IBM Case Manager V5.2.1 adds capabilities that further enhance its ability to activate your business content, no matter where it resides

IBM Asia Pacific Software Announcement AP14-0330
September 9, 2014

Table of contents
 Overview Overview  Technical information Technical information
 Key prerequisites Key prerequisites  Ordering information Ordering information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Program number Program number  AP distribution AP distribution
 Publications Publications


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At a glance
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IBM® Case Manager V5.2.1 delivers:



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Top rule
Overview
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IBM Case Manager V5.2.1 adds:



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Key prerequisites
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For additional information, refer to the Technical information section.



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Planned availability date
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September 12, 2014



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Description
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IBM Case Manager provides capabilities organizations can use to drive more successful, optimized case outcomes. With the extended capabilities of IBM Case Manager V5.2.1, cases that require documents and data from other locations or more complex tasking can now be built much faster and with much less custom coding.

Maximizing value from industry-leading enterprise content management technology

Driving better outcomes with dynamic case and task modeling

Delivering better solutions faster

IBM FileNet Business Process Manager components withdrawn from Case Foundation V5.2:

As previously announced in Software Announcement AP13-0321, dated September 10, 2013, IBM FileNet Business Process Framework and ECM Widgets components were withdrawn from the Case Foundation V5.2 bundle that is included as part of IBM Case Manager.

Case Manager V5.2.1 includes the following components:

IBM Case Manager V5.2.1 now offers Workgroup pricing designed to help you implement departmental case solutions more cost effectively. This full-featured Case Manger product packaging provides you with advanced case management capabilities in license configurations tailored for smaller and departmental deployments.

The IBM Case Manager Workgroup portfolio consists of six offerings:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html


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Program number
Bottom rule

 
Program                Program
number         VRM     name
 
5725-A15       5.2.1   IBM Case Manager


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with these programs.



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Technical information
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Specified operating environment

Hardware requirements

IBM Case Manager supports a breadth of hardware platforms.

For the most current and complete information about hardware requirements for IBM Case Manager visit

https://www-304.ibm.com/support/docview.wss?uid=swg27013654
Software requirements

For the most current and complete information about software requirements for IBM Case Manager visit

https://www-304.ibm.com/support/docview.wss?uid=swg27013654

Also, visit the IBM Case Manager support page at

http://www.ibm.com/support/entry/portal/Software/Information_Management/Case_Manager

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Installability

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

This offering is delivered through the Internet. There is no physical media. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product group: Case
  Product Identifier Description                         (PID)
 
IBM Case Manager Authorized                              5725-A15
IBM Case Manager Employee                                5725-A15
IBM Case Manager Eligible Participant                    5725-A15
IBM Case Manager Add-On for FNCM Authorized              5725-A15
IBM Case Manager Add-On for FNCM Employee                5725-A15
IBM Case Manager Add-On for FNCM Eligible Participant    5725-A15
IBM Case Manager Add-On for Case Foundation Authorized   5725-A15
IBM Case Manager Add-On for Case Foundation Employee     5725-A15
IBM Case Manager Add-On for Case Foundation Eligible     5725-A15
    Participant
IBM Case Manager Add-On for Content Foundation Authorized 5725-A15
IBM Case Manager Add-On for Content Foundation Employee   5725-A15
IBM Case Manager Add-On for Content Foundation Eligible   5725-A15
Participant
IBM Case Manager Add-On for Content Manager Enterprise    5725-A15
Edition Authorized
IBM Case Manager Add-On for Content Manager Enterprise    5725-A15
Edition Employee
IBM Case Manager Add-On for Content Manager Enterprise    5725-A15
Edition Eligible Participant
IBM Case Manager Add-On for PIE Authorized                5725-A15
IBM Case Manager Add-On for PIE Employee                  5725-A15
IBM Case Manager Add-On for PIE Eligible Participant      5725-A15
 
