IBM ServicePac offers committed service warranty and maintenance upgrades for IBM System x

IBM Europe, Middle East, and Africa Services Announcement ZS12-0098
September 4, 2012

Table of contents
Overview Overview Prices Prices
Planned availability date Planned availability date Announcement countries Announcement countries
Description Description


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Overview
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This range of IBM® ServicePac® products delivers hardware maintenance or maintenance upgrade coverage in an electronic format.

ServicePac offerings are available through the same IBM Business Partners who sell the related IBM hardware. With this ServicePac offer, you get an off-the-shelf upgrade solution at the same time that you purchase the IBM machine. The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types.

To select the correct ServicePac for a particular machine type, you can use a selection guide that includes a complete list of machine types with cross-references. Alternatively, ServicePac details can be found at

https://www-304.ibm.com/sales/gss/download/spst/servicepac

You can order ServicePac offerings by part number through SAP in the same way you order IBM products. The simple registration process ensures that you receive fast and efficient coverage. To be eligible for service, you must purchase a ServicePac within 30 days of the purchase of the machine type to which it applies. You must also register a ServicePac offering within 15 days of purchase by completing the ServicePac online registration at

http://www.ibm.com/servicepac


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Planned availability date
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September 4, 2012



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Description
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System x ServicePac Committed Service

The following ServicePac part numbers and their associated machine types are included in this announcement.

The following six-hour Committed Service offerings are available in:

 
                                          Eligible
ServicePac          ServicePac            machine
part number   ID    description           type
 
41W9355     PC501   3yr 24x7 IOR 6hr CS   4194
                                          4368
                                          4252
                                          7328
 
41W9356     PC502    3yr 24x7 IOR 6hr CS  4362
                                          7973
                                          7975
                                          7984
                                          7940
                                          4192
                                          7870
                                          7871
 
41W9357     PC503    3yr 24x7 IOR 6hr CS  7985
 
41W9358     PC504    3yr 24x7 IOR 6hr CS  4363
                                          7974
                                          7976
                                          7978
                                          7941
                                          4193
                                          7995
                                          7971
 
41W9359     PC505    3yr 24x7 IOR 6hr CS  7977
                                          7979
                                          7972
                                          7901
                                          7946
                                          7944
                                          7872
                                          7376
                                          7377
                                          7873
 
41W9360     PC506    3yr 24x7 IOR 6hr CS  8866
                                          7902
                                          7947
                                          7837
                                          7379
                                          7945
                                          8737
 
41W9361     PC507    3yr 24x7 IOR 6hr CS  8863
                                          8864
                                          7948
                                          8865
                                          8877
                                          7943
                                          7836
 
41W9362     PC508    3yr 24x7 IOR 6hr CS  7233
 
41W9363     PC509    3yr 24x7 IOR 6hr CS  7163
                                          8872
                                          8874
                                          8878
                                          8879
                                          7141
                                          7164
                                          7143
 
41W9364     PC510    3yr 24x7 IOR 6hr CS  4347
                                          4364
                                          2582
 
41W9365     PC511    3yr 24x7 IOR 6hr CS  4365
                                          2583
 
51J9365     PC830    3yr 24x7 IOR 6hr CS  4367
                                          4190
                                          4251
                                          7327
                                          4253 (Turkey only)
 
40Y5874     PC922    3yr 24x7 IOR 6hr CS  8852
                                          7839
                                          7380
 
40Y5875     PC923    3yr 24x7 IOR 6hr CS  3020
 
40Y5876     PC924    3yr 24x7 IOR 6hr CS  8028
                                          8853
 
65Y5210     PC1086   3yr 24x7 IOR 6hr CS  8886
                                          8721
 
84Y2636     PC1180   3yr 24x7 IOR 6hr CS  7145
 
91Y3105     PC1182   3yr 24x7 IOR 6hr CS  7148
                                          7147
 
00A4767     PC1630   3yr 24x7 IOR 6hr CS  7915
 
00A4768     PC1631   3yr 24x7 IOR 6hr CS  7383
                                          8731
 
00A4769     PC1632   3yr 24x7 IOR 6hr CS  7875
 
46Y2337     PC1718   3yr 24x7 IOR 6hr CS  7914
 
46Y0718     PC1733   3yr 24x7 IOR 6hr CS  7158
 
46Y0719     PC1734   3yr 24x7 IOR 6hr CS  7160
 
46Y0720     PC1735   3yr 24x7 IOR 6hr CS  8722
 
46Y0721     PC1736   3yr 24x7 IOR 6hr CS  7906
                                          8038
 
