IBM Cloud Pak for Security 1.5 helps you determine high priority threats, make better informed, risk-based decisions, and respond to incidents quicker

IBM Europe Software Announcement ZP20-0584
December 1, 2020

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberAnnouncement countriesAnnouncement countries
PublicationsPublications


At a glance

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IBM Cloud Pak® for Security 1.5 helps your organization detect and investigate threats, orchestrate and automate actions, and respond faster to security incidents across hybrid multicloud environments. Enhancements include the following:

  • Unified threat management, enabling IBM® QRadar and Cloud Pak for Security clients to use an integrated workflow:
    • Integration with key QRadar workflows to manage use cases from Cloud Pak for Security
    • Ability to seamlessly view and access detailed QRadar offense data in Cloud Pak for Security case management
    • Ability to extend search capabilities with support for QRadar AQL (Ariel Query Language) searches from within Cloud Pak for Security
    • New Insider Threat dashboard that integrates with QRadar User Behavior Analytics (UBA)
    • Ability to increase visibility by exporting existing QRadar dashboards into Cloud Pak for Security
  • Infusion of third-party threat intelligence across the platform
    • Support for third-party threat feeds to complement IBM X-Force® Exchange
    • Ability to augment existing integrated workflow between IBM Security™ Threat Intelligence Insights (TII), IBM Resilient® Security Orchestration, Automation, and Response (SOAR), and IBM Security Data Explorer (DE) with third-party threat intelligence in context of an investigation or incident by providing indicators of compromise (IOC) with evidence-based knowledge about emerging threats so that you can make informed security decisions
  • Anchor workflow with robust SOAR
    • Use visual process techniques utilized in lean manufacturing (Kanban) to manage and coordinate security responses through case management to quickly identify and manage when and where workflow blockages occur.
    • Easily identify leverage points used by attackers, track IOCs over time, and classify attributes using improved artifact management capabilities.
    • Meet compliance regulatory requirements with SOAR privacy capabilities, helping compliance teams to prepare and respond to privacy breaches quickly and efficiently.
  • Many improvements have been made across detection, investigation, and response, including a data table view to show results in column and row format.
  • Core platform services enhanced to support installing new connectors and updating existing ones out of band.


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Overview

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As organizations move their businesses to the cloud, security data is being spread across different tools, clouds, and on-premises IT environments. This creates gaps that can cause threats to be missed and require complex and costly integrations to close the holes.

With Cloud Pak for Security 1.5:

  • Security workers can benefit from the infusion of third-party threat intelligence feeds to enrich the end-to-end threat management workflows
  • Security analysts can leverage unified workflows across Threat, Security Incident and Event Management (SIEM) on Cloud Pak for Security:
    • Easily migrate key QRadar workflows to Cloud Pak for Security
    • Streamline the implementation of the QRadar to SOAR triage experience
    • Enrich QRadar offense detail inside of a SOAR case while enabling easy hot-linking back to the original QRadar offense for deeper analysis
    • Identify risky users associated with insider threats from within Cloud Pak for Security as part of an end-to-end threat management workflow by:
      • Exposing QRadar UBA in Cloud Pak for Security
      • Enriching unified threat management workflow in Cloud Pak for Security with insider threat Artificial Intelligence (AI)
  • Security leaders can visualize correlated security risks across their organization and increase the response efficiency of their team
  • Incident responders can:
    • Prepare and respond to privacy breaches quickly and efficiently, while at the same time allowing compliance officers to meet ever-changing regulatory requirements, with the addition of SOAR privacy capabilities
    • Help compliance officers and their team to meet time-sensitive requirements in order to avoid expensive financial penalties with an up-to-date breach response plan that maps their data to complex global compliance notification requirements
    • Utilize the visual process techniques of lean manufacturing to manage the security response by allowing their team to see the work in progress and perform state transitions of cases
    • Level 3 threat analysts performing threat response can leverage Cloud Pak for Security SOAR native integrations to take action to respond to and contain threats
    • Identify vulnerable pivot points used by attackers by tracking IOCs over time and classify attributes using improved artifact management capabilities
  • Cloud Pak for Security administrators can:
    • Detect, install, and set up a new partner-built connector on their Cloud Pak for Security instance and manage them through the user interface (UI)
    • Provide accurate and relevant diagnostics to IBM Support with increased ease
    • View and quickly assess the overall health of the platform


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Key requirements

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  • Workstation with a supported operating system
  • Supported web browser

For more details, see the Technical information section.



