IBM Systems Director VMControl V2.3 manages virtualized resources across IBM platforms with a consistent interface that simplifies client administration
IBM Europe, Middle East, and Africa Software Announcement ZP10-0118April 13, 2010
 ENUSZP10-0118.PDF (119KB)
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| At a glance |
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IBM® Systems Director VMControl Image Manager for Linux® on System z®, V2.3, an IBM System Director plug-in, provides a comprehensive set of virtualization management tools that can be used to simplify and improve the utilization of virtual server, storage, and network resources, and to increase the level of workload resilience.
The main features in this release:
- Enhanced image management capabilities for Linux images running on z/VM® and Linux images running on Power® operating systems in PowerVM™ virtualization
- Virtual server life cycle management and relocation for VMware vCenter 4.1
- Virtual server life cycle management for Microsoft® Hyper-V V2
- System pools for IBM Power Systems™
- Data center integration and extensibility using Representational State Transfer (REST) interfaces
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| Overview |
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IBM Systems Director VMControl Image Manager for Linux on System z, V2.3, a virtualization management plug-in for IBM Systems Director V6.2, is designed to help reduce the total cost of ownership by increasing asset utilization, and linking infrastructure performance to business goals. Whether it is for a single IBM system or many IBM systems, VMControl Image Manager for Linux on System z, V2.3 can help simplify and streamline systems management by helping your system administrators become more effective and efficient.
VMControl for Linux on System z, V2.3 expands virtual server life cycle management for VMware vCenter 4.0 and Microsoft Hyper-V V2. This release continues to provide consistent life cycle management capabilities for virtual machines implemented across multiple computing platforms and using multiple virtualization technologies. Life cycle management includes the ability to create, delete, relocate, and modify virtual machines.
VMControl for Linux on System z, V2.3 adds the capability to manage Linux images on PowerVM and the capability to delete virtual appliances from a platform-specific repository. This release continues to provide the capability to manage a repository of multiple preconfigured virtual appliances to simplify and standardize the deployment and management of virtualized workloads. Virtual appliances are virtual machine images containing the entire software stack (that is, operating system, applications, and configuration settings) for a business solution.
For Power Systems, VMControl for Linux on System z, V2.3 extends the virtual server life cycle management and image management capabilities with support for system pools. System pools is a workload optimized approach to computing, designed to potentially drive down costs and improve service. A system pool is a pool of virtualized system resources (servers, storage, and networks) that can be managed as a single entity with the simplicity of managing a single system. System pools provide the ability to make dynamic virtual server adjustments and move virtual servers around within system pools, providing efficiency and increased resilience for planned and unplanned downtime. System pools in VMControl for Linux on System z, V2.3 provides support for the deployment of either AIX® or Linux images into a system pool for Power Systems.
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| Key prerequisites |
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Refer to the Hardware requirements and Software requirements sections for details.
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| Planned availability date |
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- Web download: On or before June 25, 2010
- ESW: June 25, 2010
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| Description |
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IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 provides management simplification, improves system efficiencies within the data center, and leverages the flexibility and power of virtualization. The decoupling of the client's workload from the underlying systems and the dynamic flexibility to move resources and virtual machines allows VMControl Image Manager for Linux on System z, V2.3 provides significant value in managing today's complex and heterogeneous data centers.
Features added to VMControl Image Manager for Linux on System z, V2.3 include:
- Continued and ongoing support for the Open Virtualization Format (OVF) industry-standard format for describing and packing virtual machine images
Enhancements added to VMControl Image Manager for Linux on System z, V2.3 provide:
- The capabilities to allow virtual appliances to be:
- Deployed, captured, and managed for Linux images on PowerVM
- Managed in repositories including deletion, search, and version control
- Captured from virtualized workloads
- A complete virtual server life cycle management and relocation solution for VMware vCenter 4.1 platform manager, allowing for full integration into the IBM Systems Director capabilities for monitoring, automation, and management
- A complete virtual server life cycle management solution for the Microsoft Hyper-V V2 hypervisor, allowing for full integration in the IBM Systems Director capabilities for monitoring, automation, and management
VMControl for Linux on System z, V2.3 provides the user with cross platform virtual server life cycle management. In addition, VMControl Image Manager for Linux on System z, V2.3 provides virtual server relocation tasks for VMware on x86 and PowerVM on Power Systems. This includes the ability to create, edit, delete, and move virtual servers from a single tool in a consistent fashion on all of the supported hypervisors and IBM platforms.