46Y1897     PC1827   3yr 24x7 IOR 6hr CS  7382
 
46Y1898     PC1828   3yr 24x7 IOR 6hr CS  7917

The following six-hour Committed Service offerings apply to the United Kingdom only:

                                          Eligible
ServicePac           ServicePac           machine
part number ID       description          type
 
51J9454     PC865    3yr 24x7 IOR 6hr CS  4194
                                          2583
 
51J9455     PC866    3yr 24x7 IOR 6hr CS  4362
                                          4367
                                          4190
                                          4193
                                          4251
                                          7327
 
51J9456     PC867    3yr 24x7 IOR 6hr CS  8872
                                          8874
                                          7163
                                          7839
                                          7380
                                          7164
 
51J9457     PC868    3yr 24x7 IOR 6hr CS  7976
                                          7978
 
51J9458     PC869    3yr 24x7 IOR 6hr CS  7973
                                          7975
 
51J9459     PC870    3yr 24x7 IOR 6hr CS  4363
                                          4368
                                          7995
                                          7971
                                          4252
                                          7328
 
51J9460     PC871    3yr 24x7 IOR 6hr CS  7974
                                          2582
 
51J9461     PC872    3yr 24x7 IOR 6hr CS  7979
                                          7972
 
51J9462     PC873    3yr 24x7 IOR 6hr CS  4192
 
46V4646     PC898    3yr 24x7 IOR 6hr CS  7943
                                          7948
                                          3020
                                          7917
 
40Y5883     PC931    3yr 24x7 IOR 6hr CS  8852
                                          7836
                                          7148
                                          7147
 
40Y5884     PC932    3yr 24x7 IOR 6hr CS  8028
                                          8853
 
54Y4500     PC934    3yr 24x7 IOR 6hr CS  7901
                                          7946
                                          7944
                                          7872
                                          7376
                                          7377
                                          7873
 
54Y4501     PC935    3yr 24x7 IOR 6hr CS  7902
                                          7947
                                          7870
                                          7871
                                          7945
 
54Y4681     PC1000   3yr 24x7 IOR 6hr CS  7233
                                          7145
 
65Y5212     PC1088   3yr 24x7 IOR 6hr CS  7837
                                          7379
 
65Y5213     PC1089   3yr 24x7 IOR 6hr CS  8886
                                          7143
 
00A4778     PC1641   3yr 24x7 IOR 6hr CS  7383
                                          8731
 
00A4779     PC1642   3yr 24x7 IOR 6hr CS  7875
                                          7382
 
00X8417     PC1665   3yr 24x7 IOR 6hr CS  8721
 
00X8418     PC1666   3yr 24x7 IOR 6hr CS  8737
 
46Y2339     PC1720   3yr 24x7 IOR 6hr CS  7914
 
46Y2340     PC1721   3yr 24x7 IOR 6hr CS  7915
 
46Y0734     PC1749   3yr 24x7 IOR 6hr CS  7158
 
46Y0735     PC1750   3yr 24x7 IOR 6hr CS  7160
 
46Y0736     PC1751   3yr 24x7 IOR 6hr CS  8722
 
46Y0737     PC1752   3yr 24x7 IOR 6hr CS  7906
                                          8038
 

The following six-hour Committed Service offerings apply to the South Africa:

                                          Eligible
ServicePac           ServicePac           machine
part number ID       description          type
 
51J9365     PC830    3yr 24x7 IOR 6hr CS  4190
                                          4367
                                          4251
                                          7327
 
41W9356     PC502    3yr 24x7 IOR 6hr CS  4192
                                          4362
                                          7940
                                          7973
                                          7975
                                          7984
                                          7870
 
41W9358     PC504    3yr 24x7 IOR 6hr CS  4193
                                          4363
                                          7941
                                          7974
                                          7976
                                          7978
 
41W9355     PC501    3yr 24x7 IOR 6hr CS  4194
                                          4368
                                          4252
                                          7328
 
41W9364     PC510    3yr 24x7 IOR 6hr CS  4347
                                          4364
                                          2582
 
41W9365     PC511    3yr 24x7 IOR 6hr CS  4365
                                          2583
 
41W9363     PC509    3yr 24x7 IOR 6hr CS  7141
                                          7163
                                          7164
                                          7143
 
41W9361     PC507    3yr 24x7 IOR 6hr CS  7943
                                          7948
                                          7836
 
41W9359     PC505    3yr 24x7 IOR 6hr CS  7977
                                          7979
                                          7946
                                          7944
                                          7376
                                          7377
 
