IBM Post Warranty ServicePac offers parts only service for IBM System x and BladeCenter products

IBM Europe, Middle East, and Africa Services Announcement ZS12-0092
September 4, 2012

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Planned availability date Planned availability date Announcement countries Announcement countries
Description Description


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Overview
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These IBM® ServicePac® offerings cover IBM System x® and BladeCenter® products and deliver IBM Parts Services for IBM hardware no longer covered by warranty.

ServicePac is available through the same IBM Business Partners who sell the related IBM hardware. With these ServicePac offerings, you get an off-the-shelf upgrade solution at the same time that you purchase the IBM machine. The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types.

To select the correct ServicePac for a particular machine type, you can use a selection guide that includes a complete list of machine types with cross-references. Alternatively, ServicePac details can be found at

https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

You can order ServicePac offerings by part number through SAP in the same way you order IBM products. The simple registration process ensures that you receive fast and efficient coverage. You must also register a ServicePac offering within 15 days of purchase by completing the ServicePac online registration at

http://www.ibm.com/servicepac


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Planned availability date
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September 4, 2012



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Description
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System x Post Warranty ServicePac - Parts only

The following part numbers are available in Ukraine and Kazakhstan only.

 
ServicePac                                         Eligible
part                  ServicePac                  Machine
number       ID       description                 type Model
 
91Y7085     PC1381   1YR 9x5 Parts Only Repair    1754  A1X
  
91Y7086     PC1382   1YR 9x5 Parts Only Repair    1735
                                                  1754  A2X
                                                  4347
                                                  4364
                                                  4365
                                                  7971
                                                  8014
                                                  8028
91Y7087     PC1383   1YR 9x5 Parts Only Repair    2583
                                                  4251
                                                  4252
                                                  4362
                                                  4363
                                                  7327
                                                  7328
                                                  7940
                                                  7941
                                                  7973
                                                  7974
                                                  7975
                                                  7976
                                                  7978
                                                  7981
                                                  7984
                                                  7992
                                                  7995
                                                  7996
                                                  8850
                                                  8853
                                                  6630  010
                                                  6630  E10
91Y7088     PC1384   1YR 9x5 Parts Only Repair    2582
                                                  4253
91Y7089     PC1385   1YR 9x5 Parts Only Repair    1754  D1X
                                                  4190
                                                  4194
                                                  4367
                                                  4368
                                                  7870
                                                  7871
                                                  8843
                                                  8844
91Y7090     PC1386   1YR 9x5 Parts Only Repair    7376
91Y7091     PC1387   1YR 9x5 Parts Only Repair    7377
91Y7092     PC1388   1YR 9x5 Parts Only Repair    7872
                                                  7873
                                                  7901
                                                  7902
                                                  7944
                                                  7946
                                                  7972
                                                  7979
                                                  7985
                                                  8678
                                                  8839
                                                  8842
                                                  9362
91Y7093     PC1389   1YR 9x5 Parts Only Repair    1733
                                                  4192
                                                  4193
                                                  7379
                                                  7382
                                                  7836
                                                  7837
                                                  7977
                                                  9361
  
