IBM Power Expert Care delivers a simplified method to select services and support for IBM Power E1080 Enterprise server

IBM Europe Hardware Announcement ZG21-0085
September 8, 2021

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsTerms and conditionsTerms and conditions
Planned availability datePlanned availability datePricesPrices
Product numberProduct numberWhere availableWhere available
PublicationsPublications


At a glance

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IBM® Power® Expert Care is a service approach that integrates and prepackages hardware and software support services into a tiered support model. It is designed to standardize support for the IBM Power E1080 Enterprise server and simplify the support acquistion process.

There are two service tier levels: Advanced and Premium. Each tier provides a group of selected hardware and software services to support the Power E1080 server, and clients can select the tier that better fits their needs.


IBM Hardware Maintenance Services - committed maintenance

Committed maintenance enables hardware maintenance services to be included as optional add-ons to Power Expert Care Advanced or Premium for the Power E1080 server.

Committed maintenance can help reduce the cost of downtime by providing a committed time frame to call back, arrive on site, or provide repair for an issue. Committed maintenance can also help reduce the loss of revenue, repair costs, and loss of consumer confidence and shareholder trust by helping ensure your products are well-protected.



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Overview

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When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. With the Power Expert Care service tiers, you have easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the procurement of your chosen tier during the product purchase transaction.

There are two tiers of Power Expert Care:

Power Expert Care Advanced

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • Software Support and Services (SWMA) coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier.
  • IBM Proactive Support for the Power E1080 is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier.

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Advanced tier.

Power Expert Care Premium

Hardware Maintenance Support is provided with 24x7 coverage, same-day onsite response.

  • SWMA coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Premium tier.
  • Proactive Support for the Power E1080 is a prerequisite and must be aligned with the same number of years selected for Power Expert Care Premium tier.
  • The IBM Global Total Microcode Support (GTMS)
    • GTMS supports microcode, firmware, and BIOS levels, not including any beta versions, for which you have a license on the Power E1080. The services include Microcode Support Analysis and Microcode Support Update Services once a year. The Power E1080 must be configured in a way that IBM Data Collection Tool can connect to it and retrieve Microcode information.
    • GTMS -- Microcode Support Analysis and Update Services:
      • IBM performs an annual analysis and verifies whether the recorded Microcode levels of the Power E1080 are up to date. Once the Microcode Support Analysis is complete, IBM electronically delivers a Microcode Support Plan and implements updates of the Microcode levels on the Power E1080, as applicable.
  • Media Retention (MR) services enable you to retain defective IBM flash memory or media when replacement is required during a service repair call. IBM provides a replacement part, and the defective part will be left at your facility for disposal. This option enables you to safely secure your sensitive data and ensure privacy for your customers.
  • IBM Enterprise Accelerated Value Program (eAVP) makes available specific deliverables to enhance user experience. This includes security attributes, follow-on monitoring, and full stack hardware and software system security health checks.
  • Health checks consist of the following tasks:
    • Review and document the existing production configuration of all server hardware, core OS, storage, and software deployed in the Power E1080. A report will be generated on current versus recommended levels of these elements. Critical items will be called out for client review and remediation.
    • If you have configured system administration tools, eAVP can provide health check analysis and tracking of important components, such as:
      • Data activity
      • Application activity and trends compared to system performance and availability
      • User and system security and firewall log review, as well as file system activity review

Note: Committed maintenance can help reduce downtime by providing a committed time frame for call back, arrival onsite, and repair. Committed maintenance is recommended to be included in addition to the Power Expert Care Premium tier.

For more information about GTMS, MR, and eAVP, see Services Announcement ZS21-0018, dated September 8, 2021.



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Key requirements

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  • SWMA coverage is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier or Power Expert Care Premium tier.
  • Proactive Support for the Power E1080 is a prerequisite and must be aligned with the same number of years selected for the Power Expert Care Advanced tier or Power Expert Care Premium tier.