41W9360     PC506    3yr 24x7 IOR 6hr CS  7947
                                          7837
                                          7945
                                          7379
 
41W9357     PC503    3yr 24x7 IOR 6hr CS  7985
 
41W9362     PC508    3yr 24x7 IOR 6hr CS  7233
 
40Y5874     PC922    3yr 24x7 IOR 6hr CS  7839
 
84Y2636     PC1180   3yr 24x7 IOR 6hr CS  7145
 
  
91Y3105     PC1182   3yr 24x7 IOR 6hr CS  7148
                                          7147
 
00A4767     PC1630   3yr 24x7 IOR 6hr CS  7915
 
00A4768     PC1631   3yr 24x7 IOR 6hr CS  7383
 
46Y2337     PC1718   3yr 24x7 IOR 6hr CS  7914
 
46Y0718     PC1733   3yr 24x7 IOR 6hr CS  7158
 
46Y0719     PC1734   3yr 24x7 IOR 6hr CS  7160
 
46Y0720     PC1735   3yr 24x7 IOR 6hr CS  8722
 
46Y1897     PC1827   3yr 24x7 IOR 6hr CS  7382

The following six-hour Committed Service offerings apply to Italy only:

                                          Eligible
ServicePac           ServicePac           machine
part number ID       description          type
 
68Y5023    PC1090    3yr 24x7 IOR 6hr CS  4365
 
68Y5024    PC1091    3yr 24x7 IOR 6hr CS  4194
                                          4252
 
68Y5025    PC1092    3yr 24x7 IOR 6hr CS  4368
                                          4363
                                          7974
                                          7328
                                          2582
 
68Y5026    PC1093    3yr 24x7 IOR 6hr CS  7978
                                          4347
                                          4364
                                          7941
                                          7976
 
68Y5027    PC1094    3yr 24x7 IOR 6hr CS  4190
                                          4193
                                          4367
                                          4251
                                          7327
 
68Y5028    PC1095    3yr 24x7 IOR 6hr CS  7940
                                          7973
                                          7975
                                          4362
 
68Y5029    PC1096    3yr 24x7 IOR 6hr CS  7985
                                          7979
                                          7376
                                          7377
 
68Y5030    PC1097    3yr 24x7 IOR 6hr CS  7946
                                          7984
                                          7977
                                          4192
                                          7947
                                          7837
                                          7379
                                          7944
                                          7945
                                          7382
 
  
68Y5031    PC1098    3yr 24x7 IOR 6hr CS  7943
                                          8877
                                          8865
                                          8866
                                          7836
                                          7383
 
68Y5032    PC1099    3yr 24x7 IOR 6hr CS  8864
                                          8863
                                          7141
                                          8878
                                          8879
                                          8874
                                          8872
                                          7948
                                          7163
                                          7839
                                          7380
                                          7164
 
68Y5033    PC1100    3yr 24x7 IOR 6hr CS  7233
 
84Y2634    PC1178    3yr 24x7 IOR 6hr CS  7145
                                          7143
 
91Y3104    PC1181    3yr 24x7 IOR 6hr CS  7148
                                          7147
 
91Y7383    PC1469    3yr 24x7 IOR 6hr CS  2583
 
46Y2332    PC1713    3yr 24x7 IOR 6hr CS  7914
 
46Y2333    PC1714    3yr 24x7 IOR 6hr CS  7915
 
46Y0710    PC1725    3yr 24x7 IOR 6hr CS  7158
 
46Y0711    PC1726    3yr 24x7 IOR 6hr CS  7160
 
46Y0712    PC1727    3yr 24x7 IOR 6hr CS  8722
 

The following six-hour Committed Service offerings apply to Belgium, Netherlands, and Luxembourg only:

                                          Eligible
ServicePac           ServicePac           machine
part number ID       description          type
 
68Y5145    PC1115    3yr 24x7 IOR 6hr CS  8866
                                          8865
                                          8877
                                          7383
 
68Y5146    PC1116    3yr 24x7 IOR 6hr CS  4194
                                          4368
                                          4252
                                          7328
                                          2582
 
68Y5147    PC1117    3yr 24x7 IOR 6hr CS  4363
                                          7985
                                          7941
                                          4365
 
68Y5148    PC1118    3yr 24x7 IOR 6hr CS  7976
                                          4367
                                          4190
                                          4193
                                          7978
                                          4251
                                          7327
 
