IBM SAN Volume Controller (SVC) Model SV3 high-performance SVC engine offers two twenty-four core processors and multiple connectivity optionsIBM Europe Hardware Announcement ZG22-0011
February 8, 2022
|Table of contents|
IBM® SVC, a combined hardware and software storage virtualization system with a single point of control for storage resources, delivers a single system to manage and provision heterogeneous storage systems. SVC storage engines enable clients to update their storage technology without taking the system offline, helping to lower total cost of ownership of their storage infrastructure.
SVC Storage Engine Model SV3 is the latest hardware release in the SVC storage virtualization system family. It is a high-performance SVC engine with two twenty-four-core processors running at 2.4 GHz and double the connectivity options of previous SV2 models.
This model includes:
- Two Intel Ice Lake processors running at 2.4 GHz
- 512 GB memory standard, with options to increase memory up to 1.5 TB per SVC node
- Hot-swappable boot drives
- Built-in hardware-assisted compression acceleration for data reduction pool compression workloads
- Six I/O card slots with options for 32 Gb FC, and 25 Gb and 100 Gb Ethernet cards
- Two 1 Gb Ethernet ports for management, and a separate service technician port
- Two AC power supplies
- Two hot-swappable batteries
- The ability to cluster existing SVC systems with previous generation SVC storage engine models
These models are delivered in a 2U, 19-inch, rack-mount enclosure with IBM installation. Models for machine type 2145 models include a one-year warranty with on-site service, 24 hours a day, seven days a week. Models for machine type 2147 include a three-year warranty with enterprise-class support.
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SVC Model SV3 requires IBM Spectrum® Virtualize software 8.5, or later, for operation. Use of the software is entitled through the acquisition of IBM Spectrum Virtualize software licenses.
For a comprehensive list of supported environments, devices, and configurations, go to the IBM System Storage Interoperation Center.
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- March 4, 2022: All IBM SVC models and features, except as noted below
- June 3, 2022: All IBM SVC models and features in South Africa
The Encryption Enablement feature and the Encryption USB Drive feature (feature numbers ACE2 and ACEB) are not available in the following countries:
Availability within a country is subject to local legal requirements.
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SVC, a member of the expanded IBM storage family controlled by IBM Spectrum Virtualize, is a combined hardware and software storage virtualization system with a single point of control for storage resources. SVC delivers a single system to manage and provision heterogeneous storage systems, while enabling clients to update their storage technology without taking the system offline. This can help clients lower storage administration and migration costs, reducing the total cost of ownership of their storage infrastructure while providing high scalability and availability to both new and existing storage systems.
SVC storage engines
SVC Storage Engine Model SV3 includes two Intel Ice Lake twenty-four-core processors running at 2.4 GHz. It includes 512 GB of base memory, two 1 Gb Ethernet management ports, and a separate technician port. Model SV3 also includes two AC power supplies with two separate hot-swappable batteries to help maintain data integrity in case of a power outage.
IO card options have been expanded with six IO card slots. These slots can be filled with a choice of 32 Gb FC cards, and 25 Gb and 100 Gb Ethernet cards. The Ethernet cards support iSCSI and NVMe RDMA protocols.
SVC storage engines can be clustered to help deliver greater performance, bandwidth, scalability, and availability. An SVC clustered system can contain up to four node pairs or I/O groups, for a total of eight nodes. These storage engines can be added into existing SVC clustered systems that include previous generation storage engine models, DH8, SV1, SV2, and SA2. In addition, up to four hot spare nodes may be configured to deliver even higher availability for the solution.
Compression acceleration is included with the SV3 hardware to support compression workloads with data reduction pools. Both compressed and uncompressed workloads can benefit from configurations with the optional cache upgrade features, expanding the total system memory to a maximum of 1.5 TB per node.
Encryption for enhanced data security
SV3 hardware supports encryption for data at rest. Encryption is performed by the SVC storage engine for data stored within any externally virtualized storage subsystem, regardless of the ability of the system to natively support encryption. This can protect client investment of their current hardware, enabling them to improve their security requirements without having to replace the existing system.
