IBM Committed Post Warranty ServicePacs offer committed service maintenance for IBM System x

IBM Europe, Middle East, and Africa Services Announcement ZS12-0099
September 4, 2012

Table of contents
Overview Overview Prices Prices
Planned availability date Planned availability date Announcement countries Announcement countries
Description Description


Top rule
Overview
Bottom rule

This range of IBM® ServicePac® products delivers hardware maintenance or maintenance upgrade coverage in an electronic format. ServicePac is available through the same IBM Business Partners who sell the related IBM hardware. With these ServicePac offerings, you get an off-the-shelf upgrade solution the same time that you purchase the IBM machine. The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types.

To select the correct ServicePac for a particular machine type, you can use a selection guide that includes a complete list of machine types with cross-references. Alternatively, ServicePac details can be found at

http://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

You can order ServicePac offerings by part number through SAP in the same way you order IBM products. The simple registration process ensures that you receive fast and efficient coverage. To be eligible for service, you must purchase a ServicePac within 30 days of the purchase of the machine type to which it applies. You must also register a ServicePac offering within 15 days of purchase by completing the ServicePac online registration at

http://www.ibm.com/servicepac


Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

September 4, 2012



Back to topBack to top
 
Top rule
Description
Bottom rule

Affected ServicePac part numbers and their associated machine types

System x ServicePac committed service

Warranty and Maintenance Upgrades

The following one-year and two-year on-site 6-hour committed service offerings (7 days x 24 hour coverage) are only available to:

One-year offerings

 
ServicePac                                Eligible
part                 ServicePac           machine
number      I/D      description          type
 
46D4150     PC745    1YR 6hr PW Com Fix   8486
                                          8488
                                          2582
 
46D4151     PC746    1YR 6hr PW Com Fix   4362
                                          4363
                                          7973
                                          7974
                                          7976
                                          7978
                                          7984
                                          7992
                                          8648
                                          8837
                                          7940
                                          7941
                                          4251
                                          7327
                                          7328
                                          4252
 
46D4152     PC747    1YR 6hr PW Com Fix   7975
                                          42531
 
46D4153     PC748    1YR 6hr PW Com Fix   8847
                                          8864
                                          8877
                                          8878
                                          7148
                                          7147
                                          7383
 
46D4154     PC749    1YR 6hr PW Com Fix   7979
                                          7985
                                          8840
                                          7836
                                          7837
                                          7946
                                          7379
                                          7944
 
46D4155     PC750    1YR 6hr PW Com Fix   7969
                                          8848
 
46D4156     PC751    1YR 6hr PW Com Fix   8841
                                          8866
                                          7977
                                          7947
                                          7945
 
46D4157     PC752    1YR 6hr PW Com Fix   7943
                                          8863
                                          8865
 
46D4158     PC753    1YR 6hr PW Com Fix   7163
                                          7164
 
46D4159     PC754    1YR 6hr PW Com Fix   8872
                                          8874
                                          8879
                                          7141
                                          7839
                                          7380
                                          7915
 
46D4160     PC755    1YR 6hr PW Com Fix   4347
                                          4364
                                          4365
                                          8485
                                          8490
                                          8491
                                          8849
 
54Y4711     PC966    1YR 6hr PW Com Fix   4368
                                          4194
 
54Y4712     PC967    1YR 6hr PW Com Fix   4192
                                          4193
                                          7376
                                          7377
 
54Y4714     PC969    1YR 6hr PW Com Fix   7948
 
54Y4715     PC970    1YR 6hr PW Com Fix   4190
                                          4367
 
40Y5885     PC971    1YR 6hr PW Com Fix   7145
                                          7143
 
91Y4595     PC1194   1YR 6hr PW Com Fix   7233
 
91Y9239     PC1557   1YR 6hr PW Com Fix   2583
 
46Y1661     PC1790   1YR 6hr PW Com Fix   7158
 
46Y1662     PC1791   1YR 6hr PW Com Fix   7160
 
46Y1663     PC1792   1YR 6hr PW Com Fix   8722
 
46Y1664     PC1793   1YR 6hr PW Com Fix   7914
 
46Y1912     PC1842   1YR 6hr PW Com Fix   7382
 

1 Available in Turkey only

Two-year offerings

 
ServicePac                                Eligible
part                 ServicePac           machine
number      I/D      description          type
 
