IBM SAN Volume Controller (SVC) Model SV3 high-performance SVC engine offers two twenty-four core processors and multiple connectivity options

IBM Europe Hardware Announcement ZG22-0011
February 8, 2022

Table of contents
OverviewOverviewPublicationsPublications
Key requirementsKey requirementsTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Product numberProduct numberRegional availabilityRegional availability


Overview

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IBM® SVC, a combined hardware and software storage virtualization system with a single point of control for storage resources, delivers a single system to manage and provision heterogeneous storage systems. SVC storage engines enable clients to update their storage technology without taking the system offline, helping to lower total cost of ownership of their storage infrastructure.

SVC Storage Engine Model SV3 is the latest hardware release in the SVC storage virtualization system family. It is a high-performance SVC engine with two twenty-four-core processors running at 2.4 GHz and double the connectivity options of previous SV2 models.

This model includes:

  • Two Intel™ Ice Lake processors running at 2.4 GHz
  • 512 GB memory standard, with options to increase memory up to 1.5 TB per SVC node
  • Hot-swappable boot drives
  • Built-in hardware-assisted compression acceleration for data reduction pool compression workloads
  • Six I/O card slots with options for 32 Gb FC, and 25 Gb and 100 Gb Ethernet cards
  • Two 1 Gb Ethernet ports for management, and a separate service technician port
  • Two AC power supplies
  • Two hot-swappable batteries
  • The ability to cluster existing SVC systems with previous generation SVC storage engine models

These models are delivered in a 2U, 19-inch, rack-mount enclosure with IBM installation. Models for machine type 2145 models include a one-year warranty with on-site service, 24 hours a day, seven days a week. Models for machine type 2147 include a three-year warranty with enterprise-class support.



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Key requirements

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SVC Model SV3 requires IBM Spectrum® Virtualize software 8.5, or later, for operation. Use of the software is entitled through the acquisition of IBM Spectrum Virtualize software licenses.

For a comprehensive list of supported environments, devices, and configurations, go to the IBM System Storage Interoperation Center.



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Planned availability date

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  • March 4, 2022: All IBM SVC models and features, except as noted below
  • June 3, 2022: All IBM SVC models and features in South Africa

The Encryption Enablement feature and the Encryption USB Drive feature (feature numbers ACE2 and ACEB) are not available in the following countries:

  • Armenia
  • Belarus
  • Kazakhstan
  • Kyrgyzstan
  • Russia

Availability within a country is subject to local legal requirements.



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Description

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SVC, a member of the expanded IBM storage family controlled by IBM Spectrum Virtualize, is a combined hardware and software storage virtualization system with a single point of control for storage resources. SVC delivers a single system to manage and provision heterogeneous storage systems, while enabling clients to update their storage technology without taking the system offline. This can help clients lower storage administration and migration costs, reducing the total cost of ownership of their storage infrastructure while providing high scalability and availability to both new and existing storage systems.

SVC storage engines

SVC Storage Engine Model SV3 includes two Intel Ice Lake twenty-four-core processors running at 2.4 GHz. It includes 512 GB of base memory, two 1 Gb Ethernet management ports, and a separate technician port. Model SV3 also includes two AC power supplies with two separate hot-swappable batteries to help maintain data integrity in case of a power outage.

IO card options have been expanded with six IO card slots. These slots can be filled with a choice of 32 Gb FC cards, and 25 Gb and 100 Gb Ethernet cards. The Ethernet cards support iSCSI and NVMe RDMA protocols.

SVC storage engines can be clustered to help deliver greater performance, bandwidth, scalability, and availability. An SVC clustered system can contain up to four node pairs or I/O groups, for a total of eight nodes. These storage engines can be added into existing SVC clustered systems that include previous generation storage engine models, DH8, SV1, SV2, and SA2. In addition, up to four hot spare nodes may be configured to deliver even higher availability for the solution.

