IBM Spectrum Protect Suite and IBM Spectrum Protect Suite Entry now orderable through AAS

IBM Europe Software Announcement ZP20-0334
June 9, 2020

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberAnnouncement countriesAnnouncement countries
PublicationsPublications


(Corrected on December 8, 2020)

The Announcement countries section has been updated.


(Corrected on July 28, 2020)

A footnote at the end of the Software requirements was removed as it is not applicable to this release.



Overview

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IBM Spectrum® Protect is expanding the available ordering options for IBM Spectrum Protect Suite with the addition of dual-pipe order processing support. IBM Spectrum Protect Suite has always been orderable using the Passport Advantage® system and is now available through the AAS ordering system.

IBM Spectrum Protect Suite is a bundled offering that provides a comprehensive, scalable, unified recovery management solution that covers all aspects of data protection requirements. IBM Spectrum Protect Suite Entry is designed for businesses with smaller storage environments at a maximum of 100 terabytes (TB) under management by IBM Spectrum Protect servers. If the maximum of 100 TB is reached, and there is a need for more licenses, IBM® requires you to upgrade to IBM Spectrum Protect Suite.

The following products are available with IBM Spectrum Protect Suite:

  • IBM Spectrum Protect Extended Edition
  • IBM Spectrum Protect for Databases
  • IBM Spectrum Protect for Enterprise Resource Planning
  • IBM Spectrum Protect for Mail
  • IBM Spectrum Protect for Space Management
  • IBM Spectrum Protect for SAN
  • IBM Spectrum Protect for Virtual Environments
  • IBM Spectrum Protect Snapshot
  • IBM Spectrum Protect Plus


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Key requirements

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See the specific websites listed in the Software requirements section for a complete list of supported devices:

  • IBM Spectrum Protect (5725-W98)
  • IBM Spectrum Protect Extended Edition (5725-W99)

Libraries that have more than four drives or more than 48 tape slots require a license for IBM Spectrum Protect Extended Edition.



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Planned availability date

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June 12, 2020



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Description

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IBM Spectrum Protect is expanding the available ordering options for IBM Spectrum Protect Suite with the addition of dual-pipe order processing support. IBM Spectrum Protect Suite has always been orderable using the Passport Advantage system and is now available through the AAS ordering system.

IBM Spectrum Protect Suite Entry is designed for businesses with smaller storage environments at a maximum of 100 terabytes (TB) under management by IBM Spectrum Protect servers. If the maximum of 100 TB is reached, and there is a need for more licenses, IBM requires you to upgrade to IBM Spectrum Protect Suite.

The following products are available with IBM Spectrum Protect Suite:

  • IBM Spectrum Protect Extended Edition: Offers highly scalable enterprise-class backup and restore, archive, and disaster recovery features
  • IBM Spectrum Protect Plus: Delivers data protection and data accessibility capabilities for virtual environments, NoSQL databases, and containers
  • IBM Spectrum Protect for Databases: Provides nondisruptive protection of Oracle and Microsoft™ SQL data
  • IBM Spectrum Protect for Enterprise Resource Planning: Protects vital SAP database systems efficiently, consistently, and reliably
  • IBM Spectrum Protect for Mail: Secures Microsoft Exchange Server data and provides granular restore processing of Microsoft Exchange Server objects
  • IBM Spectrum Protect for Space Management: Reclaims online disk space by moving inactive data
  • IBM Spectrum Protect for SAN: Maximizes storage network connections for IBM Spectrum Protect servers and client computers
  • IBM Spectrum Protect Snapshot: Provides advanced snapshot backup and restore features for applications and file systems
  • IBM Spectrum Protect for Virtual Environments: Delivers advanced protection and flexible recovery of VMware® environments and Microsoft Hyper-V environments



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Reference information

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For complete information about IBM Spectrum Protect Suite, see:

  • Software Announcement ZP20-0340, dated June 9, 2020
  • Software Announcement ZP20-0184, dated June 9, 2020