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Planned availability date

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September 17, 2021, except for South Korea

October 21, 2021, for South Korea



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Product number

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The following are newly announced features on the specific models of the IBM Power Systems 9080 machine type:

Planned Availability Date September 17, 2021

New Feature

                                                  Machine  Model  Feature
Description                                       type     number number



1 YEAR, IBM POWER® EXPERT CARE ADVANCED, 48HR
COMMITTED FIX                                     9080     HEX     EX21




3 YEAR, IBM POWER EXPERT CARE ADVANCED, 48HR
COMMITTED FIX                                     9080     HEX     EX23
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 48HR
COMMITTED FIX                                     9080     HEX     EX25 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR
COMMITTED FIX                                     9080     HEX     EX31 




3 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR
COMMITTED FIX                                     9080     HEX     EX33
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 72HR
COMMITTED FIX                                     9080     HEX     EX35




1 YEAR, IBM POWER EXPERT CARE PREMIUM, 48HR
COMMITTED FIX                                     9080     HEX     EX41 




3 YEAR, IBM POWER EXPERT CARE PREMIUM, 48HR
COMMITTED FIX                                     9080     HEX     EX43 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 48HR
COMMITTED FIX                                     9080     HEX     EX45 




1 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR
COMMITTED FIX                                     9080     HEX     EX51 




3 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR
COMMITTED FIX                                     9080     HEX     EX53 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 72HR
COMMITTED FIX                                     9080     HEX     EX55 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 6HR
COMMITTED FIX                                     9080     HEX     EX61 
3 YEAR, IBM POWER EXPERT CARE ADVANCED, 6HR
COMMITTED FIX                                     9080     HEX     EX63 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 6HR
COMMITTED FIX                                     9080     HEX     EX65 
1 YEAR, IBM POWER EXPERT CARE PREMIUM, 6HR
COMMITTED FIX                                     9080     HEX     EX71 
3 YEAR, IBM POWER EXPERT CARE PREMIUM, 6HR
COMMITTED FIX                                     9080     HEX     EX73 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 6HR
COMMITTED FIX                                     9080     HEX     EX75 
1 YEAR, IBM POWER EXPERT CARE ADVANCED, 8HR
COMMITTED FIX                                     9080     HEX     EX81 
3 YEAR, IBM POWER EXPERT CARE ADVANCED, 8HR
COMMITTED FIX                                     9080     HEX     EX83 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 8HR
COMMITTED FIX                                     9080     HEX     EX85 
1 YEAR, IBM POWER EXPERT CARE PREMIUM, 8HR
COMMITTED FIX                                     9080     HEX     EX91 
3 YEAR, IBM POWER EXPERT CARE PREMIUM, 8HR
COMMITTED FIX                                     9080     HEX     EX93 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 8HR
COMMITTED FIX                                     9080     HEX     EX95 
1 YEAR, ADVANCED EXPERT CARE (USED FOR COMMITTED
SERVICE UPGRADE)                                  9080     HEX     EXA1 




3 YEAR, ADVANCED EXPERT CARE                      9080     HEX     EXA3 




5 YEAR, ADVANCED EXPERT CARE                      9080     HEX     EXA5 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 1HR
COMMITTED CONTACT                                 9080     HEX     EXC1 




3 YEAR, IBM POWER EXPERT CARE ADVANCED, 1HR
COMMITTED CONTACT                                 9080     HEX     EXC3 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 1HR
COMMITTED CONTACT                                 9080     HEX     EXC5 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 24HR
COMMITTED FIX                                     9080     HEX     EXF1 




3 YEAR, IBM POWER EXPERT CARE ADVANCED, 24HR
COMMITTED FIX                                     9080     HEX     EXF3 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 24HR
COMMITTED FIX                                     9080     HEX     EXF5 