VMControl for Linux on System z, V2.3 provides a set of image management tools to search, delete, and manage virtual appliances (also known as virtual machine images) for z/VM systems and Power Systems. Separate charges apply for image management of IBM Power Systems. Entitlements are available with VMControl Standard Edition for Power Systems.
For Power Systems, VMControl for Linux on System z, V2.3 extends the virtual server life cycle management and image management capabilities with support for system pools. System pools is a workload optimized approach to computing, designed to potentially drive down costs and improve service. A system pool is a pool of virtualized system resources (servers, storage, and networks) that can be managed as a single entity with the simplicity of managing a single system. System pools provide the ability to make dynamic virtual server adjustments and move virtual servers around within system pools, providing efficiency and increased resilience for planned and unplanned downtime. System pools support AIX and Linux images in a PowerVM virtualization environment. IBM Systems Director VMControl Editions for Power Systems, a separately available product for an additional charge, also enables capabilities to allow pools of POWER5™, POWER6™, and POWER7™ systems to be managed as a single logical entity in the data center. For additional information on IBM Systems Director VMControl Editions for Power Systems, V2.3, refer to Software Announcement ZP10-0130, dated April 13, 2010.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Product positioning |
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IBM's flexible and dynamic infrastructure offers a broad set of virtualization technologies to help improve service and management, mask complexities, potentially reduce operational costs, and maximize asset utilization. IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 further exemplifies the strategy for enabling management simplification and automation with IBM Systems Director V6.2. Some of the key benefits provided by VMControl Image Manager for Linux on System z, V2.3 are:
- Increased availability and resilience can be provided on a workload-by-workload basis. When specified, VMControl monitors the individual member system for specific events that allow system failures to be predicted and used to trigger the evacuation of the system.
VMControl Image Manager for Linux on System z, V2.3, based on the Open Virtualization Format (OVF) open standard from DMTF, helps enable a single unified view of all virtual appliances and easy deployment of new virtual servers based on virtual appliances.
VMControl Image Manager for Linux on System z, V2.3 manages the life cycle of virtual appliances. It captures information from active systems and stores the information in reusable virtual appliances. VMControl also allows the import of virtual appliances from external sources (such as a vendor's Web site).
VMControl Image Manager for Linux on System z, V2.3 provides image management capabilities for System z and for Power Systems, specifically Linux images on System z (leveraging z/VM), AIX images (leveraging NIM), and Linux images on Power Systems. For Power Systems servers, VMControl provides the ability to manage AIX mksysb images and Linux images that can be deployed in a virtualized Power Systems environment. Clients who want to perform image management for a heterogeneous System z, Power Systems, or System x® environment may need to use a combination of VMControlfor Linux on System z, V2.3 and Tivoli Provisioning Manager products (separate charges may apply). Tivoli Provisioning for Images and Tivoli Provisioning Manager for Operating System Deployment are available for Linux on System z customers and provide physical and virtual image management for x86 hypervisors. VMControl allows pools of homogeneous systems in the data center to be managed with single-system simplicity.
Some of the key benefits provided by VMControl Editions for Power Systems, V2.3 are:
- A simple interface and set of management tasks provided to manage the life cycle and capacity of one or more system pools. Both new systems and the remaining capacity of existing systems in your data center can be added and managed as part of a pool.
- System pool total aggregate capacity and utilization can be monitored and viewed in the IBM Systems Director dashboard as a new special type of system, eliminating the need to monitor the individual member systems.
- Open Standard OVF-encoded images can be deployed and dynamically placed on the most appropriate resources within the pool. Consideration for compatibility, workload capacity, and workload resilience are all used to dynamically determine the best placement, removing management complexity from the administrator.
- Storage can be assigned to and associated with a system pool, allowing for dynamic provisioning and enablement for virtual server mobility operations.
- Running virtual machines can be moved between the member systems within the pool with no disruption to the running workloads. Dynamic placement services are leveraged to help determine the target system, considering compatibility, workload capacity, and the workload resilience goals.
- Automation of management actions are configurable, allowing for incremental level of sophistication on a per workload basis. In all cases, the actions that are automatically performed by Systems Director VMControl Enterprise Edition are recorded within the IBM Systems Director Event Log.
