5724-S82 IBM Tivoli Netcool Enterprise VoIP Manager V1.1

IBM United States Sales Manual
Revised:  April 16, 2010.

Table of contents  Document options 
TOC Link Product Life Cycle Dates TOC Link Technical Description
TOC Link Abstract TOC Link Planning Information
TOC Link Product Positioning TOC Link Publications
TOC Link Highlights TOC Link Security, Auditability, and Control
TOC Link Description  
Printable version Printable version

Product Life Cycle Dates
Program NumberVRM Announced Available Marketing Withdrawn Service Discontinued
5724-S821.01.02007/12/112007/12/19 2009/07/142011/04/30

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IBM Tivoli Netcool Enterprise VoIP Manager V1.1 out-of-the-box software provides comprehensive management of voice application health with integrated, best-of-breed fault and performance management. Designed to meet the requirements of medium and large enterprise, call centers, and managed service providers (MSPs), Tivoli Netcool Enterprise VoIP Manager delivers real-time visibility for Voice over Internet Protocol (VoIP) availability, performance and capacity, with robust tools for troubleshooting problems.

This packaged offering includes both IBM Tivoli Netcool/OMNIbus and IBM Tivoli Monitoring, making it a good choice for Tivoli customers who want a straight-forward way to extend their current monitoring solution to seamlessly manage VoIP. Since Enterprise VoIP Manager integrates and supports leading VoIP vendors Cisco and Nortel, customers with those environments can expect a shorter time to value.
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Product Positioning

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 provides out-of-the-box monitoring and reporting of enterprise VoIP network components and integrates into the existing Tivoli network management suite of applications. Enterprise VoIP Manager complements the IBM Tivoli offerings by adding the capabilities to close the gap between voice and data management environments. On a road map to further VoIP capabilities and next generation network products, Enterprise VoIP Manager V1.1 is only a first step in moving into the future of full end- to-end network management.

Enterprise VoIP Manager V1.1 will performs basic fault and performance management using an IBM Tivoli Monitoring VoIP agent, in line with Omnibus for the Cisco and Nortel VoIP specific devices.

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 can bring value add to existing Tivoli and Omnibus customers, as an add-on to their data network management capabilities when migrating to VoIP. With IP PBX monitoring, as well as the unique VoIP requirements of data network devices, Enterprise VoIP Manager V1.1 complements existing Tivoli and Omnibus products and can also complement other voice quality management, call detail records or quality of service products by providing a level of integration into Tivoli not seen by other manufacturers. IBM Enterprise VoIP Manager V1.1 can also provide opportunities to include IBM Tivoli Manager or Omnibus for those accounts just migrating to VoIP, and need additional data network management tools in a single package.

Enterprise VoIP Manager V1.1 is designed for medium large enterprise, call centers and managed service provider environments up to 100,000 IP end points (IP phones). This product is scalable and reliable, and includes configurations with redundancy and failover capabilities. It is designed to allow for multiple tenants, as well as multiple platforms, and multiple server operating systems.

The integration of IBM Tivoli Netcool Enterprise VoIP Manager V1.1, with standard Tivoli products, brings on board the capability to manage the fault and performance requisites for quality voice network management, and when tied with the Tivoli suite, brings full end-to-end management of the total voice and data network components under one roof.
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IBM Tivoli Netcool Enterprise VoIP Manager V1.1:

  • Provides simplified VoIP management: You can manage your VoIP applications, servers, and underlying IT infrastructure.

  • Delivers comprehensive reporting capabilities: Reports provide results for monitoring services, performance, fault, and usage trends for capacity planning.

  • Reduces the time for VoIP troubleshooting: Automates the alerting process, so identifying the cause occurs quickly and accurately. This decreases the response time to respond to network outages or Voice over Internet Protocol (VoIP) problems.

  • Integrates into the Tivoli Network Management suite: Enhances existing network management applications for end-to-end IPT management in real time by passing alerts on to your existing Omnibus platform.

  • Provides scalability: Designed to manage medium to large enterprise, call centers and MSP environments of up to 100,000 IP end points.

  • Supports multivendor environments: Manages Cisco's Cisco Unified Communications Manager (CUCM, formerly CCM) 4.1, 4.2, 4.3 and Cisco Unified Communications Manager (CUCM, formerly CCM) 5.1, as well as Nortel's CS1K. Will expand, over time, to include other leading platforms.