91Y5405     PC1280   2YR 6hr PW Com Fix   8486
                                          2582
 
  
91Y5406     PC1281   2YR 6hr PW Com Fix   8648
                                          7984
                                          7976
                                          7992
                                          7978
                                          7974
                                          7973
                                          4363
                                          4362
                                          7940
                                          7941
                                          7327
                                          7328
                                          4251
                                          4252
 
91Y5407     PC1282   2YR 6hr PW Com Fix   7975
                                          4253
 
91Y5408     PC1283   2YR 6hr PW Com Fix   8877
                                          8864
                                          8878
                                          7147
                                          7148
                                          7383
 
91Y5409     PC1284    2YR 6hr PW Com Fix  7985
                                          7979
                                          8840
                                          7946
                                          7836
                                          7837
                                          7944
                                          7379
 
91Y5410     PC1285    2YR 6hr PW Com Fix  7969
 
91Y5411     PC1286    2YR 6hr PW Com Fix  8866
                                          7977
                                          7947
                                          7945
 
91Y5412     PC1287    2YR 6hr PW Com Fix  8865
                                          7943
 
91Y5413     PC1288    2YR 6hr PW Com Fix  7163
                                          7164
 
91Y5414     PC1289    2YR 6hr PW Com Fix  8872
                                          8874
                                          8879
                                          7141
                                          7839
                                          7380
                                          7915
 
91Y5415     PC1290    2YR 6hr PW Com Fix  8485
                                          8849
                                          4347
                                          4364
                                          8490
                                          8491
                                          4365
 
91Y5416    PC1291     2YR 6hr PW Com Fix  4194
                                          4368
 
91Y5417    PC1292     2YR 6hr PW Com Fix  4192
                                          4193
                                          7376
                                          7377
 
91Y5418    PC1293     2YR 6hr PW Com Fix  7948
 
91Y5419    PC1294     2YR 6hr PW Com Fix  4190
                                          4367
 
91Y5420    PC1295     2YR 6hr PW Com Fix  7145
                                          7143
 
91Y5421    PC1296     2YR 6hr PW Com Fix  7233
 
91Y9242    PC1558     2YR 6hr PW Com Fix  2583
 
46Y1665    PC1794     2YR 6hr PW Com Fix  7158
 
46Y1666    PC1795     2YR 6hr PW Com Fix  7160
 
46Y1667    PC1796     2YR 6hr PW Com Fix  8722
 
46Y1668    PC1797     2YR 6hr PW Com Fix  7914
 
46Y1913    PC1843     2YR 6hr PW Com Fix  7382

The following one-year and two-year on-site 24-hour committed service offering (7 days x 24 hour coverage) are only available to:

One-year offerings

ServicePac                                Eligible
part                ServicePac            machine
number      I/D     description           type
 
46D4172     PC756   1YR 24hr PW Com Fix   8486
                                          8488
                                          2582
 
  
46D4173     PC757   1YR 24hr PW Com Fix   4362
                                          4363
                                          7973
                                          7974
                                          7976
                                          7978
                                          7984
                                          7992
                                          8648
                                          8837
                                          7940
                                          7941
                                          42532
 
46D4174     PC758   1YR 24hr PW Com Fix   7975
 
46D4175     PC759   1YR 24hr PW Com Fix   8847
                                          8864
                                          8877
                                          8878
                                          7148
                                          7147
                                          7383
 
46D4176     PC760   1YR 24hr PW Com Fix   7979
                                          7985
                                          8840
                                          7376
                                          7377
 
46D4177     PC761   1YR 24hr PW Com Fix   7969
                                          8848
 
46D4178     PC762   1YR 24hr PW Com Fix   8841
                                          8866
 
46D4179     PC763   1YR 24hr PW Com Fix   8863
                                          8865
 
46D4181     PC765   1YR 24hr PW Com Fix   8872
                                          8874
                                          8879
                                          7141
                                          7839
                                          7380
                                          7915
 
46D4182     PC766   1YR 24hr PW Com Fix   4347
                                          4364
                                          4365
                                          8485
                                          8490
                                          8491
                                          8849
 
40Y5886     PC972   1YR 24hr PW Com Fix   4194
                                          4368
 
40Y5887     PC973   1YR 24hr PW Com Fix   4192
                                          4193
 
40Y5888     PC974   1YR 24hr PW Com Fix   7977
                                          7836
                                          7837
                                          7946
                                          7379
                                          7944
 
