services

  • With selection of Storage Expert Care Premium, Remote Code Load Exception, feature code AHY2, is available in the configurator tool when the onsite Service Support Representative code upgrades are required
  • With selection of Storage Expert Care Premium, Machine Setup Support for Storage 6668-Kxx ServicePac® are available in the configurator tool when required on FlashSystem 7200
Machine-type Model Feature code ServicePac
4664-824 B0SK 6668-K25
4664-U7C B0SK 6668-K26
4664-12G B0SK 6668-K27
4664-24G B0SK 6668-K28
4664-92G B0SK 6668-K29
4662-6H2 B0SK 6668-K30
4662-UH6 B0SK 6668-K31
4662-12G B0SK 6668-K32
4662-24G B0SK 6668-K33
4662-92G B0SK 6668-K34

Committed maintenance

Hardware Maintenance Services - committed maintenance for IBM products offers a smarter way to manage the support requirements for your IBM Storage Systems. When your business dictates increased support over and above Storage Expert Care Premium, IBM committed maintenance for IBM products provides increased hardware maintenance support options to meet each individual client´s needs.

The committed service options have been designed to give clients greater choice and flexibility with the ability to select either response or fix based service levels according to the critical nature of the system, thereby reducing the potential downtime in the event of an incident.

Storage Expert Care services for FlashSystem 7200 and FlashSystem 9200 are currently enabled for periods of one to five years. Clients that require additional year pricing for the same services provided by IBM Storage Expert Care can request a quote using the special bid process. Contact your IBM representative for more information.



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Planned availability date

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August 17, 2021



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Description

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IBM Storage Expert Care Premium

Program number Feature Description
5771-ECP M2AFX4 Expert Care Premium 1 yr
5772-ECP P0CBC6 Expert Care Premium 2 yr
5773-ECP S1T0GD Expert Care Premium 3 yr
5774-ECP H3W5DD Expert Care Premium 4 yr
5775-ECP MACR2B Expert Care Premium 5 yr

Storage Expert Care Premium availability for one through three years was previously announced in Services Announcement ZS21-0017, dated August 10, 2021.

Storage Expert Care for FlashSystem 7200 and FlashSystem 9200 was previously announced in Services Announcement ZS21-0017, dated August 10, 2021.

Machine Type/Model Warranty ID Description
4665-P01 WTY0P01 1 year IBM Storage Expert Care Premium
4665-P02 WTY0P02 2 year IBM Storage Expert Care Premium
4665-P03 WTY0P03 3 year IBM Storage Expert Care Premium
4665-P04 WTY0P04 4 year IBM Storage Expert Care Premium
4665-P05 WTY0P05 5 year IBM Storage Expert Care Premium
4673-P01 WTY0P01 1 year IBM Storage Expert Care Premium
4673-P02 WTY0P02 2 year IBM Storage Expert Care Premium
4673-P03 WTY0P03 3 year IBM Storage Expert Care Premium
4673-P04 WTY0P04 4 year IBM Storage Expert Care Premium
4673-P05 WTY0P05 5 year IBM Storage Expert Care Premium

Storage Expert Care Advanced Committed Fix

Machine Type/Model Warranty ID Description
4665-P61 WTY0P61 1 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4665-P62 WTY0P62 2 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4665-P63 WTY0P63 3 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4665-P64 WTY0P64 4 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4665-P65 WTY0P65 5 year, IBM Storage Expert Care Premium, 6hr Committed Fix

Country availability: Bulgaria, Croatia, Estonia, Hungry, Latvia, Lithuania, Poland, Romania, Serbia, Slovenia, Turkey1, and Ukraine.

1 Turkey availability for years 2-5

Machine Type/Model Warranty ID Description
4673-P61 WTY0P61 1 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P62 WTY0P62 2 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P63 WTY0P63 3 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P64 WTY0P64 4 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P65 WTY0P65 5 year, IBM Storage Expert Care Premium, 6hr Committed Fix

Country availability: Bulgaria, Croatia, Estonia, Hungry, Latvia, Lithuania, Poland, Romania, Serbia, Slovenia, Turkey1, and Ukraine.

1 Turkey availability for years 2-5

Machine Type/Model Warranty ID Description
4665-P81 WTY0P81 1 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4665-P82 WTY0P82 2 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4665-P83 WTY0P83 3 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4665-P84 WTY0P84 4 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4665-P85 WTY0P85 5 year, IBM Storage Expert Care Premium, 8hr Committed Fix
Machine Type/Model Warranty ID Description
4673-P81 WTY0P81 1 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-P82 WTY0P82 2 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-P83 WTY0P83 3 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-P84 WTY0P84 4 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-P85 WTY0P85 5 year, IBM Storage Expert Care Premium, 8hr Committed Fix

Country availability: Italy, Belgium, Ireland, Portugal, Netherlands, United Kingdom, Austria, France, Spain, Switzerland, Germany, Luxembourg, Bulgaria, Croatia, Estonia, Hungry, Latvia, Lithuania, Poland, Romania, Serbia, and Slovenia.

