IBM Spectrum Protect portfolio strengthens technology partnership with AvePoint, Cobalt Iron, Rocket Software, and Storware
IBM Europe Software Announcement ZP21-0249June 8, 2021
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The Terms and conditions section has been updated.
At a glance
IBM Spectrum® Protect offers the following products to clients through Passport Advantage®:
- Storware vProtect, KODO for Endpoint, and KODO Cloud
- AvePoint DocAve Backup and Restore for SharePoint on premise and online
- Rocket Device Adapter Pack for IBM Spectrum Protect Snapshot
- Cobalt Iron Compass software as a service (SaaS)
Overview
Technology partners contribute to our growth strategy by offering solutions whose capabilities are complementary to the IBM Spectrum Protect portfolio. In order to improve the client and seller journey experiences, IBM Spectrum Protect is adding the following products directly into Passport Advantage as resell offerings.
AvePoint DocAve Backup and Restore for SharePoint
AvePoint DocAve Backup and Restore for SharePoint provides comprehensive protection for the following:
- SharePoint Server from 2010 to 2019
- SharePoint Online
- OneDrive for Business, including all content, configurations, application servers, and databases
- Virtual machines hosting SharePoint servers whether on premises, in the private cloud, or a hybrid Office 365 deployment
Cobalt Iron Compass SaaS
Cobalt Iron’s Compass SaaS solution eliminates complexity, reduces the time spent on backup, and improves data protection performance of IBM Spectrum Protect through automation and analytics in order deliver more value with less effort.
Rocket Device Adapter Pack for IBM Spectrum Protect Snapshot
Rocket Device Adapter Pack for IBM Spectrum Protect Snapshot is a plugin that leverages the advanced snapshot-based data protection capabilities of IBM Spectrum Snapshot to back up files located in non-IBM® storage systems and expand disaster recovery options while increasing data availability. Supported storage device vendors include Dell EMC, Hitachi Data Systems (HDS), Hewlett Packard Enterprise (HPE), Huawei, and NetApp.
Storware vProtect, KODO for End Point and KODO for Cloud
Storware vProtect is a stable, agentless backup and snapshot-management solution suite for virtual environments on platforms such as Kernel-based Virtual Machine (KVM), Citrix Hypervisor, Red Hat® Virtualization, Proxmox Virtual Environment (VE), Nutanix, and Oracle VM.
KODO for Endpoint provides data backup capabilities for macOS and desktops and laptops utilizing Microsoft Windows.
KODO for Cloud provides Microsoft Office 365 backup and recovery solution for SharePoint, Exchange, and OneDrive.
Key requirements
For key requirements for each product, go to their respective websites:
Planned availability date
June 8, 2021
Description
AvePoint DocAve Backup and Restore for SharePoint:
AvePoint DocAve Backup and Restore for SharePoint offers simple and comprehensive SharePoint protection.
Key features include:
- Comprehensive backup of an entire SharePoint farm or select components, as well as Office 365 SharePoint Online and OneDrive for Business, including all content, configurations, application servers or databases, and the VMs hosting your SharePoint servers whether on premises, in your private cloud, or in a hybrid Office 365 deployment
- Ability to preview and double-check backup documents before performing a document restore to ensure accuracy
- Full, incremental, and differential backup capabilities enable backup plans and schedules to focus on frequent backup of high-priority or failed data from previous jobs, improving backup operations and storage efficiency
- Backup to up to 20 of the most commonly used storage platforms, including Net Share, Amazon S3, Microsoft Azure Storage, NetApp Data ONTAP, and OneDrive
- Ability to protect multiple SharePoint and Office 365 instances, whether hosted on premises, in a hybrid deployment, or on cloud VMs to centrally manage service-level agreements (SLAs) from a single interface
This offering delivers fast, granular recovery, including:
- Full-fidelity and granular restore of all SharePoint content, including web applications, site collections, sites, apps, recycle bins, lists, libraries, items, workflows, configurations, permissions, metadata, and version histories
- A reduction in complexity of total farm recovery with intuitive clone or rebuild wizards, allowing you to easily replicate or rebuild farms or VMs with the same content, configurations, and topology
- Ability to repair one or multiple SharePoint servers within the specified farm with a one-click fix capability to reduce response time when system errors occur, such as failing to open the Central Administration page
- Rapid restoration of SharePoint content with robust Volume Shadow Copy Service, virtual desktop infrastructure, or advanced NetApp snapshot technology, reducing data recovery time to minutes to achieve robust RPOs and RTOs
- In-place or out-of-place restoration, including to a file system, for anytime access to critical content
- User restoration to can help reduce the burden on IT
Cobalt Iron Compass SaaS
Compass SaaS leverages the functionality, reliability, scalability, performance, and cost efficiencies of IBM Spectrum Protect and IBM FlashSystem®, as well as other technologies. This solution helps to eliminate complexity, reduce the time spent on backup, and improve data protection performance of IBM Spectrum Protect through automation and analytics to deliver more value with less effort.