40Y5889     PC975   1YR 24hr PW Com Fix   7948
 
  
40Y5890     PC976   1YR 24hr PW Com Fix   7943
                                          7947
                                          7945
 
40Y5891     PC977   1YR 24hr PW Com Fix   7163
                                          7164
 
40Y5892     PC978   1YR 24hr PW Com Fix   7145
                                          7143
 
40Y5893     PC979   1YR 24hr PW Com Fix   4190
                                          4367
                                          4251
                                          7327
                                          7328
                                          4252
 
91Y4596     PC1195  1YR 24hr PW Com Fix   7233
 
91Y9240     PC1559  1YR 24hr PW Com Fix   2583
 
46Y1653     PC1782  1YR 24hr PW Com Fix   7158
 
46Y1654     PC1783  1YR 24hr PW Com Fix   7160
 
46Y1655     PC1784  1YR 24hr PW Com Fix   8722
 
46Y1656     PC1785  1YR 24hr PW Com Fix   7914
 
46Y1914     PC1844  1YR 24hr PW Com Fix   7382
 

2 Available in Croatia, Czech Republic, Hungary, Poland, Romania, Slovakia, Slovenia, Russia, Morocco, Tunisia, Turkey, Egypt, Pakistan, and Ukraine only.

Two-year offerings

 
ServicePac                                Eligible
part                 ServicePac           machine
number      I/D      description          type
 
91Y5422     PC1297   2YR 24hr PW Com Fix  8486
                                          2582
 
91Y5424     PC1299   2YR 24hr PW Com Fix  8648
                                          7984
                                          7976
                                          7992
                                          7978
                                          7974
                                          7973
                                          4363
                                          4362
                                          7940
                                          7941
                                          4253
 
91Y5423     PC1298   2YR 24hr PW Com Fix  7975
 
91Y5425     PC1300   2YR 24hr PW Com Fix  8877
                                          8864
                                          8878
                                          7148
                                          7147
                                          7383
 
91Y5427     PC1302   2YR 24hr PW Com Fix  7985
                                          7979
                                          8840
                                          7376
                                          7377
 
91Y5426     PC1301   2YR 24hr PW Com Fix  7969
 
91Y5428     PC1303   2YR 24hr PW Com Fix  8866
 
91Y5430     PC1305   2YR 24hr PW Com Fix  8865
 
91Y5431     PC1306   2YR 24hr PW Com Fix  8872
                                          8874
                                          8879
                                          7141
                                          7839
                                          7380
                                          7915
 
91Y5432     PC1307   2YR 24hr PW Com Fix  8485
                                          8849
                                          4347
                                          4364
                                          8490
                                          8491
                                          4365
 
91Y5433     PC1308   2YR 24hr PW Com Fix  4194
                                          4368
 
91Y5434     PC1309   2YR 24hr PW Com Fix  4192
                                          4193
 
91Y5435     PC1310   2YR 24hr PW Com Fix  7977
                                          7946
                                          7836
                                          7837
                                          7944
                                          7379
 
91Y5436     PC1311   2YR 24hr PW Com Fix  7948
 
91Y5437     PC1312   2YR 24hr PW Com Fix  7943
                                          7947
                                          7945
 
91Y5438     PC1313   2YR 24hr PW Com Fix  7163
                                          7164
 
91Y5439     PC1314   2YR 24hr PW Com Fix  7145
                                          7143
 
91Y5440     PC1315   2YR 24hr PW Com Fix  4190
                                          4367
                                          7327
                                          7328
                                          4251
                                          4252
 
91Y5441     PC1316   2YR 24hr PW Com Fix  7233
 
91Y9243     PC1560   2YR 24hr PW Com Fix  2583
 
46Y1657     PC1786   2YR 24hr PW Com Fix  7158
 
46Y1658     PC1787   2YR 24hr PW Com Fix  7160
 
46Y1659     PC1788   2YR 24hr PW Com Fix  8722
 
46Y1660     PC1789   2YR 24hr PW Com Fix  7914
 
46Y1915     PC1845   2YR 24hr PW Com Fix  7382
 

The following one-year and two-year on-site 8-hour committed service offerings (7 days x 24 hour coverage) are only available to:

 
One-year offerings
 
ServicePac                               Eligible
part                 ServicePac          machine
number      I/D      description         type
 