Machine Type/Model Warranty ID Description
4665-PH1 WTY0PH1 1 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4665-PH2 WTY0PH2 2 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4665-PH3 WTY0PH3 3 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4665-PH4 WTY0PH4 4 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4665-PH5 WTY0PH5 5 year, IBM Storage Expert Care Premium, 12hr Committed Fix
Machine Type/Model Warranty ID Description
4673-PH1 WTY0PH1 1 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-PH2 WTY0PH2 2 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-PH3 WTY0PH3 3 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-PH4 WTY0PH4 4 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-PH5 WTY0PH5 5 year, IBM Storage Expert Care Premium, 12hr Committed Fix

Country availability: Italy, Portugal, Netherlands, Luxembourg, Spain, France, Denmark, Austria, Belgium, Switzerland, Ukraine, Germany, United Kingdom, Ireland, Bulgaria, Croatia, Estonia, Hungry, Latvia, Lithuania, Poland, Romania, Serbia, and Slovenia.

Machine Type/Model Warranty ID Description
4665-PF1 WTY0PF1 1 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4665-PF2 WTY0PF2 2 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4665-PF3 WTY0PF3 3 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4665-PF4 WTY0PF4 4 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4665-PF5 WTY0PF5 5 year, IBM Storage Expert Care Premium, 24hr Committed Fix
Machine Type/Model Warranty ID Description
4673-PF1 WTY0PF1 1 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4673-PF2 WTY0PF2 2 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4673-PF3 WTY0PF3 3 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4673-PF4 WTY0PF4 4 year, IBM Storage Expert Care Premium, 24hr Committed Fix
4673-PF5 WTY0PF5 5 year, IBM Storage Expert Care Premium, 24hr Committed Fix

Country availability: Turkey1, Serbia, Portugal, Italy, Latvia, Lithuania, Russian Federation, United Kingdom, Slovenia, Romania, Denmark, Poland, Luxembourg, Switzerland, Hungary, Germany, Pakistan, Austria, Spain, Estonia, Sweden, Ireland, Czech Republic, South Africa, Belgium, Finland, Croatia, Slovakia, France, Bulgaria, Ukraine, and Netherlands.

1 Turkey availability for years 2-5.

Machine Type/Model Warranty ID Description
4665-P21 WTY0P21 1 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4665-P22 WTY0P22 2 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4665-P23 WTY0P23 3 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4665-P24 WTY0P24 4 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4665-P25 WTY0P25 5 year, IBM Storage Expert Care Premium, 48hr Committed Fix
Machine Type/Model Warranty ID Description
4673-P21 WTY0P21 1 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4673-P22 WTY0P22 2 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4673-P23 WTY0P23 3 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4673-P24 WTY0P24 4 year, IBM Storage Expert Care Premium, 48hr Committed Fix
4673-P25 WTY0P25 5 year, IBM Storage Expert Care Premium, 48hr Committed Fix

Country availability: Turkey1, Serbia, Portugal, Italy, Latvia, Lithuania, Tunisia, Russian Federation, United Kingdom, Slovenia, Romania, Denmark, Poland, Luxembourg, Switzerland, Hungary, Germany, Pakistan, Austria, Spain, Estonia, Sweden, Ireland, Czech Republic, South Africa, Belgium, Finland, Croatia, Slovakia, France, Bulgaria, Ukraine, Norway, and Netherlands.

1 Turkey availability for years 2-5.

Machine Type/Model Warranty ID Description
4665-P31 WTY0P31 1 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4665-P32 WTY0P32 2 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4665-P33 WTY0P33 3 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4665-P34 WTY0P34 4 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4665-P35 WTY0P35 5 year, IBM Storage Expert Care Premium, 72hr Committed Fix
Machine Type/Model Warranty ID Description
4673-P31 WTY0P31 1 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4673-P32 WTY0P32 2 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4673-P33 WTY0P33 3 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4673-P34 WTY0P34 4 year, IBM Storage Expert Care Premium, 72hr Committed Fix
4673-P35 WTY0P35 5 year, IBM Storage Expert Care Premium, 72hr Committed Fix

Country availability: Turkey1, Serbia, Portugal, Italy, Latvia, Lithuania, Tunisia, Russian Federation, United Kingdom, Slovenia, Romania, Denmark, Poland, Luxembourg, Switzerland, Hungary, Germany, Pakistan, Austria, Spain, Estonia, Sweden, Ireland, Czech Republic, South Africa, Belgium, Finland, Croatia, Slovakia, France, Bulgaria, Ukraine, Norway, and Netherlands.

