IBM Digital Business Automation for Multicloud V18.0.2 delivers the ability to run containers on certified Kubernetes environments and enhancements for the IBM Business Automation Insights dashboard

IBM Canada Software Announcement A19-0099
February 12, 2019

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberOrder nowOrder now

(Corrected on June 20, 2019)

The Overview section is revised.

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IBM® Digital Business Automation (DBA) for Multicloud delivers a robust, end-to-end solution for business automation needs within your enterprise. In the current competitive marketplace, digital companies use software automation to achieve higher revenue per employee than their traditional counterparts. Automation can maximise revenue per employee by reinventing the client experience while reducing costs.

DBA for Multicloud platform delivers an integrated and managed collection of containerized or virtualized DBA services that enable rapid deployment and reduce operational costs. DBA for Multicloud also digitizes all aspects of business operations and can extend the workforce with digital labour to enable businesses to scale.

DBA for Multicloud V18.0.2 delivers enhancements that include the ability to:

  • Deploy and run DBA for Multicloud containers on a Cloud Native Computing Foundation (CNCF)-certified Kubernetes environment of choice.
  • Collect events from IBM Operational Decision Manager (ODM) into IBM Business Automation Insights and work with a pre-built dashboard
  • Upgrade to the latest release of ODM (V8.10.1).

For additional benefits of Digital Business Automation for Multicloud, see IBM Knowledge Center.

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Key requirements

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Digital Business Automation for Multicloud requires:

  • Workstation with a supported operating system
  • Supported web browser

For additional requirements, see the Technical information section.

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Planned availability date

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March 22, 2019: Electronic distribution

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The DBA for Multicloud V18.0 offering includes containerized forms of the following programs:

  • Business Automation Workflow V18.0 (5737-H41)

    Business Automation Workflow V18.0 combines IBM Business Process Manager (IBM BPM) and IBM Case Manager into one workflow offering. It unites information, process, and users to provide a 360-degree view of work. In addition to process management and case management,

    • Uses advanced analytics, business rules, and collaboration to drive more successful, optimised business outcomes.
    • Provides:
      • Tools that simplify designing and deploying business solutions
      • A ready-to-use interface that is flexible and customizable and can be extended to create role-based client experiences
      • An active-content infrastructure that manages the persisted case object model and enables content-based events for case activities
      • A common environment for straight-through processing, human, and case-oriented workflows
      • Rich analytics to track and measure workflow business performance
      • Methods to help users to gather the right content, apply analytics for more accurate decisions, and take necessary actions to assure better business outcomes
      • Ability to identify and incorporate both structured and unstructured content into workflows, regardless of where that content lives either on premises, in the cloud, or in the field with mobile devices

    For additional information on Business Automation Workflow, see Software Announcements:

  • IBM Operational Decision Manager V8.10 (5725-B69)

    IBM Operational Decision Manager (IBM ODM) is an advanced business rules management system. It is part of the DBA platform that helps clients capture, automate, and govern frequent, repeatable business decisions. ODM adds real-time decision making to clients' day-to-day operations. It can help ensure that client applications remain current and well aligned with their changing business objectives. It:

    • Supports integration with IBM Machine Learning for z/OS® (ML for z/OS).
    • Includes new decision modeling in Decision Center, with a focus on ease of use and speed for the early stage of a decision automation project.
    • Delivers additional features that are integrated in Decision Center Business Console.
    • Includes upgraded components, with Rule Designer and Insight® Designer that is now based on Eclipse 4.7.3.

    ODM V8.10 supports organizations in virtually every industry by:

    • Automating and governing operational decision making across business processes and applications to help improve business insight and ensure consistent outcomes
    • Easily and consistently helping business stakeholders to implement, test, and deploy decision changes to meet new market demands and policy requirements
    • Helping stakeholders understand how business decisions that drive operations are made
    • Applying decisions consistently across applications

    Components include:

    • Decision Server Rules

      Provides specific runtime and development components that are designed to automate and manage decision logic that is based on business rules.

    • Decision Center

      Provides an integrated repository and management components for line-of-business, subject-matter experts to directly participate in the definition and governance of rules-based, decision logic. Decision Center includes the Business Console that can provide business and IT functions that can work collaboratively to align the entire organization in the implementation of automated decisions. It can also accelerate the maintenance lifecycle as businesses evolve based on new external and internal requirements.

    For additional information on ODM, see Software Announcements:

  • FileNet® Content Manager V5.5.2 (5724-R81)

    FileNet Content Manager provides enterprise content management to enable clients to manage their organizations' content and documents. The scalable software offers:

    • Lifecycle management
    • Transactional content processing
    • Document management
    • Content consolidation
    • Content-based application development
    • Compliance and governance

    It helps clients gain secure, mobile, anytime access across content stores and supports their business processes.

