New IBM SAN Volume Controller Storage Engine Model DH8 supports IBM data architecture with enhanced flexibility and performance
IBM Asia Pacific Hardware Announcement AG14-0084May 6, 2014
ENUSAG14-0084.PDF
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| At a glance |
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IBM® SAN Volume Controller (SVC) Storage Engine Model DH8 and SVC Small Form Factor (SFF) Expansion Enclosure Model 24F are the hardware components of the SVC storage virtualization system. These next-generation models offer increased performance and connectivity, compression acceleration, and additional internal flash storage capacity with the following features:
- One eight-core processor with 32 GB memory standard
- Additional eight-core processor with 32 GB memory and hardware-assisted compression acceleration for Real-time Compression™ workloads
- 8 Gb Fibre Channel (FC), 10 Gb iSCSI / Fibre Channel over Ethernet (FCoE), and 1 Gb iSCSI connectivity options
- Support for up to 48 internal flash drives for 38.4 TB of raw flash capacity per node pair
- The ability to be added into existing clustered systems with previous generation SVC storage engine models
These models are based upon IBM System x® server technology and are delivered in a 2U, 19-inch rack mount enclosure with IBM installation and a one-year warranty with 24x7 on-site service.
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| Overview |
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IBM SVC, a member of the IBM Storwize® family, is a combined hardware and software storage virtualization system with a single point of control for storage resources. SVC includes many functions traditionally deployed separately in disk systems and by including these in a virtualization system, SVC standardizes functions across virtualized storage for greater flexibility and potentially lower costs. SVC improves business application availability and delivers greater resource utilization so you can get the most from your storage resources, and achieve a simpler, more scalable, cost-efficient IT infrastructure.
SVC Storage Engine Model DH8 and SVC SFF Expansion Enclosure Model 24F deliver increased performance, expanded connectivity, compression acceleration, and additional internal flash storage capacity.
SVC Storage Engine Model DH8, which is based on IBM System x server technology, consists of one Xeon E5 v2 Series eight-core processor and 32 GB of memory. It includes 1 Gb Ethernet ports standard for 1 Gb iSCSI connectivity and supports up to three I/O adapter cards for 8 Gb FC and 10 Gb iSCSI/FCoE connectivity. It also includes two integrated AC power supplies and battery units replacing the uninterruptable power supply feature required on the previous generation storage engine models.
The Model DH8 storage engine offers several features for Real-time Compression workloads, including a second Xeon E5 v2 Series eight-core processor with 32 GB of memory and up to two compression accelerator cards for hardware-assisted compression.
SVC SFF Expansion Enclosure Model 24F supports up to twenty-four 2.5-inch 12 Gb SAS flash (solid state) drives. Up to two expansion enclosures are supported by a Model DH8 node pair or I/O group delivering up to 48 flash drives and 38.4 TB of internal raw capacity.
SVC Storage Engines can be clustered to help deliver greater performance, bandwidth, and scalability. An SVC clustered system can contain up to four node pairs or I/O groups. Model DH8 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models.
All SVC functional capabilities are provided through IBM Storwize Family Software for IBM SAN Volume Controller. For additional information on SVC functions capabilities and software, refer to the materials listed in the Reference information section.
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| Key prerequisites |
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SVC machines require IBM Storwize Family Software for SAN Volume Controller version 7.3, or later, for operation. Use of the software is entitled through the acquisition of SVC software licenses.
For a comprehensive list of supported environments, devices, and configurations, refer to the IBM System Storage® Interoperation Center (SSIC) at
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| Planned availability date |
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- June 6, 2014: SVC models and features except as noted below
- September 19, 2014: SVC SFF Expansion Enclosure Model 24F and features in India
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| Description |
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IBM SVC is a storage virtualization system comprised of hardware components and a requisite licensed software program product, IBM Storwize Family Software for SAN Volume Controller. All functional capabilities for SVC system are provided through SVC software.
The SVC Storage Engine Model DH8 and SVC SFF Expansion Enclosure Model 24F are the next-generation hardware components of the SVC system.