68Y5149    PC1119    3yr 24x7 IOR 6hr CS  4362
 
68Y5150    PC1120    3yr 24x7 IOR 6hr CS  7977
                                          7946
                                          7940
                                          7975
                                          7979
                                          7944
                                          7376
                                          7377
 
68Y5151    PC1121    3yr 24x7 IOR 6hr CS  7984
                                          7947
                                          4192
                                          7837
                                          7379
                                          7945
                                          7382
 
68Y5152    PC1122    3yr 24x7 IOR 6hr CS  8864
                                          7948
                                          7836
                                          7148
                                          7147
 
68Y5153    PC1123    3yr 24x7 IOR 6hr CS  8879
                                          8878
                                          7943
                                          8872
                                          8874
                                          7839
                                          7380
 
68Y5154    PC1124    3yr 24x7 IOR 6hr CS  7141
                                          7163
                                          7164
 
68Y5155    PC1125    3yr 24x7 IOR 6hr CS  7233
 
84Y2635    PC1179    3yr 24x7 IOR 6hr CS  7145
                                          7143
 
91Y7382    PC1468    3yr 24x7 IOR 6hr CS  2583
 
00A4763    PC1626    3yr 24x7 IOR 6hr CS  7915
 
46Y2331    PC1712    3yr 24x7 IOR 6hr CS  7914
 
46Y0707    PC1722    3yr 24x7 IOR 6hr CS  7158
 
46Y0708    PC1723    3yr 24x7 IOR 6hr CS  7160
 
46Y0709    PC1724    3yr 24x7 IOR 6hr CS  8722
 

The following 24-hour Committed Service offerings apply to:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
41W9366     PC512    3yr 24x7 IOR 24hr CS  N/A
 
41W9367     PC513    3yr 24x7 IOR 24hr CS  4362
                                           7973
                                           7975
                                           7984
                                           4192
                                           4367
                                           7837
                                           7327
                                           7379
                                           7376
                                           7377
 
41W9368     PC514    3yr 24x7 IOR 24hr CS  7985
                                           7941
                                           4368
                                           88531
                                           79951
                                           7328
 
41W9369     PC515    3yr 24x7 IOR 24hr CS  4363
                                           7974
                                           7976
                                           7978
                                           4194
                                           4193
                                           4252
 
41W9370     PC516    3yr 24x7 IOR 24hr CS  7977
                                           7979
                                           79711
                                           2582
 
41W9371     PC517    3yr 24x7 IOR 24hr CS  8866
 
41W9372     PC518    3yr 24x7 IOR 24hr CS  8863
                                           8864
                                           8865
                                           8877
 
41W9373     PC519    3yr 24x7 IOR 24hr CS  8879
                                           88521
 
41W9374     PC520    3yr 24x7 IOR 24hr CS  1726
                                           8872
                                           7948
                                           8874
                                           8878
 
41W9375     PC521    3yr 24x7 IOR 24hr CS  4347
                                           4364
                                           80281
 
41W9376     PC522    3yr 24x7 IOR 24hr CS  4365
 
44T5920     PC781    3yr 24x7 IOR 24hr CS  7163
                                           7233
                                           7145
                                           7164
                                           7143
 
51J9366     PC831    3yr 24x7 IOR 24hr CS  4190
                                           79011
                                           7946
                                           78701
                                           4251
                                           78711
                                           7944
                                           78721
                                           78731
 
  
51J9367     PC832    3yr 24x7 IOR 24hr CS  7940
                                           7943
                                           30201
 
51J9368     PC833    3yr 24x7 IOR 24hr CS  7141
                                           88861
 
40Y5877     PC925    3yr 24x7 IOR 24hr CS  7836
                                           7839
                                           7380
                                           7148
                                           7147
 
40Y5878     PC926    3yr 24x7 IOR 24hr CS  79721
                                           7947
                                           7945
 
54Y4502     PC936    3yr 24x7 IOR 24hr CS  79021
 
91Y7386     PC1472   3yr 24x7 IOR 24hr CS  2583
 
00A4770     PC1633   3yr 24x7 IOR 24hr CS  7915
 
00A4771     PC1634   3yr 24x7 IOR 24hr CS  7383
                                           87311
 
00A4772     PC1635    3yr 24x7 IOR 24hr CS 78751
 
00X8412     PC1660    3yr 24x7 IOR 24hr CS 87211
 
00X8561     PC1667    3yr 24x7 IOR 24hr CS 87371
 
46Y2338     PC1719    3yr 24x7 IOR 24hr CS 7914
 
46Y0722     PC1737    3yr 24x7 IOR 24hr CS 7158
 
46Y0723     PC1738    3yr 24x7 IOR 24hr CS 7160
 
46Y0724     PC1739    3yr 24x7 IOR 24hr CS 8722
 
46Y0725     PC1740    3yr 24x7 IOR 24hr CS 79061
                                           80381
 