    For additional information on FileNet Content Manager V5.5, see Software Announcements:

  • Business Automation Insights

    Business Automation Insights is a platform-level component that provides visualization and insights to business owners. It feeds a data lake to infuse artificial intelligence in DBA. Based on state-of-art open source technologies, Business Automation Insights:

    • Allows the capture of events generated by the operational systems implemented with the DBA products.
    • Aggregates operational data in business relevant KPIs
    • Presents operational data in meaningful dashboards that allows lines of business to have a real-time view on their business operations.
    • Takes advantage of the valuable data that is generated by operational systems implemented with DBA, to apply machine learning algorithms that can infuse intelligence in the platform, and that allows guiding knowledge workers and business owners. Potential applications include:
      • Recommending decisions
      • Predicting process duration
      • Advising next best task
      • Predicting bottlenecks or SLA breakage
      • Optimizing processes

    In this release, artificial intelligence (AI) potential is illustrated in the form of Jupyter notebooks examples that data scientists and developers can take advantage.

    Designed as an open platform, Business Automation Insights can be enriched with new dashboards, new aggregates, and new Machine Learning algorithms to be even more relevant to specific business domains or objectives.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.

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Reference information

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For additional information on Digital Business Automation for Multicloud, see Software Announcements:

For additional information on Digital Business Automation offering, see Software Announcements:

For additional information on IBM Cloud™ Private, see Software Announcements:

For additional information on ODM, see Software Announcements:

For additional information on Business Automation Workflow, see Software Announcements:

For additional information on FileNet® Content Manager, see the following Software Announcements:

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Program number

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Program number VRM Program name
5737-I23 18.0.2 IBM Digital Business Automation for Multicloud

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Education support

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Education is a key component to ensuring software success. IBM creates a comprehensive portfolio of education material to help clients successfully deploy IBM software products to their maximum potential. The IBM education team is committed to providing the highest quality education content available to help your organization prosper in today's competitive marketplace.

The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses that are offered provide the most current technical and product information. The courses place an emphasis on the advanced knowledge and insight that only these sources can provide. IBM draws from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students. The courses emphasize hands on labs to develop comprehensive skills in using the product to solve business problems. The education offerings from IBM Training span the spectrum of skill needs, from introductory product overviews to advanced programming and product administration courses.

The delivery of IBM education is provided by IBM Global Training Partners.

For more information about available education offerings, see the IBM Skills Gateway website.

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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.

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Effective March 22, 2019, documentation will be available on IBM Knowledge Center.

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.

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Technical information

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Specified operating environment

Hardware requirements

Effective March 22, 2019, see the current hardware requirements on the Software Products Compatibility Reports website and specify the product name in the search box.

Software requirements

Effective March 22, 2019, see the current software requirements on the Software Products Compatibility Reports website and specify the product name in the search box.

Planning information


This offering is delivered through the internet as an electronic download. There is no physical media.

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Ordering information

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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Passport Advantage

IBM Digital Business Automation for Multicloud V18.0.2 (5737-I23)

Ordering information is unchanged from information that which was announced in the following Software Announcements:

Cross-platform product for use on IBM Z®

Order the part numbers when the product is used for either the development of code that will be deployed on IBM Z servers or when the product will be communicating or transferring data between a distributed server and an IBM Z server. Otherwise order from the other set of part numbers. This set of part numbers provides the identical supply and authorization as the other set.

IBM Digital Business Automation for Multicloud V18.0.2 (5737-I23)

Ordering information is unchanged from information that which was announced in the following Software Announcements:

Charge metric

The charge metrics for this licensed product can be found in the following License Information document:

Program identifier License Information document title License information document number
5737-I23 IBM Digital Business Automation for Multicloud V18.0.2 L-ASAY-B8FFJB

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Processor Value Unit (PVU) sub-capacity licensing

This software product is eligible for sub-capacity licensing. Clients must obtain Proofs of Entitlement (PoEs) for the maximum processor core capacity available to an eligible sub-capacity product when deployed in an eligible virtualization environment. This is also referred to as sub-capacity or virtualization capacity licensing.

Clients must use the IBM License Metric Tool (ILMT) unless they meet the exceptions described on the ILMT website.

For information regarding PVU sub-capacity licensing, see the Passport Advantage Virtualization Capacity (Sub-capacity) Licensing website.

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Terms and conditions

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The terms and conditions for Digital Business Automation for Multicloud as previously announced in Software Announcement A18-0626, dated September 18, 2018, are unchanged except for the following:

License Information number


The program's License Information will be available for review on the IBM Software License Agreement website.

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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

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The prices are unchanged by this announcement.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative:

For IBM Business Partner:

IBM Digital Sales Offices
3600 Steeles Ave. East
Markham, ON L3R 9Z7, CA

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogues of IBM products.

Note: Shipments will begin after the planned availability date.

IBM Channel Value Rewards

This product is available under Channel Value Rewards (CVR), either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM clients may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to CVR will be communicated through standard product announcements. To determine what IBM software is available under CVR, see the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding CVR, see the IBM Channel Value Rewards website.


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