IBM Storwize V5000 delivers simplicity, efficiency, and flexibility for midsize organizations

IBM Europe, Middle East, and Africa Hardware Announcement ZG13-0273
October 8, 2013

Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Product number Product number  Announcement countries Announcement countries

(Corrected on March 3, 2014)

The Service level under the CRU and On-site Service section in the Products - terms and conditions section has been updated.

Top rule
At a glance
Bottom rule

IBM® Storwize® V5000 delivers flexible midrange storage in a compact 2U rack mount design:

Storwize V5000 functional capabilities are provided through IBM Storwize Family Software for Storwize V5000, including:



Back to topBack to top
 
Top rule
Overview
Bottom rule

IBM Storwize V5000 is the newest addition to the Storwize family of disk systems. Leveraging demonstrated IBM Storwize V7000 and IBM SAN Volume Controller functions, management tools, and interoperability, Storwize V5000 delivers simplicity, efficiency, and flexibility to meet the needs of midsize organizations.

Storwize V5000 features dual node canisters and 16 GB cache in a compact, 2U, 19-inch rack mount enclosure. 6 Gb SAS and 1 Gb iSCSI host attachment support is standard on all machines, along with either 8 Gb FC or 10 Gb iSCSI/FCoE host attachment. A Storwize V5000 system scales up to 168 drives with the attachment of six Storwize V5000 expansion enclosures, and up to 336 drives in a two-way system cluster configuration.

Storwize V5000 is available in the following models:

The LFF enclosure models support up to twelve 3.5-inch drives, while the SFF enclosure models support up to twenty-four 2.5-inch drives. High-performance disk drives, high-capacity nearline disk drives, and solid state drives (SSDs) are supported. Drives of the same form factor can be intermixed within an enclosure, providing the flexibility to address performance and capacity needs within a single enclosure. You can also intermix LFF and SFF expansion enclosures behind either a LFF or SFF control enclosure.

All Storwize V5000 models are available with either a one year or three year warranty. This flexibility allows you to select the warranty period that best addresses your business and financial needs. The warranty period is specified during the order process:

All Storwize V5000 functional capabilities are provided through IBM Storwize Family Software for Storwize V5000 and include:

Storwize V5000 software also offers a rich set of optional features:

For additional information on the Storwize V5000 software, refer to the announcements listed in the Reference information section.



Back to topBack to top
 
Top rule
Key prerequisites
Bottom rule

Storwize V5000 requires Storwize Family Software for Storwize V5000 version 7.1, or later, for operation.

Storwize V5000 software version 7.1.0.5, or later, is required for 10 Gb iSCSI/FCoE host attachment support.

Use of the software is entitled through the acquisition of Storwize V5000 software licenses.

Storwize V5000 is supported for attachment to select:

Refer to the IBM System Storage Interoperation Center (SSIC) for additional details

http://www.ibm.com/systems/support/storage/config/ssic


Back to topBack to top
 
Top rule
Planned availability date
Bottom rule

October 11, 2013: Storwize V5000 models and features except as noted below

November 15, 2013: Storwize V5000 models and features in Korea

December 6, 2013: The following Storwize V5000 features in all countries

Refer to the Limitations section for additional information regarding Korea.



Back to topBack to top
 
Top rule
Description
Bottom rule

Storwize V5000 control enclosures are available in two models:

Storwize V5000 expansion enclosures are available in two models:

All models are available with a either one year or three year warranty. This flexibility enables you to select the warranty period that best addresses your business and financial needs.

The warranty period is specified during the order process:

The models offered under both machine types are functionally identical.

SAS, iSCSI, FC, and FCoE connectivity with intermix flexibility

With 6 Gb SAS and 1 Gb iSCSI host interface support standard, along with either 8 Gb FC or 10 Gb iSCSI/FCoE support, Storwize V5000 is designed to accommodate the most common storage networks.

The following configurations are available:

Standard                      Optional
----------------------        ----------------------------
6 Gb SAS    1 Gb iSCSI        8 Gb FC     10 Gb iSCSI/FCoE
-------     ----------        ---------   ----------------
4 ports     4 ports           8 ports     --
4 ports     4 ports           --          4 ports 

Field-installed features are available to replace the plant-installed 8 Gb FC ports with 10 Gb iSCSI/FCoE ports or the plant-installed 10 Gb iSCSI/FCoE ports with 8 Gb FC ports.

This broad networking support, along with field-upgrade capability enables deployment of Storwize V5000 in the existing storage network infrastructure with confidence that the system will support additional network technologies should needs change in future.