46Y1902     PC1832    3yr 24x7 IOR 24hr CS 7382
 
46Y1903     PC1833    3yr 24x7 IOR 24hr CS 7917
 
1   Only available in Austria, Germany, and Switzerland
 

The following 24-hour Committed Service offerings apply to:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
41W9366     PC512    3yr 24x7 IOR 24hr CS  N/A
 
41W9367     PC513    3yr 24x7 IOR 24hr CS  4362
                                           7973
                                           7975
                                           7984
                                           4192
                                           4367
                                           7327
                                           4348 (Turkey only)
 
41W9368     PC514    3yr 24x7 IOR 24hr CS  7985
                                           7941
                                           4368
                                           8853
                                           7995
                                           7946
                                           7328
                                           7944
 
41W9369     PC515    3yr 24x7 IOR 24hr CS  4363
                                           7974
                                           7976
                                           7978
                                           4194
                                           4193
                                           4252
 
41W9370     PC516    3yr 24x7 IOR 24hr CS  7977
                                           7979
                                           7971
                                           7870
                                           7871
 
41W9371     PC517    3yr 24x7 IOR 24hr CS  8866
                                           7947
                                           7945
 
41W9372     PC518    3yr 24x7 IOR 24hr CS  8863
                                           8864
                                           8865
                                           8877
 
41W9373     PC519    3yr 24x7 IOR 24hr CS  8879
                                           8852
 
41W9374     PC520    3yr 24x7 IOR 24hr CS  8872
                                           7948
                                           8874
                                           8878
 
41W9375     PC521    3yr 24x7 IOR 24hr CS  4347
                                           4364
                                           8028
 
41W9376     PC522    3yr 24x7 IOR 24hr CS  4365
 
44T5920     PC781    3yr 24x7 IOR 24hr CS  7163
                                           7233
                                           7164
 
  
51J9366     PC831    3yr 24x7 IOR 24hr CS  4190
                                           7901
                                           7837
                                           4251
                                           7379
                                           7872
                                           7376
                                           4253
                                           7377
                                           7873
 
51J9367     PC832    3yr 24x7 IOR 24hr CS  7940
                                           7943
                                           3020
 
51J9368     PC833    3yr 24x7 IOR 24hr CS  7141
                                           8886
                                           7145
                                           7143
 
40Y5877     PC925    3yr 24x7 IOR 24hr CS  N/A
 
40Y5878     PC926    3yr 24x7 IOR 24hr CS  7972
                                           7836
 
54Y4502     PC936    3yr 24x7 IOR 24hr CS  7902
 
91Y3107     PC1184   3yr 24x7 IOR 24hr CS  7148
                                           7380
                                           7839
                                           7147
 
91Y7387     PC1473   3yr 24x7 IOR 24hr CS  2583
 
91Y7388     PC1474   3yr 24x7 IOR 24hr CS  2582
 
00A4775     PC1638   3yr 24x7 IOR 24hr CS  7915
 
00A4776     PC1639   3yr 24x7 IOR 24hr CS  7383
                                           8731
 
00A4777     PC1640   3yr 24x7 IOR 24hr CS  7875
 
00X8415     PC1663   3yr 24x7 IOR 24hr CS  8721
 
00X8416     PC1664   3yr 24x7 IOR 24hr CS  8737
 
46Y2330     PC1711   3yr 24x7 IOR 24hr CS  7914
 
46Y0730     PC1745   3yr 24x7 IOR 24hr CS  7158
 
46Y0731     PC1746   3yr 24x7 IOR 24hr CS  7160
 
46Y0732     PC1747   3yr 24x7 IOR 24hr CS  8722
 
46Y0733     PC1748   3yr 24x7 IOR 24hr CS  7906
                                           8038
 
46Y1904     PC1834   3yr 24x7 IOR 24hr CS  7832
 
46Y1905     PC1835   3yr 24x7 IOR 24hr CS  7917
 

The following 24-hour Committed Service offerings apply to the South Africa:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
51J9366     PC831    3yr 24x7 IOR 24hr CS  4190
                                           7946
                                           4251
                                           7944
 