91Y7094     PC1390   1YR 9x5 Parts Only Repair    0446  013
                                                  5396
                                                  7945
                                                  7947
                                                  7948
                                                  8866
                                                  9307
                                                  9308
                                                  9956
                                                  0446  E13
91Y7095     PC1391   1YR 9x5 Parts Only Repair    9360
91Y7096     PC1392   1YR 9x5 Parts Only Repair    1754  D2X
                                                  3020
                                                  7943
                                                  8684
                                                  8863
91Y7097     PC1393   1YR 9x5 Parts Only Repair    8864
                                                  8877
91Y7098     PC1394   1YR 9x5 Parts Only Repair    7147
                                                  7148
91Y7099     PC1395   1YR 9x5 Parts Only Repair    8765
                                                  8878
91Y7100     PC1396   1YR 9x5 Parts Only Repair    0563 012
                                                  7380
                                                  7839
                                                  7309 CFC
                                                  7309 CD8
91Y7101     PC1397   1YR 9x5 Parts Only Repair    7141
                                                  7163
                                                  8872
                                                  8874
                                                  8879
91Y7102     PC1398   1YR 9x5 Parts Only Repair    7164
91Y7103     PC1399   1YR 9x5 Parts Only Repair    0446  017
                                                  7143
                                                  7145
                                                  7233
91Y9279     PC1563   1YR 9x5 Parts Only Repair    0719  410
                                                  0719  420
91Y9280     PC1564   1YR 9x5 Parts Only Repair    7309  G64
                                                  7309  64F
91Y9281     PC1565   1YR 9x5 Parts Only Repair    7309  BF9
                                                  7309  BD5
                                                  7309  BR6
                                                  7309  BF7
91Y9282     PC1566   1YR 9x5 Parts Only Repair    7987  AAX
91Y9283     PC1567   1YR 9x5 Parts Only Repair    7987  ABX
91Y9284     PC1568   1YR 9x5 Parts Only Repair    7309  G52
                                                  7309  52F
00A3625     PC1583   1YR 9x5 Parts Only Repair    9363
46Y1800     PC1807   1YR 9x5 Parts Only Repair    3625  32Y
                                                  3625  50Y
                                                  3625  1TY
46Y1803     PC1810   1YR 9x5 Parts Only Repair    7158
46Y1804     PC1811   1YR 9x5 Parts Only Repair    7160
46Y1801     PC1808   1YR 9x5 Parts Only Repair    7309  CF9
                                                  7309  CR9
46Y1806     PC1813   1YR 9x5 Parts Only Repair    7914
46Y1802     PC1809   1YR 9x5 Parts Only Repair    7915
46Y1805     PC1812   1YR 9x5 Parts Only Repair    8722
 
91Y7104     PC1401   2YR 9x5 Parts Only Repair    1754  A1X
91Y7105     PC1402   2YR 9x5 Parts Only Repair    1735
                                                  1754  A2X
                                                  4347
                                                  4364
                                                  4365
                                                  7971
                                                  8014
                                                  8028
  
91Y7106     PC1403   2YR 9x5 Parts Only Repair    2583
                                                  4251
                                                  4252
                                                  4362
                                                  4363
                                                  7327
                                                  7328
                                                  7940
                                                  7941
                                                  7973
                                                  7974
                                                  7975
                                                  7976
                                                  7978
                                                  7981
                                                  7984
                                                  7995
                                                  7996
                                                  8853
                                                  6630  010
                                                  6630  E10
91Y7107     PC1404   2YR 9x5 Parts Only Repair    2582
                                                  4253
91Y7108     PC1405   2YR 9x5 Parts Only Repair    1754  D1X
                                                  4190
                                                  4194
                                                  4367
                                                  4368
                                                  7870
                                                  7871
                                                  8843
                                                  8844
91Y7109     PC1406   2YR 9x5 Parts Only Repair    7376
91Y7110     PC1407   2YR 9x5 Parts Only Repair    7377
91Y7111     PC1408   2YR 9x5 Parts Only Repair    7872
                                                  7873
                                                  7901
                                                  7902
                                                  7944
                                                  7946
                                                  7972
                                                  7979
                                                  7985
                                                  9362
91Y7112     PC1409   2YR 9x5 Parts Only Repair    4192
                                                  4193
                                                  7379
                                                  7382
                                                  7836
                                                  7837
                                                  7977
                                                  9361
91Y7113     PC1410   2YR 9x5 Parts Only Repair    0446  013
                                                  5396
                                                  7945
                                                  7947
                                                  7948
                                                  8866
                                                  9307
                                                  9956
                                                  0446  E13
91Y7114     PC1411   2YR 9x5 Parts Only Repair    9360
91Y7115     PC1412   2YR 9x5 Parts Only Repair    1754  D2X
                                                  3020
                                                  7943
                                                  8684
91Y7116     PC1413   2YR 9x5 Parts Only Repair    8864
                                                  8877
91Y7117     PC1414   2YR 9x5 Parts Only Repair    7147
                                                  7148
91Y7118     PC1415   2YR 9x5 Parts Only Repair    8765
                                                  8878
  