Encryption is enabled on SVC storage engines through the acquisition of the Encryption Enablement feature on each SVC storage engine. Use of the encryption function is entitled through the acquisition of an encryption software license.
The Encryption USB Flash Drives feature is required when the Encryption Enablement feature is acquired. This feature provides two USB flash drives for storing the encryption master access key.
Rich set of functional capabilities
SVC combines a variety of IBM technologies, including thin provisioning, automated tiering, storage virtualization, dynamic data migration, data reduction pools, compression, clustering, high availability (Stretched Cluster or HyperSwap®), replication, multiprotocol support, encryption, and a robust GUI. These technologies are designed to enable SVC to offer a rich set of functional capabilities and deliver extraordinary levels of storage efficiency when combined.
All SVC functional capabilities are provided through IBM Spectrum Virtualize software. For additional information about the SVC functional capabilities and software, see the Reference information section.
Accessibility by people with disabilities
Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.
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SVC product information is available on the IBM SAN Volume Controller website.
For additional information about IBM Spectrum Virtualize software, see Software Announcement ZP22-0028, dated February 8, 2022.
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|IBM SAN Volume Controller Storage Engine||2145||SV3|
|PPA Software Order Indicator||2145||SV3||0017|
|AAS Software Order Indicator||2145||SV3||0018|
|No Software Order Indicator||2145||SV3||0019|
|Bulk Order Indicator||2145||SV3||5555|
|Building Block Indicator||2145||SV3||3001|
|Additional Storage Enclosure Indicator||2145||SV3||3002|
|Standby Storage Engine||2145||SV3||3003|
|Power Cord - EMEA||2145||SV3||9716|
|Power Cord - Australia / New Zealand||2145||SV3||9717|
|Power Cord - Europe / Africa||2145||SV3||9718|
|Power Cord - Denmark||2145||SV3||9719|
|Power Cord - South Africa||2145||SV3||9720|
|Power Cord - Switzerland||2145||SV3||9721|
|Power Cord - Chile / Italy||2145||SV3||9722|
|Power Cord - Israel||2145||SV3||9723|
|Power Cord - Argentina||2145||SV3||9725|
|Power Cord - China||2145||SV3||9726|
|Power Cord - PDU Connection||2145||SV3||9730|
|Power Cord - Brazil||2145||SV3||9733|
|Power Cord - India||2145||SV3||9734|
|Power Cord - Korea||2145||SV3||9736|
|RFID AG/AP: 902-928 MHz||2145||SV3||A2EV|
|RFID EMEA: 865.6-867.8 MHz||2145||SV3||A2EW|
|Encryption USB Drive Pack||2145||SV3||ACEB|
|480 GB M.2 Boot Drive Pair||2145||SV3||ACGU|
|512GB Cache Upgrade||2145||SV3||ACHA|
|Additional 512GB Cache Upgrade||2145||SV3||ACHC|
|100 GbE SW QSFP28 SR4 Transceivers (Pair)||2145||SV3||ACHN|
|10 GbE SW SFP+ Transceivers (Pair)||2145||SV3||ACHR|
|32 Gb FC LW SFP Transceivers (Pair)||2145||SV3||ACHV|
|25 GbE SW SFP28 Transceivers (Pair)||2145||SV3||ACHZ|
|10 GbE SFP+ RJ45 Transceivers (Pair)||2145||SV3||ACJ1|
|1m OM3 Fiber Cable (LC)||2145||SV3||ACSQ|
|5m OM3 Fiber Cable (LC)||2145||SV3||ACSR|
|10m OM3 Fiber Cable (LC)||2145||SV3||ACSS|
|25m OM3 Fiber Cable (LC)||2145||SV3||ACST|
|Order Type 1 Indicator - CTO||2145||SV3||ADN1|
|Order Type 2 Indicator - MTM Only||2145||SV3||ADN2|
|Order Type 3 Indicator - FC Only||2145||SV3||ADN3|
|Shipping and Handling - No Charge||2145||SV3||AG00|