Additional Highlights:

  • Broad coverage of the essential VoIP infrastructure, from PBX to gateways

  • Real-time visibility into availability and performance so operations staff can proactively detect and manage problems

  • Historical reports for insight into utilization and resource capacity to help avoid problems

  • Out-of-the-box integration and support for Cisco and Nortel for rapid time to value

  • It takes advantage of Netcool/OMNIbus and Tivoli Monitoring, minimizing the license cost, deployment effort and training required for customers already using those products

  • Easily scales as your phones and activity grows, or, in the case of MSPs, as the solution is deployed

  • Foundation of a broader management solution with robust integration features across the Tivoli portfolio

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IBM Tivoli Netcool Enterprise VoIP Manager V1.1 is a long awaited component of full end-to-end next generation network management products. Integrating with Tivoli monitoring, Omnibus alerts, and other applications, it provides the entry point to managing new Voice over Internet Protocol (VoIP) technologies. It is the first in a planned sequence of releases for medium to large enterprises, managed service providers (MSPs), and call center customers to manage their VoIP devices, applications, and infrastructure. Without the ability to manage voice on the data network with unique tools designed specifically for voice, the singular data management tool cannot track, alert, or report on the voice layered packets.

Tools of the past

  • Monitored up and down status of data devices and data transport only, no voice or video capabilities

  • Were non-compatible, non-interfacing, and customized for every account

  • Continue justifying investment dollars using tools that don't work

  • Can not use across accounts in a shared enterprise environment; very costly security evaluations

  • Cannot apply the non-integrated tools into enterprises due to operational costs

Tools of today

  • No common tool across platforms, need separate tool for Cisco, Avaya, Siemens, Nortel, and traditional PSTN.

  • Can not use tools in a shared environment, each account must purchase, install, and manage on a seperate server, no global enterprises

  • No integration of inventory, reporting, monitoring, data warehouse; prohibits automation, requires manual interaction

  • No common tools for all data, voice, and video devices

Tools of tomorrow

  • One size fits all; common tools across all IPT platforms including Cisco, Avaya, Siemens, Nortel

  • A single tool that monitors all devices and delivers alerts on thresholds: data, voice, video, servers, mobility products, unified messaging, end points, applications

  • Sharable, reusable, true enterprise applicable: spreads costs and operational model across multiple accounts

  • Integrates and interfaces with all telecom business aspects of the converged environment

With IBM Tivoli Netcool Enterprise VoIP Manager V1.1 you get:

  • A single, scalable, enterprise product already integrated into the IBM Tivoli suite of management tools

  • A common Web portal for reporting, monitoring, alerting, and data warehousing

  • A single fault and performance management product for converged data, voice and video

  • VoIP management based on industry standards for management information base, simple network management protocol, call detail records, quality of service, and voice quality management

  • A cost effective end-to-end converged IP telephony (IPT) platform management product

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 brings an IBM Tivoli Mangement agent for VoIP into the arena to provide performance monitoring of the Cisco Unified Communications Manager (CUCM, formerly CCM), unified voicemail systems, Nortel's CS1K IP-based servers, along with other VoIP designated network devices such as routers, switches, and gateways. Real-time alerts are sent to Omnibus, and accessed through a single Webtop GUI interface. The Universal Agents provide performance polling, and collect data via the IBM Tivoli Monitoring back end. All data is stored in a single IBM Tivoli Monitoring data warehouse and available for reporting requirements.

The offering content and specifications for IBM Tivoli Netcool Enterprise VoIP Manager V1.1 are identified below:

Base content

  • Packaged solution
    • Integrated fault and performance solution for VoIP networks

  • Performance management
    • IBM Tivoli Monitoring base including:
      • TEMS, TEPS, TEP components, Univeral Agents, and warehouse proxy agent
    • IBM Tivoli Monitoring VoIP Agents
      • Out-of-the-box VoIP reports

  • Fault management
    • Tivoli Netcool/OMNIbus base
    • Tivoli Netcool/OMNIbus probes
      • Event integration facility (EIF), universal SNMP, and Syslog
      • Tivoli Netcool/OMNIbus rules

  • Manufacturer support
    • Cisco
      • Cisco Unified Communications Manager (CUCM, formerly CCM) 4.1, 4.2, 4.3
      • Cisco Unified Communications Manager (CUCM, formerly CCM) 5.1
      • Unity, CER
      • Gateways, Gatekeepers
    • Nortel
      • CS1K, BCM
      • Remote Gateway, Call Pilot

  • Platform support
    • Red Hat 4, Windows Server 2003

  • Install and deployment
    • IBM Tivoli Monitoring Bundle with Agents and Tivoli Netcool/OMNIbus rules files

  • Documentation
    • Enhanced documentation including a white paper describing solutions deployment strategy

Extended content

  • Fault management
    • Tivoli Netcool/OMNIbus rules

  • Install and deployment
    • IBM Tivoli Monitoring Bundle with Agents and OMNIbus rules files


IBM Support Assistant:

The IBM Support Assistant provides an easy, consistent user interface, which enables the independent resolution of software questions. Netcool Enterprise VoIP Manager, as well as many other IBM software products, provides a plug-in which makes its product information available to the user through the Support Assistant. Support Assistant has three components:

  • Search component - The search component allows you to search the IBM database for technical notes and other documents that may help solve a problem or provide additional information about the product.