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| Reference information |
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For additional information about IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 refer to
To learn how IBM Electronic Services can work for you, refer to
For information on IBM Systems Director VMControl for Power Systems, V2.3, refer to Software Announcement ZP10-0130, dated April 13, 2010.
For information on IBM Systems Director for Linux on System z, V6.2, refer to Software Announcement ZP10-0119, dated April 13, 2010.
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| Availability of national languages |
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VMControl includes support for the following languages.
Description Availability date Language
IBM Systems June 25, 2010 Brazilian Portuguese
Director VMControl June 25, 2010 Simplified Chinese
Image Manager June 25, 2010 Traditional Chinese
June 25, 2010 English
June 25, 2010 French
June 25, 2010 German
June 25, 2010 Italian
June 25, 2010 Japanese
June 25, 2010 Korean
June 25, 2010 Spanish
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| Program number |
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Program Program
number name
5648-I2Z IBM Systems Director VMControl for
Linux on System z, V2.3
5648-I2S IBM Systems Director VMControl for
Linux on System z, V1.1 Subscription and Support
Product identification number
Subscription and
Program PID Number Support PID Number
5648-I2Z 5648-I2S
Evaluation Software
VMControl for Linux on System z includes virtual server life cycle management functions, and an evaluation version for the IBM Systems Director VMControl image manager and system pools functions.
If you download IBM Systems Director VMControl for Linux on System z, V2.3 from the Web, you are offered the life cycle management functions under the terms of the IBM International Program License Agreement (IPLA) and program License Information document (LI) and the image manager functions and system pools functions for a 60-day evaluation under the terms of the IBM International License Agreement for Evaluation of Programs (ILAE) and program LI.
After the 60-day evaluation, the image manager functions and system pools functions will not operate without a valid License Key; however, the virtual server life cycle management function for z/VM will continue to operate.
To continue to use the image manager functions for System z or Power Systems after the 60-day evaluation period, you must then obtain a valid License Key for IBM Systems Director VMControl Image Manager for Linux on System z, V2.3. To continue to use the image management and system pools functions for Power Systems after the 60-day evaluation period, you must then obtain a valid License Key for IBM Systems Director VMControl Standard or Enterprise Edition for Power Systems. The terms of the IBM IPLA and program LI will then apply to the Licensee's use of the image manager and/or system pools functions.
The VMControl keyfile is designed to operate with all release levels of VMControl V2, and does not need to be reordered or reinstalled for customers migrating from a prior release of VMControl V2 to VMControl V2.3.
IBM Systems Director V6.2 Information Center Availability
The IBM Systems Director V6.2 Information Center Web site at
This site is planned to be updated with information pertinent to IBM Systems Director V6.2 and its associated plug-ins on or before June 25, 2010.
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| Offering Information |
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Product information is available via the Offering Information Web site
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| Publications |
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No licensed hardcopy publications are shipped with this program.
Publications are available in U.S. English from the IBM Systems Director V6.2 Information Center.
The IBM Systems Director V6.2 Information Center provides you with a single information center where you can access product documentation for Systems Director V6.2 and its associated plug-ins. The IBM Systems Director V6.2 Information Center is available at
To find information, you can search, browse the contents, follow links from one topic to related topics, and print the topics you want to read offline.
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| Technical information |
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Specified operating environment
Hardware requirements
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 will operate on:
- IBM System z10® Enterprise Class
- System z10 Business Class
- System z9® Enterprise Class
- System z9 Business Class
Additional hardware requirements for VMControl Image Manager for Linux on System z, V2.3 are available from the IBM Systems Director V6.2 Information Center at
Management of Linux images running as guest machines (or virtual servers) of z/VM V5.4, or later, is supported by VMControl Image Manager for Linux on System z, V2.3.
Refer to the Preventive Service Planning (PSP) bucket for the minimum MCLs and any required updates for your particular server.
Software requirements
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 is dependent on IBM Systems Director for Linux on System z, V6.2 and has the same software requirements as the IBM Systems Director V6.2 management server.
Management of Linux images on z/VM requires z/VM V5.4, or later, and the z/VM Manageability Access Point (zMAP) agent.
These software requirements are available from the IBM Systems Director V6.2 Information Center at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Limitations
Limitations and work-arounds are available from the IBM Systems Director Information Center at
For additional information, refer to Usage restrictions in the Terms and conditions section of this announcement, or to the license information document that is available on the IBM Software License Agreement Web site
Planning information
Customer responsibilities
Detailed planning information for Systems Director is available in the IBM Systems Director V6.2 Information Center at
You can also access an interactive, dynamic planning advisor that you can use when building your Systems Director solution.