Product category: Case Manager

Passport Advantage

 
                                                           Part
Part description                                           number

IBM Case Manager Authorized
IBM Case Manager Authorized User Value Unit License + SW   D0GR0LL
Subscription & Support 12 Months
IBM Case Manager Authorized User Value Unit SW             D0GR1LL
Subscription & Support Reinstatement 12 Months
IBM Case Manager Authorized User Value Unit Annual SW      E0AR9LL
Subscription & Support Renewal
IBM Case Manager Authorized User Value Unit from EMC       D0NMJLL
Documentum Trade Up License + SW Subscription & Support
12 Months
IBM Case Manager Authorized User Value Unit from IBM Case  D1A6YLL
Workgroup Authorized Trade Up License + SW
Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Employee
IBM Case Manager Employee User Value Unit License + SW     D0GRZLL
Subscription & Support 12 Months
IBM Case Manager Employee User Value Unit SW               D0GS0LL
Subscription & Support Reinstatement 12 Months
IBM Case Manager Employee User Value Unit Annual SW        E0ARPLL
Subscription & Support Renewal
IBM Case Manager Employee User Value Unit from EMC         D0NMKLL
Documentum Trade Up License + SW Subscription & Support
12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Eligible Participant
IBM Case Manager Eligible Participant Resource Value Unit  D11GNLL
License + SW Subscription & Support 12 Months
IBM Case Manager Eligible Participant Resource Value Unit  D11GPLL
SW Subscription & Support Reinstatement 12 Months
IBM Case Manager Eligible Participant Resource Value Unit  E0IDELL
Annual SW Subscription & Support Renewal 12 Months
IBM Case Manager Eligible Participant Resource Value Unit  D11TJLL
from EMC Documentum Trade Up License + SW Subscription &
Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Production Imaging Edition
Authorized
IBM Case Manager Add-On for Production Imaging Edition     D0IDXLL
Authorized User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for Production Imaging Edition     D0IDYLL
Authorized User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for Production Imaging Edition     E0BN6LL
Authorized User Value Unit Annual SW Subscription &
Support Renewal
IBM Case Manager Add-On for Production Imaging Edition     D1A7NLL
Authorized User Value Unit from IBM Case Manager
Workgroup Add-On for PIE Authorized Trade Up
License + SW Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Production Imaging Edition
Employee
IBM Case Manager Add-On for Production Imaging Edition     D0IE1LL
Employee User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for Production Imaging Edition     D0IE2LL
Employee User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for Production Imaging Edition     E0BN8LL
Employee User Value Unit Annual SW Subscription & Support
Renewal
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for PIE Eligible Participant
IBM Case Manager Add-On for IBM Production Imaging         D11JILL
Edition Eligible Participant Resource Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Production Imaging         D11JJLL
Edition Eligible Participant Resource Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Production Imaging         E0IEPLL
Edition Eligible Participant Resource Value Unit Annual
SW Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for IBM Case Foundation
Authorized
IBM Case Manager Add-On for Case Foundation Authorized     D0IE9LL
User Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Add-On for Case Foundation Authorized     D0IEALL
User Value Unit SW Subscription & Support Reinstatement
12 Months
IBM Case Manager Add-On for Case Foundation Authorized     E0BNCLL
User Value Unit Annual SW Subscription & Support Renewal
IBM Case Manager Add-On for IBM Case Foundation            D1A78LL
Authorized User Value Unit from IBM Case Manager
Workgroup Add-On for Case Foundation Authorized Trade Up
License + SW Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for IBM Case Foundation
Employee
IBM Case Manager Add-On for Case Foundation Employee       D0IEDLL
User Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Add-On for Case Foundation Employee       D0IEELL
User Value Unit SW Subscription & Support Reinstatement
12 Months
IBM Case Manager Add-On for Case Foundation Employee       E0BNELL
User Value Unit Annual SW Subscription & Support Renewal
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for IBM Case Foundation Eligible
Participant
IBM Case Manager Add-On for IBM Case Foundation Eligible   D11GXLL
Participant Resource Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Case Foundation Eligible   D11GYLL
Participant Resource Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for IBM Case Foundation Eligible   E0IDILL
Participant Resource Value Unit Annual SW Subscription &
Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Content Manager Enterprise
Edition Authorized
IBM Case Manager Add-On for Content Manager Enterprise     D0JIDLL
Edition Authorized User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for Content Manager Enterprise     D0JIELL
Edition Authorized User Value Unit SW Subscription &
Support Reinstatement 12 Months
IBM Case Manager Add-On for Content Manager Enterprise     E0C4ILL
Edition Authorized User Value Unit Annual SW
Subscription & Support Renewal
IBM Case Manager Add-On for Content Manager Enterprise     D1A7ULL
Edition Authorized User Value Unit from IBM Case Manager
Workgroup Add-On for CMEE Authorized Trade Up
License + SW Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Content Manager Enterprise
Edition Employee
IBM Case Manager Add-On for Content Manager Enterprise     D0JIMLL
Edition Employee User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for Content Manager Enterprise     D0JINLL
Edition Employee User Value Unit SW Subscription &
SupportReinstatement 12 Months
IBM Case Manager Add-On for Content Manager Enterprise     E0C4MLL
Edition Employee User Value Unit Annual SW Subscription &
Support Renewal
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for CMEE Eligible Participant
IBM Case Manager Add-On IBM Content Manager Enterprise     D11KVLL
Edition Eligible Participant Resource Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On IBM Content Manager Enterprise     D11KWLL
Edition Eligible Participant Resource Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On IBM Content Manager Enterprise     E0IFELL
Edition Eligible Participant Resource Value Unit Annual
SW Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for FileNet Content Manager
Authorized
IBM Case Manager Add-On for FileNet Content Manager        D0JIXLL
Authorized User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for FileNet Content Manager        D0JIYLL
Authorized User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for FileNet Content Manager        E0C4TLL
Authorized User Value Unit Annual SW Subscription &
Support Renewal
IBM Case Manager Add-On for FileNet Content Manager        D1A80LL
Authorized User Value Unit from IBM Case Manager
Workgroup Add-On for FN CM Authorized Trade Up
License + SW Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for FileNet Content Manager
Employee
IBM Case Manager Add-On for FileNet Content Manager        D0JIZLL
Employee User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for FileNet Content Manager        D0JJ0LL
Employee User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for FileNet Content Manager        E0C4ULL
Employee User Value Unit Annual SW Subscription & Support
Renewal
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for FNCM Eligible Participant
IBM Case Manager Add-On for IBM FileNet Content Manager    D11KZLL
Eligible Participant Resource Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM FileNet Content Manager    D11L0LL
Eligible Participant Resource Value Unit SW Subscription
& Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM FileNet Content Manager    E0IFGLL
Eligible Participant Resource Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Content Foundation Authorized
IBM Case Manager Add-On for IBM Content Foundation         D11G7LL
Authorized User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation         D11G8LL
Authorized User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation         E0ID6LL
Authorized User Value Unit Annual SW Subscription &
Support Renewal 12 Months
IBM Case Manager Add-On for Content Foundation Authorized  D1A86LL
User Value Unit from IBM Case Manager Workgroup Add-On
for Content Foundation Authorized Trade Up License + SW
Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Content Foundation Employee
IBM Case Manager Add-On for IBM Content Foundation         D11GFLL
Employee User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation         D11GGLL
Employee User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation         E0IDALL
Employee User Value Unit Annual SW Subscription & Support
Renewal 12 Months
                                                           Part
Part description                                           number