  • Service component - The service component offers assistance if you choose to submit a problem by providing access to the Electronic Service Request Web site.

  • Support links component - The support links component offers a consolidated list of IBM Web links organized by brand and product. Help desk personnel might want to install Support Assistant in order to better support end users. You can download the Support Assistant from the following Web site:


Accessibility by people with disabilities

A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at


Section 508 of the U.S. Rehabilitation Act

All Graphical User Interface are managed through ITM and Netcool/OMNIbus.
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Technical Description
TOC Link Operating Environment TOC Link Hardware Requirements TOC Link Software Requirements

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 is IBM's entry product for fault and performance management of VoIP deployments. The target customer will have between 1000 and 100,000 IP telephone end points; it is envisaged that this will primarily be enterprise and managed service providers which host VoIP for enterprises.

This overlay solution is bundled with these existing IBM components:

  • IBM Tivoli Monitoring (ITM) V6.1

  • Universal agent (UA)

  • IBM Tivoli Netcool/OMNIbus V7.1

  • Netcool probes; event integration facility (EIF), syslog, and universal SNMP (formerly mttrapd)

  • DB2 v9.1.

Users have the choice between using the ITM or Netcool OMNIbus 'limited use' event repository. This flexibility means IBM Tivoli Netcool Enterprise VoIP Manager V1.1 may 'plug and play' with an existing Tivoli network management system.

This solution provides customized event processing rules for VoIP fault and performance events, with resulting events being displayed in customized, web browser views. It also provides customized VoIP specific performance reports such as infrastructure (for example IP-PBX, gatekeepers, gateways, servers etc) availability and usage.

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 will retrieve VoIP specific fault and performance events from the following vendor offerings:

  • Cisco Unified Communications Manager (CUCM, formerly CCM) 4.1, 4.2, 4.3, 5.1

  • Cisco Gateways: 26xx, 28xx, 36xx, 38xx series running IOS 12.3 and 12.4

  • Cisco Gatekeepers: 26xx, 28xx, 36xx, 38xx series running IOS 12.3 and 12.4

  • Cisco Unity 4.2

  • Cisco Emergency Responder (CER) 1.3

  • Nortel Communication Server (CS) 1000S, 1000E (includes Signaling Server)

  • Nortel Business Communication Manager (BCM) 50, 200, 400

  • Nortel Remote Gateway 9110, 9115, 9150

  • Nortel Call Pilot 4.0

Operating Environment

Hardware Requirements

Before attempting to install Netcool Enterprise VoIP Manager, you must ensure that you meet the client system requirements for each workstation. Each workstation must meet the following requirements:

  • 100 MB disk space for the installation of the Netcool Enterprise VoIP Manager.

  • 350 MB disk space for the installation of Tivoli Netcool/OMNIbus V7.1. Refer to OMNIbus documentation for further details.

  • 1 GB disk space for the installation of IBM Tivoli Monitoring V6.1. Refer to Tivoli Monitoring documentation for further details.

  • IBM Support Assistant (optional install) requires an additional 160 MB disk space.

  • OMNIbus and Tivoli Monitoring database storage available.

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 runs on hardware capable of supporting the software listed in the Software Requirements section.

Software Requirements

Netcool Enterprise VoIP Manager V1.1 is designed to operate with the following operating systems:

  • Red Hat Enterprise Linux (RHEL) 4.0 Update 4 WS x86-32 Client Runtime, Server Runtime

  • Windows Server 2003 Enterprise Edition - x86-32 Client Runtime, Server Runtime

  • Windows XP SP2 Professional x86-32 Client Runtime

You must purchase and install IBM Tivoli Netcool/Webtop Server V2.1 prior to installation of IBM Tivoli Netcool Enterprise VoIP Manager V1.1 to enable web-based graphical interface.
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Planning Information

Customer Responsibilities

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.


The maximum number of managed telephones on the network per installed instance is 100,000.
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No publications are shipped with this program.
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Security, Auditability, and Control

IBM Tivoli Netcool Enterprise VoIP Manager V1.1 uses the security and auditability features of the operating system software and the Tivoli Management Framework.


(R), (TM), * Trademark or registered trademark of International Business Machines Corporation.

** Company, product, or service name may be a trademark or service mark of others.

Windows is a trademark of Microsoft Corporation.
 © IBM Corporation 2010.
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