IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management V2.0 applies automation and AI to help organizations reduce the impact and cost of disruptive events

IBM Canada Software Announcement A20-0370
June 9, 2020

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


At a glance

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IBM® Netcool® Ops Manager for IBM Cloud Pak® for Multicloud Management V2.0 helps organizations detect disruptions and restore services quickly by leveraging advanced analytics, machine learning, and automation technology. The solution extends the event management capabilities of Cloud Pak for Multicloud Management by providing greater:

  • Scope: Ability to ingest alerts and events from across the entire environment
  • Scale: Ability to scale exponentially to process high volumes of events and incidents efficiently, including the ability to visualize topologies across complex dynamic applications, services, and infrastructures
  • Intelligence: Ability to apply advanced analytics driven by machine learning (supervised and unsupervised) for guidance and automated actions to resolve disruptive events



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Overview

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To avoid suffering losses to worker and business performance, organizations must be able to respond quickly to every type of disruption, from slowdowns to catastrophic outages. Netcool Ops Manager for IBM Cloud Pak for Multicloud Management V2.0 can help IT operations resolve disruptive events faster and easier by applying artificial intelligence (AI), automation, anomaly detection, and dynamic topology mapping capabilities.

For teams responsible for detecting and resolving disruptions, Netcool Ops Manager for IBM Cloud Pak for Multicloud Management V2.0 provides the following benefits:

  • Enables troubleshooters to understand the context and dependencies of dynamically changing environments, and automatically track and analyze operational trends to resolve issues more quickly
  • Employs automation and AI-driven detection to deliver operational insights that can reduce the number of problems that require human attention
  • Alleviates problems associated with synchronizing responses among IT operations and DevOps professionals responsible for maintaining the operational health of their hybrid IT environments
  • Reduces reliance on manually intensive methods of troubleshooting and resolving operational issues, which can become fragmented and lead to poor service quality, end-user dissatisfaction, and costly outages
  • Leverages cognitive, automated, and integrated approaches to link data, events, dependencies, and historical trends across traditional, cloud-enabled, and cloud-native environments to help response teams resolve issues more easily in multichannel environments


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Key requirements

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For software requirements for Netcool Ops Manager, see the IBM Support website beginning June 26, 2020.



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Planned availability date

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June 26, 2020



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Description

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Although organizations are moving to modernize by transforming traditional IT environments and applications to more dynamic and scalable cloud-native platforms, many business-critical workloads have yet to be migrated to cloud-native infrastructures. Having to manage mixed traditional and cloud environments presents more challenges to incident response teams.

Netcool Ops Manager for IBM Cloud Pak for Multicloud Management V2.0 helps organizations meet these challenges by providing the following capabilities:

  • Simplified and modernized operations management:
    • Automated noise reduction and incident remediation
    • Simplified AI adoption
    • Simplified user experience and scale
    • Containerized deployments
    • Simplified incident resolution through automation
    • Simplified management of cloud integrations
  • Insight into highly dynamic environments:
    • Providing real-time and historical insights of topology and state for probable cause identification enables:
      • Response teams to search, merge, and view topologies, with an improved user experience (for example, right-click actions)
      • Different team members (DevOps, operations, subject matter experts [SMEs], and business) to view in context
      • Team members to comment and journal about resources and to view adjacent resource experience status (including previews)
    • Visualization of multidomain topology, including IT network, storage, application, and orchestration; extended coverage with new and updated ready-to-use integrations
  • Machine learning for intelligent, proactive operations:
    • Provides near real-time, dynamic insights for incident prevention
    • Includes updated algorithms that provide greater accuracy in analyzing events from thousands of different sources and automatically correlating common and rare event groups
  • Modernized cloud-native architecture:
    • Delivered as an IBM Level 2 certified Cloud Pak
    • Red Hat® OpenShift® certified
  • Improved user experience:
    • Presents event groupings based on highest importance:
      • Severity of events
      • Frequency of events
      • Number of recurring events
  • Flexible scalability versus static configurations, enabling an organization to scale out analytics capacity as needs grow
  • Improved event analytics performance

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Report Request website.