54Y4694     PC949    1YR 8hr PW Com Fix  8486
                                         8488
                                         4252
                                         4253
 
54Y4695     PC950    1YR 8hr PW Com Fix  8648
                                         7984
                                         7976
                                         7992
                                         8837
                                         7978
                                         7974
                                         7973
                                         4363
                                         4362
                                         7940
                                         7941
                                         7975
                                         4251
                                         7327
                                         7328
 
54Y4697     PC952    1YR 8hr PW Com Fix  8847
                                         8877
                                         8864
                                         8878
                                         7915
 
54Y4698     PC953    1YR 8hr PW Com Fix  7985
                                         7979
                                         8840
 
54Y4699     PC954    1YR 8hr PW Com Fix  8848
                                         7969
                                         7376
                                         7377
 
54Y4700     PC955    1YR 8hr PW Com Fix  8841
                                         8866
                                         7977
                                         7947
                                         7945
 
  
54Y4701     PC956    1YR 8hr PW Com Fix  8865
                                         8863
                                         7943
 
54Y4702     PC957    1YR 8hr PW Com Fix  7163
                                         7233
 
54Y4703     PC958    1YR 8hr PW Com Fix  8872
                                         8874
                                         8879
                                         7141
                                         7839
                                         7380
                                         7164
 
54Y4704     PC959    1YR 8hr PW Com Fix  8485
                                         8849
                                         4347
                                         4364
                                         8490
                                         8491
                                         4365
                                         2582
 
54Y4705     PC960    1YR 8hr PW Com Fix  4194
                                         4368
 
54Y4706     PC961    1YR 8hr PW Com Fix  4192
                                         4193
                                         7946
                                         7944
 
54Y4707     PC962    1YR 8hr PW Com Fix  7836
                                         7837
                                         7379
 
54Y4708     PC963    1YR 8hr PW Com Fix  7948
                                         7148
                                         7147
                                         7383
 
54Y4709     PC964    1YR 8hr PW Com Fix  4190
                                         4367
 
54Y4710     PC965    1YR 8hr PW Com Fix  7145
                                         7143
 
91Y9241     PC1561   1YR 8hr PW Com Fix  2583
 
46Y1669     PC1798   1YR 8hr PW Com Fix  7158
 
46Y1670     PC1799   1YR 8hr PW Com Fix  7160
 
46Y1671     PC1800   1YR 8hr PW Com Fix  8722
 
46Y1672     PC1801   1YR 8hr PW Com Fix  7914
 
46Y1916     PC1846   1YR 8hr PW Com Fix  7382
 

Two-year offerings

 
ServicePac                                Eligible
part                 ServicePac           machine
number      I/D      description          type
 
91Y5442     PC1317   2YR 8hr PW Com Fix   8486
                                          4252
                                          4253
 
  
91Y5443     PC1318    2YR 8hr PW Com Fix  8648
                                          7984
                                          7976
                                          7992
                                          7978
                                          7974
                                          7973
                                          4363
                                          4362
                                          7940
                                          7941
                                          7975
                                          7327
                                          7328
                                          4251
 
91Y5444     PC1319    2YR 8hr PW Com Fix  8877
                                          8864
                                          8878
                                          7915
 
91Y5445     PC1320    2YR 8hr PW Com Fix  7985
                                          7979
                                          8840
 
91Y5446     PC1321    2YR 8hr PW Com Fix  7969
                                          7376
                                          7377
 
91Y5447     PC1322    2YR 8hr PW Com Fix  8866
                                          7977
                                          7947
                                          7945
 
91Y5448     PC1323    2YR 8hr PW Com Fix  8865
                                          7943
 
91Y5449     PC1324    2YR 8hr PW Com Fix  7163
                                          7233
 
91Y5450     PC1325    2YR 8hr PW Com Fix  8872
                                          8874
                                          8879
                                          7141
                                          7839
                                          7380
                                          7164
 
91Y5451     PC1326    2YR 8hr PW Com Fix  8485
                                          8849
                                          4347
                                          4364
                                          8490
                                          8491
                                          4365
                                          2582
 
91Y5452     PC1327    2YR 8hr PW Com Fix  4194
                                          4368
 
91Y5453     PC1328    2YR 8hr PW Com Fix  4192
                                          4193
                                          7946
                                          7944
 
91Y5454     PC1329    2YR 8hr PW Com Fix  7836
                                          7837
                                          7379
 