41W9367     PC513    3yr 24x7 IOR 24hr CS  4367
                                           4192
                                           4362
                                           7973
                                           7975
                                           7984
                                           7837
                                           7327
                                           7379
                                           7376
                                           7377
 
51J9367     PC832    3yr 24x7 IOR 24hr CS  7940
                                           7943
 
41W9369     PC515    3yr 24x7 IOR 24hr CS  7974
                                           7976
                                           4194
                                           4193
                                           4363
                                           7978
                                           4252
 
41W9368     PC514    3yr 24x7 IOR 24hr CS  7941
                                           4368
                                           7985
                                           7328
 
41W9375     PC521    3yr 24x7 IOR 24hr CS  4347
                                           4364
 
41W9376     PC522    3yr 24x7 IOR 24hr CS  4365
 
51J9368     PC833    3yr 24x7 IOR 24hr CS  7141
 
44T5920     PC781    3yr 24x7 IOR 24hr CS  7163
                                           7233
                                           7145
                                           7164
                                           7143
 
41W9374     PC520    3yr 24x7 IOR 24hr CS  7948
 
41W9370     PC516    3yr 24x7 IOR 24hr CS  7977
                                           7979
                                           2582
 
40Y5878     PC926    3yr 24x7 IOR 24hr CS  7947
                                           7945
 
40Y5877     PC925    3yr 24x7 IOR 24hr CS  7836
                                           7839
                                           7380
                                           7148
                                           7147
 
91Y7386     PC1472   3yr 24x7 IOR 24hr CS  2583
 
00A4770     PC1633   3yr 24x7 IOR 24hr CS  7915
 
00A4771     PC1634   3yr 24x7 IOR 24hr CS  7383
 
46Y2338     PC1719   3yr 24x7 IOR 24hr CS  7914
 
46Y0722     PC1737   3yr 24x7 IOR 24hr CS  7158
 
46Y0723     PC1738   3yr 24x7 IOR 24hr CS  7160
 
46Y0724     PC1739   3yr 24x7 IOR 24hr CS  8722
 
46Y1902     PC1832   3yr 24x7 IOR 24hr CS  7382
 

The following eight-hour Committed Service offerings apply to:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
41W9674     PC523    3yr 24x7 IOR 8hr CS   4191
                                           4368
                                           4252
                                           7328
 
41W9675     PC524    3yr 24x7 IOR 8hr CS   4362
                                           7973
                                           7975
                                           7984
                                           4190
                                           4367
                                           4251
                                           7327
                                           4253
 
41W9676     PC525    3yr 24x7 IOR 8hr CS   7985
 
41W9677     PC526    3yr 24x7 IOR 8hr CS   4363
                                           7974
                                           7976
                                           7978
                                           7941
                                           4193
 
41W9678     PC527    3yr 24x7 IOR 8hr CS   7977
                                           7979
                                           4192
                                           7972
 
  
41W9679     PC528    3yr 24x7 IOR 8hr CS   8866
                                           7902
                                           7837
                                           7379
                                           7376
                                           7377
                                           7875
 
41W9680     PC529    3yr 24x7 IOR 8hr CS   8863
                                           7948
                                           7943
                                           8864
                                           8865
                                           8877
                                           3020
                                           7947
                                           7836
                                           7945
 
41W9681     PC530    3yr 24x7 IOR 8hr CS   7233
                                           7145
 
41W9682     PC531    3yr 24x7 IOR 8hr CS   8872
                                           8874
                                           8878
                                           8879
                                           7141
                                           7839
                                           7380
 
41W9683     PC532    3yr 24x7 IOR 8hr CS   4347
                                           4364
                                           2582
 
41W9684     PC533    3yr 24x7 IOR 8hr CS   4365
                                           2583
 
44T5919     PC780    3yr 24x7 IOR 8hr CS   7163
                                           7164
                                           7143
 
51J9369     PC834    3yr 24x7 IOR 8hr CS   7940
                                           7901
                                           8028
                                           7946
                                           7870
                                           7871
                                           7944
                                           7872
                                           7873
 
56Y6214     PC1001   3yr 24x7 IOR 8hr CS   8852
 
56Y6215     PC1002   3yr 24x7 IOR 8hr CS   7971
                                           7995
                                           8853
 
65Y5211     PC1087   3yr 24x7 IOR 8hr CS   8886
 
91Y3106     PC1183   3yr 24x7 IOR 8hr CS   7148
                                           7147
 
00A4773     PC1636   3yr 24x7 IOR 8hr CS   7915
 
00A4774     PC1637   3yr 24x7 IOR 8hr CS   7383
                                           8731
 