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Reference information

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For more information about IBM Cloud Pak for Multicloud Management, see:

  • Software Announcement A20-0119, dated March 3, 2020
  • Software Announcement A19-0836, dated November 26, 2019
  • Software Announcement A19-0497, dated October 15, 2019
  • Software Announcement A19-0687, dated September 10, 2019
  • Software Announcement A19-0482, dated June 25, 2019



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Program number

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Program number VRM Program name
5737-K99 2.0.0 IBM Cloud Pak for Multicloud Management


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Education support

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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on the IBM Training and Skills website.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogues, schedules, and enrollments.



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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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For Netcool Ops Manager documentation, see the IBM Support website on June 26, 2020.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends the reach of IBM Software Services through IBM Business Partners to provide an extensive portfolio of capabilities. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Software requirements

For software requirements for Netcool Ops Manager, see the IBM Support website beginning June 26, 2020.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.



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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.


Passport Advantage

The ordering information for Cloud Pak for Multicloud Management is unchanged from Software Announcement A20-0119, dated March 3, 2020.


Passport Advantage trade up

You must have previously acquired a license for at least one of the products in this platform offering as listed below to be eligible to acquire an equivalent license of the trade-up product:

  • IBM Netcool OMNIbus (5737-M65)
  • IBM Tivoli Netcool Network Management (5724-W11)
  • IBM Tivoli Netcool/Impact (5724-S43)

The ordering information for Cloud Pak for Multicloud Management is unchanged from Software Announcement A20-0119, dated March 3, 2020, except for the part numbers as listed in the table below:

IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management V2.0(5737-K99)

Program name/Description Part number
IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management Managed Client Device from Precursor Programs Trade Up License + SW Subscription & Support 12 Months D28J8LL
IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management Managed Client Device for Linux® on IBM Z® from Precursor Programs Trade Up License + SW Subscription & Support 12 Months D28J9LL
IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management Managed Device from Precursor Programs Trade Up License + SW Subscription & Support 12 Months D28JALL
IBM Netcool Ops Manager for IBM Cloud Pak for Multicloud Management for Linux on IBM Z Managed device from Precursor Programs Trade Up License + SW Subscription & Support 12 Months D28JBLL

Clients must have current Software Subscription and Support (S&S) in place for all of the licenses that will be traded up by the use of the trade-up part numbers.

Consult your IBM representative or IBM Business Partner if you have any questions.


Cross-platform product for use on IBM Z Integrated Facility for Linux (IFL) engines or zEnterprise® BladeCenter Extension

Order the part numbers that follow when the product is intended to run on zEnterprise BladeCenter Extension or the Linux operating system on IBM Z IFL engines. If the product is not intended to run in these environments, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

The ordering information for Cloud Pak for Multicloud Management is unchanged from Software Announcement A20-0119, dated March 3, 2020.

Charge metric

The charge metrics for this licensed product can be found in the following License Information document:

Program number License Information document title License information document number
5737-K99 IBM Cloud Pak for Multicloud Management L-PKEY-BPDDPU

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Software Maintenance

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

License Information Number

The following License Information document applies to the offering in this announcement:

Program number License Information document title License Information document number
5737-K99 IBM Cloud Pak for Multicloud Management L-PKEY-BPDDPU

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of two years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to versions, releases, and updates (CD releases, Long Term Support Releases or fixes) of the program. You will be notified, through an announcement letter, of discontinuance of support with six months' notice.

If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

Yes

For usage restrictions, see the License Information documents listed in this Terms and conditions section.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support centre. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

IBM Operational Support Services - Support Line

No

Other support

Passport Advantage

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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Prices are subject to change without notice.

GST, QST, and sales taxes, where applicable, are extra.

For additional information and current prices, contact your local IBM representative or IBM Business Partner.


Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage On-line for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
3600 Steeles Ave. East
Markham, ON L3R 9Z7, CA
H7

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogues of IBM products.


Note: Shipments will begin after the planned availability date.

Trade-marks

IBM, Netcool, IBM Cloud Pak, Passport Advantage, PartnerWorld, Express, IBM Z and zEnterprise are registered trade-marks of IBM Corporation in the United States, other countries, or both.

Red Hat and OpenShift are registered trade-marks of Red Hat Inc. in the U.S. and other countries.

Linux is a registered trade-mark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trade-marks or service marks of others.

tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.

® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.

(**) Company, product or service name may be a trade-mark or service mark of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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