1 YEAR, IBM POWER EXPERT CARE PREMIUM, 24HR
COMMITTED FIX                                     9080     HEX     EXG1 




3 YEAR, IBM POWER EXPERT CARE PREMIUM, 24HR
COMMITTED FIX                                     9080     HEX     EXG3 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 24HR
COMMITTED FIX                                     9080     HEX     EXG5 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 12HR
COMMITTED FIX                                     9080     HEX     EXH1 
3 YEAR, IBM POWER EXPERT CARE ADVANCED, 12HR
COMMITTED FIX                                     9080     HEX     EXH3 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 12HR
COMMITTED FIX                                     9080     HEX     EXH5 
1 YEAR, IBM POWER EXPERT CARE PREMIUM, 12HR
COMMITTED FIX                                     9080     HEX     EXJ1 
3 YEAR, IBM POWER EXPERT CARE PREMIUM, 12HR
COMMITTED FIX                                     9080     HEX     EXJ3 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 12HR
COMMITTED FIX                                     9080     HEX     EXJ5 




1 YEAR, PREMIUM EXPERT CARE                       9080     HEX     EXP1 





3 YEAR, PREMIUM EXPERT CARE                       9080     HEX     EXP3 
5 YEAR, PREMIUM EXPERT CARE                       9080     HEX     EXP5 




1 YEAR, IBM POWER EXPERT CARE PREMIUM, 1HR
COMMITTED CONTACT                                 9080     HEX     EXQ1 




3 YEAR, IBM POWER EXPERT CARE PREMIUM, 1HR
COMMITTED CONTACT                                 9080     HEX     EXQ3 

5 YEAR, IBM POWER EXPERT CARE PREMIUM, 1HR
COMMITTED CONTACT                                 9080     HEX     EXQ5 




1 YEAR, IBM POWER EXPERT CARE ADVANCED, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXS1 
3 YEAR, IBM POWER EXPERT CARE ADVANCED, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXS3 
5 YEAR, IBM POWER EXPERT CARE ADVANCED, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXS5 
1 YEAR, IBM POWER EXPERT CARE PREMIUM, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXT1 
3 YEAR, IBM POWER EXPERT CARE PREMIUM, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXT3 
5 YEAR, IBM POWER EXPERT CARE PREMIUM, 4HR
COMMITTED ON-SITE                                 9080     HEX     EXT5 





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Publications

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No publications are shipped with the announced products.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.


National language support

Not applicable



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Services

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IBM Lab Services

IBM Lab Services offers a wide array of services available for your enterprise. It brings expertise on the latest technologies from the IBM development community and can help with your most difficult technical challenges.

IBM Lab Services can help you successfully implement emerging technologies so as to accelerate your return on investment and improve your satisfaction with your IBM systems and solutions. Services examples include initial implementation, integration, migration, and skills transfer on IBM systems solution capabilities and recommended practices. IBM Lab Services is one of the service organizations of IBM's world-renowned IBM Systems Group development labs.

For details on available services, contact your IBM representative or go to the IBM Lab Services website.

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or go to the Services and Consulting website.

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or go to the Services and Consulting website.

Details on education offerings related to specific products can be found on the IBM Training website.



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Technical information

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Specified operating environment

Hardware requirements

IBM Power E1080 Enterprise server

Planning information

Cable orders

Not applicable

Security, auditability, and control

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

IBM Lab Services

For details on available services, contact your IBM representative or go to the IT Infrastructure website.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and/or integration of this product.



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Terms and conditions

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Not applicable



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Prices

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For all local charges, contact your IBM representative.



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Where available

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Europe: Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Republic of Moldova, Netherlands, Norway, Poland, Portugal, Romania, Saint Helena Ascension and Tristan da Cunha, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, and United Kingdom.

Middle East and Africa: Afghanistan, Angola, Cote d'Ivoire, Egypt, Ghana, Iraq, Kenya, Morocco, Nigeria, Pakistan, State of Palestine, Saudi Arabia, Senegal, United Republic of Tanzania, Tunisia, Turkey, United Arab Emirates, and Yemen.

Trademarks

IBM, Power, Global Technology Services and POWER are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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