IBM Case Manager Add-On for Content Foundation Eligible
Participant
IBM Case Manager Add-On for IBM Content Foundation         D11GJLL
Eligible Participant Resource Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation         D11GKLL
Eligible Participant Resource Value Unit SW Subscription
& Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation         E0IDCLL
Eligible Participant Resource Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Workgroup Authorized
IBM Case Manager Workgroup Authorized User Value Unit      D19Y5LL
License + SW Subscription & Support 12 Months
IBM Case Manager Workgroup Authorized User Value Unit      D19Y6LL
SW Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Authorized User Value Unit      E0K8GLL
Annual SW Subscription & Support Renewal 12 Months
IBM Case Manager Workgroup Authorized User Value Unit      D19Y7LL
from Workgroup EMC Documentum Trade Up License + SW
Subscription & Support 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Workgroup Add-On for Case Foundation
Authorized
IBM Case Manager Workgroup Add-On for Case Foundation      D1A07LL
Authorized User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Workgroup Add-On for Case Foundation      D1A08LL
Authorized User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Case Foundation      E0K98LL
Authorized User Value Unit Annual SW Subscription &
Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Workgroup Add-On for Production
Imaging Edition Authorized
IBM Case Manager Workgroup Add-On for Production           D1A3HLL
Imaging Edition Authorized User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Production           D1A3ILL
Imaging Edition Authorized User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Production           E0KAFLL
Imaging Edition Authorized User Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Workgroup Add-On for Content Manager
Enter Ed Authorized
IBM Case Manager Workgroup Add-On for Content Manager      D1A42LL
Enter Ed Authorized User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Content Manager      D1A43LL
Enter Ed Authorized User Value Unit SW Subscription &
Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Content Manager      E0KANLL
Enter Ed Authorized User Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
                                                           Part
Part description                                           number