Drive options and intermix flexibility to meet a complete range of needs

Storwize V5000 is designed to support the complete range of data storage requirements, from highly utilized applications to high-capacity, low usage applications.

The following 3.5-inch (LFF) 6 Gb SAS drives are supported:

The following 2.5-inch (SFF) 6 Gb SAS drives are supported:

All drives are dual-port and hot-swappable. Drives of the same form factor can be intermixed within the appropriate enclosure. The ability to intermix solid state drives, high-performance disk drives, and high-capacity nearline disk drives provides the flexibility to address both performance and capacity needs within a single enclosure.

Scalable configurations to respond to growing capacity needs

Up to six Storwize V5000 expansion enclosures are supported by a single Storwize V5000 control enclosure (maximum of 168 drives per system). Expansion enclosures are designed to be dynamically added with virtually no downtime, helping to quickly and seamlessly respond to ever-growing capacity demands.

With two-way system clustering, the size of the system can be doubled to a maximum of 336 drives.

Further scalability can be achieved with virtualization of external storage. When Storwize V5000 virtualizes an external disk system, capacity in the external system inherits the functional richness and ease of use of Storwize V5000.

Designed for high availability

Storwize V5000 is designed to offer high system and data availability with:

Rich set of functional capabilities

As a member of the Storwize family, Storwize V5000 leverages Storwize V7000 and SAN Volume Controller functions and management tools. All Storwize V5000 functional capabilities for are provided through the IBM Storwize Family Software for Storwize V5000.

The following functions are delivered with the Storwize V5000 base software license:

The following optional features are offered with the Storwize V5000 software:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


Back to topBack to top
 
Top rule
Reference information
Bottom rule

For additional information on the Storwize V5000 software, refer to:



Back to topBack to top
 
Top rule
Product number
Bottom rule

                             Machine                     Feature
Description                  type       Model            number
 
One Year Warranty Machines:
V5000 LFF Control            2077       12C
V5000 LFF Expansion          2077       12E
V5000 SFF Control            2077       24C
V5000 SFF Expansion          2077       24E
 
Three Year Warranty Machines:
V5000 LFF Control            2078       12C
V5000 LFF Expansion          2078       12E
V5000 SFF Control            2078       24C
V5000 SFF Expansion          2078       24E
 
Host Interface:
8Gb FC Ports                 2077,2078  12C,24C          AC00
10Gb iSCSI-FCoE Ports        2077,2078  12C,24C          AC01
8Gb FC Ports MES             2077,2078  12C,24C          AC05
10Gb iSCSI-FCoE Ports MES    2077,2078  12C,24C          AC06
 
3.5-Inch (LFF) Drives:
300GB 15K 3.5 Inch HDD       2077,2078  12C,12E          AC10
900GB 10K 3.5 Inch HDD       2077,2078  12C,12E          AC20
1.2TB 10K 3.5 Inch HDD       2077,2078  12C,12E          AC21
2TB 7.2K 3.5 Inch NL HDD     2077,2078  12C,12E          AC30
3TB 7.2K 3.5 Inch NL HDD     2077,2078  12C,12E          AC31
4TB 7.2K 3.5 Inch NL HDD     2077,2078  12C,12E          AC32
 
2.5-Inch (SFF) Drives:
146GB 15K 2.5 Inch HDD       2077,2078  24C,24E          AC50
300GB 15K 2.5 Inch HDD       2077,2078  24C,24E          AC51
600GB 10K 2.5 Inch HDD       2077,2078  24C,24E          AC60
900GB 10K 2.5 Inch HDD       2077,2078  24C,24E          AC61
1.2TB 10K 2.5 Inch HDD       2077,2078  24C,24E          AC62
1TB 7.2K 2.5 Inch NL HDD     2077,2078  24C,24E          AC70
 
2.5-Inch (SFF) SSD:
200GB 2.5 Inch SSD           2077       24C,24E          AC80
400GB 2.5 Inch SSD           2077       24C,24E          AC81
800GB 2.5 Inch SSD           2077       24C,24E          AC82
200GB 2.5 Inch SSD           2078       24C,24E          AC90
400GB 2.5 Inch SSD           2078       24C,24E          AC91
800GB 2.5 Inch SSD           2078       24C,24E          AC92
 