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Planned availability date

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December 11, 2020

See the Availability of national languages section for national language availability.



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Description

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The Cloud Pak for Security platform helps businesses uncover hidden threats, make more informed risk-based decisions, and prioritize time management. Key features and capabilities of Cloud Pak for Security 1.5 include:

  • Threat intelligence enhancements: From a single portal and by simply adding your threat feed license key and credentials to the platform a user can determine actionable insights through TII and query across multiple data sources using DE, all of which streamlines and continuously enriches SOAR-based artifacts while a case is open. Multiple vendors are supported in this release.
  • Integrated workflows with QRadar:
    • Advanced searches from within Cloud Pack for Security in AQL across multiple QRadar instances, enabling you to migrate QRadar workflow to Cloud Pak for Security. The data table view shows results in column and row format and AQL pass-through for:
      • Data table view and interactions
      • AQL query option for users for QRadar data sources
      • Column customization within one result set
    • An Insider Threat dashboard, based on QRadar UBA, that enables Cloud Pak for Security analysts to enhance their investigations with insights into the users' activities, their risk posture, or any anomalous activity or series of actions executed by users. Analysts can thoroughly investigate the activities to validate the UBA findings and take actions or escalate for further investigation. QRadar UBA comes with over 230 behavioral use cases.
    • The ability to export a dashboard from QRadar and import it into Cloud Pak for Security.
  • New Risk Manager capabilities:
    • The ability to quantify risk implications by correlating information across security layers or domains
      • Correlated view of risk across layers of security
      • Common language for risk definition
      • Help with prioritizing remediation management
  • Incident response and SOAR enhancements:
    • The ability to see a Kanban view of work in progress and perform state transitions of cases
    • The ability to automatically transfer complete QRadar offense data to the active case for:
      • Centralized viewing of QRadar offense detail in the case
      • Enrichment by other SOAR-enabled integrations
      • Easily hotlinking back to the original QRadar data
      • Enables QRadar rules tuning to identify leading causes of offenses
    • Up-to-date breach response plan that maps your data to complex, global compliance notification requirements
    • The ability to track IOCs over time and classify attributes using artifact management capabilities that include:?
      • Determining the scale of IOCs with incident counts?
      • Dynamic use of artifact tags to easily identify subsets
      • The ability to execute response actions for systems directly integrated to Cloud Pak for Security SOAR
  • Improved platform and core services:
    • Unified logging framework across all Cloud Pak for Security components
    • Predefined set of automated actions to allow for diagnostics and remediation
    • Advanced tooling to collect relevant diagnostic information

For more information, see the IBM Cloud Pak for Security website.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.



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Reference information

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For more information about Cloud Pak for Security, see:

  • Software Announcement ZP20-0068, dated February 24, 2020
  • Software Announcement ZP19-0157, dated November 12, 2019

For more information about the Resilient SOAR Platform, formerly known as Resilient Incident Response Platform, as an on-premises offering, see Software Announcement ZP19-0288, dated June 11, 2019, and Software Announcement ZP19-0134, dated April 16, 2019.



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Availability of national languages

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Description Language
IBM Cloud Pak for Security English
IBM Resilient SOAR Platform Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish, and Traditional Chinese
IBM Security Data Explorer English
IBM Security Threat Intelligence Insights English
IBM QRadar Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Simplified Chinese, Spanish, and Traditional Chinese

Translation information, if available, can be found at the Translation Reports website.



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Program number

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Program number VRM Program name
5737-L74 1.5.0 IBM Cloud Pak for Security
  1.5.0 IBM Security Data Explorer
  1.5.0 IBM Security Threat Intelligence Insights
5737-A52 Not applicable IBM Resilient Security Orchestration, Automation, and Response (SOAR) Platform
5737-B52 Not applicable IBM QRadar Software
5737-B54 Not applicable IBM QRadar Event Capacity
5737-B54 Not applicable IBM QRadar Flows Capacity
5737-D10 Not applicable IBM QRadar Software Node
5737-B35 Not applicable IBM QRadar Network Insights Software
5737-D34 Not applicable IBM QRadar Data Store
5900-A3J Cloud service IBM Security Threat Intelligence Insights
5900-A8T Services IBM Expert Labs for IBM Cloud Pak for Security


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Education support

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See the IBM Security Learning Academy website for training for Cloud Pak for Security, Resilient SOAR Platform, and QRadar.



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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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Documentation can be found in IBM Knowledge Center for the following offerings:



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Services

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Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Technical information

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Specified operating environment

Hardware requirements

Requires a workstation with a supported operating system.

Information about hardware requirements for Cloud Pak for Security 1.5.0 can be found in IBM Knowledge Center by selecting "IBM Cloud Pak for Security 1.5.0" beginning December 11, 2020.

Software requirements

Requires a supported workstation operating system web browser.

Information about software requirements for Cloud Pak for Security 1.5.0 can be found in IBM Knowledge Center by selecting "IBM Cloud Pak for Security 1.5.0" beginning December 11, 2020.

Such information is provided subject to the following terms. IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated, or misused, or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service, or security measure can be completely effective in preventing improper use or access. IBM systems, products, and services are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.



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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

These programs are only available through Passport Advantage. They are not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners.

To locate IBM Business Partners in your geography, see the Find a Business Partner page.


Passport Advantage

IBM Cloud Pak for Security (5737-L74)

There is no new ordering information in this release. As a convenience, the following table lists all currently available part numbers.

Program name/Description Part number
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server License + SW Subscription & Support 12 Months D2842LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server SW Subscription and Support Renewal 12 Months E0R0ILL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D2843LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server Committed Term License D2844LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server Committed Term License Upgrade D2845LL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server License + SW Subscription & Support 12 Months D284ELL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server SW Subscription and Support Renewal 12 Months E0R0KLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D284FLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server Committed Term License D284GLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server Committed Term License Upgrade D284HLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server License + SW Subscription & Support 12 Months D284RLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server SW Subscription and Support Renewal 12 Months E0R0MLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D284SLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server Committed Term License D284TLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server Committed Term License Upgrade D284ULL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server License + SW Subscription & Support 12 Months D2853LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server SW Subscription and Support Renewal 12 Months E0R0PLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server SW Subscription & Support Reinstatement 12 Months D2854LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server Committed Term License D2855LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server Committed Term License Upgrade D2856LL

For additional ordering information, see Software Announcement ZP20-0068, dated February 24, 2020.


Passport Advantage trade up

There is no new ordering information in this release. As a convenience, the following table lists all currently available part numbers.

You must have previously acquired a license for at least one of the individual products in this platform offering to be eligible to acquire an equivalent license of the trade-up product.

IBM Cloud Pak for Security (5737-L74)

Program name/Description Part number
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server from Eligible Programs Tradeup License + Subscription and Support 12 Months D2847LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z® from Eligible Programs Tradeup License + Subscription and Support 12 Months D284DLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server from Eligible Programs Tradeup License + Subscription and Support 12 Months D284JLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z from Eligible Programs Tradeup License + Subscription and Support 12 Months D284QLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server from Eligible Programs Tradeup License + Subscription and Support 12 Months D284WLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z from Eligible Programs Tradeup License + Subscription and Support 12 Months D2852LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server from Eligible Programs Tradeup License + Subscription and Support 12 Months D2858LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z from Eligible Programs Tradeup License + Subscription and Support 12 Months D285ELL

For additional ordering information, see Software Announcement ZP20-0068, dated February 24, 2020.

Clients must have current Software Subscription and Support (S&S) in place for all of the licenses that will be traded up by the use of the trade-up part numbers.

Consult your IBM representative or IBM Business Partner if you have any questions.


Cross-platform product for use with IBM Z data

There is no new ordering information in this release. As a convenience, the following table lists all currently available part numbers.

Order the part numbers that follow when the product is used for transferring data between an IBM Z server and a distributed server.

