Software withdrawal and support discontinuance: IBM Client Lifecycle Manager with Fenergo - No replacement

IBM Canada Withdrawal Announcement A22-0276
April 12, 2022

Table of contents
Support and access discontinuanceSupport and access discontinuanceReplacement informationReplacement information
 Withdrawn parts, features, or programs Withdrawn parts, features, or programs


Support and access discontinuance

Top rule

Effective on the date shown, IBM® will withdraw support for the indicated version and release of the following program licensed under the IBM International Program License Agreement:

Program number Program name VRM Discontinuance of support date Discontinuance of media access date
5737-N24 IBM Customer Lifecycle Management with Fenegro All April 13, 2022 April 13, 2022


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Withdrawn parts, features, or programs

Top rule

Effective on the date shown, IBM will withdraw from marketing the following program as licensed under the IBM International Program License Agreement:

Program number Program name Effective date of withdrawal
5737-N24 IBM Customer Lifecycle Manager with Fenegro April 13, 2022

All part numbers are withdrawn without replacement.

Part number Part number name and description
D28JYLL IBM Customer Lifecycle Management with Fenergo - Annual - Tier 1 Install Committed Term License
D28JXLL IBM Customer Lifecycle Management with Fenergo - Annual - Tier 2 Install Committed Term License
D28JWLL IBM Customer Lifecycle Management with Fenergo - Annual - Tier 3 Install Committed Term License
D28JSLL IBM Customer Lifecycle Management with Fenergo - Case Band - 10,000-100,000 Item Committed Term License
D28JTLL IBM Customer Lifecycle Management with Fenergo - Case Band - 100,001-500,000 Item Committed Term License
D28JULL IBM Customer Lifecycle Management with Fenergo - Case Band - 500,001-1,000,000 Item Committed Term License
D28JVLL IBM Customer Lifecycle Management with Fenergo - Case Band - over 1,000,000 Item Committed Term License


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Replacement information

Top rule

There is no replacement for the withdrawn program.



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Order processing

Top rule

Orders received on or after the effective date of withdrawal will not be filled. Client requested arrival dates (CRADs), if any, must be prior to the effective date of withdrawal.



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Technical support

Top rule

Technical support continues to be available until April 13, 2022.

See the IBM Support website for product support information.

Trade-marks

IBM is a registered trade-mark of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trade-marks or service marks of others.

tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.

® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.

(**) Company, product or service name may be a trade-mark or service mark of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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