|Shipping and Handling - Model SV3||2145||SV3||AGKE|
|32 Gb FC 4 Port Adapter Cards (Pair)||2145||SV3||AH1E|
|2 port 25Gb Ethernet Card (RoCE)||2145||SV3||AH1F|
|2 port 25Gb Ethernet Card (iWARP)||2145||SV3||AH1G|
|2 port 100GbE Card (RoCEv2)||2145||SV3||AH1H|
|Node Pair 1 Engine 1||2145||SV3||AH91|
|Node Pair 1 Engine 2||2145||SV3||AH92|
|Node Pair 2 Engine 1||2145||SV3||AH93|
|Node Pair 2 Engine 2||2145||SV3||AH94|
|Node Pair 3 Engine 1||2145||SV3||AH95|
|Node Pair 3 Engine 2||2145||SV3||AH96|
|Node Pair 4 Engine 1||2145||SV3||AH97|
|Node Pair 4 Engine 2||2145||SV3||AH98|
|Power Cord - PDU Connection (C20)||2145||SV3||AHP6|
|Storage as a Service Indicator||2145||SV3||AHY1|
|Remote code load exception||2145||SV3||AHY2|
|Future use - reserved 3||2145||SV3||AHY3|
|Future use - reserved 4||2145||SV3||AHY4|
|Future use - reserved 5||2145||SV3||AHY5|
|Future use - reserved 6||2145||SV3||AHY6|
|Future use - reserved 7||2145||SV3||AHY7|
|Future use - reserved 8||2145||SV3||AHY8|
|Future use - reserved 9||2145||SV3||AHY9|
|VersaStack Solution Indicator||2145||SV3||AHZC|
|Red Hat® OpenShift® Indicator||2145||SV3||AJGH|
|IBM SAN Volume Controller Storage Engine||2147||SV3|
|PPA Software Order Indicator||2147||SV3||0017|
|AAS Software Order Indicator||2147||SV3||0018|
|No Software Order Indicator||2147||SV3||0019|
|Bulk Order Indicator||2147||SV3||5555|
|Building Block Indicator||2147||SV3||3001|
|Additional Storage Enclosure Indicator||2147||SV3||3002|
|Standby Storage Engine||2147||SV3||3003|
|Power Cord - EMEA||2147||SV3||9716|
|Power Cord - Australia / New Zealand||2147||SV3||9717|
|Power Cord - Europe / Africa||2147||SV3||9718|
|Power Cord - Denmark||2147||SV3||9719|
|Power Cord - South Africa||2147||SV3||9720|
|Power Cord - Switzerland||2147||SV3||9721|
|Power Cord - Chile / Italy||2147||SV3||9722|
|Power Cord - Israel||2147||SV3||9723|
|Power Cord - Argentina||2147||SV3||9725|
|Power Cord - China||2147||SV3||9726|
|Power Cord - PDU Connection||2147||SV3||9730|
|Power Cord - Brazil||2147||SV3||9733|
|Power Cord - India||2147||SV3||9734|
|Power Cord - Korea||2147||SV3||9736|
|RFID AG/AP: 902-928 MHz||2147||SV3||A2EV|
|RFID EMEA: 865.6-867.8 MHz||2147||SV3||A2EW|
|Encryption USB Drive Pack||2147||SV3||ACEB|
|480 GB M.2 Boot Drive Pair||2147||SV3||ACGU|
|512GB Cache Upgrade||2147||SV3||ACHA|
|Additional 512GB Cache Upgrade||2147||SV3||ACHC|
|100 GbE SW QSFP28 SR4 Transceivers (Pair)||2147||SV3||ACHN|
|10 GbE SW SFP+ Transceivers (Pair)||2147||SV3||ACHR|
|32 Gb FC LW SFP Transceivers (Pair)||2147||SV3||ACHV|
|25 GbE SW SFP28 Transceivers (Pair)||2147||SV3||ACHZ|
|10 GbE SFP+ RJ45 Transceivers (Pair)||2147||SV3||ACJ1|
|1m OM3 Fiber Cable (LC)||2147||SV3||ACSQ|
|5m OM3 Fiber Cable (LC)||2147||SV3||ACSR|
|10m OM3 Fiber Cable (LC)||2147||SV3||ACSS|
|25m OM3 Fiber Cable (LC)||2147||SV3||ACST|
|Order Type 1 Indicator - CTO||2147||SV3||ADN1|
|Order Type 2 Indicator - MTM Only||2147||SV3||ADN2|
|Order Type 3 Indicator - FC Only||2147||SV3||ADN3|
|Shipping and Handling - No Charge||2147||SV3||AG00|
|Shipping and Handling - Model SV3||2147||SV3||AGKF|
|32 Gb FC 4 Port Adapter Cards (Pair)||2147||SV3||AH1E|
|2 port 25Gb Ethernet Card (RoCE)||2147||SV3||AH1F|
|2 port 25Gb Ethernet Card (iWARP)||2147||SV3||AH1G|
|2 port 100GbE Card (RoCEv2)||2147||SV3||AH1H|
|Node Pair 1 Engine 1||2147||SV3||AH91|
|Node Pair 1 Engine 2||2147||SV3||AH92|
|Node Pair 2 Engine 1||2147||SV3||AH93|
|Node Pair 2 Engine 2||2147||SV3||AH94|