Host Interface Cables:
0.6m SAS Cable (mSAS)        2077,2078  12C,24C          ACSA
1.5m SAS Cable (mSAS)        2077,2078  12C,24C          ACSB
3m SAS Cable (mSAS)          2077,2078  12C,24C          ACSC
1m Fiber Cable (LC-LC)       2077,2078  12C,24C          5301
5m Fiber Cable (LC-LC)       2077,2078  12C,24C          5305
25m Fiber Cable (LC-LC)      2077,2078  12C,24C          5325
10m OM3 Fiber Cable (LC)     2077,2078  12C,24C          ACSS
 
Host Interface and Expansion Enclosure Cables:
0.6m SAS Cable (mSAS HD)     2077,2078  12C,12E,24C,24E  ACTA
1.5m SAS Cable (mSAS HD)     2077,2078  12C,12E,24C,24E  ACTB
3m SAS Cable (mSAS HD)       2077,2078  12C,12E,24C,24E  ACTC
 
Miscellaneous:
TAA Compliance               2078       12C,12E,24C,24E  0983
US DoD UID Label             2077,2078  12C,12E,24C,24E  2320
Rack Shipment Bracket        2077,2078  12C,12E,24C,24E  3690
RFID AG/AP: 902-928 Mhz      2077,2078  12C,12E,24C,24E  A2EV
RFID EMEA: 865.6-867.8 Mhz   2077,2078  12C,12E,24C,24E  A2EW
8Gb FC LW SFP Transceivers   2077,2078  12C,24C          ACHT
Generic Bezel                2077,2078  12C,12E,24C,24E  ACZA
Generic Packaging            2077,2078  12C,12E,24C,24E  ACZF
 
Power Cords:
Power Cord - EMEA            2077,2078  12C,12E,24C,24E  9716
Power Cord - Australia/NZ    2077,2078  12C,12E,24C,24E  9717
Power Cord - Europe/Africa   2077,2078  12C,12E,24C,24E  9718
Power Cord - Denmark         2077,2078  12C,12E,24C,24E  9719
Power Cord - South Africa    2077,2078  12C,12E,24C,24E  9720
Power Cord - Switzerland     2077,2078  12C,12E,24C,24E  9721
Power Cord - Chile/Italy     2077,2078  12C,12E,24C,24E  9722
Power Cord - Israel          2077,2078  12C,12E,24C,24E  9723
Power Cord - Argentina       2077,2078  12C,12E,24C,24E  9725
Power Cord - China           2077,2078  12C,12E,24C,24E  9726
Power Cord - PDU Connection  2077,2078  12C,12E,24C,24E  9730
Power Cord - US/Group 1      2077,2078  12C,12E,24C,24E  9731
Power Cord - Taiwan          2077,2078  12C,12E,24C,24E  9732
Power Cord - Brazil          2077,2078  12C,12E,24C,24E  9733
Power Cord - India           2077,2078  12C,12E,24C,24E  9734
Power Cord - Japan           2077,2078  12C,12E,24C,24E  9735
Power Cord - Korea           2077,2078  12C,12E,24C,24E  9736
Power Cord - Chicago         2077,2078  12C,12E,24C,24E  9737
 
Administrative:
JEMT Indicator               2077,2078  12C,12E,24C,24E  0021
Bulk Order Indicator         2077,2078  12C,12E,24C,24E  5555
Solution Indicator           2077,2078  12C,12E,24C,24E  ACZ1


Back to topBack to top
 
Top rule
Additional information
Bottom rule

Storwize V5000 Control Enclosures

Base model configurations consist of the following:

The following are available as optional features on Storwize V5000 control enclosures. Refer to the Product number section for feature numbers.

Storwize V5000 Expansion Enclosures

Base model configurations consist of the following:

The following are available as optional features. Refer to the Product number section for feature numbers.



Back to topBack to top
 
Top rule
Publications
Bottom rule

The following publications are available:

The most up-to-date product documentation, including the Storwize V5000 information center, is available and downloadable at

http://www.ibm.com/support

IBM Publications Center Portal

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.

When available, translated product documentation is downloadable from the following IBM support site

http://www.ibm.com/support


Back to topBack to top
 
Top rule
Services
Bottom rule

Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

http://www.ibm.com/services/continuity

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html

Select your country, and then select the product as the category.



Back to topBack to top
 
Top rule
Technical information
Bottom rule

Specified operating environment

Physical specifications

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Air temperature:

Relative humidity:

Electrical power:

Heat dissipation (BTU per hour):

Acoustical noise emission:

Software requirements

Storwize V5000 requires IBM Storwize Family Software for Storwize V5000, version 7.1, or later, for operation.