Packaging
The IBM Systems Director VMControl Image Manager package contains the following:
- One CD-ROM that includes product installation documentation and files
Your Proof of Entitlement (PoE) for this program is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program, for example, number of processors, number of users) and quantity acquired.
Information about how you may obtain program services will be provided by the party (either IBM or its authorized reseller) from whom you acquired the program.
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 is planned to be available for electronic download on or before June 25, 2010 at
VMControl will be available in the following languages:
- Brazilian Portuguese
- English
- French
- German
- Spanish
- Japanese
- Italian
- Korean
- Simplified Chinese
- Traditional Chinese
Security, auditability, and control
VMControl uses the security and auditability features inherent in the ESA/390 architecture, z/Architecture® and the Linux operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
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| Ordering information |
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Consult your IBM representative.
Charge metric
Pricing metric description
Program
Program name number Charge metric
IBM Systems Director 5648-I2Z Per server
VMControl Image Manager
IBM Systems Director VMControl Image Manager uses a per server charging metric. A license is required for each System z server being managed by IBM Systems Director VMControl Image Manager, based on the size of the server. Servers are categorized as small, medium, or large, based on the following categories:
- Small server
- IBM System z models with 1-4 IFL engines
- Medium server
- IBM System z models with 5-8 IFL engines
- Large server
- IBM System z models with nine or more IFL engines
For System z servers, the server category to be specified is based on the number of IFLs on the server being managed by IBM Systems Director VMControl Image Manager.
Server
Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate Server. A Proof of Entitlement (PoE) must be obtained for each server regardless of the number of processor cores or partitions in the Server on which the program runs and each server managed by the program.
Basic license
To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.
Licensing for IBM Systems Director VMControl Image Manager for Linux on System z, V2.3
IPLA S&S
program program Program
number number description
5648-I2Z 5648-I2S IBM Systems Director VMControl
Image Manager for Linux on
System z, V2.3
Specific authorizations for IBM Systems Director VMControl Image Manager for Linux on System z, V2.3
Program name: IBM Systems Director VMControl Image Manager for Linux on System z, V2.3
Program number: 5648-I2Z
Entitlement License option/
identifier Description Pricing metric
S015LS7 IBM Systems Director Use-based OTC, per
VMControl Image Manager for server
Managing Large Servers
S015LS8 IBM Systems Director Use-based OTC, per
VMControl Image Manager for server
Managing Medium Servers
S015LS9 IBM Systems Director Use-based OTC, per
VMControl Image Manager for server
Managing Small Servers
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2Z) - S015LS7
Orderable supply ID: Language Distribution medium S015ML2 US English CD
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2Z) - S015LS8
Orderable supply ID: Language Distribution medium S015ML3 US English CD
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2Z) - S015LS9
Orderable supply ID: Language Distribution medium S015ML4 US English CD
Subscription and Support
To receive voice technical support via telephone during normal business hours (Support) and to receive future releases and versions (Subscription) at no additional charge, Subscription and Support (Maintenance) must be ordered.
IBM will provide software maintenance, which may also be referred to as subscription and support, for the virtual server life cycle management function of VMControl if you have acquired an entitlement to receive software maintenance for Systems Director, V6.2 or VMControl Image Manager, V2.3.
The Subscription and Support (Maintenance) offering is purchased separately under the terms of the IBM International Agreement for Acquisition of Software Maintenance (Z125-6011). This offering:
- Includes a reasonable amount of remote assistance via telephone, mail, facsimile (fax), or e-mail to address suspected IBM program defects, where available, during normal IBM business hours from Monday through Friday, except local holidays. Exceptions from normal IBM business hours are Severity 1 (high impact) problems. Support for high impact suspected IBM defects is available 24 hours a day, 7 days a week (Support).
- Entitles customers to future releases and versions during the term at no additional charge (Subscription). Note that the customer is not entitled to new products.
The quantity of Subscription and Support (Maintenance) licenses must be equal to the quantity of product licenses ordered. To order, specify the program number and the appropriate number of licenses for each of the applicable one-time charge feature numbers or entitlement identifiers.
When Subscription and Support (Maintenance) is ordered, the charges will renew automatically annually unless canceled by the customer.