|Node Pair 3 Engine 1||2147||SV3||AH95|
|Node Pair 3 Engine 2||2147||SV3||AH96|
|Node Pair 4 Engine 1||2147||SV3||AH97|
|Node Pair 4 Engine 2||2147||SV3||AH98|
|Power Cord - PDU Connection (C20)||2147||SV3||AHP6|
|Storage as a Service Indicator||2147||SV3||AHY1|
|Remote code load exception||2147||SV3||AHY2|
|Future use - reserved 3||2147||SV3||AHY3|
|Future use - reserved 4||2147||SV3||AHY4|
|Future use - reserved 5||2147||SV3||AHY5|
|Future use - reserved 6||2147||SV3||AHY6|
|Future use - reserved 7||2147||SV3||AHY7|
|Future use - reserved 8||2147||SV3||AHY8|
|Future use - reserved 9||2147||SV3||AHY9|
|VersaStack Solution Indicator||2147||SV3||AHZC|
|Red Hat OpenShift Indicator||2147||SV3||AJGH|
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Technical capabilities of machine type 2147 are equivalent of machine type 2145 and can be found in the IBM SAN Volume Controller publications.
IBM Documentation provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. See IBM Documentation.
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To access the IBM Publications Center Portal, go to the IBM Publications Center website.
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.
When available, translated product documentation is available at the IBM Support Portal.
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Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.
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Get preventive maintenance, onsite and remote support, and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.
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Specified operating environment
- Height: 8.7 cm (3.5 in.)
- Width: 44.6 cm (17.6 in.)
- Depth: 82.6 cm (32.6 in.)
- Weight: 32 Kg
To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.
- Operating: 5°C to 35°C (41°F to 95°F) from 0 to 3048 m (0 to 10,000 ft); Above 950 m, derate maximum air temperature 1 degree per 300 m
- Nonoperating: 1°C to 45°C (34°F to 113°F)
- Operating: 8% - 80% noncondensing
- Nonoperating: 8% - 80% noncondensing
- Voltage range: 200 - 240 V AC
- Frequency: 50 - 60 Hz
- Power: 809 W (Power will vary with configuration and system usage. Maximum shown)
Heat dissipation (BTU per hour): 2760 Btu/h
Acoustical noise emission:
- 6.9 bels (idling)
- 6.9 bels (operating)
Each SVC storage engine, also referred to as a node, is an individual server in an SVC system. Nodes must be ordered and installed in pairs as a node pair or I/O group. Both nodes in a node pair must have the same physical configuration.
SV3 models require IBM Spectrum Virtualize software 8.5, or later, for operation. Use of the software is entitled through the acquisition of SVC software licenses.
SVC expansion enclosure capacity needs to be licensed as managed storage with an SVC base license.
SVC software is preloaded by IBM on SVC machines. Use of the software is entitled through the acquisition of an SVC Base Software license. Use of optional features offered with the SVC software is entitled through the acquisition of their respective licenses.
For additional information about SVC software, see the announcement listed in the Reference information section.
Model SV3 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models DH8, SV1, SV2, and SA2. All nodes within a clustered system must be using the same version of IBM Spectrum Virtualize software. A clustered SVC system may contain up to four node pairs, as well as up to four hot-spare nodes.