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Program number

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Program number VRM Program name
5641-SBE 8.1.10 IBM Spectrum Protect Suite (for AAS)
5641-AOP 8.1.10 IBM Spectrum Protect Suite Archive Option (for AAS)
5641-OSO 8.1.10 IBM Spectrum Protect Suite - IBM Cloud® Object Storage Option (for AAS)
5725-X05 8.1.10 IBM Spectrum Protect Suite (for PPA)
5641-BEE 8.1.10 IBM Spectrum Protect Suite Entry (for AAS)
5725-X06 8.1.10 IBM Spectrum Protect Suite Entry (for PPA)
5641-FE8 8.1.10 IBM Spectrum Protect Suite Entry - Front End (for AAS)
5725-X08 8.1.10 IBM Spectrum Protect Suite Entry - Front End (for PPA)
Program number Subscription and Support Program number
5641-SBE 5641-SB4
  5641-SB5
  5641-SB6
  5641-SB7
  5641-SB8

Program number Subscription and Support Program number
5641-BEE 5641-BE1
  5641-BE2
  5641-BE3
  5641-BE4
  5641-BE5

Program number Subscription and Support Program number
5641-FE8 5641-FE1
  5641-FE2
  5641-FE3
  5641-FE4
  5641-FE5

Program number Subscription and Support Program number
5641-AOP 5641-AO1
  5641-AO2
  5641-AO3
  5641-AO4
  5641-AO5

Program number Subscription and Support Program number
5641-OSO 5641-OS1
  5641-OS2
  5641-OS3
  5641-OS4
  5641-OS5


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage and Passport Advantage Express® website.



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Publications

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Documentation in English and all available translations will be available in IBM Knowledge Center on the general availability date. Use the search function in IBM Knowledge Center or the product finder feature to find the specific products that you use.

See the IBM Spectrum Protect Suite information portal for additional information and documentation about the suite offerings.



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Services

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Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Technical information

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Specified operating environment

Software requirements

IBM Spectrum Protect supported devices

See the specific websites for the list of devices that are supported.

Libraries that have more than four drives or more than 48 tape slots require a license for IBM Spectrum Protect Extended Edition.

For IBM Spectrum Protect supported devices for Linux, go to the IBM Spectrum Protect Supported Devices for Linux website.

Software requirements for IBM Spectrum Protect V8.1 products are available at the following individual product websites:

For technical requirements for IBM Spectrum Protect Suite (5725-X05), IBM Spectrum Protect Suite-Front End (5725-X07), IBM Spectrum Protect Suite Entry (5725-X06), and IBM Spectrum Protect Suite Entry-Front End (5725-X08), see the individual product websites listed previously.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.

This offering is available from IBM Marketplace. On IBM Marketplace, you can discover, try, and buy software, hardware, and services from IBM and third-party providers.

Security, auditability, and control

IBM Spectrum Protect products use the security and auditability features of the operating system software.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information

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Products announced as dual-pipe are available for ordering by program number and feature number or by part number. Products can be obtained by part number through Passport Advantage.

For more information, contact your IBM representative or IBM Business Partner.

IBM Configurator for e-business (e-config)

To order a basic license, specify the program number and the one-time charge feature number in quantity desired.

These software licenses include Software Subscription and Support, previously referred to as Software Maintenance. Coverage for a total of one year, two years, three years, four years, or five years, from the date of acquisition, may be elected. Renewals, and reinstatement if needed, will be managed in Passport Advantage.