Compression acceleration is included with the SV3 hardware to support compression workloads with data reduction pools. Both compressed and uncompressed workloads can benefit from configurations with the optional cache upgrade features, expanding the total system memory to a maximum of 1.5 TB per node.

Encryption for enhanced data security

SV3 hardware supports encryption for data at rest. Encryption is performed by the SVC storage engine for data stored within any externally virtualized storage subsystem, regardless of the ability of the system to natively support encryption. This can protect client investment of their current hardware, enabling them to improve their security requirements without having to replace the existing system.

Encryption is enabled on SVC storage engines through the acquisition of the Encryption Enablement feature on each SVC storage engine. Use of the encryption function is entitled through the acquisition of an encryption software license.

The Encryption USB Flash Drives feature is required when the Encryption Enablement feature is acquired. This feature provides two USB flash drives for storing the encryption master access key.

Rich set of functional capabilities

SVC combines a variety of IBM technologies, including thin provisioning, automated tiering, storage virtualization, dynamic data migration, data reduction pools, compression, clustering, high availability (Stretched Cluster or HyperSwap®), replication, multiprotocol support, encryption, and a robust GUI. These technologies are designed to enable SVC to offer a rich set of functional capabilities and deliver extraordinary levels of storage efficiency when combined.

All SVC functional capabilities are provided through IBM Spectrum Virtualize software. For additional information about the SVC functional capabilities and software, see the Reference information section.

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Reference information

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SVC product information is available on the IBM SAN Volume Controller website.

For additional information about IBM Spectrum Virtualize software, see Software Announcement ZP22-0028, dated February 8, 2022.