SVC machine type 2145 storage engines may be clustered with SVC machine type 2147 storage engines only if the additional IBM Support services that upgrades SVC 2145 to the equivalent SVC 2147 Support Terms and Conditions is purchased. This may be set up through a separate TSS support contract. Contact your local support team for more information.
The Encryption Enablement features and the Encryption USB Drive Pack feature (feature numbers ACE2 and ACEB) are not available in the following countries:
Encryption may be subject to limitations and restrictions for supported configurations, environments, and use. See the V8.5 Configuration Limits and Restrictions for IBM System Storage SAN Volume Controller document on the IBM Systems Support website for details.
I/O card rules
Each SV3 storage engine has six IO card slots, grouped into pairs and contained within an IO cage. These IO cages can contain a pair of 32 Gb FC cards (AH1E), or a pair of matched 25 Gb Ethernet cards (AH1F or AH1G), or a single 100 Gb Ethernet card (AH1H).
- IO cage one must contain a pair of 32 Gb FC cards, or a matched pair of 25 Gb Ethernet cards, or a single 100 Gb Ethernet card.
- IO cage two can contain a pair of 32 Gb FC cards, or a single 100 Gb Ethernet card, or can be left empty.
- IO cage three can contain a pair of 32 Gb FC cards, or a matched pair of 25 Gb Ethernet cards, or a single 100 Gb Ethernet card, or can be left empty
FC (AH1E) cards are supplied with the appropriate optics.
Ethernet cards (AH1F, AH1G, and AH1H) are not supplied with any optics. Supported optics (ACHN, ACHR, and ACHZ) and RJ45 adapters (ACJ1) can be purchased with the control enclosure, or the client may supply their own cables (MPO FC cables, AOC, DAC, and splitters) providing they are listed as supported in the product documentation.
All Ethernet cards can be used with the iSCSI protocol. 25 Gb iWARP Ethernet cards can also be used for clustering. 25 Gb and 100 Gb RoCE Ethernet cards can be used for NVMe RDMA.
Shipments to Argentina and India
Machines shipped prior to the published planned availability date for Argentina and India are not compliant with Argentina and India certification and product labeling requirements.
If you did not acquire your machine from IBM as a direct shipment to these countries, you are responsible for validating the machine has the appropriate certifications and product labels.
Contact your IBM sales representative or IBM Business Partner for assistance with this validation.
Physical configuration and installation planning
Physical configuration and installation planning are client responsibilities.
It is the client's responsibility to review the NEBS and ETSI test results documents to determine the testing performed on the models and features meet their requirements. Contact your IBM sales representative or Business Partner to obtain a copy of the test result documents.
Logical configuration planning and application
Logical configuration planning is a client responsibility. Application of the initial logical configuration and all subsequent modifications to the logical configuration is the client's responsibility.
You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.
Cables are required for the following:
- I/O connectivity to servers and fabric components
- System management
As a convenience, a limited selection of cables can be ordered with the SVC machine. See the Product number section for available feature numbers.
Cables, along with installation services, are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.
I/O connectivity cables
Cables are required to connect the storage engine I/O ports to server or fabric ports.
32 Gb FC: SVC requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following can be ordered with the SVC storage engine:
- 1 m OM3 fiber cable (LC)
- 5 m OM3 fiber cable (LC)
- 10 m OM3 fiber cable (LC)
- 25 m OM3 fiber cable (LC)
10/ 25 Gb Ethernet: When using optical connectors, SVC requires 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following fiber optic cables can be ordered with SVC storage engines:
- 1-meter OM3 fiber cable (LC)
- 5-meter OM3 fiber cable (LC)
- 10-meter OM3 fiber cable (LC)
- 25-meter OM3 fiber cable (LC)
10/25 GbE I/O ports can be used with a 10GBASE-T (RJ45), available to order with the SVC storage engines.
10/25 GbE and 100 GbE I/O ports can be used with client-supplied active and passive cables as listed in the product documentation.
100 Gb Ethernet: When using QSFP28 optical connectors, the SAN Volume Controller requires OM3 or OM4 MPO fiber cables.
System management cables
SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the client.