As an integrated part of the Compass platform, IBM Spectrum Protect and FlashSystem are completely managed, configured, maintained (including software currency), monitored, and continually optimized.
Cobalt Iron Compass SaaS offers:
- Analytics and automation for operational simplicity
- Automatic software and security updates
- Backup infrastructure completely managed by Compass software
- Single, unified web-based dashboard
- RESTful API integration into third party tools such as VMware® vRealize, ServiceNow, and Ansible®
- Real-time capacity management, monitoring, and alerting
- Business outcomes and savings
- Software as a service delivery
- Automation of license and compliance management to help mitigate the risk for audits
- Ability to leverage existing IBM Spectrum Protect licenses
- Administrative overhead reduction
- Savings from license management and hardware optimization
- Security
- Software-enabled problem detection and proactive problem avoidance 24 hours a day, 7 days a week
- Containment and immutability are built in
- Elimination of common attack vectors
- Data governance as all transactions are auditable
- Ransomware readiness, response, and recovery
Rocket Device Adapter pack for IBM Spectrum Protect Snapshot
Rocket Device Adapter Pack for IBM Spectrum Protect Snapshot pairs with the current version of IBM Spectrum Protect Snapshot to deliver high levels of protection for key applications and databases using integrated application snapshot backup and restore capabilities. In the event of an outage, Rocket Device Adapter Pack will help you restore access to your data nearly instantaneously, improving application availability and service levels by helping to shorten downtime.
With Rocket Device Adapter Pack for IBM Spectrum Protect Snapshot, clients can leverage snapshot-based data protection capabilities on popular storage platforms, such as:
- Dell EMC TimeFinder/Snap and TimeFinder/Clone
- Dell EMC TimeFinder VP Snap and VP Clone
- Dell EMC VNX Snapshots, SnapView, and SnapView Clone
- Dell EMC XtremIO Virtual Copies (XVC)
- HDS ThinImage and ShadowImage
- HPE 3PAR Virtual Copy
- Huawei OceanStor LUN and file system snapshot
- NetApp Snapshot for both FlexVols and Infinite Volumes
Storware vProtect, KODO for End Point, and KODO for Cloud
Storware vProtect
This solution offers data protection for open-source virtual machine platforms with a configuration wizard that makes launch and setup fast, allowing clients to get started within minutes.
The platforms supported include:
- Citrix Hypervisor
- Huawei FusionSphere
- KVM
- Nutanix Acropolis
- OpenStack
- Oracle Linux® Virtualization Manager
- Oracle VM
- oVirt
- Proxmox
- Red Hat Virtualization
- Xen Cloud Platform (XCP-ng) and Xen
KODO for Endpoint
Managing IT infrastructure of a company is not easy and device data protection remains a big concern for organizations, especially with the increased remote working approach due the COVID-19 pandemic. KODO for Endpoint delivers the following capabilities:
- Simplifies implementation, user and data management, and processes such as restoring crucial data
- Fights against thefts, malware attacks (including ransomware), and human errors
- Enables integration with asset management and helps desk ticketing systems with its open API
KODO for Cloud
Back up Exchange Online, SharePoint Online, and OneDrive for Business data with ease and confidence:
- Instant restore to on-premises location or to Office 365 cloud
- Automatic synchronization for instant protection of new users
- Quick search to find any file from Office 365
- Cross-Account migration of files and emails
Program number
Program number | VRM | Program name |
---|---|---|
5900-AIL | 6.0.x | AvePoint DocAve Backup Recovery for SharePoint |
5900-AJ3 | 4.0.x | Cobalt Iron Accelerator VTL Feature |
5900-AJ4 | 4.0.x | Compass SaaS - Accelerator Operating System |
5900-AJ6 | Cloud service | Cobalt Iron Compass SaaS and Hardware |
4.0.x | ||
5900-AHW | 1.8.4 | Rocket Device Adapter for IBM Spectrum Protect |
5900-AIJ | 4.2.x | Storware vProtect |
5900-AIH | 4.2.x | Storware KODO for Cloud |
5900-AII | 4.0.x | Storware KODO for Endpoint |
Offering Information
Product information is available on the IBM Offering Information website.