IBM Case Manager Workgroup Add-On for FileNet Content
Manager Authorized
IBM Case Manager Workgroup Add-On for FileNet Content      D1A4HLL
Manager Authorized User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for FileNet Content      D1A4ILL
Manager Authorized User Value Unit SW Subscription &
Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for FileNet Content      E0KAULL
Manager Authorized User Value Unit Annual SW Subscription
& Support Renewal 12 Months
 
                                                           Part
            
Part description                                           number

IBM Case Manager Workgroup Add-On for Content
Foundation Authorized
IBM Case Manager Workgroup Add-On for Content Foundation   D1A52LL
Authorized User Value Unit License + SW Subscription &
Support 12 Months
IBM Case Manager Workgroup Add-On for Content Foundation   D1A53LL
Authorized User Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Content Foundation   E0KB7LL
Authorized User Value Unit Annual SW Subscription &
Support Renewal 12 Months

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

 
Media packs
description                                       Part number
 
IBM Case Manager V5.2.1 Multiplatform             BQ03VML
Multilingual Media Pack

Cross-platform product for use on System z® Integrated Facility for Linux™ (IFL) engines or zEnterprise® BladeCenter® Extension

Order the part numbers that follow when the product is intended to run on zEnterprise BladeCenter Extension or the Linux operating system on System z IFL engines. If the product is not intended to run in these environments, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

 
                                                            Part
Program name/Description                                    number

IBM Case Manager Authorized
IBM Case Manager Authorized Linux on System z User          D0GR3LL
Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Authorized Linux on System z User          D0GR4LL
Value Unit SW Subscription & Support Reinstatement 12
Months
IBM Case Manager Authorized Linux on System z User          E0ARALL
Value Unit Annual SW Subscription & Support Renewal
IBM Case Manager Authorized Linux on System z User          D0NJMLL
Value Unit from EMC Documentum Trade Up License + SW
Subscription & Support 12 Months
IBM Case Manager Authorized Linux on System z User          D1A6ZLL
Value Unit from IBM Case Foundation Workgroup Linux on
System z Authorized Trade Up License + SW Subscription
& Support 12 Months
 
IBM Case Manager Employee
IBM Case Manager Employee Linux on System z User            D0GS1LL
Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Employee Linux on System z User            D0GS2LL
Value Unit SW Subscription & Support Reinstatement 12
Months
IBM Case Manager Employee Linux on System z User            E0ARQLL
Value Unit Annual SW Subscription & Support Renewal
IBM Case Manager Employee Linux on System z User            D0NJNLL
Value Unit from EMC Documentum Trade Up License + SW
Subscription & Support 12 Months
 