00X8413     PC1661   3yr 24x7 IOR 8hr CS   8721
 
00X8414     PC1662   3yr 24x7 IOR 8hr CS   8737
 
46Y2329     PC1710   3yr 24x7 IOR 8hr CS   7914
 
46Y0726     PC1741   3yr 24x7 IOR 8hr CS   7158
 
46Y0727     PC1742   3yr 24x7 IOR 8hr CS   7160
 
46Y0728     PC1743   3yr 24x7 IOR 8hr CS   8722
 
46Y0729     PC1744   3yr 24x7 IOR 8hr CS   7906
                                           8038
 
46Y1899     PC1829   3yr 24x7 IOR 8hr CS   7382
 
46Y1900     PC1830   3yr 24x7 IOR 8hr CS   7917
 

The following eight-hour Committed Service offerings apply to:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
68Y4926     PC1101   3yr 24x7 IOR 8hr CS   4365
                                           4194
                                           4252
 
68Y4927     PC1102   3yr 24x7 IOR 8hr CS   4368
                                           7328
                                           2582
 
68Y4928     PC1103   3yr 24x7 IOR 8hr CS   4363
                                           7974
                                           4364
                                           7941
                                           4347
 
68Y4929     PC1104   3yr 24x7 IOR 8hr CS   7978
                                           4193
 
68Y4930     PC1105   3yr 24x7 IOR 8hr CS   7976
                                           4362
                                           7940
                                           4190
                                           7946
                                           4367
                                           4251
                                           7327
                                           7944
 
68Y4931     PC1106   3yr 24x7 IOR 8hr CS   7975
                                           4192
                                           7984
                                           7985
                                           7973
 
68Y4932     PC1107   3yr 24x7 IOR 8hr CS   7979
                                           7148
 
68Y4933     PC1108   3yr 24x7 IOR 8hr CS   7837
                                           7947
                                           7379
                                           7945
 
68Y4934     PC1109   3yr 24x7 IOR 8hr CS   7977
 
68Y4935     PC1110   3yr 24x7 IOR 8hr CS   7943
 
  
68Y4936     PC1111   3yr 24x7 IOR 8hr CS   7948
                                           7836
                                           7376
                                           7377
                                           7147
 
68Y4937     PC1112   3yr 24x7 IOR 8hr CS   8877
                                           8863
                                           8864
                                           8865
                                           8874
                                           8878
                                           8879
                                           7839
                                           7380
 
68Y4938     PC1113   3yr 24x7 IOR 8hr CS   7163
                                           7141
                                           8866
                                           8872
                                           7164
 
68Y4939     PC1114   3yr 24x7 IOR 8hr CS   7233
                                           7145
 
91Y7380     PC1466   3yr 24x7 IOR 8hr CS   7143
 
91Y7381     PC1467   3yr 24x7 IOR 8hr CS   2583
 
00A4765     PC1628   3yr 24x7 IOR 8hr CS   7915
 
00A4766     PC1629   3yr 24x7 IOR 8hr CS   7383
 
46Y2336     PC1717   3yr 24x7 IOR 8hr CS   7914
 
46Y0715     PC1730   3yr 24x7 IOR 8hr CS   7158
 
46Y0716     PC1731   3yr 24x7 IOR 8hr CS   7160
 
46Y0717     PC1732   3yr 24x7 IOR 8hr CS   8722
 
46Y1901     PC1831   3yr 24x7 IOR 8hr CS   7382
 

The following eight-hour Committed Service offerings apply to France only:

                                           Eligible
ServicePac           ServicePac            machine
part number ID       description           type
 
91Y5070     PC1211   3yr 24x7 IOR 8hr CS   4368
                                           7328
                                           2582
 
91Y5071     PC1212   3yr 24x7 IOR 8hr CS   7976
                                           7160
 
91Y5072     PC1213   3yr 24x7 IOR 8hr CS   7978
 
91Y5073     PC1214   3yr 24x7 IOR 8hr CS   7327
 
91Y5074     PC1215   3yr 24x7 IOR 8hr CS   7944
                                           7946
                                           7377
                                           7376
 
91Y5075     PC1216   3yr 24x7 IOR 8hr CS   7947
                                           7382
 
91Y5076     PC1217   3yr 24x7 IOR 8hr CS   7837
 
91Y5077     PC1218   3yr 24x7 IOR 8hr CS   7379
 
91Y5078     PC1219   3yr 24x7 IOR 8hr CS   7836
 
91Y5079     PC1220   3yr 24x7 IOR 8hr CS   7380
                                           7839
 