New program and feature numbers

IBM Spectrum Protect Suite V8.1.10 introduces the following program and feature numbers:

Program number Feature description Feature number
5641-SBE IBM Spectrum Protect Suite - 1 Year SW S&S Per Terabyte (1-100) Qty 1 M2GDQE
5641-SBE IBM Spectrum Protect Suite - 1 Year SW S&S Per Terabyte (1-100) Qty 250 X2GDZE

IBM Spectrum Protect Suite Entry V8.1.10 introduces the following program and feature numbers:

Program number Feature description Feature number
5641-BEE IBM Spectrum Protect Suite Entry - 1 Year SW S&S Per Terabyte (1-100) Qty 1 M2FAQE

IBM Spectrum Protect Suite Archive Option V8.1.10 introduces the following program and feature numbers:

Program number Feature description Feature number
5641-AOP IBM Spectrum Protect Suite - Archive Option - 1 Year SW S&S Per Terabyte (1-100) Qty 1 M2GTQE

IBM Spectrum Protect Suite - IBM Cloud Object Storage Option V8.1.10 introduces the following program and feature numbers:

Program number Feature description Feature number
5641-OSO IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - 1 Year SW S&S Per Terabyte (1-100) Qty 1 M2GZQE

The following table lists previously announced program and feature numbers for IBM Spectrum Protect Suite Entry - Front End V8.1.10.

Program number Feature description Feature number
5641-FE8 IBM Spectrum Protect Suite Entry - Front End - 1 Year SW S&S Per Terabyte (1-100) Qty 1 M1ZDQE

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of one, two, three, four, and five years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses.

Maintenance program number description

Maintenance program number Description
5641-SB4 IBM Spectrum Protect Suite - Back End Basic NoCharge Registration
5641-SB5 IBM Spectrum Protect Suite - Back End 2yr
5641-SB6 IBM Spectrum Protect Suite - Back End 3yr
5641-SB7 IBM Spectrum Protect Suite - Back End 4yr
5641-SB8 IBM Spectrum Protect Suite - Back End 5yr
5641-BE1 IBM Spectrum Protect Suite Entry - Back End Basic NoCharge Registration
5641-BE2 IBM Spectrum Protect Suite Entry - Back End 2yr
5641-BE3 IBM Spectrum Protect Suite Entry - Back End 3yr
5641-BE4 IBM Spectrum Protect Suite Entry - Back End 4yr
5641-BE5 IBM Spectrum Protect Suite Entry - Back End 5yr
5641-FE1 IBM Spectrum Protect Suite Entry - Front End Basic NoCharge Registration
5641-FE2 IBM Spectrum Protect Suite Entry - Front End 2yr
5641-FE3 IBM Spectrum Protect Suite Entry - Front End 3yr
5641-FE4 IBM Spectrum Protect Suite Entry - Front End 4yr
5641-FE5 IBM Spectrum Protect Suite Entry - Front End 5yr
5641-AO1 IBM Spectrum Protect Suite Archive Option - Back End Basic NoCharge Registration
5641-AO2 IBM Spectrum Protect Suite Archive Option - Back End 2yr
5641-AO3 IBM Spectrum Protect Suite Archive Option - Back End 3yr
5641-AO4 IBM Spectrum Protect Suite Archive Option - Back End 4yr
5641-AO5 IBM Spectrum Protect Suite Archive Option - Back End 5yr
5641-OS1 IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - Back End Basic NoCharge Registration
5641-OS2 IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - Back End 2yr
5641-OS3 IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - Back End 3yr
5641-OS4 IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - Back End 4yr
5641-OS5 IBM Spectrum Protect Suite - IBM Cloud Object Storage Option - Back End 5yr

IBM Spectrum Protect Suite

SW Subscription and Support 1-year no charge registration

Orderable program number: 5641-SB4

Feature description One-time Charge Feature number
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 1 M2FBQF
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 250 X2FBZG

SW Subscription and Support 2-year registration

Orderable program number: 5641-SB5

Feature description One-time Charge Feature number
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 1 M2FJX5
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 250 X2FJ81

SW Subscription and Support 3-year registration

Orderable program number: 5641-SB6

Feature description One-time Charge Feature number
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 1 M2FSQH
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 250 X2FS0B

SW Subscription and Support 4-year registration

Orderable program number: 5641-SB7

Feature description One-time Charge Feature number
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 1 M2FZX7
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 250 X2FZ8G