IBM Case Manager Eligible Participant
IBM Case Manager Eligible Participant Linux on System z     D11GSLL
Resource Value Unit License + SW Subscription & Support
12 Months
IBM Case Manager Eligible Participant Linux on System z     D11GTLL
Resource Value Unit SW Subscription & Support
Reinstatement 12 Months
IBM Case Manager Eligible Participant Linux on System z     E0IDGLL
Resource Value Unit Annual SW Subscription & Support
Renewal 12 Months
IBM Case Manager Eligible Participant Linux on System z     D11GULL
Resource Value Unit from EMC Documentum Trade Up
License + SW Subscription & Support 12 Months
 
IBM Case Manager Add-On for Production
Imaging Edition Authorized
IBM Case Manager Add-On for Production Imaging              D0IDZLL
Edition Authorized Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for Production Imaging              D0IE0LL
Edition Authorized User Linux on System z Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for Production Imaging              E0BN7LL
Edition Authorized Linux on System z User Value Unit
Annual SW Subscription & Support Renewal
IBM Case Manager Add-On for Production Imaging              D1A7PLL
Edition Authorized Linux on System z User Value Unit
from IBM Case Manager Workgroup Add-On for PIE
Authorized Linux on System z User Value Unit Trade Up
License + SW Subscription & Support 12 Months
 
IBM Case Manager Add-On for Production
Imaging Edition Employee
IBM Case Manager Add-On for Production Imaging              D0IE3LL
Edition Employee Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for Production Imaging              D0IE4LL
Edition Employee Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for Production Imaging              E0BN9LL
Edition Employee Linux on System z User Value Unit
Annual SW Subscription & Support Renewal
 
IBM Case Manager Add-On for PIE Eligible
Participant
IBM Case Manager Add-On for IBM Production Imaging          D11JKLL
Edition Eligible Participant Linux on System z Resource
Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Add-On for IBM Production Imaging          D11JLLL
Edition Eligible Participant Linux on System z Resource
Value Unit SW Subscription & Support Reinstatement 12
Months
IBM Case Manager Add-On for IBM Production Imaging          E0IEQLL
Edition Eligible Participant Linux on System z Resource
Value Unit Annual SW Subscription & Support Renewal 12
Months
 
IBM Case Manager Add-On for IBM Case
Foundation Authorized
IBM Case Manager Add-On for Case Foundation                 D0IEBLL
Authorized Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for Case Foundation Authorized      D0IECLL
Linux on System z User Value Unit SW Subscription &
Support Reinstatement 12 Months
IBM Case Manager Add-On for Case Foundation Authorized      E0BNDLL
Linux on System z User Value Unit Annual SW Subscription
& Support Renewal
IBM Case Manager Add-On for IBM Case Foundation             D1A79LL
Authorized Linux on System z User Value Unit from IBM
Case Manager Workgroup Add-On for Case Foundation
Authorized Linux on System z Trade Up License + SW
Subscription & Support 12 Months
 
IBM Case Manager Add-On for IBM Case
Foundation Employee
IBM Case Manager Add-On for Case Foundation Employee        D0IEFLL
Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Case Foundation             D0IEGLL
Employee Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Case Foundation             E0BNFLL
Employee Linux on System z User Value Unit Annual SW
Subscription & Support Renewal
 
IBM Case Manager Add-On for IBM Case
Foundation Eligible Participant
IBM Case Manager Add-On for IBM Case Foundation Eligible    D11H3LL
Participant Linux on System z Resource Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Case Foundation Eligible    D11H4LL
Participant Linux on System z Resource Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Case Foundation Eligible    E0IDLLL
Participant Linux on System z Resource Value Unit Annual
SW Subscription & Support Renewal 12 Months
 
IBM Case Manager Add-On for Content
Manager Enterprise Edition Authorized
IBM Case Manager Add-On for Content Manager Enterprise      D0JUZLL
Edition Authorized Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for Content Manager Enterprise      D0JV0LL
Edition Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
 