91Y5080     PC1221   3yr 24x7 IOR 8hr CS   7163
                                           7164
 
91Y5081     PC1222   3yr 24x7 IOR 8hr CS   7145
                                           7143
 
91Y5082     PC1223   3yr 24x7 IOR 8hr CS   7233
 
91Y7384     PC1470   3yr 24x7 IOR 8hr CS   2583
 
91Y7385     PC1471   3yr 24x7 IOR 8hr CS   7147
 
00A4764     PC1627   3yr 24x7 IOR 8hr CS   7383
 
46Y2334     PC1715   3yr 24x7 IOR 8hr CS   7914
 
46Y2335     PC1716   3yr 24x7 IOR 8hr CS   7915
 
46Y0713     PC1728   3yr 24x7 IOR 8hr CS   7158
 
46Y0714     PC1729   3yr 24x7 IOR 8hr CS   8722
 

Note: All models are covered in the machine type list above unless stated otherwise.

Warranty service upgrade (WSU)

Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of:

  1. Extended hours of coverage
  2. Upgraded service delivery method (SDM)
  3. Higher level of response time objective
Terms and eligibility requirements

Service delivery method

IBM On-site Repair (IOR): Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.

Screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

ServicePac response time: Committed service means that IBM will guarantee that the affected machine will be restored to good working order within an average of 6, 8, or 24 hours from the time the problem is initially reported to IBM . This committed service time is dependent on the ServicePac part number ordered. The restoration of system readiness does not include installation or configuration of system and application software.

These ServicePac offerings do not cover the repair of damage to the machine caused by failure to provide a suitable environment as prescribed by IBM , accident, disaster, misuse, abuse, non-IBM modifications of the machine, attachment of non-IBM features, or by unauthorized service on the machine. IBM does not warrant the loss or corruption of data or programs.

The customer is responsible for the reconstruction of lost or corrupted programs.

Items classified as consumable supplies or accessories are not covered under this service offering.

To be eligible for service, you must follow the registration instructions on the registration e-mail received upon purchase and must successfully register the ServicePac offering.

Hours of coverage

Limitations with respect to replacements or to parts for upgrades: Products classified as consumable supplies, such as peripheral devices and accessories, such as external displays, are not covered by this service.

Repair parts and replacement machines, which may be furnished on an exchange basis, may not be new but will be in good working order. All replaced parts and machines become the property of IBM . Some parts of IBM machines are designated as customer replaceable units (CRUs), enabling you to replace these parts.

CRU information and replacement instructions are shipped with the IBM machine. They are also available upon request. You may be given the option of installing a CRU yourself or may request IBM to install it as part of this service. You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU. Certain machines require machine code or licensed internal code (LIC), such as microcode or system code, to correctly function. For such machines, you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media, and following the instructions that IBM provides.

For a full definition of IBM maintenance services, visit

http://www.ibm.com/services/europe/maintenance/operational-guides.html


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Top rule
Prices
Bottom rule

For pricing information, contact your IBM representative or your IBM Business Partner.



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Top rule
Announcement countries
Bottom rule

Announcement is restricted to the following countries:

2 Only available in Istanbul, Ankara, and Izmir
3 Only within a 100 km distance from IBM Moscow
4 Only 24 hr ServicePacs available in the following areas:
5 8 hour Committed ServicePac only available within 100 km of
  Bucharest and Timisoara.
6 UK mainland only.
7 Geographical restriction of 100 km around Zagreb.
8 Available in the following cities:
  Johannesburg, Durban, Pretoria, Port Elisabeth, and Cape Town
  within a radius of 80 km of following cities: Johannesburg, Durban, and
  Cape Town.
9 Within 100 km of Belgrade only.
10 Within 100 km of Stockholm, Malmo and, Goteborg only.
11 Within 120 km of Helsinki, Turku, Tampere, and Oulu only.
12 Within 50 km of Oslo only.
13 8 hour Committed ServicePac available within 75 km of Sofia only.
  
14 Only available in the following areas:
15 Within 50 km of Casablanca/Rabat.
16 Within 50 km of Tunis.
17 The 8 hour committed service level is applicable to Cairo up
   to 50 km from the city center only. The 24 hour committed
   service level is applicable to Cairo within 100 km of the city
   center and to Alexandria up to 50 km of the city center.
18 Only applicable in Karachi, Lahore, and Islamabad only.
19 Only within a 100 km distance from IBM Kiev.
Trademarks

IBM and ServicePac are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/