91Y5455     PC1330    2YR 8hr PW Com Fix  7948
                                          7148
                                          7147
                                          7383
 
91Y5456     PC1331    2YR 8hr PW Com Fix  4190
                                          4367
 
91Y5457     PC1332    2YR 8hr PW Com Fix  7145
                                          7143
 
91Y9244     PC1562    2YR 8hr PW Com Fix  2583
 
46Y1673     PC1802    2YR 8hr PW Com Fix  7158
 
46Y1674     PC1803    2YR 8hr PW Com Fix  7160
 
46Y1675     PC1804    2YR 8hr PW Com Fix  8722
 
46Y1676     PC1805    2YR 8hr PW Com Fix  7914
 
46Y1917     PC1847    2YR 8hr PW Com Fix  7382


Note: All models are covered in machine type list above unless stated otherwise.

Maintenance service upgrade (MSU)

Maintenance Service Upgrade enhances the level of service from the Base Maintenance Service associated with the machine type and model. Maintenance Service Upgrades can include single elements or combinations of:

  1. Extended hours of coverage
  2. Upgraded service delivery method (SDM)
  3. Higher level of response time objective
Terms and eligibility requirements

Service delivery method

IBM On-site Repair (IOR): Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.

The term screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

IBM Courier Exchange (ICE): Machine exchange at customer site. If the warranty service is required, call IBM support. If the machine cannot be fixed with the help of IBM remote support, the defective machine is exchanged for a machine that is in good working order by an IBM-designated courier. The customer is responsible for disconnecting the defective machine and activating the replacement machine.

ServicePac response time: Committed service means that IBM will guarantee to restore the affected machine to good working order within an average of 6, 8, or 24 hours from the time the problem is initially reported to IBM . This committed service time is dependent on the ServicePac part number ordered. The restoration of system readiness does not include installation or configuration of system and application software.

These ServicePac offerings do not cover the repair of damage to the machine caused by failure to provide a suitable environment as prescribed by IBM , accident, disaster, misuse, abuse, non-IBM modifications of the machine, attachment of non-IBM features, or by unauthorized service on the machine. IBM does not warrant the loss or corruption of data or programs.

The customer is responsible for the reconstruction of lost or corrupted programs.

Items classified as consumable supplies or accessories are not covered under this service offering.

To be eligible for service, you must follow the registration instructions on the registration e-mail received upon purchase and must successfully register the ServicePac offering.

Hours of coverage

Limitations with respect to replacements or to parts for upgrades: Products classified as consumable supplies, such as peripheral devices and accessories, such as external displays, are not covered by this service.

Repair parts and replacement machines, which may be furnished on an exchange basis, may not be new but will be in good working order. All replaced parts and machines become the property of IBM . Some parts of IBM machines are designated as customer replaceable units (CRUs), enabling you to replace these parts.

CRU information and replacement instructions are shipped with the IBM machine. They are also available upon request. You may be given the option of installing a CRU yourself or may request IBM to install it as part of this service. You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU. Certain machines require machine code or licensed internal code (LIC), such as microcode or system code, to correctly function. For such machines, you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media, and following the instructions that IBM provides.

For a full definition of IBM maintenance services, visit

http://www.ibm.com/services/europe/maintenance/operational-guides.html


Back to topBack to top
 
Top rule
Prices
Bottom rule

For pricing information, contact your IBM representative or your IBM Business Partner.



Back to topBack to top
 
Top rule
Announcement countries
Bottom rule

Announcement is restricted to the following countries:

3 Geographical restriction of 100 km around Zagreb.
4 Eight-hour Committed ServicePac only available within 100 km of
  Bucharest and Timisoara.
5 Only 24 hour ServicePacs available in the following areas:
6 Only within a 100 km distance from IBM Moscow.
7 Only available in Istanbul, Ankara, and Izmir.
8 Within 50 km of Casablanca/Rabat.
9 Within 50 km of Tunis.
10 The eight-hour committed service level is applicable to Cairo up
   to 50 km from the city center only. The 24 hour committed
   service level is applicable to Cairo within 100 km of the city
   center and to Alexandria up to 50 kilometers of the city center.
11 Only applicable in Karachi, Lahore, and Islamabad.
12 Only within a 100 km distance from IBM Kiev.
Trademarks

IBM and ServicePac are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/