IBM Case Manager Add-On for Content Manager Enterprise      E0C8FLL
Edition Authorized Linux on System z User Value Unit
Annual SW Subscription & Support Renewal
IBM Case Manager Add-On for Content Manager Enterprise      D1A7VLL
Edition Authorized Linux on System z User Value Unit from
IBM Case Manager Workgroup Add-On for CMEE Authorized
Trade Up License + SW Subscription & Support 12 Months
 
IBM Case Manager Add-On for Content
Manager Enterprise Edition Employee
IBM Case Manager Add-On for Content Manager Enterprise      D0JV2LL
Edition Employee Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for Content Manager Enterprise      D0JV4LL
Edition Employee Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for Content Manager Enterprise      E0C8HLL
Edition Employee Linux on System z User Value Unit Annual
SW Subscription & Support Renewal
 
IBM Case Manager Add-On for CMEE Eligible
Participant
IBM Case Manager Add-On IBM Content Manager Enterprise      D11KXLL
Edition Eligible Participant Linux on System z Resource
Value Unit License + SW Subscription & Support 12 Months
 
IBM Case Manager Add-On IBM Content Manager Enterprise      D11KYLL
Edition Eligible Participant Linux on System z Resource
Value Unit SW Subscription & Support Reinstatement 12
Months
IBM Case Manager Add-On IBM Content Manager Enterprise      E0IFFLL
Edition Eligible Participant Linux on System z Resource
Value Unit Annual SW Subscription & Support Renewal 12
Months
 
IBM Case Manager Add-On for FileNet
Content Manager Authorized
IBM Case Manager Add-On for FileNet Content Manager         D0JV7LL
Authorized Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for FileNet Content Manager         D0JV8LL
Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for FileNet Content Manager         E0C8JLL
Authorized Linux on System z User Value Unit Annual SW
Subscription & Support Renewal
IBM Case Manager Add-On for FileNet Content Manager         D1A81LL
Authorized Linux on System z User Value Unit from IBM
Case Manager Workgroup Add-On for FN CM Authorized
Linux on System z Trade Up License + SW Subscription &
Support 12 Months
 
IBM Case Manager Add-On for FileNet
Content Manager Employee
IBM Case Manager Add-On for FileNet Content Manager         D0JV9LL
Employee User Value Unit for Linux on System z
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for FileNet Content Manager         D0JVALL
Employee Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for FileNet Content Manager         E0C8KLL
Employee Linux on System z User Value Unit Annual SW
Subscription & Support Renewal
 
IBM Case Manager Add-On for FNCM Eligible
Participant
IBM Case Manager Add-On for IBM FileNet Content             D11L1LL
Manager Eligible Participant Linux on System z Resource
Value Unit License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for IBM FileNet Content             D11L2LL
Manager Eligible Participant Linux on System z Resource
Value Unit SW Subscription & Support Reinstatement 12
Months
IBM Case Manager Add-On for IBM FileNet Content             E0IFHLL
Manager Eligible Participant Linux on System z Resource
Value Unit Annual SW Subscription & Support Renewal 12
Months
 
IBM Case Manager Add-On for Content
Foundation Authorized
IBM Case Manager Add-On for IBM Content Foundation          D11GDLL
Authorized Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation          D11GELL
Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation          E0ID9LL
Authorized Linux on System z User Value Unit Annual SW
Subscription & Support Renewal 12 Months
IBM Case Manager Add-On for Content Foundation              D1A87LL
Authorized Linux on System z User Value Unit from IBM
Case Manager Workgroup Add-On for Content Foundation
Authorized Linux on System z Trade Up License + SW
Subscription & Support 12 Months
 
IBM Case Manager Add-On for Content
Foundation Employee
IBM Case Manager Add-On for IBM Content Foundation          D11GHLL
Employee Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation          D11GILL
Employee Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation          E0IDBLL
Employee Linux on System z User Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
IBM Case Manager Add-On for Content
Foundation Eligible Participant                             D11GLLL
IBM Case Manager Add-On for IBM Content Foundation
Eligible Participant Linux on System z Resource Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Add-On for IBM Content Foundation          D11GMLL
Eligible Participant Linux on System z Resource Value Unit
SW Subscription & Support Reinstatement 12 Months
IBM Case Manager Add-On for IBM Content Foundation          E0IDDLL
Eligible Participant Linux on System z Resource Value Unit
Annual SW Subscription & Support Renewal 12 Months
 
