IBM ServicePac offers committed service warranty upgrade plus hard drive retention for IBM System x and Storage products

IBM Europe, Middle East, and Africa Services Announcement ZS12-0095
September 4, 2012

Table of contents
Overview Overview Prices Prices
Planned availability date Planned availability date Announcement countries Announcement countries
Description Description


Top rule
Overview
Bottom rule

This range of IBM® ServicePac® products delivers committed service warranty upgrade plus hard drive retention option in an electronic format.

ServicePac offerings are available through the same IBM Business Partners who sell the related IBM hardware. With this ServicePac offer, you get an off-the-shelf upgrade solution at the same time that you purchase the IBM machine. The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types.

To select the correct ServicePac for a particular machine type, you can use a selection guide that includes a complete list of machine types with cross-references. Alternatively, ServicePac details can be found at

https://www-304.ibm.com/sales/gss/download/spst/servicepac

You can order ServicePac offerings by part number through SAP in the same way you order IBM products. The simple registration process ensures that you receive fast and efficient coverage. To be eligible for service, you must purchase a ServicePac within 30 days of the purchase of the machine type to which it applies. You must also register a ServicePac offering within 15 days of purchase by completing the ServicePac online registration at

http://www.ibm.com/servicepac


Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

September 4, 2012



Back to topBack to top
 
Top rule
Description
Bottom rule

System x and Storage ServicePac Committed Service plus HDD retention

The following ServicePac part numbers and their associated machine types are included in this announcement.

The following 24-hour Committed Service offerings with HDD retention apply to Germany only.

System x® portfolio

ServicePac                                       Eligible
part                  ServicePac                 machine
number      ID        description                type
 
46Y1451     PC1780    3Y IOR 24x7 24hCS+HDDR     7158
 
46Y1452     PC1781    3Y IOR 24x7 24hCS+HDDR     7160
 
46Y1453     PC1773    3Y IOR 24x7 24hCS+HDDR     7914
 
46Y1454     PC1774    3Y IOR 24x7 24hCS+HDDR     7915
 
46Y1455     PC1775    3Y IOR 24x7 24hCS+HDDR     7383
                                                 8731
 
46Y1456     PC1776    3Y IOR 24x7 24hCS+HDDR     8721
 
46Y1457     PC1777    3Y IOR 24x7 24hCS+HDDR     8737
 
46Y1458     PC1778    3Y IOR 24x7 24hCS+HDDR     8722
 
46Y1459     PC1779    3Y IOR 24x7 24hCS+HDDR     7906
                                                 8038
 
46Y1559     PC1782    3Y IOR 24x7 24hCS+HDDR     7875
 
91Y8398     PC1527    3Y IOR 24x7 24hCS+HDDR     7147
                                                 7148
                                                 7380
                                                 7836
                                                 7839
 
91Y8399     PC1528    3Y IOR 24x7 24hCS+HDDR     7945
                                                 7947
                                                 7972
 
91Y8400     PC1529    3Y IOR 24x7 24hCS+HDDR     4192
                                                 4362
                                                 4367
                                                 7327
                                                 7376
                                                 7377
                                                 7379
                                                 7382
                                                 7837
                                                 7973
                                                 7975
                                                 7984
 
91Y8401     PC1530    3Y IOR 24x7 24hCS+HDDR     4368
                                                 7328
                                                 7941
                                                 7985
                                                 7995
                                                 8853
 
 
91Y8402     PC1531    3Y IOR 24x7 24hCS+HDDR     4193
                                                 4194
                                                 4252
                                                 4363
                                                 7974
                                                 7976
                                                 7978
 
91Y8403     PC1532    3Y IOR 24x7 24hCS+HDDR     2582
                                                 7971
                                                 7977
                                                 7979
 
91Y8404     PC1533    3Y IOR 24x7 24hCS+HDDR     8866
 
91Y8405     PC1534    3Y IOR 24x7 24hCS+HDDR     8863
                                                 8864
                                                 8865
                                                 8877
 
91Y8406     PC1535   3Y IOR 24x7 24hCS+HDDR      8852
                                                 8879
 
91Y8407     PC1536   3Y IOR 24x7 24hCS+HDDR      7948
                                                 8872
                                                 8874
                                                 8878
 
91Y8408     PC1537   3Y IOR 24x7 24hCS+HDDR      4347
                                                 4364
                                                 8028
 
91Y8409     PC1538   3Y IOR 24x7 24hCS+HDDR      4365
 
91Y8410     PC1539   3Y IOR 24x7 24hCS+HDDR      7143
                                                 7145
                                                 7163
                                                 7164
                                                 7233
 
91Y8411     PC1540   3Y IOR 7x24 24hCS+HDDR      4190
                                                 4251
                                                 7870
                                                 7871
                                                 7872
                                                 7873
                                                 7901
                                                 7944
                                                 7946
 
91Y8412     PC1541   3Y IOR 7x24 24hCS+HDDR      3020
                                                 7917
                                                 7940
                                                 7943
 
91Y8413     PC1542   3Y IOR 7x24 24hCS+HDDR      7141
                                                 8886
 
91Y8414     PC1543   3Y IOR 7x24 24hCS+HDDR      7902
 
91Y8415     PC1544   3Y IOR 7x24 24hCS+HDDR      2583

Storage portfolio

ServicePac
part                    ServicePac               Machine
number     ID           description              type
 
91Y8416    SD994   SAP  3Y IOR 24x7 24h CS+HDDR  1726
 
91y8417    SD995   SAP  3Y IOR 24x7 24h CS+HDDR  1727
 
91Y8418    SD996   SAP  3Y IOR 24x7 24h CS+HDDR  1746-A2D
                                                 1746-A2S
                                                 1746-C2A
                                                 1746-A4E
                                                 1746-E4A
                                                 1746-E4T
                                                 1746-T4E
                                                 1747-24X
                                                 1747-HC2
   
