IBM 7042-CR9 Rack-mount Hardware Management Console enables you to configure and manage system resources on IBM Power Systems servers
IBM Asia Pacific Hardware Announcement AG15-0140October 5, 2015
ENUSAG15-0140.PDF| Table of contents | ||||||||||||||||||||
|
 |
| At a glance |
 |
The 7042-CR9 Rack-mount Hardware Management Console (HMC) is a dedicated-function device used solely for the control and service functions of Power Systems™ servers. It is designed to deliver management support for IBM® POWER6®, or later, technology-based servers.
The new HMC has the following standard hardware attributes:
- 2.4 GHz Intel Xeon™ Processor E5-2620 v3
- 16 GB (1 x 16 GB) of 2.133 GHz DDR4 system memory
- 500 GB SATA SFF HDD
- SATA CD/RW - DVD-RAM
- Four Ethernet ports
- Six USB ports (two front, four rear)
- One PCIe slot
Back to top
|
| Overview |
|
The IBM 7042, the underlying appliance hardware of the HMC, is updated to stay current with updates in hardware technology. The 7042-CR8 system is being replaced with the 7042-CR9.
RAID 1 HMCs continue to offer a high-availability feature. The new 7042-CR9, by default, includes two hard disk drives (HDD) with RAID 1 configured. If you prefer not to have RAID 1 enabled on the HMC, you can override it in the ordering system and remove the additional HDD from the order.
RAID 1 is also offered on the 7042-CR7, 7042-CR8, and 7042-CR9 as an MES upgrade option.
RAID 1 uses data mirroring. Two physical drives are combined into an array and the same data is written to both drives. This makes the drives a "mirror image" of each other. If one of the drives experiences a failure, it is taken offline and the HMC continues operating with the other drive.
The 7042-CR9 HMC does not offer an internal or external modem or support for these.
A new feature is memory that is expandable to 192 GB.
Back to top
|
| Key prerequisites |
|
The 7042-CR9 HMC requires a minimum HMC code level of 8.4.0.
Back to top
|
| Planned availability date |
|
November 20, 2015
Back to top
|
| Description |
|
The 7042-CR9 HMC is a dedicated rack-mounted workstation that allows clients to configure and manage system resources on Power Systems servers using POWER6, or later, processors. The HMC provides basic virtualization management through support for configuring logical partitions (LPARs) and dynamic resource allocation, including processor and memory settings for selected Power Systems servers. The HMC also supports advanced service functions, including guided Repair and Verify, concurrent firmware updates for managed systems, and around-the-clock error reporting with Electronic Service Agent™ for faster support.
The HMC management features help to improve server utilization, simplify systems management, and accelerate provisioning of server resources using the PowerVM® virtualization technology and capacity on demand (CoD) features for temporary and permanent resource activation. An HMC is required for temporary CoD. An HMC is also recommended for permanent CoD, but the ASMI interface can also be used.
Multiple partitions and servers can be supported by a single HMC, which can be physically attached to a server or logically attached over a LAN. A second HMC for redundancy is recommended for clients who have significant high-availability requirements.
The HMC user interface is designed to reduce the time and effort of resource management by providing task navigation with more consistent task placement and categorization, as well as the display of additional information in the main resource views.
The HMC provides a rich set of REST APIs that are used by advanced virtualization managers such as PowerVC to provide simplified advanced virtualization and cloud deployments for PowerVM based systems.
IBM recommends that clients upgrade the support level of the HMC to be consistent with the support provided on the servers to which it is attached. Customer replaceable unit (CRU) support is standard with the HMC. The client has the option to upgrade this support level to IBM On-Site support to be consistent with other Power Systems servers.
Back to top
|
| Product number |
|
The following are newly announced features on the specific models of the IBM Power Systems 7042 machine type:
Machine Feature
Description type Model number
Rack-mount Hardware Management Console 7042 CR9 500 GB 7.2K RPM SFF SATA Disk Drive 7042 CR9 3740 HMC CR9 Redundant Power® Supply, 550 W 7042 CR9 ECR9 Indicator Assembled and Tested in China 7042 CR9 ECS0 16 GB DDR4 Memory 7042 CR9 EM20
The following are features already announced for the IBM Power Systems 7042 machine type:
Machine Feature
Description type Model number
One CSC Billing Unit 7042 CR9 0010 Ten CSC Billing Units 7042 CR9 0011 Hardware Management Console Licensed Machine Code 7042 CR9 0962 Custom Service Specify, Rochester Minn, USA 7042 CR9 1140 8GB Pluggable USB Memory Option 7042 CR9 1208 Widescreen LCD Monitor 7042 CR9 3632 IBM T120 Flat Panel Monitor 7042 CR9 3643 IBM T119 Flat Panel Monitor 7042 CR9 3644 IBM T117 Flat Panel Monitor 7042 CR9 3645 1.8 M (6-ft) Extender Cable for Displays (15-pin D-shell to 15-pin D-shell) 7042 CR9 4242 Extender Cable - USB Keyboards, 1.8M 7042 CR9 4256 One and only one rack indicator feature is required onall orders (#4650 to #4666). Rack Indicator- Not Factory Integrated 7042 CR9 4650 Rack Indicator, Rack #1 7042 CR9 4651 Rack Indicator, Rack #2 7042 CR9 4652 Rack Indicator, Rack #3 7042 CR9 4653 Rack Indicator, Rack #4 7042 CR9 4654 Rack Indicator, Rack #5 7042 CR9 4655 Rack Indicator, Rack #6 7042 CR9 4656 Rack Indicator, Rack #7 7042 CR9 4657 Rack Indicator, Rack #8 7042 CR9 4658 Rack Indicator, Rack #9 7042 CR9 4659 Rack Indicator, Rack #10 7042 CR9 4660 Rack Indicator, Rack #11 7042 CR9 4661 Rack Indicator, Rack #12 7042 CR9 4662 Rack Indicator, Rack #13 7042 CR9 4663 Rack Indicator, Rack #14 7042 CR9 4664 Rack Indicator, Rack #15 7042 CR9 4665 Rack Indicator, Rack #16 7042 CR9 4666 RFID Tags for Servers, Blades, BladeCenters, Racks, and HMCs 7042 CR9 5524 Full Width Keyboard -- USB, US English, #103P 7042 CR9 5951 Full Width Keyboard -- USB, French, #189 7042 CR9 5952 Full Width Keyboard -- USB, Italian, #142 7042 CR9 5953 Full Width Keyboard -- USB, German/Austrian, #129 7042 CR9 5954 Full Width Keyboard -- USB, UK English, #166P 7042 CR9 5955 Full Width Keyboard -- USB, Spanish, #172 7042 CR9 5956 Full Width Keyboard -- USB, Japanese, #194 7042 CR9 5957 Full Width Keyboard -- USB, Brazilian Portuguese, #275 7042 CR9 5958 Full Width Keyboard -- USB, Hungarian, #208 7042 CR9 5959 Full Width Keyboard -- USB, Korean, #413 7042 CR9 5960 Full Width Keyboard -- USB, Chinese, #467 7042 CR9 5961 Full Width Keyboard -- USB, French Canadian, #445 7042 CR9 5962 Full Width Keyboard -- USB, Canadian French, #058 7042 CR9 5963 Full Width Keyboard -- USB, Belgian/UK, #120 7042 CR9 5964 Full Width Keyboard -- USB, Swedish/Finnish, #153 7042 CR9 5965 Full Width Keyboard -- USB, Danish, #159 7042 CR9 5966 Full Width Keyboard -- USB, Bulgarian, #442 7042 CR9 5967 Full Width Keyboard -- USB, Swiss/French/German, #150 7042 CR9 5968 Full Width Keyboard -- USB, Norwegian,#155 7042 CR9 5969 Full Width Keyboard -- USB, Dutch, #143 7042 CR9 5970 Full Width Keyboard -- USB, Portuguese, #163 7042 CR9 5971 Full Width Keyboard -- USB, Greek, #319 7042 CR9 5972 Full Width Keyboard -- USB, Hebrew, #212 7042 CR9 5973 Full Width Keyboard -- USB, Polish, #214 7042 CR9 5974 Full Width Keyboard -- USB, Slovakian, #245 7042 CR9 5975 Full Width Keyboard -- USB, Czech, #243 7042 CR9 5976 Full Width Keyboard -- USB, Turkish, #179 7042 CR9 5977 Full Width Keyboard -- USB, LA Spanish, #171 7042 CR9 5978 Full Width Keyboard -- USB, Arabic, #253 7042 CR9 5979 Full Width Keyboard -- USB, Thai, #191 7042 CR9 5980 Full Width Keyboard -- USB, Russian, #443 7042 CR9 5981 Full Width Keyboard -- USB, Slovenian, #234 7042 CR9 5982 Full Width Keyboard -- USB, US English Euro, #103P 7042 CR9 5983 Power Cord 4.3m (14-ft), Drawer to Wall/IBM PDU (250V/10A) 7042 CR9 6458 Power Cord 4.3m (14-ft), Drawer To OEM PDU (125V, 15A) 7042 CR9 6460 Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU (250V/15A) U. S. 7042 CR9 6469 Power Cord 1.8m (6-ft), Drawer to Wall (125V/15A) 7042 CR9 6470 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU (125V/15A) 7042 CR9 6471 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU (250V/16A) 7042 CR9 6472 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU (250V/10A) 7042 CR9 6473 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/13A) 7042 CR9 6474 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/16A) 7042 CR9 6475 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/10A) 7042 CR9 6476 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/16A) 7042 CR9 6477 Power Cord 2.7 M(9-foot), To Wall/OEM PDU, (250V, 16A) 7042 CR9 6478 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (125V/15A or 250V/10A ) 7042 CR9 6488 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/10A) 7042 CR9 6493 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/10A) 7042 CR9 6494 Power Cord 2.7m (9-foot), To Wall/OEM PDU, (250V, 10A) 7042 CR9 6495 Power Cord 2.7M (9-foot), To Wall/OEM PDU, (250V, 10A) 7042 CR9 6496 Power Cable - Drawer to IBM PDU, 200-240V/10A 7042 CR9 6577 Power Cord 2.7M (9-foot), To Wall/OEM PDU, (125V, 15A) 7042 CR9 6651 Power Cord 2.7M (9-foot), To Wall/OEM PDU, (250V, 15A) 7042 CR9 6659 Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU (125V/15A) 7042 CR9 6660 Power Cord 2.8m (9.2-ft), Drawer to Wall/IBM PDU, (250V/10A) 7042 CR9 6665 Power Cord 4.3M (14-foot), Drawer to OEM PDU, (250V, 15A) 7042 CR9 6669 Power Cord (6-foot), To Wall (125V, 15A), PT #59 7042 CR9 6670 Power Cord 2.7M (9-foot), Drawer to IBM PDU, 250V/10A 7042 CR9 6671 Power Cord 2M (6.5-foot), Drawer to IBM PDU, 250V/10A 7042 CR9 6672 Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU, (250V/10A) 7042 CR9 6680 Power Cord 1.8m (6-foot), To Wall, (250V, 15A) 7042 CR9 6687 Ethernet Cable, 6M, Hardware Management Console to System Unit 7042 CR9 7801 Ethernet Cable, 15m, Hardware Management Console to System Unit 7042 CR9 7802 Mouse - USB, with Keyboard Attachment Cable 7042 CR9 8841 USB Mouse 7042 CR9 8845 HMC/Server Order Linkage Indicator 7042 CR9 9069 Order Routing Indicator- System Plant 7042 CR9 9169 Language Group Specify - US English 7042 CR9 9300 Month Indicator 7042 CR9 9461 Day Indicator 7042 CR9 9462 Hour Indicator 7042 CR9 9463 Minute Indicator 7042 CR9 9464 Qty Indicator 7042 CR9 9465 Countable Member Indicator 7042 CR9 9466 Language Group Specify - Dutch 7042 CR9 9700 Language Group Specify - French 7042 CR9 9703 Language Group Specify - German 7042 CR9 9704 Language Group Specify - Polish 7042 CR9 9705 Language Group Specify - Norwegian 7042 CR9 9706 Language Group Specify - Portuguese 7042 CR9 9707 Language Group Specify - Spanish 7042 CR9 9708 Language Group Specify - Italian 7042 CR9 9711 Language Group Specify - Canadian French 7042 CR9 9712 Language Group Specify - Japanese 7042 CR9 9714 Language Group Specify - Traditional Chinese (Taiwan) 7042 CR9 9715 Language Group Specify - Korean 7042 CR9 9716 Language Group Specify - Turkish 7042 CR9 9718 Language Group Specify - Hungarian 7042 CR9 9719 Language Group Specify - Slovakian 7042 CR9 9720 Language Group Specify - Russian 7042 CR9 9721 Language Group Specify - Simplified Chinese (PRC) 7042 CR9 9722 Language Group Specify - Czech 7042 CR9 9724 Language Group Specify -- Romanian 7042 CR9 9725 Language Group Specify - Croatian 7042 CR9 9726 Language Group Specify -- Slovenian 7042 CR9 9727 Language Group Specify - Brazilian Portuguese 7042 CR9 9728 Language Group Specify - Thai 7042 CR9 9729 ServicePac Not Selected 7042 CR9 B0LG Service Renewal Requested 7042 CR9 B0LH SP WAMO 3Y 24x7 SD 7042 CR9 B0UW SP HDR/MR POWER® 3Y 7042 CR9 B0VH SP HDR/MR POWER 5Y 7042 CR9 B0VT RAID 1 Upgrade for HMC Disk 7042 CR9 EB2S Custom Service Specify, Shenzhen, China 7042 CR9 ECSC NeuCloud Indicator/Specify 7042 CR9 ECSJ Custom Service Specify, Mexico 7042 CR9 ECSM Custom Service Specify, Poughkeepsie, USA 7042 CR9 ECSP Integrated Solution Packing 7042 CR9 ECSS Full Width Keyboard -- USB, US English, #103P 7042 CR9 EK51 Full Width Keyboard -- USB, French, #189 7042 CR9 EK52 Full Width Keyboard -- USB, Italian, #142 7042 CR9 EK53 Full Width Keyboard -- USB, German/Austrian, #129 7042 CR9 EK54 Full Width Keyboard -- USB, UK English, #166P 7042 CR9 EK55 Full Width Keyboard -- USB, Spanish, #172 7042 CR9 EK56 Full Width Keyboard -- USB, Japanese, #194 7042 CR9 EK57 Full Width Keyboard -- USB, Brazilian Portuguese, #275 7042 CR9 EK58 Full Width Keyboard -- USB, Hungarian, #208 7042 CR9 EK59 Full Width Keyboard -- USB, Korean, #413 7042 CR9 EK60 Full Width Keyboard -- USB, Chinese, #467 7042 CR9 EK61 Full Width Keyboard -- USB, French Canadian, #445 7042 CR9 EK62 Full Width Keyboard -- USB, Belgian/UK, #120 7042 CR9 EK64 Full Width Keyboard -- USB, Swedish/Finnish, #153 7042 CR9 EK65 Full Width Keyboard -- USB, Danish, #159 7042 CR9 EK66 Full Width Keyboard -- USB, Bulgarian, #442 7042 CR9 EK67 Full Width Keyboard -- USB, Swiss/French/German, #150 7042 CR9 EK68 Full Width Keyboard -- USB, Norwegian,#155 7042 CR9 EK69 Full Width Keyboard -- USB, Dutch, #143 7042 CR9 EK70 Full Width Keyboard -- USB, Portuguese, #163 7042 CR9 EK71 Full Width Keyboard -- USB, Greek, #319 7042 CR9 EK72 Full Width Keyboard -- USB, Hebrew, #212 7042 CR9 EK73 Full Width Keyboard -- USB, Polish, #214 7042 CR9 EK74 Full Width Keyboard -- USB, Slovakian, #245 7042 CR9 EK75 Full Width Keyboard -- USB, Czech, #243 7042 CR9 EK76 Full Width Keyboard -- USB, Turkish, #179 7042 CR9 EK77 Full Width Keyboard -- USB, LA Spanish, #171 7042 CR9 EK78 Full Width Keyboard -- USB, Arabic, #253 7042 CR9 EK79 Full Width Keyboard -- USB, Thai, #191 7042 CR9 EK80 Full Width Keyboard -- USB, Russian, #443 7042 CR9 EK81 Full Width Keyboard -- USB, Slovenian, #234 7042 CR9 EK82 Full Width Keyboard -- USB, US English Euro, #103P 7042 CR9 EK83 RFID Tags for Servers, Compute Nodes, Chassis, Racks, and HMCs 7042 CR9 ERF1 S&H - No Charge 7042 CR9 ESC0 S&H 7042 CR9 ESC3
Back to top
|
| Publications |
|
No publications are shipped with the announced products.
IBM Power Systems hardware documentation provides you with the following topical information:
- System overview
- Planning for the system
- Installing and configuring the system
- Working with consoles, terminals, and interfaces
- Managing system resources
- Working with operating systems and software applications
- Troubleshooting the system (Service and support)
You can access the product documentation at
Product documentation is also available on DVD (SK5T-7087).
The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access. The IBM Systems Information Center is at
The IBM Publications Center Portal is located at
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.
Back to top
|
| Services |
|
Global Technology Services
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit
For details on education offerings related to specific products, visit
Back to top
|
| Technical information |
|
EMC conformance
- Taiwan BSMI CNS13438 (Taiwan EMC Standard)
- ACA C-Tick (Australia and New Zealand)
Specified operating environment
Physical specifications
- Width: 429 mm (16.9 in.)
- Depth: 734 mm (28.9 in.)
- Height: 43 mm (1.7 in.)
- Weight: 15.9 kg (35 lb)
To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.
Operating environment
- Temperature:
- System on: 5° to 40°C (41° to 104°F)
- System off: 5° to 45°C (41° to 113°F)
- Relative humidity:
- System on: 8% to 85%
- System off: 8% to 85%
- Acoustical noise emission:
- Idle: 6.1 bels
- Operating: 6.1 bels
- Maximum altitude: 3050 m (10,000 ft)
Power requirements
- Operating voltage: Sine-wave input (50 or 60 Hz) required; input
voltage and frequency ranges automatically selected
- Low range: 100 to 127 V ac
- High range: 200 to 240 V ac
- Power source
loading:
- Minimum: 0.14 kVA
- Maximum: 0.724 kVA
- Thermal output:
- Minimum: 460.62 Btu/hr (135 watts)
- Maximum: 3490 Btu/hr (1023 watts)
Equipment approvals and safety
- FCC - Verified to comply with Part 15 of the FCC Rules, Class A
- Canada ICES-003, issue 4, Class A
- UL/IEC 60950-1
- CSA C22.2 No. 60950-1
- NOM-019
- Argentina IEC60950-1
Homologation
- Each HMC must have access to a display, a keyboard, and a mouse.
- If you need redundant HMC function, the servers can be attached to two separate HMCs to address availability requirements. Environments may include 7042-CR8, 7042-C08, or 7042-CR9 HMCs. All HMCs must have the same level of HMC Licensed Machine Code.
- Management of multiple servers from an HMC may require the use of an Ethernet hub. An Ethernet hub will provide a physical connection from the HMC to each server rather than a logical Ethernet connection over a LAN.
- Each console must be configured with feature number 0962.
Limitations
- The HMC is a dedicated-function device used only for the control and service functions of the Power servers. It is not available for use as a general purpose computing resource.
- The CR9 HMC requires a minimum HMC code level of 8.4.0. This code level restricts the CR9 to management of POWER6, or later, servers.
The HMC user interface is available in the following languages:
- Brazilian Portuguese
- Catalan
- Czech
- Dutch
- English
- French
- French/Canadian
- German
- Hungarian
- Italian
- Japanese
- Korean
- Polish
- Portuguese
- Russian
- Simplified Chinese
- Slovakian
- Spanish
- Traditional Chinese
However, integrated Repair and Verify for CRUs is available at this time in English only. Clients who want access to the translated services guides will be directed to an external website from their HMC.
If additional assistance is required with interpreting English Repair and Verify:
- Contact the IBM Hardware Support Center (using the method you would normally use to obtain support for your hardware), and ask for Hardware Support. Be sure to have your HMC machine type and serial number available. Indicate that you have problems with translated Repair and Verify.
- An IBM Service Support Representative (SSR) may be dispatched to your site to assist with your Repair and Verify activity.
- The HMC and attached servers may not be accessible to you while the SSR is working.
Homologation
Each HMC must have access to a display, a keyboard, and a mouse.
If you need redundant HMC function, the servers can be attached to two separate HMCs to address availability requirements. Environments may include 7042-CR8, 7042-C08, or 7042-CR9 HMCs. All HMCs must have the same level of HMC Licensed Machine Code.
Management of multiple servers from an HMC may require the use of an Ethernet hub. An Ethernet hub will provide a physical connection from the HMC to each server rather than a logical Ethernet connection over a LAN.
Each console must be configured with feature number 0962.
Software requirements
The following web browsers have been tested for connection support with the HMC Licensed Machine Code 8.4.0:
- Microsoft™ Internet Explorer 11.0
- Firefox versions ESR 31 and 38 are supported
- Chrome 43 and Java™ 8 Runtime Environment
- Safari
Planning information
Cable orders
One Ethernet cable is required to attach the HMC to the system CPC. This cable can be customer-supplied or purchased from IBM.
Security, auditability, and control
This product uses the security and auditability features of the server operating system.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
Back to top
|
| IBM Electronic Services |
|
IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
Back to top
|
| Terms and conditions |
|
Volume orders
Contact your IBM representative.
Products - terms and conditions
Warranty period
One year
To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.
An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.
Warranty service
If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.
CRU Service
IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.
Tier 1 (mandatory) CRU
Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Tier 2 (optional) CRU
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
The following parts have been designated as Tier 1 CRUs:
- AC power cord
- Battery
- Covers, front and side
- Cooling fan
- Disk drive
- Display
- DVD drive cable
- DVD drive
- External cables
- Heat/Fan sink
- Keyboard
- Memory DIMM
- Mouse
- PCI adapters
- SAS riser and signal cable
- System bezel
- System labels
- Tape, diagnostics, and firmware media
- USB cable
CRU and On-site Service
At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
Service level is:
- 9 hours per day, Monday through Friday, excluding holidays, next-business-day response. Calls must be received by 5:00 PM local time in order to qualify for next-business-day response.
Warranty services
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.
Maintenance service options
CRU and On-site Service
At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:
- 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
- 24 hours per day, 7 days a week, 6 hour average, same day response.
Customer Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.
Maintenance services
If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.
Service levels are:
- 9 hours per day, Monday through Friday, excluding public or national holidays, next-business-day response. Calls must be received by 15:00 local time in order to qualify for next-business-day response.
- 9 hours per day, Monday through Friday, excluding public or national holidays, same-business-day response. Calls must be received by 12:00 local time in order to qualify for same-business-day response.
- 24 hours per day, 7 days a week, 6-hour average, same-day response.
Customer Replaceable Unit (CRU) Service
If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.
Based upon availability, CRUs will be shipped for next-business-day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.
CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.
Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.
Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.
The following parts and features have been designated as Tier 1 CRUs:
- AC power cord
- Battery
- Covers, front and side
- Cooling fan
- Disk drive
- Display
- DVD drive cable
- DVD drive
- External cables
- Heat/Fan sink
- Keyboard
- Memory DIMM
- Mouse
- PCI adapters
- SAS riser and signal cable
- System bezel
- System labels
- Tape, diagnostics, and firmware media
- USB cable
Feature codes or models for which there is a maintenance charge:
7042-CR9
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Usage plan machine
No
IBM hourly service rate classification
Two
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
General terms and conditions
Field-installable features
Yes
Model conversions
No
Machine installation
Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.
Graduated program license charges apply
No
Licensed Machine Code
IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting
Machine using HMC Type Model 7042-CR9
Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.
If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.
Educational allowance
Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
The educational allowance is 5% for the products in this announcement.
Back to top
|
| Prices |
|
For all local charges, contact your IBM representative.
Annual minimum maintenance charges
Not applicable
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.
Back to top
|
| AP distribution |
|
| Country/Region | Announced |
|---|---|
| AP IOT | |
| ASEAN * | Yes |
| India/South Asia ** | Yes |
| Australia | Yes |
| Hong Kong | Yes |
| Macao | Yes |
| New Zealand | Yes |
| People's Republic of China | Yes |
| South Korea | Yes |
| Taiwan | Yes |
| Japan IOT | |
| Japan | Yes |
* Brunei Darussalam, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Philippines, Singapore, Thailand, Timor-Leste, and Vietnam
** Bangladesh, Bhutan, India, Maldives, Nepal, and Sri Lanka
Trademarks
Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, POWER6, PowerVM, Power, POWER and Global Technology Services are registered trademarks of IBM Corporation in the United States, other countries, or both.
Intel Xeon is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.
Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page