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Product number

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Description Machine type Model Feature
IBM SAN Volume Controller Storage Engine 2145 SV3  
PPA Software Order Indicator 2145 SV3 0017
AAS Software Order Indicator 2145 SV3 0018
No Software Order Indicator 2145 SV3 0019
JEMT Indicator 2145 SV3 0021
Bulk Order Indicator 2145 SV3 5555
Building Block Indicator 2145 SV3 3001
Additional Storage Enclosure Indicator 2145 SV3 3002
Standby Storage Engine 2145 SV3 3003
Power Cord - EMEA 2145 SV3 9716
Power Cord - Australia / New Zealand 2145 SV3 9717
Power Cord - Europe / Africa 2145 SV3 9718
Power Cord - Denmark 2145 SV3 9719
Power Cord - South Africa 2145 SV3 9720
Power Cord - Switzerland 2145 SV3 9721
Power Cord - Chile / Italy 2145 SV3 9722
Power Cord - Israel 2145 SV3 9723
Power Cord - Argentina 2145 SV3 9725
Power Cord - China 2145 SV3 9726
Power Cord - PDU Connection 2145 SV3 9730
Power Cord - Brazil 2145 SV3 9733
Power Cord - India 2145 SV3 9734
Power Cord - Korea 2145 SV3 9736
RFID AG/AP: 902-928 MHz 2145 SV3 A2EV
RFID EMEA: 865.6-867.8 MHz 2145 SV3 A2EW
Encryption Enablement 2145 SV3 ACE2
Encryption USB Drive Pack 2145 SV3 ACEB
480 GB M.2 Boot Drive Pair 2145 SV3 ACGU
512GB Cache Upgrade 2145 SV3 ACHA
Additional 512GB Cache Upgrade 2145 SV3 ACHC
100 GbE SW QSFP28 SR4 Transceivers (Pair) 2145 SV3 ACHN
10 GbE SW SFP+ Transceivers (Pair) 2145 SV3 ACHR
32 Gb FC LW SFP Transceivers (Pair) 2145 SV3 ACHV
25 GbE SW SFP28 Transceivers (Pair) 2145 SV3 ACHZ
10 GbE SFP+ RJ45 Transceivers (Pair) 2145 SV3 ACJ1
1m OM3 Fiber Cable (LC) 2145 SV3 ACSQ
5m OM3 Fiber Cable (LC) 2145 SV3 ACSR
10m OM3 Fiber Cable (LC) 2145 SV3 ACSS
25m OM3 Fiber Cable (LC) 2145 SV3 ACST
Generic Bezel 2145 SV3 ACZA
Generic Packaging 2145 SV3 ACZF
Order Type 1 Indicator - CTO 2145 SV3 ADN1
Order Type 2 Indicator - MTM Only 2145 SV3 ADN2
Order Type 3 Indicator - FC Only 2145 SV3 ADN3
Non-China origin 2145 SV3 ADZ1
Shipping and Handling - No Charge 2145 SV3 AG00
Shipping and Handling - Model SV3 2145 SV3 AGKE
32 Gb FC 4 Port Adapter Cards (Pair) 2145 SV3 AH1E
2 port 25Gb Ethernet Card (RoCE) 2145 SV3 AH1F
2 port 25Gb Ethernet Card (iWARP) 2145 SV3 AH1G
2 port 100GbE Card (RoCEv2) 2145 SV3 AH1H
Node Pair 1 Engine 1 2145 SV3 AH91
Node Pair 1 Engine 2 2145 SV3 AH92
Node Pair 2 Engine 1 2145 SV3 AH93
Node Pair 2 Engine 2 2145 SV3 AH94
Node Pair 3 Engine 1 2145 SV3 AH95
Node Pair 3 Engine 2 2145 SV3 AH96
Node Pair 4 Engine 1 2145 SV3 AH97
Node Pair 4 Engine 2 2145 SV3 AH98
Single Engine 2145 SV3 AH99
Power Cord - PDU Connection (C20) 2145 SV3 AHP6
Storage as a Service Indicator 2145 SV3 AHY1
Remote code load exception 2145 SV3 AHY2
Future use - reserved 3 2145 SV3 AHY3
Future use - reserved 4 2145 SV3 AHY4
Future use - reserved 5 2145 SV3 AHY5
Future use - reserved 6 2145 SV3 AHY6
Future use - reserved 7 2145 SV3 AHY7
Future use - reserved 8 2145 SV3 AHY8
Future use - reserved 9 2145 SV3 AHY9