SVC Storage Engine
The SVC Storage Engine Model DH8 offers:
- One or two Intel Xeon™ E5 v2 Series eight-core processors, each with 32 GB memory
- 8 Gb FC, 10 Gb Ethernet, and 1 Gb Ethernet I/O ports for FC, iSCSI, and FCoE connectivity
- Hardware-assisted compression acceleration (optional feature)
- 12 Gb SAS expansion enclosure attachment for internal flash storage (optional feature)
- Two integrated battery units
- 2U, 19-inch rack mount enclosure with ac power supplies
Model DH8 includes three 1 Gb Ethernet ports standard for iSCSI connectivity and can be configured with up to three I/O adapter cards providing up to twelve 8 Gb FC ports or up to four 10 Gb Ethernet (iSCSI/ FCoE) ports. The following configurations are available:
8 Gb FC 10 Gb iSCSI/FCoE 1 Gb iSCSI 4 ports -- 3 ports -- 4 ports 3 ports 4 ports 4 ports 3 ports 8 ports -- 3 ports 8 ports 4 ports 3 ports 12 ports -- 3 ports
Note: A minimum quantity of one four-port 8 Gb FC card or one four-port 10 Gb Ethernet card is required.
Real-time Compression workloads can benefit from Model DH8 configurations with two eight-core processors with 64 GB of memory (total system memory). Compression workloads can also benefit from the hardware-assisted acceleration offered by the addition of up to two compression accelerator cards.
SVC Storage Engines can be clustered to help deliver greater performance, bandwidth, and scalability. An SVC clustered system can contain up to four node pairs or I/O groups. Model DH8 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models.
SVC SFF Expansion Enclosure
SVC SFF Expansion Enclosure Model 24F delivers internal flash storage for SVC systems. Up to two expansion enclosures are supported by a Model DH8 node pair or I/O group delivering up to 48 flash drives and 38.4 TB of internal raw capacity.
The SVC SFF Expansion Enclosure consists of:
- Two expansion canisters
- Four 12 Gb SAS ports for attachment to the SVC Storage Engine (two ports per canister)
- Twenty-four slots for 2.5-inch SAS drives
- 200 GB, 400 GB, and 800 GB 2.5-inch 12 Gb SAS flash (solid state) optional drive features
- 2U, 19-inch rack mount enclosure with ac power supplies
Attachment of the SVC SFF Expansion Enclosure requires the SAS expansion enclosure attachment card feature in the Model DH8 storage engine.
Rich set of functional capabilities
SVC combines a variety of IBM technologies, including thin provisioning, automated tiering, storage virtualization, Real-time Compression, clustering, replication, multiprotocol support, and a next-generation GUI. It also includes leading third-party technologies, such as Bridgeworks SANSlide network optimization. These technologies are designed to enable SVC to offer a rich set of functional capabilities and deliver extraordinary levels of storage efficiency when used together.
All SVC functional capabilities are provided through IBM Storwize Family Software for SVC. For additional information on the Storwize SVC functional capabilities and software, refer to the Reference information section.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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| Statement of general direction |
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IBM intends to enhance SVC Storage Engine Model DH8 to support 16 Gb Fibre Channel connectivity.
The second CPU with 32 GB memory feature on SVC Storage Engine Model DH8 provides performance benefit only when Real-time Compression is used. IBM intends to enhance IBM Storwize Family Software for SVC to extend support of this feature to also benefit uncompressed workloads.
IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
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| Reference information |
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SVC product information is available at
For additional information on SVC software, refer to Software Announcement AP14-0231, dated May 06, 2014.
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| Product number |
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Machine Feature Description type Model number SVC Storage Engine 2145 DH8 SVC SFF Expansion Enclosure 2145 24F Hardware Features: 4 port 8Gb FC Card 2145 DH8 AH10 4 port 10Gb Ethernet Card 2145 DH8 AH12 SAS Enclosure Attach Card 2145 DH8 AH13 1st CPU and 32GB RAM 2145 DH8 AH15 Compression Accelerator 2145 DH8 AH1A 2nd CPU and 32GB RAM 2145 DH8 AH1B 8Gb FC LW SFP Transceivers 2145 DH8 AH1T Drives: 200GB 2.5 Inch Flash Drive 2145 24F AH20 400GB 2.5 Inch Flash Drive 2145 24F AH21 800GB 2.5 Inch Flash Drive 2145 24F AH22 I/O Cables: 5m Fiber Cable ((LC) 2145 DH8 5305 25m Fiber Cable (LC) 2145 DH8 5325 10m OM3 Fiber Cable (LC) 2145 DH8 ACSS Expansion Enclosure Cables: 1.5m 12Gb SAS Cable(mSAS HD) 2145 24F ACUB 3m 12Gb SAS Cable (mSAS HD) 2145 24F ACUC 6m 12Gb SAS Cable (mSAS HD) 2145 24F ACUD Miscellaneous: TAA Compliance 2145 DH8,24F 0983 RFID AG/AP: 902-928 Mhz 2145 DH8,24F A2EV RFID EMEA: 865.6-867.8 Mhz 2145 DH8,24F A2EW Power Cords: Power Cord - EMEA 2145 DH8,24F 9716 Power Cord - Australia/NZ 2145 DH8,24F 9717 Power Cord - Europe/Africa 2145 DH8,24F 9718 Power Cord - Denmark 2145 DH8,24F 9719 Power Cord - South Africa 2145 DH8,24F 9720 Power Cord - Switzerland 2145 DH8,24F 9721 Power Cord - Chile/Italy 2145 DH8,24F 9722 Power Cord - Israel 2145 DH8,24F 9723 Power Cord - Argentina 2145 DH8,24F 9725 Power Cord - China 2145 DH8,24F 9726 Power Cord - US/Group 1 2145 DH8,24F 9731 Power Cord - Taiwan 2145 DH8,24F 9732 Power Cord - Brazil 2145 DH8,24F 9733 Power Cord - India 2145 DH8,24F 9734 Power Cord - Japan 2145 DH8,24F 9735 Power Cord - Korea 2145 DH8,24F 9736 Power Cord - Chicago 2145 DH8,24F 9737 Administrative: PPA Software Order Indicator 2145 DH8 0017 AAS Software Order Indicator 2145 DH8 0018 No Software Order Indicator 2145 DH8 0019 JEMT Indicator 2145 DH8,24F 0021 Initial Storage Engine 2145 DH8 3001 Additional Storage Engine 2145 DH8 3002 Storage Engine Removal 2145 DH8 3905 Bulk Order Indicator 2145 DH8,24F 5555 Node Pair 1 Engine 1 2145 DH8 AH91 Node Pair 1 Engine 2 2145 DH8 AH92 Node Pair 2 Engine 1 2145 DH8 AH93 Node Pair 2 Engine 2 2145 DH8 AH94 Node Pair 3 Engine 1 2145 DH8 AH95 Node Pair 3 Engine 2 2145 DH8 AH96 Node Pair 4 Engine 1 2145 DH8 AH97 Node Pair 4 Engine 2 2145 DH8 AH98 Shipping and Handling NC 2145 DH8,24F AG00 Shipping and Handling DH8 2145 DH8 AGB1 Shipping and Handling 24F 2145 24F AGB2
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| Additional information |
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The SVC Storage Engine (Model DH8) base model configuration includes:
- 2U, 19-inch rack mount enclosure
- One Intel Xeon E5 v2 Series eight-core processor with 32 GB memory
- Three 1 Gb Ethernet ports for 1 Gb iSCSI connectivity and system management
- One 1 Gb Ethernet port for service technician use
- Four USB ports
- Two integrated battery units
- Two ac power supplies and cooling units
- Two 2.8 meter power distribution unit (PDU) C13 to C14 power cords
- Rack mount hardware kit
The following optional features are available. Refer to the Product number section for feature numbers.
- Four port 8 Gb FC adapter card with shortwave SFP transceivers for 8 Gb FC connectivity
- Four port 10 Gb Ethernet adapter card with SFP+ transceivers for 10 Gb iSCSI/FCoE connectivity
- Second CPU with 32 GB RAM
- Compression accelerator card
- Four port 12 Gb SAS expansion enclosure attachment card
- 8 Gb FC longwave SFP transceivers
- Fiber optic I/O cables
- Wall outlet power cords
- RFID tag
- US Trade Agreements Act (TAA) compliance
The SVC SFF Expansion Enclosure (Model 24F) base model configuration includes:
- 2U, 19-inch rack mount enclosure
- Two expansion canisters
- Four 12 Gb SAS ports for attachment to the storage engine (two ports per canister)
- Twenty-four slots for 2.5-inch SAS drives
- Two ac power supplies and cooling units
- Two 2.8 meter PDU C13 to C14 power cords
- Rack mount hardware kit
The following optional features are available. Refer to the Product number section for feature numbers.
- Flash drives
- 12 Gb SAS expansion enclosure attachment cables
- Wall outlet power cords
- RFID tag
- US TAA compliance
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| Publications |
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The following publications are available:
- IBM SAN Volume Controller Model 2145-DH8 Hardware Installation Guide
- IBM SAN Volume Controller 7.3 Hardware Maintenance Guide, Troubleshooting Guide, and Information Center CD
Product documentation, including the SVC Information Center, is available at
IBM Publications Center Portal
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge.
When available, translated product documentation is available at
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| Services |
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Global Technology Services®
IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
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For details on education offerings related to specific products, visit
Select your country, and then select the product as the category.
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| Technical information |
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EMC conformance
- Taiwan BSMI CNS13438 (Taiwan EMC Standard)
- ACA C-Tick (Australia and New Zealand)
Specified operating environment
Physical specifications
- Height: 8.6 cm (3.4 in)
- Width: 44.5 cm (17.5 in)
- Depth: 74.6 cm (29.4 in)
- Approximate weight:
- Model DH8:
- Empty: 21.1 kg (46.4 lb)
- Fully configured: 22.0 kg (48.4 lb)
- Model 24F:
- Empty: 19.0 kg (41.8 lb)
- Fully configured: 27.3 kg (60.0 lb)
- Model DH8:
To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.
Operating environment
Air temperature:
- Operating: 5°C to 40°C (41°F to 104°F) up to 950 m (3,117 ft) above sea level. Above 950 m, de-rate maximum air temperature 1 degree per 175 m.
- Non-operating: 1°C to 60°C (33.8°F to 140°F)
Relative humidity:
- Operating: 8% - 85%
- Non-operating: 8% - 85%
Electrical power:
- Voltage range: 100-240 V ac
- Frequency: 50-60 Hz
- Power :
- Model DH8: 150 watts
- Model 24F: 304 watts
Heat dissipation (BTU per hour):
- Model DH8: 512
- Model 24F: 1,037
Acoustical noise emission:
- Model DH8:
- 6.3 bels (idling)
- 6.3 bels (operating)
- Model 24F:
- 6.1 bels (idling)
- 6.1 bels (operating)
OEM disk drives
- Product Category (2005 law): A
- Product Category (2007 law): F
- Model 24F:
- Maximum physical storage capacity: 19,200 Gigabytes
- Power consumption: 278 watts
Homologation
This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.
Hardware requirements
Each SVC Storage Engine, also referred to as a node, is an individual server in a SVC system. Nodes must be ordered and installed in pairs as a node pair or I/O group. Both nodes in a node pair must have the same physical configuration.
SVC SFF Expansion Enclosures are shared between both nodes in the node pair. A node pair can have one or two shared expansion enclosures. Two expansion enclosures shared by a node pair are not required to have the same physical configuration.
Use of the IBM Real-time Compression software function requires the second CPU with 32 GB RAM feature (feature number AH1B) and a minimum of one Compression Accelerator card (feature number AH1A).
Software requirements
SVC machines require IBM Storwize Family Software for SAN Volume Controller version 7.3, or later, for operation.
SVC software is preloaded by IBM on SVC machines. Use of the software is entitled through the acquisition of a SVC Base Software license. Use of optional features offered with the SVC software is entitled through the acquisition of their respective licenses.
For additional information on SVC software, refer to the announcement listed in the Reference information section.
Compatibility
Model DH8 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models. All nodes within a clustered system must be using the same version of SVC software. An SVC clustered system can contain up to four node pairs.
For a comprehensive list of supported environments, devices, and configurations, refer to the IBM System Storage Interoperation Center (SSIC) at
Limitations
Second CPU and 32 GB RAM (feature number AH1B): This optional feature provides performance benefits only when the IBM Real-time Compression software function is used.
Refer to the Statement of general direction section for additional information.
SAS Enclosure Attach Card (feature number AH13): Only two of the four SAS ports on the SAS Enclosure Attach Card are used for expansion enclosure attachment. The other two SAS ports are inactive.
SVC SFF Expansion Enclosure (Model 24F): Only one SAS port per canister is used for attachment to the SVC storage engine. The other SAS port is inactive.
Shipments to India: SVC Model 24F expansion enclosures shipped prior to the published planned availability date for India are not compliant with India certification and product labeling requirements.
If you did not acquire your machine from IBM as a direct shipment to India, you are responsible for validating the machine has the appropriate certifications and product labels.
Contact your IBM sales representative or Business Partner for assistance with this validation.
Planning information
Customer responsibilities
Physical configuration and installation planning
Physical configuration and installation planning are customer responsibilities.
Logical configuration planning and application
Logical configuration planning is a customer responsibility. Application of the initial logical configuration and all subsequent modifications to the logical configuration is a customer responsibility.
You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.
Cable orders
Cables are required for the following:
- I/O connectivity to servers and fabric components
- Expansion enclosure attachment
- System management
As a convenience, a limited selection of cables can be ordered with the SVC machine. Refer to the Product number section for feature numbers.
Cables, along with installation services, are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.
I/O connectivity cables
Cables are required to connect the storage engine I/O ports to server or fabric ports.
8 Gb FC: SVC requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following can be ordered with the SVC Storage Engine:
- 5 m fiber cable (LC)
- 25 m fiber cable (LC)
- 10 m OM3 fiber cable (LC)
10 Gb iSCSI/FCoE: SVC requires a 10GBASE-SR cable terminated with an LC Duplex connector. The 10 m OM3 fiber cable (LC) can be ordered with the SVC Storage Engine.
A 50.0/125 micrometer fiber optic cable can also be used, subject to distance limitations. An OM3 cable is strongly recommended for use with 10 Gb iSCSI / FCoE.
1 Gb iSCSI: SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.
Expansion enclosure attachment cables
Cables are required to connect an expansion enclosure to the storage engine. This requires a 12 Gb mini-SAS HD 4x cable terminated with SFF-8644 connectors.
The following SAS cables can be ordered with the SVC SFF Expansion Enclosure:
- 1.5 m 12 Gb SAS cable (mSAS HD to mSAS HD)
- 3 m 12 Gb SAS cable (mSAS HD to mSAS HD)
- 6 m 12 Gb SAS cable (mSAS HD to mSAS HD)
System management cables
SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.
Direct customer support
Technical support information is available at
You may also contact your IBM representative.
Security, auditability, and control
This product uses the security and auditability features of the preloaded application software.
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
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| Terms and conditions |
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Products - terms and conditions
Warranty period
One year (including the battery)
An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.
Warranty service
If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.
Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.
CRU and On-site Service
At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service level is:
- 24 hours per day, 7 days a week, 4 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge.
Non-IBM parts service
IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.
Warranty service upgrades
During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.
IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.
CRU and on-site service
At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:
- 24 hours per day, 7 days a week, 2 hour average response, same day
Maintenance service options
Maintenance services
If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location- specific information. The following service selections are available as maintenance options for your machine type.
On-site Service
IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.
Service levels are:
- 9 hours per day, Monday through Friday, excluding holidays, next business day response
- 9 hours per day, Monday through Friday, excluding holidays, 4 hour average response, same business day
- 24 hours per day, 7 days a week, 4 hour average response, same day
- 24 hours per day, 7 days a week, 2 hour average response, same day
Non-IBM parts service
Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.
This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.
If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.
Usage plan machine
No
IBM hourly service rate classification
Four
When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.
General terms and conditions
Field-installable features
Yes
Model conversions
No
Machine installation
Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.
The SVC Model 2145-DH8 Hardware Installation Guide specifies site preparation, physical requirements and installation (operating) environment, and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at IBM's hourly service rate designated for the machine.
Graduated program license charges apply
No
Licensed machine code
IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement at
Machine using LMC: Machine type 2145 Model DH8
Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.
You may also obtain updated code by contacting your IBM representative.
If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.
Educational allowance
Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
The educational allowance is 15% for the products in this announcement.
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| Prices |
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For all local charges, contact your IBM representative.
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IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
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| AP distribution |
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Country/Region Announce
AP IOT
ASEAN * Yes
India/South Asia ** Yes
Australia Yes
People's Republic of China Yes
Hong Kong S.A.R of the PRC Yes
Macao S.A.R of the PRC Yes
Taiwan Yes
South Korea Yes
New Zealand Yes
Japan IOT
Japan Yes
* Brunei Darussalam, Indonesia, Cambodia, Lao People's Democratic
Republic, Malaysia, Philippines, Singapore, Thailand, and Vietnam
** Bangladesh, Bhutan, India, Sri Lanka, Maldives, Nepal, and
Afghanistan
Trademarks
Real-time Compression is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, System x, Storwize, System Storage and Global Technology Services are registered trademarks of IBM Corporation in the United States, other countries, or both.
Intel Xeon is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.
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