IBM Storage Expert Care adds 4-year and 5-year options for IBM Spectrum Fusion 9155

IBM Japan Services Announcement JS21-0020
August 31, 2021

Table of contents
OverviewOverviewDescriptionDescription
Planned availability datePlanned availability datePricesPrices



Overview

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When it comes to maintaining your systems and devices, you want to procure critical services as easily as possible. Storage Expert Care provides easy access to IT services that can help you avoid longer procurement and contracting processes by enabling the acquisition of service support during the product purchase transaction.

IBM® Storage Expert Care services for IBM Spectrum® Fusion are enabled for up to five years of support. Clients that require additional years for the same services provided by Expert Care can request a quote using the special bid process. Contact your IBM representative.

Storage Expert Care Basic

  • Hardware Maintenance (HWMA) support with next-business-day onsite response and enhanced response time to 9x5 next-business-day onsite repair
  • Software support and services Software Maintenance Agreement (SWMA)

Storage Expert Care Premium

  • Warranty Service Upgrade for the first year of Storage Expert Care with same day onsite repair, 24 hours a day, 7 days a week
  • HWMA support with same day onsite repair for additional years of Storage Expert Care, 24 hours a day, 7 days a week
  • Software support and SWMA
  • Predictive support with predictive alerts that are collected and analyzed by IBM representatives and if immediate action needs to be taken in order to avoid or prevent an incident, an action plan will be discussed with client
  • Enhanced response time for defect support:
    • Response time is defined as the elapsed time between technical support receipt of the client problem submission and the acknowledgment of the submission
    • Includes 30-minute targeted response time objectives for Severity 1 and 2 problem reports
  • Remote Code Load upgrades are provided by IBM remote support representatives up to twice per year to keep your systems up to date
  • Technical Account Manager is a critical product-based support role that will serve as the key client interface for in-scope hardware and software, delivering partnership and consultancy, as well as direct engagement on high priority support cases

For information about IBM Storage Expert Care for IBM Spectrum Fusion 9155, see Software Announcement JS21-0023, dated August 10, 2021.

For information about IBM Spectrum Fusion 9155, see Hardware Announcement JG21-0060, dated August 10, 2021.



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Planned availability date

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September 17, 2021



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Description

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IBM Storage Expert Care Premium

Program number Feature Description
5774-ECP 0074 Expert Care Premium 4 yr
5775-ECP 0529 Expert Care Premium 5 yr

Note: Expert Care Premium not available in Vietnam and Thailand.

IBM Storage Expert Care Basic and Premium

Machine type/model Warranty ID Description
9255-B04 WTY0B04 4 year IBM Storage Expert Care Basic
9255-B05 WTY0B05 5 year IBM Storage Expert Care Basic
9255-P04 WTY0P04 4 year IBM Storage Expert Care Premium
9255-P05 WTY0P05 5 year IBM Storage Expert Care Premium

Note: Expert Care Premium not available in Vietnam, Thailand, or Indonesia.

For more information about Storage Expert Care for IBM Spectrum Fusion 9155, see Services Announcement JS21-0023, dated August 10, 2021.

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Prices

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For pricing information, contact your IBM representative.

Trademarks

IBM and IBM Spectrum are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

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