IBM FileNet Image Services V4.2 updates support of operating systems
IBM Asia Pacific Software Announcement AP14-0023January 7, 2014
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| At a glance |
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With IBM® FileNet® Image Services V4.2, you get:
- IBM DB2® 9.7, at no cost
- Updates for support of operating systems
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| Overview |
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IBM FileNet Image Services helps organizations store and manage large volumes of fixed information with high availability to users. It provides fast, security-rich access to enterprise content and documents. IBM FileNet Image Services helps users respond more quickly to business demands by finding the critical information they need with greater speed and ease.
The updates to IBM FileNet Image Services V4.2 include support for:
- Microsoft™ Windows™ 8
- Microsoft Windows 2012 (x64)
- Solaris 11
- IBM AIX® V7.1
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| Key prerequisites |
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For details, refer to the Technical information section.
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| Planned availability date |
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January 10, 2014: Electronic availability
January 17, 2014: Media availability
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| Description |
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IBM FileNet Image Services V4.2:
- Provides faster, security-rich access to enterprise content and documents in a scalable environment that gives users quick access to critical information.
- Works with built-in connectors to extend services to EMC Centera, IBM DR550, and SnapLock magnetic write-once, read-many (WORM) environments.
- Takes advantage of Microsoft Windows-based user interfaces for viewing, revising, sharing, and distributing content through IBM FileNet IDM Desktop, Web Services, and Open Client services.
- Integrates with magnetic storage and retrieval systems for flexible, scalable access to very large volumes of content.
- Uses a resource adaptor to connect with custom Java™ 2 Platform, Enterprise Edition (J2EE) applications to extend storage functions to existing applications.
For information about IBM FileNet Image Manager Active Edition V5.2, refer to Software Announcement AP14-0048, dated January 07, 2014 .
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site
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| Program number |
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Program VRM Program name number 5724-R95 4.2.0 IBM FileNet Image Services
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with this product.
Publications for the respective products are available as follows.
IBM FileNet Image Services
IBM FileNet Integrated Document Manager Desktop, web services, and open client
IBM FileNet Image Manager Active Edition
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
For hardware requirements, refer to the technical documentation at
Software requirements
For software requirements, refer to the technical documentation at
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Customer responsibilities
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Security, auditability, and control
IBM FileNet Image Services uses the security and auditability features of the host software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.
For more information about IBM Software Value Plus, visit
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
Product information
Licensed function title Product group Product
category
IBM FileNet Image Services FileNet FileNet Image
Employee Imaging Services
IBM FileNet Image Services Ext FileNet FileNet Image
User Imaging Services
IBM FileNet Image Svcs Authorized FileNet FileNet Image
Imaging Services
Program name PID Charge unit
number description
IBM FileNet Image Services Employee 5724-R95 Per User Value
Unit
IBM FileNet Image Services Ext User 5724-R95 Per User Value
Unit
IBM FileNet Image Svcs Authorized 5724-R95 Per User Value
Unit
Charge metrics definitions
User Value Unit (UVU)
UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.
Cumulative volume discounting examples:
- 100 authorized users require 85 AUVUs.
- 1,000 authorized users require 600 AUVUs.
- 5,000 authorized users require 2,500 AUVUs.
Image Services configuration example:
- Image Services AUVU price = $Y per AUVU.
- 5,000 authorized users require 2,500 AUVUs.
- Total price = $Y x 2,500.
Passport Advantage program licenses
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Svcs Authorized
FileNet Image Services Authorized UVU Annual SW S&S E053KLL
Rnwl
FileNet Image Services Authorized UVU Lic + SW S&S 12 D04I3LL
Mo
FileNet Image Services Authorized UVU SW S&S Reinstate D04I4LL
12 Mo
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Services Ext User
FileNet Image Services Ext User UVU Annual SW S&S Rnwl E050QLL
FileNet Image Services Ext User UVU Lic + SW S&S 12 Mo D04CILL
FileNet Image Services Ext User UVU SW S&S Reinstate 12 D04CJLL
Mo
IBM FileNet Image Services
Part description Part
number
IBM FileNet Image Services Employee
FileNet Image Services Employee UVU Annual SW S&S Rnwl E050PLL
FileNet Image Services Employee UVU Lic + SW S&S 12 Mo D04CGLL
FileNet Image Services Employee UVU SW S&S Reinstate 12 D04CHLL
Mo
Passport Advantage supply
Program name/description Part
number
IBM FileNet Image Services V4.2.0
IBM FileNet Image Services V4.2 Multiplatform BQ03NML
Multilingual Media Pack
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM FileNet Image Services V4.2.0
Entitled maintenance Media packs description Part
offerings description number
FileNet Image Services IBM FileNet Image Services BQ03NML
Authorized per UVU V4.2 Multiplatform
Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ03NML
Employee UVU V4.2 Multiplatform
Multilingual Media Pack
FileNet Image Services IBM FileNet Image Services BQ03NML
External User UVU V4.2 Multiplatform
Multilingual Media Pack
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| Terms and conditions |
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The terms and conditions for IBM FileNet Image Services V4.2 as previously announced in Software Announcement AP11-0165, dated May 10, 2011 , are unchanged.
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| IBM Electronic Services |
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Benefits
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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| Prices |
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The charges are unchanged by this announcement.
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| AP distribution |
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Country/Region Announced AP IOT ASEAN* Yes India/South Asia** Yes Australia Yes People's Republic of China Yes Hong Kong S.A.R. of the PRC Yes Macao S.A.R. of the PRC Yes Taiwan Yes South Korea Yes New Zealand Yes Japan IOT Japan Yes
*Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam
**Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and Afghanistan
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, FileNet, DB2, AIX, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