91Y8419    SD997  SAP   3Y IOR 24x7 24h CS+HDDR  1746-A4D
                                                 1746-A4S
                                                 1746-C4A
                                                 1746-C4T
                                                 1746-T4D
 
91Y8420    SD998  SAP   3Y IOR 24x7 24h CS+HDDR  1746-A2E
                                                 1746-E2A
                                                 1747-12X
                                                 1747-HC1
 
91Y8421    SD999  SOF   3Y IOR 24x7 24h CS+HDDR  1812-81A
 
91Y8422    SD1000 SAP   3Y IOR 24x7 24h CS+HDDR  1812-81H
 
91Y8423    SD1001 SAP   3Y IOR 24x7 24h CS+HDDR  1812-8VH
 
91Y8424    SD1002 SOF   3Y IOR 24x7 24h CS+HDDR  1814-52A
                                                 1814-92H
 
91Y8425    SD1003 SOF   3Y IOR 24x7 24h CS+HDDR  1814-20A
                                                 1814-94H
                                                 1814-98H
 
91Y8426    SD1004 SOF   3Y IOR 24x7 24h CS+HDDR  1814-70A
 
91Y8427    SD1005 SAP   3Y IOR 24x7 24h CS+HDDR  1814-70H
 
91Y8428    SD1006 SOF   3Y IOR 24x7 24h CS+HDDR  1814-72A
 
91Y8429    SD1007 SAP   3Y IOR 24x7 24h CS+HDDR  1814-72H
 
91Y8430    SD1008 SAP   3Y IOR 24x7 24h CS+HDDR  1814-7VH
 
91Y8431    SD1009 SOF   3Y IOR 24x7 24h CS+HDDR  1815-80A
 
91Y8432    SD1010 SAP   3Y IOR 24x7 24h CS+HDDR  1815-80H
 
91Y8433    SD1011 SOF   3Y IOR 24x7 24h CS+HDDR  1815-82A
 
91Y8434    SD1012 SAP   3Y IOR 24x7 24h CS+HDDR  1815-82H
 
91Y8435    SD1013 SOF   3Y IOR 24x7 24h CS+HDDR  1815-84A
 
91Y8436    SD1014 SAP   3Y IOR 24x7 24h CS+HDDR  1815-84H
 
91Y8437    SD1015 SOF   3Y IOR 24x7 24h CS+HDDR  1815-88A
 
91Y8438    SD1016 SAP   3Y IOR 24x7 24h CS+HDDR  1815-88H
 
91Y8439    SD1017 SOF   3Y IOR 24x7 24h CS+HDDR  1818-51A
                                                 1818-G1A
 
91Y8440    SD1018 SOF   3Y IOR 24x7 24h CS+HDDR  1818-53A
 
91Y8441    SD1019 SOF   3Y IOR 24x7 24h CS+HDDR  1818-D1A

Note: All models are covered in the machine type list above unless stated otherwise.

Warranty service upgrade (WSU)

Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of:

  1. Extended hours of coverage
  2. Upgraded service delivery method (SDM)
  3. Higher level of response time objective

Hard drive (HDD) retention

The hard drive retention option lets the customer retain their defective IBM hard drives when replacement is required during a service repair call. IBM will provide the customer with a replacement hard drive, and the defective hard drive will be left at the customer's facility for their disposal. This option allows the customer to more safely secure their sensitive data and to help ensure privacy for their customers.

Terms and eligibility requirements

Service delivery method

IBM On-site Repair (IOR): Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.

Screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

ServicePac response time: Committed service means that IBM will guarantee that the affected machine will be restored to good working order within an average of 24 hours from the time the problem is initially reported to IBM . This committed service time is dependent on the ServicePac part number ordered. The restoration of system readiness does not include installation or configuration of system and application software.

These ServicePac offerings do not cover the repair of damage to the machine caused by failure to provide a suitable environment as prescribed by IBM , accident, disaster, misuse, abuse, non-IBM modifications of the machine, attachment of non-IBM features, or by unauthorized service on the machine. IBM does not warrant the loss or corruption of data or programs.

The customer is responsible for the reconstruction of lost or corrupted programs.

Items classified as consumable supplies or accessories are not covered under this service offering.

To be eligible for service, you must follow the registration instructions on the registration e-mail received upon purchase and must successfully register the ServicePac offering.

Hours of coverage

Limitations with respect to replacements or to parts for upgrades: Products classified as consumable supplies, such as peripheral devices and accessories, such as external displays, are not covered by this service.

Repair parts and replacement machines, which may be furnished on an exchange basis, may not be new but will be in good working order. All replaced parts and machines become the property of IBM . Some parts of IBM machines are designated as customer replaceable units (CRUs), enabling you to replace these parts.

CRU information and replacement instructions are shipped with the IBM machine. They are also available upon request. You may be given the option of installing a CRU yourself or may request IBM to install it as part of this service. You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU. Certain machines require machine code or licensed internal code (LIC), such as microcode or system code, to correctly function. For such machines, you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media, and following the instructions that IBM provides.

For a full definition of IBM maintenance services, visit

http://www.ibm.com/services/europe/maintenance/operational-guides.html


Back to topBack to top
 
Top rule
Prices
Bottom rule

For pricing information, contact your IBM representative or your IBM Business Partner.



Back to topBack to top
 
Top rule
Announcement countries
Bottom rule

Announcement is restricted to Germany only.

Trademarks

IBM, ServicePac and System x are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/