SW Subscription and Support 5-year registration

Orderable program number: 5641-SB8

Feature description One-time Charge Feature number
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 1 M2F6X6
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 250 X2F68H
IBM Spectrum Protect Suite Entry

SW Subscription and Support 1-year no charge registration

Orderable program number: 5641-BE1

Feature description One-time Charge Feature number
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 1 M2E5QF

SW Subscription and Support 2-year registration

Orderable program number: 5641-BE2

Feature description One-time Charge Feature number
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 1 M2E6X5

SW Subscription and Support 3-year registration

Orderable program number: 5641-BE3

Feature description One-time Charge Feature number
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 1 M2E7QH

SW Subscription and Support 4-year registration

Orderable program number: 5641-BE4

Feature description One-time Charge Feature number
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 1 M2E8X7

SW Subscription and Support 5-year registration

Orderable program number: 5641-BE5

Feature description One-time Charge Feature number
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 1 M2E9X6
IBM Spectrum Protect Suite Entry - Front End

SW Subscription and Support 1-year no charge registration

Orderable program number: 5641-FE1

Feature description One-time Charge Feature number
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 1 M1M3QF

SW Subscription and Support 2-year registration

Orderable program number: 5641-FE2

Feature description One-time Charge Feature number
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 1 M1M4X5

SW Subscription and Support 3-year registration

Orderable program number: 5641-FE3

Feature description One-time Charge Feature number
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 1 M1M5QH

SW Subscription and Support 4-year registration

Orderable program number: 5641-FE4

Feature description One-time Charge Feature number
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 1 M1M6X7

SW Subscription and Support 5-year registration

Orderable program number: 5641-FE5

Feature description One-time Charge Feature number
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 1 M1M7X6

IBM Spectrum Protect Suite Archive Option

SW Subscription and Support 1-year no charge registration

Orderable program number: 5641-AO1

Feature description One-time Charge Feature number
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 1 M2GMQF

SW Subscription and Support 2-year registration

Orderable program number: 5641-AO2

Feature description One-time Charge Feature number
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 1 M2GNX5

SW Subscription and Support 3-year registration

Orderable program number: 5641-AO3

Feature description One-time Charge Feature number
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 1 M2GPQH

SW Subscription and Support 4-year registration

Orderable program number: 5641-AO4

Feature description One-time Charge Feature number
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 1 M2GRX7

SW Subscription and Support 5-year registration

Orderable program number: 5641-AO5

Feature description One-time Charge Feature number
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 1 M2GSX6

IBM Spectrum Protect Suite - IBM Cloud Object Storage Option

SW Subscription and Support 1-year no charge registration

Orderable program number: 5641-OS1

Feature description One-time Charge Feature number
SW S&S Basic NoCharge Registration Per Terabyte (1-100) Qty 1 M2GUQF

SW Subscription and Support 2-year registration

Orderable program number: 5641-OS2

Feature description One-time Charge Feature number
SW S&S Basic 2 Year Registration Per Terabyte (1-100) Qty 1 M2GVX5

SW Subscription and Support 3-year registration

Orderable program number: 5641-OS3

Feature description One-time Charge Feature number
SW S&S Basic 3 Year Registration Per Terabyte (1-100) Qty 1 M2GWQH

SW Subscription and Support 4-year registration

Orderable program number: 5641-OS4

Feature description One-time Charge Feature number
SW S&S Basic 4 Year Registration Per Terabyte (1-100) Qty 1 M2GXX7

SW Subscription and Support 5-year registration

Orderable program number: 5641-OS5

Feature description One-time Charge Feature number
SW S&S Basic 5 Year Registration Per Terabyte (1-100) Qty 1 M2GYX6

Charge metric

The charge metrics for these licensed products can be found in the following License Information documents:

Program number License Information document title License Information document number
5725-X05 (for PPA)
5641-SBE (for AAS)
IBM Spectrum Protect Suite 8.1.10

  • Stack of two licenses
    • Flat TB Pricing Metric
      • PPA: 5725-X05
      • AAS: 5641-SBE
    • Tiered TB Pricing Metric
      • PPA: 5725-X05

L-FAMR-BPQPCR
5725-X05 (for PPA)
5641-AOP (for AAS)
IBM Spectrum Protect Suite - Archive Option 8.1.10 L-FAMR-BMDHLF
5725-X05 (for PPA)
5641-OSO (for AAS)
IBM Spectrum Protect Suite - IBM Cloud Object Storage Option 8.1.10 L-FAMR-BMDHJS
5725-X06 (for PPA)
5641-BEE (for AAS)
IBM Spectrum Protect Suite Entry 8.1.10 L-FAMR-BMDHMX
5725-X08 (for PPA)
5641-FE8 (for AAS)
IBM Spectrum Protect Suite Entry -- Front End 8.1.10 L-FAMR-BMDHDL

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Program name PID number Charge metric
IBM Spectrum Protect Suite Entry 5641-BEE Per back-end Terabyte (1-100)
IBM Spectrum Protect Suite Entry FE 5641-FE8 Per front end Terabyte (1-100)
IBM Spectrum Protect Suite 5641-SBE Per back-end Terabyte
IBM Spectrum Protect Archive Option 5641-AOP Per back-end Terabyte (1-100)
IBM Spectrum Protect Suite - IBM Cloud Object Storage Option 5641-OSO Per back-end Terabyte (1-100)
  • The back-end (BE) metric determines license requirements based on the terabytes of data that are stored in primary storage pools and repositories.
  • The front-end (FE) metric determines license requirements based on the amount of primary data that is reported as being backed up by clients. Clients include applications, virtual machines, and systems.


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Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require client signatures.

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

The charge metrics for these licensed products can be found in the following License Information documents:

Program number License Information document title License Information document number
5725-X05 (for PPA)
5641-SBE (for AAS)
IBM Spectrum Protect Suite 8.1.10
  • Stack of two licenses
    • Flat TB Pricing Metric
      • PPA: 5725-X05
      • AAS: 5641-SBE
    • Tiered TB Pricing Metric
      • PPA: 5725-X05
L-FAMR-BPQPCR
5725-X05 (for PPA)
5641-AOP (for AAS)
IBM Spectrum Protect Suite - Archive Option 8.1.10 L-FAMR-BMDHLF
5725-X05 (for PPA)
5641-OSO (for AAS)
IBM Spectrum Protect Suite - IBM Cloud Object Storage Option 8.1.10 L-FAMR-BMDHJS
5725-X06 (for PPA)
5641-BEE (for AAS)
IBM Spectrum Protect Suite Entry 8.1.10 L-FAMR-BMDHMX
5725-X08 (for PPA)
5641-FE8 (for AAS)
IBM Spectrum Protect Suite Entry -- Front End 8.1.10 L-FAMR-BMDHDL

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice.

If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

No

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances client productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, go to the Passport Advantage and Passport Advantage Express website.

All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition, may be elected.

Variable charges apply

No

Educational allowance available

Yes. When ordering through the program number process, a 15% education allowance applies to qualified education institution clients.

Education software allowance program applies when ordering through the program number process.

For the part number ordering process, special education prices are available for qualified clients through Passport Advantage.

ESAP available

Yes, to qualified clients.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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For all local charges, contact your IBM representative or your authorized IBM Business Partner.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Announcement countries

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Only in the following European, Middle Eastern, and African countries: Afghanistan, Algeria, Angola, Azerbaijan, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, The Democratic Republic of the Congo, Cote d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Pakistan, State of Palestine, Qatar, Russia, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Western Sahara, Yemen, Zambia, and Zimbabwe.

Trademarks

IBM Spectrum, Passport Advantage, IBM, Global Technology Services, IBM Cloud, Express and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

VMware is a registered trademark of VMware Inc. in the U.S. and other countries.

The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a world­wide basis.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts