IBM Proactive Support offers additional options that help provide greater flexibility when customizing support

IBM Canada Services Announcement A22-0272
April 19, 2022

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OverviewOverviewCountry availabilityCountry availability
Planned availability datePlanned availability date

At a glance

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As the digital world continues to transform, IBM® is dedicated to making sure IT infrastructures keep running around the clock. By offering additional options that can be included on top of IBM Proactive Support, clients will have more ways to leverage services and support needs to help ensure optimal uptime and performance.

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Top rule

Proactive Support additional options go even further to deliver the types of services and support you need as your business continues to grow and evolve. Options include:

  • IBM Proactive Support for AIX® and IBM i Additional Options (6942-43X)
  • IBM Proactive Support for Storage Additional Options (6942-43W)
  • IBM Proactive Support for IBM Z® Additional Options (6942-72N)

Proactive Support additional options include several components:

Health Checks for IBM Power® and IBM Storage

This option is designed to:

  • Assess the health and resilience of your system
  • Validate the functional integrity of eligible machines
  • Provide the status of the connections within your environment to help keep it running optimally and to flag potential problems before they arise

Frequency of Reports and Status Calls

This option enables you to customize report intervals to meet the specific needs and demands of your complex business.

Onsite Reviews

This option is designed for clients who wish to have IBM participate in person for status meetings and report reviews to help provide a more engaging and personalized experience.

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Planned availability date

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April 22, 2022

Availability within a country is subject to local legal requirements.

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Accessibility by people with disabilities

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Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.

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Country availability

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Country Planned availability date
Anguilla April 22, 2022
Antigua and Barbuda April 22, 2022
Aruba April 22, 2022
Bahamas April 22, 2022
Barbados April 22, 2022
Bermuda April 22, 2022
British Virgin Islands April 22, 2022
Canada April 22, 2022
Cayman Islands April 22, 2022
Curacao April 22, 2022
Dominica April 22, 2022
Grenada April 22, 2022
Guyana April 22, 2022
Jamaica April 22, 2022
Montserrat April 22, 2022
Saint Kitts and Nevis April 22, 2022
Saint Lucia April 22, 2022
Saint Vincent and the Grenadines April 22, 2022
Sint Eustatius and Saba Bonaire April 22, 2022
Sint Maarten April 22, 2022
Suriname April 22, 2022
Trinidad and Tobago April 22, 2022
Turks and Caicos Islands April 22, 2022

IBM, AIX, IBM Z and Power are registered trade-marks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trade-marks or service marks of others.

tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.

® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.

(**) Company, product or service name may be a trade-mark or service mark of others.

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IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

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