More information is also available on the Passport Advantage and Passport Advantage Express website.
Publications
None
Services
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
Technical information
Specified operating environment
Software requirements
For key software requirements for each product, see their respective websites:
IBM Support
Support is not provided by IBM.
These are third-party product offerings. See the vendor website for support.
Planning information
Packaging
These offerings will be handled by the vendor and shipped to the customer.
Ordering information
For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.
These programs are available only through Passport Advantage.
These products may only be sold directly by IBM or by IBM Business Partners.
To locate IBM Business Partners in your geography, see the Find a Business Partner page.
AvePoint DocAve Backup Recovery for SharePoint 6.0 introduces the following part numbers:
Part description | Part number |
---|---|
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1-500) 12 Months | D0609ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (501-1,000) 12 months | D060AZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1,001-2,500) 12 months | D060BZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (2,501-20,000) 12 months | D060CZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (20,001+) 12 months | D060DZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1-500) 24 Months | D05ZZZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (501-1,000) 24 months | D0600ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1,001-2,500) 24 months | D0601ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (2,501-20,000) 24 months | D0602ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (20,001+) 24 months | D0603ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1-500) 36 Months | D0604ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (501-1,000) 36 months | D0605ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (1,001-2,500) 36 months | D0606ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (2,501-20,000) 36 months | D0607ZX |
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 (20,001+) 36 months | D0608ZX |
Cobalt Iron Accelerator VTL Feature 4.0 introduces the following part numbers:
Part description | Part number |
---|---|
Cobalt Iron Accelerator VTL Feature - 2 TB Daily Ingest 12 months | D06APZX |
Cobalt Iron Accelerator VTL Feature - 8 TB Daily Ingest 12 month | D06AQZX |
Cobalt Iron Accelerator VTL Feature - 16 TB Daily Ingest 12 month | D06ARZX |
Cobalt Iron Accelerator VTL Feature - 32 TB Daily Ingest 12 month | D06ASZX |
Cobalt Iron Accelerator VTL Feature - 64 TB Daily Ingest 12 month | D06ATZX |
Cobalt Iron Accelerator VTL Feature - 2 TB Daily Ingest 24 months | D06AUZX |
Cobalt Iron Accelerator VTL Feature - 8 TB Daily Ingest 24 months | D06AVZX |
Cobalt Iron Accelerator VTL Feature - 16 TB Daily Ingest 24 months | D06AWZX |
Cobalt Iron Accelerator VTL Feature - 32 TB Daily Ingest 24 months | D06AXZX |
Cobalt Iron Accelerator VTL Feature - 64 TB Daily Ingest 24 months | D06AYZX |
Cobalt Iron Accelerator VTL Feature - 2 TB Daily Ingest 36 months | D06AZZX |
Cobalt Iron Accelerator VTL Feature - 8 TB Daily Ingest 36 months | D06B0ZX |
Cobalt Iron Accelerator VTL Feature - 16 TB Daily Ingest 36 months | D06B1ZX |
Cobalt Iron Accelerator VTL Feature - 32 TB Daily Ingest 36 months | D06B2ZX |
Cobalt Iron Accelerator VTL Feature - 64 TB Daily Ingest 36 months | D06B3ZX |
Compass SaaS - Accelerator Operating System 4.0 introduces the following part numbers:
Part description | Part number |
---|---|
Compass SaaS Accelerator OS Physical Standard 12 months | D06BAZX |
Compass SaaS Accelerator OS Physical Performance 12 month | D06BBZX |
Compass SaaS Accelerator OS Physical Enterprise 12 months | D06BCZX |
Compass SaaS Accelerator OS Cloud Standard 12 months | D06BDZX |
Compass SaaS Accelerator OS Cloud Performance 12 months | D06BEZX |
Compass SaaS Accelerator OS VMware® Standard 12 months | D06BFZX |