IBM Cloud Pak for Security (5737-L74)

Program name/Description Part number
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z License + SW Subscription & Support 12 Months D2848LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z SW Subscription and Support Renewal 12 Months E0R0JLL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z SW Subscription & Support Reinstatement 12 Months D2849LL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z Committed Term License D284ALL
IBM Cloud Pak for Security (Gen 2) 100K Managed Virtual Server for IBM Z Committed Term License Upgrade D284BLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z License + SW Subscription & Support 12 Months D284KLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z SW Subscription and Support Renewal 12 Months E0R0LLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z SW Subscription & Support Reinstatement 12 Months D284LLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z Committed Term License D284MLL
IBM Cloud Pak for Security (Gen 2) 1M Managed Virtual Server for IBM Z Committed Term License Upgrade D284NLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z License + SW Subscription & Support 12 Months D284XLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z SW Subscription and Support Renewal 12 Months E0R0NLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z SW Subscription & Support Reinstatement 12 Months D284YLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z Committed Term License D284ZLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 100K Managed Virtual Server for IBM Z Monthly License D2850LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z License + SW Subscription & Support 12 Months D2859LL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z SW Subscription and Support Renewal 12 Months E0R0QLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z SW Subscription & Support Reinstatement 12 Months D285ALL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z Committed Term License D285BLL
IBM Cloud Pak for Security (Gen 2) Disaster Recovery 1M Managed Virtual Server for IBM Z Committed Term License Upgrade D285CLL

For additional ordering information, see Software Announcement ZP20-0068, dated February 24, 2020.

Charge metric

Charge metric for licensed products

The charge metrics for these licensed products can be found in the following License Information documents beginning December 11, 2020:

Program identifier License Information document title License Information document number
5737-L74 IBM Cloud Pak for Security 1.5.0 L-GBLK-BV99UA
5737-L74 IBM Cloud Pak for Security Disaster Recovery 1.5.0 L-GBLK-BV9A8R

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Charge metric for cloud services

The charge metrics for these cloud service can be found in the following Service Description documents:

Program identifier Service Description document title Service Description document number
5900-A3J IBM Security Threat Intelligence Insights for IBM Cloud Pak for Security 7393-06
5900-A8T IBM Expert Labs for IBM Cloud Pak for Security 8730-01

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the Cloud Services terms website and search using the four-digit base Service Description number.



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Terms and conditions

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Terms and conditions for the licensed product

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

The following License Information documents apply to the offerings in this announcement beginning December 11, 2020:

Program identifier License Information document title License Information document number
5737-L74 IBM Cloud Pak for Security 1.5.0 L-GBLK-BV99UA
5737-L74 IBM Cloud Pak for Security Disaster Recovery 1.5.0 L-GBLK-BV9A8R

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program version or release of a specific program within this offering will be available as long as:

  • The program is still supported
  • Your Software Subscription and Support for this offering is in effect

Program technical support terms

  • Technical support of a program product version or release is available for a minimum of one year from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This enables you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program.
  • Software Subscription and Support also provides you with access to versions, releases, and updates of the program.
  • You will be notified, through an announcement letter, of discontinuance of support with six months' notice.

For additional information on this support lifecycle, see the IBM Cloud Pak for Security Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

Other support

Passport Advantage

Variable charges apply

No

Educational allowance available

Education allowance does not apply. Education software allowance does not apply. Special education prices are available for qualified clients through Passport Advantage.

Terms and conditions for the cloud service

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud® Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use - General Terms for Cloud Offerings and the applicable offering Service Description.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Guide or in service-specific documentation.

Service Description

The following Service Description documents apply to this offering in this announcement.

Program identifier Service Description document title Service Description document number
5900-A3J IBM Security Threat Intelligence Insights for IBM Cloud Pak for Security 7393-06
5900-A8T IBM Expert Labs for IBM Cloud Pak for Security 8730-01

Follow-on levels of these cloud services, if any, may have updated terms. See the Cloud Services terms website and search using the four-digit base Service Description numbers.

Limited warranty

See the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

Yes

For any usage restrictions, see the Service Description documents listed in this Terms and conditions section.

Other support

Passport Advantage

Educational allowance available

No.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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For all local charges, contact your local IBM representative or IBM Business Partner.


Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Announcement countries

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All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, and Syrian Arab Republic.

Trademarks

IBM Security is a trademark of IBM Corporation in the United States, other countries, or both.

IBM Cloud Pak, IBM, X-Force, Resilient, Global Technology Services, PartnerWorld, Passport Advantage, Express, IBM Z and IBM Cloud are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

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