Revised information: IBM Lifecycle Support policy is updated for IBM Business Automation Workflow

IBM Asia Pacific Software Announcement AP19-0154
March 19, 2019

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The Lifecycle Support policy in the terms and conditions for IBM® Business Automation Workflow, previously announced in Software Announcement AP18-0108, dated March 13, 2018, is revised with this announcement. This is effective with the delivery of Business Automation Workflow V18.0.0.0, and all later versions.

  • Technical support of a program product version or release is available for a minimum of two years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.
  • This technical support enables you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program.
  • Software Subscription and Support (Software Maintenance) also provides you with access to versions, releases, and updates of the program.
  • You will be notified, through an announcement letter, of discontinuance of support with six months' notice.
  • If you require additional technical support from IBM, contact your IBM representative or IBM Business Partner.

For additional information on this support lifecycle, see the IBM Business Automation Workflow Software Support Lifecycle Policy website.

License information number

See the following License Information documents on the IBM Software License Agreement website.

IBM Business Automation Workflow V18.0.0.0 (5741-H41)

License Information document title License information document number
IBM Business Automation Workflow Enterprise V18.0.0.0 L-APIG-AVDGSQ
IBM Business Automation Workflow Enterprise for Non-Production Environment V18.0.0.0 L-APIG-AVSCVN
IBM Business Automation Workflow Express® V18.0.0.0 L-APIG-AVDHJS
IBM Business Automation Workflow Express for Non-Production Environment V18.0.0.0 L-APIG-AVSF65

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

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Reference information

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For additional information on Business Automation Workflow, see IBM Marketplace.

For additional information on capabilities and ordering information for Business Automation Workflow, see Software Announcements:

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Program number

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Program number VRM Program name
5737-H41 IBM Business Automation Workflow

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AP distribution

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Country/Region Announced
India/South Asia ** Yes
Australia Yes
Hong Kong Yes
Macao SAR of the PRC Yes
Mongolia Yes
New Zealand Yes
People's Republic of China Yes
South Korea Yes
Taiwan Yes

* Brunei Darussalam, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam

** Bangladesh, Bhutan, India, Maldives, Nepal, and Sri Lanka


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