IBM Case Manager Workgroup Authorized
IBM Case Manager Workgroup Authorized Linux on System z     D19Y8LL
User Value Unit License + SW Subscription & Support 12
Months
IBM Case Manager Workgroup Authorized Linux on System z     D19Y9LL
User Value Unit SW Subscription & Support Reinstatement
12 Months
IBM Case Manager Workgroup Authorized Linux on System z     E0K8HLL
User Value Unit Annual SW Subscription & Support Renewal
12 Months
IBM Case Manager Workgroup Authorized Linux on System z     D1A9PLL
User Value Unit from EMC Documentum Trade Up
License + SW Subscription & Support 12 Months
 
IBM Case Manager Workgroup Add-On for
Case Foundation Authorized
IBM Case Manager Workgroup Add-On for Case Foundation       D1A09LL
Authorized Linux on System z User Value Unit License + SW
Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Case Foundation       D1A0ALL
Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Case Foundation       E0K99LL
Authorized Linux on System z User Value Unit Annual SW
Subscription & Support Renewal 12 Months
 
IBM Case Manager Workgroup Add-On for
Production Imaging Edition Authorized
IBM Case Manager Workgroup Add-On for Production            D1A3JLL
Imaging Edition Authorized Linux on System z User Value
Unit License + SW Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Production            D1A3KLL
Imaging Edition Authorized Linux on System z User Value
Unit SW Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Production            E0KAGLL
Imaging Edition Authorized Linux on System z User Value
Unit Annual SW Subscription & Support Renewal 12 Months
 
IBM Case Manager Workgroup Add-On for
Content Manager Enter Ed Authorized
IBM Case Manager Workgroup Add-On for Content Manager       D1A44LL
Enter Ed Authorized Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Content Manager       D1A45LL
Enter Ed Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Content Manager       E0KAPLL
Enter Ed Authorized Linux on System z User Value Unit
Annual SW Subscription & Support Renewal 12 Months
 
IBM Case Manager Workgroup Add-On for
FileNet Content Manager Authorized
IBM Case Manager Workgroup Add-On for FileNet Content       D1A4JLL
Manager Authorized Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for FileNet Content       D1A4KLL
Manager Authorized Linux on System z User Value Unit SW
Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for FileNet Content       E0KAVLL
Manager Authorized Linux on System z User Value Unit
Annual SW Subscription & Support Renewal 12 Months
 
IBM Case Manager Workgroup Add-On for
Content Foundation Authorized
IBM Case Manager Workgroup Add-On for Content               D1A54LL
Foundation Authorized Linux on System z User Value Unit
License + SW Subscription & Support 12 Months
IBM Case Manager Workgroup Add-On for Content               D1A55LL
Foundation Authorized Linux on System z User Value Unit
SW Subscription & Support Reinstatement 12 Months
IBM Case Manager Workgroup Add-On for Content               E0KB8LL
Foundation Authorized Linux on System z User Value Unit
Annual SW Subscription & Support Renewal 12 Months

Charge metric

 
                                      Part number 
Program name                          or PID number  Charge metric

IBM Case Manager 
 Authorized                           5725-A15       Per User Value Unit
IBM Case Manager 
 Authorized                           5725-A15       Per User Value Unit
                                                     for Linux on System z