VersaStack Solution Indicator 2145 SV3 AHZC
Red Hat® OpenShift® Indicator 2145 SV3 AJGH
IBM SAN Volume Controller Storage Engine 2147 SV3  
PPA Software Order Indicator 2147 SV3 0017
AAS Software Order Indicator 2147 SV3 0018
No Software Order Indicator 2147 SV3 0019
JEMT Indicator 2147 SV3 0021
Bulk Order Indicator 2147 SV3 5555
Building Block Indicator 2147 SV3 3001
Additional Storage Enclosure Indicator 2147 SV3 3002
Standby Storage Engine 2147 SV3 3003
Power Cord - EMEA 2147 SV3 9716
Power Cord - Australia / New Zealand 2147 SV3 9717
Power Cord - Europe / Africa 2147 SV3 9718
Power Cord - Denmark 2147 SV3 9719
Power Cord - South Africa 2147 SV3 9720
Power Cord - Switzerland 2147 SV3 9721
Power Cord - Chile / Italy 2147 SV3 9722
Power Cord - Israel 2147 SV3 9723
Power Cord - Argentina 2147 SV3 9725
Power Cord - China 2147 SV3 9726
Power Cord - PDU Connection 2147 SV3 9730
Power Cord - Brazil 2147 SV3 9733
Power Cord - India 2147 SV3 9734
Power Cord - Korea 2147 SV3 9736
RFID AG/AP: 902-928 MHz 2147 SV3 A2EV
RFID EMEA: 865.6-867.8 MHz 2147 SV3 A2EW
Encryption Enablement 2147 SV3 ACE2
Encryption USB Drive Pack 2147 SV3 ACEB
480 GB M.2 Boot Drive Pair 2147 SV3 ACGU
512GB Cache Upgrade 2147 SV3 ACHA
Additional 512GB Cache Upgrade 2147 SV3 ACHC
100 GbE SW QSFP28 SR4 Transceivers (Pair) 2147 SV3 ACHN
10 GbE SW SFP+ Transceivers (Pair) 2147 SV3 ACHR
32 Gb FC LW SFP Transceivers (Pair) 2147 SV3 ACHV
25 GbE SW SFP28 Transceivers (Pair) 2147 SV3 ACHZ
10 GbE SFP+ RJ45 Transceivers (Pair) 2147 SV3 ACJ1
1m OM3 Fiber Cable (LC) 2147 SV3 ACSQ
5m OM3 Fiber Cable (LC) 2147 SV3 ACSR
10m OM3 Fiber Cable (LC) 2147 SV3 ACSS
25m OM3 Fiber Cable (LC) 2147 SV3 ACST
Generic Bezel 2147 SV3 ACZA
Generic Packaging 2147 SV3 ACZF
Order Type 1 Indicator - CTO 2147 SV3 ADN1
Order Type 2 Indicator - MTM Only 2147 SV3 ADN2
Order Type 3 Indicator - FC Only 2147 SV3 ADN3
Non-China origin 2147 SV3 ADZ1
Shipping and Handling - No Charge 2147 SV3 AG00
Shipping and Handling - Model SV3 2147 SV3 AGKF
32 Gb FC 4 Port Adapter Cards (Pair) 2147 SV3 AH1E
2 port 25Gb Ethernet Card (RoCE) 2147 SV3 AH1F
2 port 25Gb Ethernet Card (iWARP) 2147 SV3 AH1G
2 port 100GbE Card (RoCEv2) 2147 SV3 AH1H
Node Pair 1 Engine 1 2147 SV3 AH91
Node Pair 1 Engine 2 2147 SV3 AH92
Node Pair 2 Engine 1 2147 SV3 AH93
Node Pair 2 Engine 2 2147 SV3 AH94
Node Pair 3 Engine 1 2147 SV3 AH95
Node Pair 3 Engine 2 2147 SV3 AH96
Node Pair 4 Engine 1 2147 SV3 AH97
Node Pair 4 Engine 2 2147 SV3 AH98
Single Engine 2147 SV3 AH99
Power Cord - PDU Connection (C20) 2147 SV3 AHP6
Storage as a Service Indicator 2147 SV3 AHY1
Remote code load exception 2147 SV3 AHY2
Future use - reserved 3 2147 SV3 AHY3
Future use - reserved 4 2147 SV3 AHY4
Future use - reserved 5 2147 SV3 AHY5
Future use - reserved 6 2147 SV3 AHY6
Future use - reserved 7 2147 SV3 AHY7
Future use - reserved 8 2147 SV3 AHY8
Future use - reserved 9 2147 SV3 AHY9
VersaStack Solution Indicator 2147 SV3 AHZC
Red Hat OpenShift Indicator 2147 SV3 AJGH



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Education support

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IBM Global Services IT Education Services provides education and training to support many IBM offerings. Course descriptions, training paths, and links to other IBM learning resources are available at the IBM Authorized Training website.



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Publications

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Technical capabilities of machine type 2147 are equivalent of machine type 2145 and can be found in the IBM SAN Volume Controller publications.

IBM Documentation provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. See IBM Documentation.

To access the IBM Publications Center Portal, go to the IBM Publications Center website. The IBM Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.


National language support

When available, translated product documentation is available at the IBM Support Portal.



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power® servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support, and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client’s environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM TechU

Improve your knowledge in hybrid cloud and AI solutions. TechU provides the most recent content so that you can learn, engage, and increase your skills with IBM Technology specialists.

A one-year, renewable digital TechU membership provides access to IBM Systems online education to help address your technical enablement needs for existing and new projects.

Submit questions or comments to techuid@us.ibm.com.

For additional details, see the IBM TechU website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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IBM support

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For installation and technical support information, see the IBM Support Portal.



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Additional support

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IBM Garage™

IBM Garage is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with IBM Garage you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. IBM Garage has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. To learn more, see the IBM Garage for Systems website.



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Technical information

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Specified operating environment

Physical specifications
  • Height: 8.7 cm (3.5 in.)
  • Width: 44.6 cm (17.6 in.)
  • Depth: 82.6 cm (32.6 in.)
  • Weight: 32 Kg

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Air temperature:

  • Operating: 5°C to 35°C (41°F to 95°F) from 0 to 3048 m (0 to 10,000 ft); Above 950 m, derate maximum air temperature 1 degree per 300 m
  • Nonoperating: 1°C to 45°C (34°F to 113°F)

Relative humidity:

  • Operating: 8% - 80% noncondensing
  • Nonoperating: 8% - 80% noncondensing

Electrical power:

  • Voltage range: 200 - 240 V AC
  • Frequency: 50 - 60 Hz
  • Power: 809 W (Power will vary with configuration and system usage. Maximum shown)

Heat dissipation (BTU per hour): 2760 Btu/h

Acoustical noise emission:

  • 6.9 bels (idling)
  • 6.9 bels (operating)

Hardware requirements

Each SVC storage engine, also referred to as a node, is an individual server in an SVC system. Nodes must be ordered and installed in pairs as a node pair or I/O group. Both nodes in a node pair must have the same physical configuration.

Software requirements

SV3 models require IBM Spectrum Virtualize software 8.5, or later, for operation. Use of the software is entitled through the acquisition of SVC software licenses.

SVC expansion enclosure capacity needs to be licensed as managed storage with an SVC base license.

SVC software is preloaded by IBM on SVC machines. Use of the software is entitled through the acquisition of an SVC Base Software license. Use of optional features offered with the SVC software is entitled through the acquisition of their respective licenses.

For additional information about SVC software, see the announcement listed in the Reference information section.

Compatibility

Model SV3 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models DH8, SV1, SV2, and SA2. All nodes within a clustered system must be using the same version of IBM Spectrum Virtualize software. A clustered SVC system may contain up to four node pairs, as well as up to four hot-spare nodes.

SVC machine type 2145 storage engines may be clustered with SVC machine type 2147 storage engines only if the additional IBM Support services that upgrades SVC 2145 to the equivalent SVC 2147 Support Terms and Conditions is purchased. This may be set up through a separate TSS support contract. Contact your local support team for more information.

For a comprehensive list of supported environments, devices, and configurations, go to the IBMSystem Storage Interoperation Center.

Limitations

Encryption

The Encryption Enablement features and the Encryption USB Drive Pack feature (feature numbers ACE2 and ACEB) are not available in the following countries:

  • Armenia
  • Belarus
  • Kazakhstan
  • Kyrgyzstan
  • Russia

Encryption may be subject to limitations and restrictions for supported configurations, environments, and use. See the V8.5 Configuration Limits and Restrictions for IBM System Storage SAN Volume Controller document on the IBM Systems Support website for details.

I/O card rules

Each SV3 storage engine has six IO card slots, grouped into pairs and contained within an IO cage. These IO cages can contain a pair of 32 Gb FC cards (AH1E), or a pair of matched 25 Gb Ethernet cards (AH1F or AH1G), or a single 100 Gb Ethernet card (AH1H).

  • IO cage one must contain a pair of 32 Gb FC cards, or a matched pair of 25 Gb Ethernet cards, or a single 100 Gb Ethernet card.
  • IO cage two can contain a pair of 32 Gb FC cards, or a single 100 Gb Ethernet card, or can be left empty.
  • IO cage three can contain a pair of 32 Gb FC cards, or a matched pair of 25 Gb Ethernet cards, or a single 100 Gb Ethernet card, or can be left empty

FC (AH1E) cards are supplied with the appropriate optics.

Ethernet cards (AH1F, AH1G, and AH1H) are not supplied with any optics. Supported optics (ACHN, ACHR, and ACHZ) and RJ45 adapters (ACJ1) can be purchased with the control enclosure, or the client may supply their own cables (MPO FC cables, AOC, DAC, and splitters) providing they are listed as supported in the product documentation.

All Ethernet cards can be used with the iSCSI protocol. 25 Gb iWARP Ethernet cards can also be used for clustering. 25 Gb and 100 Gb RoCE Ethernet cards can be used for NVMe RDMA.

Shipments to Argentina and India

Machines shipped prior to the published planned availability date for Argentina and India are not compliant with Argentina and India certification and product labeling requirements.

If you did not acquire your machine from IBM as a direct shipment to these countries, you are responsible for validating the machine has the appropriate certifications and product labels.

Contact your IBM sales representative or IBM Business Partner for assistance with this validation.

Planning information

Client responsibilities

Physical configuration and installation planning

Physical configuration and installation planning are client responsibilities.

It is the client's responsibility to review the NEBS and ETSI test results documents to determine the testing performed on the models and features meet their requirements. Contact your IBM sales representative or Business Partner to obtain a copy of the test result documents.

Logical configuration planning and application

Logical configuration planning is a client responsibility. Application of the initial logical configuration and all subsequent modifications to the logical configuration is the client's responsibility.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Cables are required for the following:

  • I/O connectivity to servers and fabric components
  • System management

As a convenience, a limited selection of cables can be ordered with the SVC machine. See the Product number section for available feature numbers.

Cables, along with installation services, are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.

I/O connectivity cables

Cables are required to connect the storage engine I/O ports to server or fabric ports.

32 Gb FC: SVC requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following can be ordered with the SVC storage engine:

  • 1 m OM3 fiber cable (LC)
  • 5 m OM3 fiber cable (LC)
  • 10 m OM3 fiber cable (LC)
  • 25 m OM3 fiber cable (LC)

10/ 25 Gb Ethernet: When using optical connectors, SVC requires 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following fiber optic cables can be ordered with SVC storage engines:

  • 1-meter OM3 fiber cable (LC)
  • 5-meter OM3 fiber cable (LC)
  • 10-meter OM3 fiber cable (LC)
  • 25-meter OM3 fiber cable (LC)

10/25 GbE I/O ports can be used with a 10GBASE-T (RJ45), available to order with the SVC storage engines.

10/25 GbE and 100 GbE I/O ports can be used with client-supplied active and passive cables as listed in the product documentation.

100 Gb Ethernet: When using QSFP28 optical connectors, the SAN Volume Controller requires OM3 or OM4 MPO fiber cables.

System management cables

SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the client.

Security, auditability, and control

This product uses the security and auditability features of the preloaded application software.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions

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Products - terms and conditions

Warranty period
Warranty and additional coverage options Coverage summary1
Warranty Period:

Service Level:

Warranty Period:

Service Level:
Machine type 2145: 1 year

IBM CRU and On-Site 24X7 Same Day

Machine type 2147: 3 years (1 year of standard warranty + 2 additional years of extended warranty services)

IBM CRU and On-Site, 24x7 Same Day
Service upgrade options  
Warranty Service Upgrade IBM CRU and On-Site Repair, 24x7 Same Day 2, 2 hour average response
Maintenance Services (Post-Warranty) IBM On-Site Repair, Next Business Day and Same Day options
IBM Hardware Maintenance Services - Committed maintenance3 Yes
1 See complete coverage details below
2 Only offered in US and EMEA
3 Not offered in the US
  • Machine type 2145: One year
  • Machine type 2147: Three years

Technical Advisor support will be provided for Machine type 2147 during the warranty period. This support enhances end-to-end support for the client's complex IT solutions. The Technical Advisor uses an integrated approach for proactive, coordinated cross-team support to enable customers to maximize IT availability. Technical Advisor support for SVC will be delivered remotely and will include a documented support plan, coordinated problem and crisis management, reporting on the client's hardware inventories and software levels, and consultation regarding SVC software updates. The Technical Advisor will conduct a Welcome Call with the client and provide a statement of work for this support.

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Client Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service level is:

  • 24 hours per day, 7 days a week, 6 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge.

Non-IBM parts service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their clients, and normal warranty service procedures for the IBM machine apply.

International Warranty Service

Machine type 2145 is eligible for International Warranty Service. International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

The following types of information can be found on the International Warranty Service website

  • Machine warranty entitlement and eligibility
  • Directory of contacts by country with technical support contact information
  • Announcement Letters
Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.


CRU and on-site service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 2 hour average response, same day

Maintenance service options
Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.
  • 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
  • 18 hours per day, Monday through Saturday, excluding public or national holidays, same business day response. Calls must be received by 18:00 local time in order to qualify for same business day response.
  • 24 hours per day, 7 days a week, 6 hour average, same day response.
  • ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.
  • ESA and SSU customers: 2 hour coverage extension at no additional charge, 9 hours per day, Monday through Friday, excluding holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Enterprise class support

Enterprise class support is included with the three-year warranty IBM SAN Volume Controller (SVC) Machine Type 2147, delivering:

  • Technical Advisors to proactively improve problem management and communication
  • Software installation
  • Configuration support
  • On-site and remote software updates up to six times during the warranty period
  • Enhanced response times for high severity problems

During the warranty period and with a current active software maintenance agreement, the client will be entitled to enhanced response times for Severity 1 problems. IBM will also provide an IBM System Service Representative (SSR) to perform on-site product setup and installation. In addition, the IBM SSR or IBM Remote Support Center will perform up to six software updates during the warranty period.

IBM Technical Advisor support will be provided during the warranty period. This support enhances end-to-end support for the client's complex IT solutions. The Technical Advisor uses an integrated approach for coordinated, cross-team support to enable clients to maximize IT availability. The Technical Advisor will work with clients, sales teams, and Business Partners to ensure the Technical Delivery Assessment checklist and site planning steps are complete. Additionally, with the three-year warranty, the Technical Advisor will pro-actively plan the software updates and ensure workstation, network access, user ID, and software download steps are completed prior to deploying the SSR or IBM Remote Support Center to perform the software update.

Usage plan machine

No

IBM hourly service rate classification

Three

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

These machines are eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

The Installation section of the product documentation specifies site preparation, physical requirements and installation (operating) environment, and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at the IBM hourly service rate designated for the machine.

Graduated program license charges apply

No

Licensed Internal Code and Licensed Machine Code

This product does not contain Licensed Internal Code or Licensed Machine Code.



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Prices

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For all local charges, contact your local IBM representative or IBM Business Partner.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Regional availability

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Europe: Aland Islands, Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands (Malvinas), Faroe Islands, Finland, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jersey, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of North Macedonia, Malta, Martinique, Mayotte, Republic of Moldova, Monaco, Montenegro, Netherlands, New Caledonia, Norway, Pitcairn, Poland, Portugal, Reunion, Romania, Russian Federation, Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Martin (French Part), Saint Pierre and Miquelon, San Marino, Serbia, Slovakia, Slovenia, South Georgia and the South Sandwich Islands, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, United Kingdom, Uzbekistan, Vanuatu, and Wallis and Futuna

Middle East and Africa: Afghanistan, Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, The Democratic Republic of the Congo, Cote d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Pakistan, State of Palestine, Qatar, Rwanda, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Swaziland, United Republic of Tanzania, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Western Sahara, Yemen, Zambia, and Zimbabwe

Trademarks

IBM Garage is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, IBM Spectrum, Power, IBM Z, HyperSwap, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, i2, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Red Hat and OpenShift are registered trademarks of Red Hat Inc. in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts