IBM Proactive Support offers additional options that help provide greater flexibility when customizing supportIBM Canada Services Announcement A22-0272
April 19, 2022
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As the digital world continues to transform, IBM® is dedicated to making sure IT infrastructures keep running around the clock. By offering additional options that can be included on top of IBM Proactive Support, clients will have more ways to leverage services and support needs to help ensure optimal uptime and performance.
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Proactive Support additional options go even further to deliver the types of services and support you need as your business continues to grow and evolve. Options include:
- IBM Proactive Support for AIX® and IBM i Additional Options (6942-43X)
- IBM Proactive Support for Storage Additional Options (6942-43W)
- IBM Proactive Support for IBM Z® Additional Options (6942-72N)
Proactive Support additional options include several components:
Health Checks for IBM Power® and IBM Storage
This option is designed to:
- Assess the health and resilience of your system
- Validate the functional integrity of eligible machines
- Provide the status of the connections within your environment to help keep it running optimally and to flag potential problems before they arise
Frequency of Reports and Status Calls
This option enables you to customize report intervals to meet the specific needs and demands of your complex business.
This option is designed for clients who wish to have IBM participate in person for status meetings and report reviews to help provide a more engaging and personalized experience.
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April 22, 2022
Availability within a country is subject to local legal requirements.
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Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.
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|Country||Planned availability date|
|Anguilla||April 22, 2022|
|Antigua and Barbuda||April 22, 2022|
|Aruba||April 22, 2022|
|Bahamas||April 22, 2022|
|Barbados||April 22, 2022|
|Bermuda||April 22, 2022|
|British Virgin Islands||April 22, 2022|
|Canada||April 22, 2022|
|Cayman Islands||April 22, 2022|
|Curacao||April 22, 2022|
|Dominica||April 22, 2022|
|Grenada||April 22, 2022|
|Guyana||April 22, 2022|
|Jamaica||April 22, 2022|
|Montserrat||April 22, 2022|
|Saint Kitts and Nevis||April 22, 2022|
|Saint Lucia||April 22, 2022|
|Saint Vincent and the Grenadines||April 22, 2022|
|Sint Eustatius and Saba Bonaire||April 22, 2022|
|Sint Maarten||April 22, 2022|
|Suriname||April 22, 2022|
|Trinidad and Tobago||April 22, 2022|
|Turks and Caicos Islands||April 22, 2022|
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