Revised program technical support: IBM Business Automation Workflow V20.0.0.2 and IBM Integration Designer V20.0.0.2 are declared Long Term Support Releases

IBM Asia Pacific Software Announcement AP21-0176
May 4, 2021

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OverviewOverviewProgram numberProgram number
Effective dateEffective dateAP distributionAP distribution

(Corrected on May 12, 2021)

Revised the list in the Reference information section.


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IBM® Business Automation Workflow V20.0.0.2

Business Automation Workflow V20.0.0.2 combines business process management and case management capabilities in a single, integrated workflow solution. It unites information processes and users to provide a 360-degree view of work to help drive more successful business outcomes. The Business Automation Workflow V20.0.0.2 capabilities include:

  • Integrated process and case management: Consolidates and standardizes task work for easier prioritization. Combines process-centric and case-centric work in repeatable business workflows to meet more enterprise needs.
  • Improved customer service: Expedites client engagement by giving workflow participants and case workers access to systems, information, and analytics. It also speeds transactional workflows and case resolutions.
  • Enhanced decision-making: Uses built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.
  • Manageable initial startup costs: Enables you to start projects small with low startup costs and a subscription-based consumption model, and then grow and scale smoothly from an initial project to an enterprise-wide program.
  • Business Automation Workflow applications: Includes applications created with IBM Business Process Manager and IBM Case Manager in a Docker container runtime orchestrated by Kubernetes.

Business Automation Workflow V20.0.0.2 was delivered as a continuous delivery (CD) update package on December 18, 2020. Business Automation Workflow V20.0.0.2 is now declared a Long Term Support Release (LTSR), effective from its original delivery date of December 18, 2020. This provides product defect fixes and security updates for a minimum period of two years, through at least April 30, 2023.

Note: Program defect fixes and security updates are available only for the two most current CD updates and all active LTSRs.

IBM Integration Designer V20.0.0.2

Integration Designer V20.0.0.2 can produce complex, automated processes that can interact with large, back-end systems and services. A business process is a set of related activities that produces an output that no single activity would produce individually. Software is an important part of the business automation environment. It allows an organization to model and automate its business processes by integrating applications in the business process instead of requiring manual work. At run time, you can monitor a business process that is created with software and use what is learned to improve the efficiency of the business process model.

Integration Designer is a development environment for end-to-end integration of clients' service-oriented architecture (SOA). It is an Eclipse-based tool for building SOA-based business automation workflows and integration solutions. Clients can run these solutions in IBM Workflow Server runtime environments. Clients can also provide a process from Integration Designer as an Advanced Integration Service for use by Web Process Designer in IBM Business Automation Workflow.

Integration Designer V20.0.0.2 was delivered as a CD update package on December 18, 2020. Integration Designer V20.0.0.2 is now declared a Long Term Support Release (LTSR), effective from its original delivery date of December 18, 2020. This provides product defect fixes and security updates for a minimum period of two years, through at least April 30, 2023.

Note: Program defect fixes and security updates are available only for the two most current CD updates and all active LTSRs. This version is to be used with IBM Business Automation Workflow V20.0.0.2.

An LTSR can be supported for a longer timeframe than a CD release, which can benefit clients who require frequent functional updates or a longer-term deployment. Technical support enables you to obtain IBM assistance, by telephone or electronic means, for product-specific, task-oriented questions regarding the installation and operation of the program product. IBM Software Subscription and Support also gives you access to versions, releases, and updates (CD releases, LTSRs, and fixes) of the program. If you require additional technical support from IBM, contact your IBM representative or IBM Business Partner.

Review the IBM Business Automation Workflow and IBM Integration Designer Software Support Lifecycle Addendum for updates on fixes and support availability for previous LTSRs, including:

  • Business Automation Workflow V19.0.0.3
  • Integration Designer V19.0.0.2

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Effective date

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May 4, 2021

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Reference information

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For additional information on Integration Designer, see:

  • Software Announcement AP21-0141, dated April 20, 2021
  • Software Announcement AP19-0236, dated May 14, 2019
  • Software Announcement AP18-0411, dated September 11, 2018

For additional information about Business Automation Workflow, see:

  • Software Announcement AP20-0156, dated June 23, 2020
  • Software Announcement AP20-0220, dated May 5, 2020
  • Software Announcement AP20-0142, dated March 24, 2020
  • Software Announcement AP20-0111, dated February 18, 2020
  • Software Announcement AP19-0481, dated November 19, 2019
  • Software Announcement AP19-0105, dated April 9, 2019
  • Software Announcement AP18-0521, dated December 11, 2018
  • Software Announcement AP18-0309, dated July 17, 2018
  • Software Announcement AP18-0108, dated March 13, 2018

For additional information about IBM Cloud Pak® for Business Automation, see:

  • Software Announcement AP21-0091, dated March 23, 2021
  • Software Announcement AP20-0316, dated November 3, 2020
  • Software Announcement AP20-0393, dated October 13, 2020
  • Software Announcement AP19-0454, dated October 22, 2019
  • Software Announcement AP19-0390, dated August 13, 2019
  • Software Announcement AP19-0230, dated June 3, 2019
  • Software Announcement AP19-0261, dated May 28, 2019
  • Software Announcement AP19-0069, dated February 12, 2019
  • Software Announcement AP18-0484, dated October 9, 2018
  • Software Announcement AP18-0400, dated September 18, 2018

For information about IBM Digital Business Automation, see:

  • Software Announcement AP19-0291, dated June 25, 2019
  • Software Announcement AP18-0108, dated March 13, 2018
  • Software Announcement AP18-0092, dated January 30, 2018

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Program number

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Program number VRM Program name
5725-C97 IBM Integration Designer
5737-H41 IBM Business Automation Workflow

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AP distribution

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Country/Region Announced
India/South Asia ** Yes
Australia Yes
Hong Kong Yes
Macao SAR of the PRC Yes
Mongolia Yes
New Zealand Yes
People's Republic of China Yes
South Korea Yes
Taiwan Yes

* Brunei Darussalam, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam

** Bangladesh, Bhutan, India, Maldives, Nepal, and Sri Lanka


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