IBM FileNet Image Services V4.2 updates support of operating systems

IBM Asia Pacific Software Announcement AP14-0023
January 7, 2014

Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Planned availability date Planned availability date Terms and conditions Terms and conditions
Description Description Prices Prices
Program number Program number AP distribution AP distribution
Publications Publications


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At a glance
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With IBM® FileNet® Image Services V4.2, you get:



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Overview
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IBM FileNet Image Services helps organizations store and manage large volumes of fixed information with high availability to users. It provides fast, security-rich access to enterprise content and documents. IBM FileNet Image Services helps users respond more quickly to business demands by finding the critical information they need with greater speed and ease.

The updates to IBM FileNet Image Services V4.2 include support for:



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Key prerequisites
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For details, refer to the Technical information section.



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Planned availability date
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January 10, 2014: Electronic availability

January 17, 2014: Media availability



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Description
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IBM FileNet Image Services V4.2:

For information about IBM FileNet Image Manager Active Edition V5.2, refer to Software Announcement AP14-0048, dated January 07, 2014 .

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM Web site

http://www.ibm.com/able/product_accessibility/index.html


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Program number
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Program    VRM                          Program name
number
 
5724-R95   4.2.0                        IBM FileNet Image Services


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No publications are shipped with this product.

Publications for the respective products are available as follows.

IBM FileNet Image Services

http://www-01.ibm.com/software/data/content-management/filenet-image-services/

IBM FileNet Integrated Document Manager Desktop, web services, and open client

http://www-01.ibm.com/software/data/content-management/filenet-image-services/idm-deskt op.html

IBM FileNet Image Manager Active Edition

http://www-01.ibm.com/software/data/content-management/filenet-image-manager/

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Technical information
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Specified operating environment

Hardware requirements

For hardware requirements, refer to the technical documentation at

http://www-01.ibm.com/support/docview.wss?rs=3283&uid=swg27010558
Software requirements

For software requirements, refer to the technical documentation at

http://www-01.ibm.com/support/docview.wss?rs=3283&uid=swg27010558

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Customer responsibilities

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

IBM FileNet Image Services uses the security and auditability features of the host software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/

Product information

Licensed function title             Product group   Product
                                                    category
 
IBM FileNet Image Services          FileNet         FileNet Image
 Employee                            Imaging         Services
IBM FileNet Image Services Ext      FileNet         FileNet Image
 User                                Imaging         Services
IBM FileNet Image Svcs Authorized   FileNet         FileNet Image
                                     Imaging         Services
Program name                          PID        Charge unit
                                      number     description
 
IBM FileNet Image Services Employee   5724-R95   Per User Value
                                                  Unit
IBM FileNet Image Services Ext User   5724-R95   Per User Value
                                                  Unit
IBM FileNet Image Svcs Authorized     5724-R95   Per User Value
                                                  Unit

Charge metrics definitions

User Value Unit (UVU)

UVU is the metric by which this program is licensed. UVU entitlements are based on the number of users for the given program. A Proof of Entitlement (PoE) must be obtained for the appropriate number of UVUs required for your environment as defined by the specific program terms. The UVU entitlements are specific to the program and may not be exchanged, interchanged, or aggregated with UVU entitlements of another software program. UVU licensing offers you price benefits for customers by enabling a lower cost of incremental growth of resources. To understand these benefits of UVU licensing, and to determine how many UVUs to obtain for the program, contact your IBM representative.

Cumulative volume discounting examples:

100 authorized users require 85 AUVUs.
1,000 authorized users require 600 AUVUs.
5,000 authorized users require 2,500 AUVUs.

Image Services configuration example:

Image Services AUVU price = $Y per AUVU.
5,000 authorized users require 2,500 AUVUs.
Total price = $Y x 2,500.

Passport Advantage program licenses

IBM FileNet Image Services

Part description                                         Part
                                                         number
 
IBM FileNet Image Svcs Authorized
FileNet Image Services Authorized UVU Annual SW S&S      E053KLL
 Rnwl
FileNet Image Services Authorized UVU Lic + SW S&S 12    D04I3LL
 Mo
FileNet Image Services Authorized UVU SW S&S Reinstate   D04I4LL
 12 Mo

IBM FileNet Image Services

Part description                                         Part
                                                         number
 
IBM FileNet Image Services Ext User
FileNet Image Services Ext User UVU Annual SW S&S Rnwl   E050QLL
FileNet Image Services Ext User UVU Lic + SW S&S 12 Mo   D04CILL
FileNet Image Services Ext User UVU SW S&S Reinstate 12  D04CJLL
 Mo

IBM FileNet Image Services

Part description                                         Part
                                                         number
 
IBM FileNet Image Services Employee
FileNet Image Services Employee UVU Annual SW S&S Rnwl   E050PLL
FileNet Image Services Employee UVU Lic + SW S&S 12 Mo   D04CGLL
FileNet Image Services Employee UVU SW S&S Reinstate 12  D04CHLL
 Mo

Passport Advantage supply

Program name/description                                 Part
                                                         number
 
IBM FileNet Image Services V4.2.0
IBM FileNet Image Services V4.2 Multiplatform            BQ03NML
 Multilingual Media Pack

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

IBM FileNet Image Services V4.2.0

Entitled maintenance        Media packs description     Part
offerings description                                   number
 
FileNet Image Services      IBM FileNet Image Services  BQ03NML
 Authorized per UVU          V4.2 Multiplatform
                             Multilingual Media Pack
FileNet Image Services      IBM FileNet Image Services  BQ03NML
 Employee UVU                V4.2 Multiplatform
                             Multilingual Media Pack
FileNet Image Services      IBM FileNet Image Services  BQ03NML
 External User UVU           V4.2 Multiplatform
                             Multilingual Media Pack


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Terms and conditions
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The terms and conditions for IBM FileNet Image Services V4.2 as previously announced in Software Announcement AP11-0165, dated May 10, 2011 , are unchanged.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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The charges are unchanged by this announcement.



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AP distribution
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Country/Region                                            Announced
 
AP IOT
 ASEAN*                                                   Yes
 India/South Asia**                                       Yes
 Australia                                                Yes
 People's Republic of China                               Yes
 Hong Kong S.A.R. of the PRC                              Yes
 Macao S.A.R. of the PRC                                  Yes
 Taiwan                                                   Yes
 South Korea                                              Yes
 New Zealand                                              Yes
Japan IOT
 Japan                                                    Yes

*Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam

**Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and Afghanistan

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, FileNet, DB2, AIX, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/