Compass SaaS Accelerator OS VMware Performance 12 months | D06BGZX |
Compass SaaS Accelerator OS Conduit 12 months | D06BHZX |
Compass SaaS Accelerator OS Physical Standard 24 months | D06BIZX |
Compass SaaS Accelerator OS Physical Performance 24 months | D06BJZX |
Compass SaaS Accelerator OS Physical Enterprise 24 months | D06BKZX |
Compass SaaS Accelerator OS Cloud Standard 24 months | D06BLZX |
Compass SaaS Accelerator OS Cloud Performance 24 months | D06BMZX |
Compass SaaS Accelerator OS VMware Standard 24 months | D06BNZX |
Compass SaaS Accelerator OS VMware Performance 24 months | D06BPZX |
Compass SaaS Accelerator OS Conduit 24 months | D06BQZX |
Compass SaaS Accelerator OS Physical Standard 36 months | D06BRZX |
Compass SaaS Accelerator OS Physical Performance 36 months | D06BSZX |
Compass SaaS Accelerator OS Physical Enterprise 36 months | D06BTZX |
Compass SaaS Accelerator OS Cloud Standard 36 months | D06BUZX |
Compass SaaS Accelerator OS Cloud Performance 36 months | D06BVZX |
Compass SaaS Accelerator OS VMware Standard 36 months | D06BWZX |
Compass SaaS Accelerator OS VMware Performance 36 months | D06BXZX |
Compass SaaS Accelerator OS Conduit 36 months | D06BYZX |
Cobalt Iron Compass SaaS and Hardware 4.0 introduces the following part numbers:
Part description | Part number |
---|---|
Compass SaaS - Accelerator Micro Edition with 3-year S&S | D06CEZX |
Compass SaaS - Accelerator Small Edition with 3-year S&S | D06CFZX |
Compass SaaS - Accelerator Medium Edition with 3-year S&S | D06CGZX |
Compass SaaS - Accelerator Large Edition with 3-year S&S - SAS | D06CHZX |
Compass SaaS - Accelerator Large Edition with 3-year S&S Fiber | D06CIZX |
Compass SaaS - Accelerator Enterprise Edition with 3-year S&S Fiber | D06CJZX |
Compass SaaS - Accelerator Enterprise Edition with 3-year S&S CMS | D06CKZX |
Cobalt Iron Compass SaaS (1 to 500 TB) subscription per TB 12 months | D06BZZX |
Cobalt Iron Compass SaaS (1 to 1,000 TB) subscription per TB 12 Months | D06C0ZX |
Cobalt Iron Compass SaaS (1 to 5,000 TB) subscription per TB 12 Months | D06C1ZX |
Cobalt Iron Compass SaaS (1 to 10,000 TB) subscription per TB 12 Months | D06C2ZX |
Cobalt Iron Compass SaaS (above 10,000 TB) subscription per TB 12 Months | D06C3ZX |
Cobalt Iron Compass SaaS (1 to 500 TB) subscription per TB 24 months | D06C4ZX |
Cobalt Iron Compass SaaS (1 to 1,000 TB) subscription per TB 24 Months | D06C5ZX |
Cobalt Iron Compass SaaS (1 to 5,000 TB) subscription per TB 24 Months | D06C6ZX |
Cobalt Iron Compass SaaS (1 to 10,000 TB) subscription per TB 24 Months | D06C7ZX |
Cobalt Iron Compass SaaS (above 10,000 TB) subscription per TB 24 Months | D06C8ZX |
Cobalt Iron Compass SaaS (1 to 500 TB) subscription per TB 36 months | D06C9ZX |
Cobalt Iron Compass SaaS (1 to 1,000 TB) subscription per TB 36 Months | D06CAZX |
Cobalt Iron Compass SaaS (1 to 5,000 TB) subscription per TB 36 Months | D06CBZX |
Cobalt Iron Compass SaaS (1 to 10,000 TB) subscription per TB 36 Months | D06CCZX |
Cobalt Iron Compass SaaS (above 10,000 TB) subscription per TB 36 Months | D06CDZX |
Rocket Device Adapter for IBM Spectrum Protect 1.8.4 introduces the following part numbers:
Part description | Part number |
---|---|
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 1-25 ) 12 months Subscription & Support 3rd party offering | D05NXZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 25-50 ) 12 months Subscription & Support 3rd party offering | D05NYZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 51-100 ) 12 months Subscription & Support 3rd party offering | D05NZZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 101-500 ) 12 months Subscription & Support 3rd party offering | D05P0ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 501+ ) 12 months Subscription & Support 3rd party offering | D05P1ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 1-25 ) 24 months Subscription & Support 3rd party offering | D05P2ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 25-50 ) 24 months