IBM Software Support Services - service extension offers defect support for IBM z/OS V1.11 and V1.12 beyond the z/OS end-of-service date
IBM Asia Pacific Services Announcement AS14-0008June 24, 2014
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| At a glance |
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IBM® Software Support Services - service extension for z/OS® is a fee-based corrective service (a fix, bypass, or restriction to a problem) for users who have not completed their migration to a newer z/OS release.
Beginning with z/OS V1.12, IBM Software Support Services replaces the IBM Lifecycle Extension for z/OS offering with a service extension for extended support coverage.
Service extension support for z/OS V1.12 is provided for up to three years, beginning October 1, 2014 and available through September 30, 2017. Additionally, service extension support for z/OS V1.11 is provided for up to two years, beginning October 1, 2014 and available through September 30, 2016.
Service extension support for both V1.11 and V1.12 requires a minimum three-month purchase and offers flexibility in support of your individual migration plans, either for single machines or for machines configured within a Parallel Sysplex®. When purchased, the service extension must be ordered for all machines running z/OS V1.11 or V1.12 at a given physical location, either for individual IBM z/Architecture® machines or for one or more IBM z/Architecture machines within a qualified Parallel Sysplex.
Going forward, when support for a z/OS release is withdrawn, IBM Software Support Services intends to provide service extension support for the given z/OS release for up to three years. The intention is to provide an accommodation where additional time is needed to migrate to a newer z/OS release within the service support period. This does not alter the z/OS coexistence, migration, fallback, or service policy.
For ordering, contact your IBM representative, or visit the following website
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| Overview |
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To address our customers' requirements for continued defect support of z/OS V1.11 and V1.12, IBM is announcing service extensions for these operating systems. IBM Software Support Services - service extension for z/OS offers fee-based corrective service to users who have not completed their migration to a newer z/OS release.
IBM Software Support Services - service extension provides corrective service (a fix, bypass, or restriction to a problem) for your z/OS V1.11 and V1.12 operating systems. We offer the flexibility to customize services for your z/OS environment to support your unique requirements. The IBM Support Center can help your staff more effectively configure, implement, and support your z/OS environment beyond the end-of-service date.
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| Key prerequisites |
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IBM z/OS V1.11 or V1.12
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| Planned availability date |
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June 24, 2014
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| Accessibility by people with disabilities |
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A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
- http://www.ibm.com/able/product_accessibility/index.html
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| Prices |
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For pricing information, contact your IBM representative.
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| AP distribution |
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| Country/Region | Availability date | Notes |
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| AP IOT | ||
| ASEAN | June 24, 2014 | Brunei Darussalam, Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam |
| India/South Asia | June 24, 2014 | India and Sri Lanka |
| Australia | June 24, 2014 | |
| Hong Kong | June 24, 2014 | |
| Macao | June 24, 2014 | |
| New Zealand | June 24, 2014 | |
| People's Republic of China | June 24, 2014 | |
| South Korea | June 24, 2014 | |
| Taiwan | June 24, 2014 | |
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