91Y7119     PC1416   2YR 9x5 Parts Only Repair    0563  012
                                                  7380
                                                  7839
                                                  7309  CFC
                                                  7309  CD8
91Y7120     PC1417   2YR 9x5 Parts Only Repair    7141
                                                  7163
                                                  8872
                                                  8874
                                                  8879
91Y7121     PC1418   2YR 9x5 Parts Only Repair    7164
91Y7122     PC1419   2YR 9x5 Parts Only Repair    0466  017
                                                  7143
                                                  7145
                                                  7233
91Y9286     PC1570   2YR 9x5 Parts Only Repair    0719  410
                                                  0719  420
91Y9287     PC1571   2YR 9x5 Parts Only Repair    7309  G64
                                                  7309  64F
91Y9288     PC1572   2YR 9x5 Parts Only Repair    7309  BF9
                                                  7309  BD5
                                                  7309  BR6
                                                  7309  BF7
91Y9289     PC1573   2YR 9x5 Parts Only Repair    7987  AAX
91Y9290     PC1574   2YR 9x5 Parts Only Repair    7987  ABX
91Y9285     PC1569   2YR 9x5 Parts Only Repair    7309  G52
                                                  7309  52F
00A3626     PC1584   2YR 9x5 Parts Only Repair    9363
46Y1807     PC1814   2YR 9x5 Parts Only Repair    3625  32Y
                                                  3625  50Y
                                                  3625  1TY
46Y1810     PC1817   2YR 9x5 Parts Only Repair    7158
46Y1811     PC1818   2YR 9x5 Parts Only Repair    7160
46Y1808     PC1815   2YR 9x5 Parts Only Repair    7309  CF9
                                                  7309  CR9
46Y1813     PC1820   2YR 9x5 Parts Only Repair    7914
46Y1809     PC1816   2YR 9x5 Parts Only Repair    7915
46Y1812     PC1819   2YR 9x5 Parts Only Repair    8722

Note: All models are covered in the machine type list above unless stated otherwise.

Service delivery method

Offering structure

These ServicePac include the following post warranty services for System x and BladeCenter products:

On-site service and labor are not included. Anything outside this Service Level Agreement (SLA) is not IBM responsibility as stated in the terms and conditions. This ServicePac solution is primarily offered to satisfy two scenarios:

  1. Clients will have the ability to prolong hardware service coverage after warranty without any geographical limitations and either utilize CRU (customer replaceable unit) process for repair or apply to any local IBM authorized service center for on-site repair at an additional charge.
  2. Business Partners selling these ServicePacs will perform on-site service covered by sales margin.

Call flow

Scenario 1: Customer chooses this type of ServicePac to cover parts cost and is prepared to bear additional cost for on-site service in the event of a failure.

Scenario 2: The dealer purchases and activates the ServicePac against a particular customer as part of the dealer solution; for example, a contract in whichever form exists between the customer and the dealer which covers additional service, such as on-site repair.

CRU information and replacement instructions are shipped with the IBM machine. They are also available upon request. You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU. Certain machines require machine code or licensed internal code (LIC), such as microcode or system code, to correctly function. For such machines, you are responsible for downloading designated machine code and LIC updates from an IBM website or from other electronic media, and following the instructions that IBM provides.

For a full definition of IBM maintenance services, visit

http://www.ibm.com/services/europe/maintenance/operational-guides.html


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Prices
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For pricing information, contact your IBM representative or your IBM Business Partner.



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Announcement countries
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Announcement is restricted to the following countries:

Trademarks

IBM, ServicePac, System x and BladeCenter are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/