Security, auditability, and control
This product uses the security and auditability features of the preloaded application software.
The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
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Products - terms and conditions
|Warranty and additional coverage options||Coverage summary1|
|Warranty Period: Service Level: Warranty Period: Service Level:||Machine type 2145: 1 year IBM CRU and On-Site 24X7 Same Day Machine type 2147: 3 years (1 year of standard warranty + 2 additional years of extended warranty services) IBM CRU and On-Site, 24x7 Same Day|
|Service upgrade options|
|Warranty Service Upgrade||IBM CRU and On-Site Repair, 24x7 Same Day 2, 2 hour average response|
|Maintenance Services (Post-Warranty)||IBM On-Site Repair, Next Business Day and Same Day options|
|IBM Hardware Maintenance Services - Committed maintenance3||Yes|
- 1 See complete coverage details below
- 2 Only offered in US and EMEA
- 3 Not offered in the US
- Machine type 2145: One year
- Machine type 2147: Three years
Technical Advisor support will be provided for Machine type 2147 during the warranty period. This support enhances end-to-end support for the client's complex IT solutions. The Technical Advisor uses an integrated approach for proactive, coordinated cross-team support to enable customers to maximize IT availability. Technical Advisor support for SVC will be delivered remotely and will include a documented support plan, coordinated problem and crisis management, reporting on the client's hardware inventories and software levels, and consultation regarding SVC software updates. The Technical Advisor will conduct a Welcome Call with the client and provide a statement of work for this support.
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.
If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Client Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.
CRU and On-site Service
At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
Service level is:
- 24 hours per day, 7 days a week, 6 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge.
Non-IBM parts service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their clients, and normal warranty service procedures for the IBM machine apply.
International Warranty Service
Machine type 2145 is eligible for International Warranty Service. International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.
The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.
The following types of information can be found on the International Warranty Service website
- Machine warranty entitlement and eligibility
- Directory of contacts by country with technical support contact information
- Announcement Letters
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.
At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:
- 24 hours per day, 7 days a week, 2 hour average response, same day
Maintenance service options
If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
Service levels are:
- 9 hours per day, Monday through Friday, excluding public or national holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.
- 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
- 18 hours per day, Monday through Saturday, excluding public or national holidays, same business day response. Calls must be received by 18:00 local time in order to qualify for same business day response.
- 24 hours per day, 7 days a week, 6 hour average, same day response.
- ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.
- ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Enterprise class support
Enterprise class support is included with the three-year warranty IBM SAN Volume Controller (SVC) Machine Type 2147, delivering:
- Technical Advisors to proactively improve problem management and communication
- Software installation
- Configuration support
- On-site and remote software updates up to six times during the warranty period
- Enhanced response times for high severity problems
During the warranty period and with a current active software maintenance agreement, the client will be entitled to enhanced response times for Severity 1 problems. IBM will also provide an IBM System Service Representative (SSR) to perform on-site product setup and installation. In addition, the IBM SSR or IBM Remote Support Center will perform up to six software updates during the warranty period.
IBM Technical Advisor support will be provided during the warranty period. This support enhances end-to-end support for the client's complex IT solutions. The Technical Advisor uses an integrated approach for coordinated, cross-team support to enable clients to maximize IT availability. The Technical Advisor will work with clients, sales teams, and Business Partners to ensure the Technical Delivery Assessment checklist and site planning steps are complete. Additionally, with the three-year warranty, the Technical Advisor will pro-actively plan the software updates and ensure workstation, network access, user ID, and software download steps are completed prior to deploying the SSR or IBM Remote Support Center to perform the software update.
Usage plan machine
IBM hourly service rate classification
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
Maintenance service offerings
These machines are eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.
General terms and conditions
Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.
The Installation section of the product documentation specifies site preparation, physical requirements and installation (operating) environment, and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at the IBM hourly service rate designated for the machine.
Graduated program license charges apply
Licensed Internal Code and Licensed Machine Code
This product does not contain Licensed Internal Code or Licensed Machine Code.
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For all local charges, contact your local IBM representative or IBM Business Partner.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.
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IBM Garage is a trademark of IBM Corporation in the United States, other countries, or both.
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