1 Turkey availability for years 2-5.

Storage Expert Care Advanced Committed On-Site

Machine Type/Model Warranty ID Description
4665-PS1 WTY0PS1 1 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4665-PS2 WTY0PS2 2 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4665-PS3 WTY0PS3 3 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4665-PS4 WTY0PS4 4 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4665-PS5 WTY0PS5 5 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
Machine Type/Model Warranty ID Description
4673-PS1 WTY0PS1 1 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4673-PS2 WTY0PS2 2 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4673-PS3 WTY0PS3 3 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4673-PS4 WTY0PS4 4 year, IBM Storage Expert Care Premium, 4hr Committed On-Site
4673-PS5 WTY0PS5 5 year, IBM Storage Expert Care Premium, 4hr Committed On-Site

Country availability: Germany, France, Switzerland, Denmark, Portugal, Luxembourg, Netherlands, Austria, United Kingdom, Italy, Belgium, Ireland, and Spain.

Machine Type/Model Warranty ID Description
4665-PC1 WTY0PC1 1 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4665-PC2 WTY0PC2 2 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4665-PC3 WTY0PC3 3 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4665-PC4 WTY0PC4 4 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4665-PC5 WTY0PC5 5 year, IBM Storage Expert Care Premium, 1hr Committed Contact
Machine Type/Model Warranty ID Description
4673-PC1 WTY0PC1 1 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4673-PC2 WTY0PC2 2 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4673-PC3 WTY0PC3 3 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4673-PC4 WTY0PC4 4 year, IBM Storage Expert Care Premium, 1hr Committed Contact
4673-PC5 WTY0PC5 5 year, IBM Storage Expert Care Premium, 1hr Committed Contact

Country availability: Slovenia, Turkey1, Ireland, Sweden, Belgium, Lithuania, Spain, Egypt, Estonia, Denmark, South Africa, Tunisia, Portugal, Norway, Czech Republic, Romania, France, Morocco, Serbia, Latvia, United Kingdom, Luxembourg, Poland, Pakistan, Bulgaria, Russian Federation, Finland, Austria, Israel, Germany, Switzerland, Saudi Arabia, Ukraine, Greece, Cyprus, and Croatia, Netherlands, Hungary, Slovakia, Italy, and Kenya.

1 Turkey availability for years 2-5.

The following offerings are only offered in Turkey:

Machine Type/Model Warranty ID Description
4665-P02 WTY0PT2 2 YR IBM Storage Expert Care Premium (Turkey)
4673-P02 WTY0PT2 2 YR IBM Storage Expert Care Premium (Turkey)

Machine Type/Model Warranty ID Description
4665-PF2 WTYFPT2 2 YR IBM Storage Expert Care Premium (Turkey) with 24 hour CMSL
4665-P22 WTY2PT2 2 YR IBM Storage Expert Care Premium (Turkey) with48 hour CMSL
4665-P32 WTY3PT2 2 YR IBM Storage Expert Care Premium (Turkey) with 72 hour CMSL
4665-PC2 WTYCPT2 2 YR IBM Storage Expert Care Premium (Turkey) with 1 hour Committed Contact
4673-PF2 WTYFPT2 2 YR IBM Storage Expert Care Premium (Turkey) with 24 hour CMSL
4673-P22 WTY2PT2 2 YR IBM Storage Expert Care Premium (Turkey) with 48 hour CMSL
4673-P32 WTY3PT2 2 YR IBM Storage Expert Care Premium (Turkey) with 72 hour CMSL
4673-PC2 WTYCPT2 2 YR IBM Storage Expert Care Premium (Turkey) with 1 hour Committed Contact

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Prices

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For pricing information, contact your IBM representative.



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Country availability

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Country Planned availability date
Europe
Aland Islands August 17, 2021
Austria August 17, 2021
Belgium August 17, 2021
Bulgaria August 17, 2021
Croatia August 17, 2021
Cyprus August 17, 2021
Czech Republic August 17, 2021
Denmark August 17, 2021
Estonia August 17, 2021
Finland August 17, 2021
France August 17, 2021
Germany August 17, 2021
Greece August 17, 2021
Holy See (Vatican City State) August 17, 2021
Hungary August 17, 2021
Ireland August 17, 2021
Israel August 17, 2021
Italy August 17, 2021
Latvia August 17, 2021
Liechtenstein August 17, 2021
Lithuania August 17, 2021
Luxembourg August 17, 2021
Malta August 17, 2021
Netherlands August 17, 2021
Norway August 17, 2021
Poland August 17, 2021
Portugal August 17, 2021
Romania August 17, 2021
Russian Federation August 17, 2021
San Marino August 17, 2021
Serbia August 17, 2021
Slovakia August 17, 2021
Slovenia August 17, 2021
Spain August 17, 2021
Sweden August 17, 2021
Switzerland August 17, 2021
Ukraine August 17, 2021
United Kingdom August 17, 2021
Middle East and Africa
Egypt August 17, 2021
Ghana August 17, 2021
Kenya August 17, 2021
Morocco August 17, 2021
Nigeria August 17, 2021
Pakistan August 17, 2021
Saudi Arabia August 17, 2021
South Africa August 17, 2021
Tunisia April 18, 2022
Turkey August 17, 2021
United Arab Emirates August 17, 2021
United Republic of Tanzania August 17, 2021
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Other company, product, and service names may be trademarks or service marks of others.

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