IBM Case Manager 
 Employee                             5725-A15       Per User Value Unit
IBM Case Manager 
 Employee                             5725-A15       Per User Value Unit
                                                     for Linux on System z
IBM Case Manager 
 Eligible Participant                 5725-A15       PA per Resource Value Unit
IBM Case Manager 
 Eligible Participant                 5725-A15       PA per Resource Value Unit for 
                                                     Linux on System z
IBM Case Manager 
 Add-On for FNCM                      5725-A15       Per User Value Unit
 Authorized
IBM Case Manager 
 Add-On for FNCM                      5725-A15       Per User Value Unit
 Authorized                                          for Linux on System z
IBM Case Manager 
 Add-On for FNCM                      5725-A15       Per User Value Unit
 Employee
IBM Case Manager 
 Add-On for FNCM                      5725-A15       Per User Value Unit
 Employee                                            for Linux on System z
IBM Case Manager 
 Add-On for FNCM                      5725-A15       PA per Resource Value
 Eligible Participant                                Unit
IBM Case Manager Add-On for FNCM      5725-A15       Per Resource Value
 Eligible Participant                                for Linux on System z
IBM Case Manager Add-On for Case      5725-A15       Per User Value Unit
 Foundation Authorized
IBM Case Manager Add-On for Case      5725-A15       Per User Value Unit
 Foundation Authorized                               for Linux on System z
IBM Case Manager Add-On for Case      5725-A15       Per User Value Unit
 Foundation Employee
IBM Case Manager Add-On for Case      5725-A15       Per User Value Unit
 Foundation Employee                                 for Linux on System z
IBM Case Manager Add-On for Case      5725-A15       Per Resource Value Unit
 Foundation Eligible Participant
IBM Case Manager Add-On for Case      5725-A15       Per Resource Value Unit
 Foundation Eligible Participant                     for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Foundation Authorized
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Foundation Authorized                               for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Foundation Employee
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Foundation Employee                                 for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       Per Resource Value Unit
 Foundation Eligible Participant
IBM Case Manager Add-On for Content   5725-A15       PA per Resource Value
 Foundation Eligible Participant                     for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       PA per Resource Value
 Manager Enterprise Edition Authorized               for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Manager Enterprise Edition Authorized
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Manager Enterprise Edition Employee                 for Linux on System z
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Manager Enterprise Edition Employee
IBM Case Manager Add-On for Content   5725-A15       Per User Value Unit
 Manager Enterprise Edition Eligible                 for Linux on System z
 Participant
IBM Case Manager Add-On for Content   5725-A15       Per Resource Value Unit
 Manager Enterprise Edition Eligible
 Participant
IBM Case Manager Add-On for PIE       5725-A15       Per User Value Unit
 Authorized
IBM Case Manager Add-On for PIE       5725-A15       Per User Value Unit
 Authorized                                          for Linux on System z
IBM Case Manager Add-On for PIE       5725-A15       Per User Value Unit
 Employee
IBM Case Manager Add-On for PIE       5725-A15       Per User Value Unit
 Employee                                            for Linux on System z
IBM Case Manager Add-On for PIE       5725-A15       PA per Resource Value
 Eligible Participant                                Unit
IBM Case Manager Add-On for PIE       5725-A15       PA per Resource Value
 Eligible Participant                                for Linux on System z

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement (PoEs) are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program specific UVU table.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU PoEs are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes :



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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number
Program name          Program number   Form number

IBM Case Manager      5725-A15         L-LSAS-97BUJV

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Top rule
Prices
Bottom rule

Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

http://www.ibm.com/partnerworld/sg/apchannounce/

For all local charges, contact your IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Top rule
AP distribution
Bottom rule

 
Country/Region               Announced
 
AP IOT
 ASEAN*                      Yes
 India/South Asia**          Yes
 Australia                   Yes
 People's Republic of China  Yes
 Hong Kong S.A.R of the PRC  Yes
 Macao S.A.R of the PRC      Yes
 Taiwan                      Yes
 South Korea                 Yes
 New Zealand                 Yes
Japan IOT
 Japan                       Yes
 
 * Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic
 Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam
 **Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and
 Afghanistan
Trademarks

IBM Watson and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, Lotus, Sametime, Cognos, DB2, WebSphere, Passport Advantage, Express, System z, zEnterprise, BladeCenter, System i and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/