Subscription & Support 3rd party offering | D05P3ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 51-100 ) 24 months Subscription & Support 3rd party offering | D05P4ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 101-500 ) 24 months Subscription & Support 3rd party offering | D05P5ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 501+ ) 24 months Subscription & Support 3rd party offering | D05P6ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 1-25 ) 36 months Subscription & Support 3rd party offering | D05P7ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 25-50 ) 36 months Subscription & Support 3rd party offering | D05P8ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 51-100 ) 36 months Subscription & Support 3rd party offering | D05P9ZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 101-500 ) 36 months Subscription & Support 3rd party offering | D05PAZX |
Rocket Device Adapter for IBM Spectrum Protect per Terabyte ( 501+ ) 36 months Subscription & Support 3rd party offering | D05PBZX |
Storware vProtect 4.2 introduces the following part numbers:
Part description | Part number |
---|---|
Storware vProtect 12 months | D060KZX |
Storware vProtect 24 months | D060LZX |
Storware vProtect 36 months | D060MZX |
Storware KODO for Cloud introduces the following part numbers:
Part description | Part number |
---|---|
Storware KODO for Cloud 12 months | D060GZX |
Storware KODO for Cloud 24 months | D060EZX |
Storware KODO for Cloud 36 months | D060FZX |
Storware KODO for Endpoint 4.0 introduces the following part numbers:
Part description | Part number |
---|---|
Storware KODO for Endpoint 12 months | D060HZX |
Storware KODO for Endpoint 24 months | D060IZX |
Storware KODO for Endpoint 36 months | D060JZX |
Charge Metric
AvePoint
Program name | Product number | Charge metric |
---|---|---|
AvePoint DocAve Backup and Recovery for SharePoint and Office 365 | 5900-AIL | Per user |
Cobalt Iron
Program name | Product number | Charge metric |
---|---|---|
Cobalt Iron Accelerator VTL Feature | 5900-AJ3 | Per TB of Daily Ingest |
Compass SaaS - Accelerator Operating System | 5900-AJ4 | Per Accelerator Operating System |
Cobalt Iron Compass SaaS and Hardware | 5900-AJ6 | Per TB and Per Accelerator |
Rocket
Program name | Product number | Charge metric |
---|---|---|
Rocket Device Adapter pack for IBM Spectrum Protect Snapshot | 5900-AHW | Per TB |
Storware
Program name | Product number | Charge metric |
---|---|---|
Storware vProtect | 5900-AIJ | Per VM |
Storware KODO for Endpoint | 5900-AII | Per Device |
Storware KODO for Cloud | 5900-AIH | Per user |
Terms and conditions
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
Supplier's license terms apply.
Limited warranty
Not warranted by IBM. Warranty, if any, provided by supplier.
Volume orders
Not applicable.
Educational allowance
No. Special education prices are available through Passport Advantage.
Statement of good security practices
IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.
Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.
Prices
For all local charges, contact your local IBM representative or IBM Business Partner.
If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.
For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available on the Passport Advantage and Passport Advantage Express website.
Announcement countries
All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Syrian Arab Republic, and the Crimea region of Ukraine (Crimea).
Trademarks
IBM Spectrum, Passport Advantage, IBM, Global Technology Services, PartnerWorld and IBM FlashSystem are registered trademarks of IBM Corporation in the United States, other countries, or both.
Red Hat and Ansible are registered trademarks of Red Hat Inc. in the U.S. and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
VMware is a registered trademark of VMware Inc. in the U.S. and other countries.
The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a worldwide basis.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page