Subscription and Support (Maintenance) annual support charges will be automatically added to your order. If you do not desire the Subscription and Support (Maintenance) license for IBM Systems Director VMControl Image Manager for Linux on System z, V2.3, you must take specific action to decline this support.
Subscription and Support PID - 5648-I2S
Entitlement License option/
identifier Description Pricing metric
S015HC2 IBM Systems Director Basic MSC, per Server SW S&S
VMControl Image Manager No charge, decline SW S&S
For Managing
Large Servers S&S
S015LSH IBM Systems Director Basic MSC, per Server SW S&S
VMControl Image Manager No charge, decline SW S&S
For Managing
Medium Servers S&S
S015LSJ IBM Systems Director Basic MSC, per Server SW S&S
VMControl Image Manager No charge, decline SW S&S
For Managing
Small Servers S&S
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2S) - S015HC2
Orderable supply ID Language Distribution medium S015ML5 US English CD
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2S) - S015LSH
Orderable supply ID Language Distribution medium S015ML6 US English CD
IBM Systems Director VMControl Image Manager for Linux on System z, V2.3 (5648-I2S) - S015LSJ
Orderable supply ID Language Distribution medium S015ML7 US English CD
Evaluation Software
VMControl for Linux on System z includes virtual server life cycle management functions, and an evaluation version for the IBM Systems Director VMControl image manager and system pools functions.
If you download IBM Systems Director VMControl for Linux on System z, V2.3 from the Web, you are offered the life cycle management functions under the terms of the IBM International Program License Agreement (IPLA) and program License Information document (LI) and the image manager functions and system pools functions for a 60-day evaluation under the terms of the IBM International License Agreement for Evaluation of Programs (ILAE) and program LI.
After the 60-day evaluation, the image manager functions and system pools functions will not operate without a valid License Key; however, the virtual server life cycle management function for z/VM will continue to operate.
To continue to use the image manager functions for System z or Power Systems after the 60-day evaluation period, you must then obtain a valid License Key for IBM Systems Director VMControl Image Manager for Linux on System z, V2.3. To continue to use the image management and system pools functions for Power Systems after the 60-day evaluation period, you must then obtain a valid License Key for IBM Systems Director VMControl Standard or Enterprise Edition for Power Systems. The terms of the IBM IPLA and program LI will then apply to the Licensee's use of the image manager and/or system pools functions.
The VMControl keyfile is designed to operate with all release levels of VMControl V2, and does not need to be reordered or reinstalled for customers migrating from a prior release of VMControl V2 to VMControl V2.3.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The following agreement applies for Software Subscription and Support (Software Maintenance) and does not require customer signatures:
- IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
IBM will provide Software Maintenance (Subscription and Support) for the IBM Systems Director VMControl life cycle management functions of the Program if Licensee has acquired an entitlement to receive Software Maintenance for IBM Systems Director, V6.2. IBM will provide Software Maintenance for the image management functions if the Licensee has acquired an entitlement for Software Maintenance for VMControl. IBM support will be provided pursuant to the terms and conditions of your agreement with IBM for Software Maintenance or Software Subscription and Support.
IBM System z Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
LC23-5068
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program support
Enhanced support, called Subscription and Support, includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO)
No
IBM International Passport Advantage Agreement
Passport Advantage applies
No
Software Subscription and Support (Software Maintenance) applies
Yes
Subscription and Support (also referred to as Software Maintenance) annual support charges will be automatically added to your order. The charges will renew automatically annually unless canceled by the customer. If you do not desire the Subscription and Support license for Systems Director VMControl Image Manager for Linux on System z, V2.3, you must take specific action to decline this support.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, visit the Passport Advantage Web site at
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. When ordering through the program number process, a 15% education allowance applies to qualified education institution customers.
Education Software Allowance Program applies when ordering through the program number process.
ESAP available
Yes, to qualified customers.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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| Prices |
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The licensed program (5648-I2Z) and associated Subscription and Support (5648-I2S) have been previously announced and priced.
Contact your local IBM representative for the applicable charges.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Available worldwide for credit qualified customers.
For more financing information, visit
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| Announcement countries |
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All European, Middle Eastern, and African countries.
Trademarks
PowerVM, Power Systems, POWER5, POWER6, POWER7 and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, System z, z/VM, Power, AIX, System x, System z10, System z9, z/Architecture and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft is a registered trademark of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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