Version 7.1.0.5, or later, is required for 10 Gb iSCSI/FCoE host attachment support

Version 7.2, or later, is required for:

The Storwize V5000 software is preloaded by IBM on the Storwize V5000 control enclosure. Use of the software is entitled through the acquisition of a Storwize V5000 Base Software license. This license is required for the Storwize V5000 control enclosure and for each Storwize V5000 expansion enclosure.

Use of optional features offered with the Storwize V5000 software is entitled through the acquisition of their respective licenses.

For additional information on the Storwize V5000 software, refer to the announcements listed in the Reference information section.

Compatibility

Refer to the IBM System Storage Interoperation Center (SSIC) for a comprehensive list of supported environments, devices, and configurations

http://www.ibm.com/systems/support/storage/ssic
Limitations

Storwize V5000 systems shipped prior to the published planned availability date for Korea and Russia are not compliant with certification and product labeling requirements for these countries.

If you did not acquire your system from IBM as a direct shipment to these countries, you are responsible for validating the system has the appropriate certification and product labeling for use that country. Contact your IBM sales representative or business partner for assistance with this validation.

Planning information

Customer responsibilities

Physical configuration and installation planning, along with machine installation and configuration, are customer responsibilities.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

As a convenience, a limited selection of cables can be ordered with the Storwize V5000 machine. Refer to the Product number section for feature numbers.

Cables, along with installation services, are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.

Host interface cables

Host interface cables are required to connect Storwize V5000 host ports to server or fabric ports.

FC: Storwize V5000 requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following fiber optic cables can be ordered with Storwize V5000 control enclosure models:

10 Gb iSCSI/FCoE: Storwize V5000 requires a 10GBASE-SR cable terminated with an SFP+ connector. The following cable can be ordered with Storwize V5000 control enclosure models:

SAS: Storwize V5000 requires a mini-SAS HD 4x cable terminated with an SFF-8644 connector. The following SAS cables can be ordered with Storwize V5000 control enclosure models:

1 Gb iSCSI: Storwize V5000 requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.

Expansion enclosure attachment cables

Expansion enclosure attachment cables are required to connect a Storwize V5000 expansion enclosure to the Storwize V5000 control enclosure and to another Storwize V5000 expansion enclosure. This requires a mini-SAS HD 4x cable terminated with an SFF-8644 connector.

The following SAS cables can be ordered with Storwize V5000 expansion enclosure models:

Management cables:

Storwize V5000 management requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). One cable is required per controller (node canister). This cable is not available for ordering with the machine and must be supplied by the customer.

Security, auditability, and control

This product uses the security and auditability features of the pre- loaded application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, or integration of this product.



Back to topBack to top
 
Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support Web site at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


Back to topBack to top
 
Top rule
Terms and conditions
Bottom rule

Products - terms and conditions

Warranty period

Machine type 2077: One year (including the battery)

Machine type 2078: Three years (including the battery)

Machine type 2077 is provided with one year of standard warranty. Machine type 2078 is provided with one year of standard warranty and two years of extended warranty service. Please consult with your advisors about the appropriate financial treatment for these products.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRU and On-site Service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.

Maintenance service options

Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service levels are:

Customer Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

The following parts and features have been designated as Tier 1 CRUs:

Feature codes or models for which there is a maintenance charge:

                       Machine           Feature
Description            type     Model    number

One Year Warranty Machines:
V5000 LFF Control      2077     12C
V5000 LFF Expansion    2077     12E
V5000 SFF Control      2077     24C
V5000 SFF Expansion    2077     24E
200GB 2.5 Inch SSD     2077     24C,24E  AC80
400GB 2.5 Inch SSD     2077     24C,24E  AC81
800GB 2.5 Inch SSD     2077     24C,24E  AC82
 
Three Year Warranty Machines:
V5000 LFF Control      2078     12C
V5000 LFF Expansion    2078     12E
V5000 SFF Control      2078     24C
V5000 SFF Expansion    2078     24E
200GB 2.5 Inch SSD     2078     24C,24E  AC90
400GB 2.5 Inch SSD     2078     24C,24E  AC91
800GB 2.5 Inch SSD     2078     24C,24E  AC92
 

Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

These machines are eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed internal code and licensed machine code

These products do not contain Licensed Internal Code or Licensed Machine Code.



Back to topBack to top
 
Top rule
Prices
Bottom rule

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.



Back to topBack to top
 
Top rule
Announcement countries
Bottom rule

All European, Middle Eastern, and African countries.

Trademarks

Power Systems, IBM Flex System, Real-time Compression and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Storwize, FlashCopy, Easy Tier, System Storage, System x, BladeCenter, Global Technology Services and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel and Itanium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/