IBM Connections Cloud, formerly IBM SmartCloud for Social Business, helps you adopt to the cloud more easily
IBM United States Software Announcement 214-345September 23, 2014
ENUS214-345.PDF| Table of contents | ||||||||||||||||||||
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| Overview |
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IBM® Connections Cloud, formerly IBM SmartCloud® for Social Business, provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM Connections Cloud is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall. You can purchase these capabilities in bundles or purchase individual services so you can adopt cloud in a way that matches your business needs.
New capabilities
- Audio-video in instant messaging
- IBM Connections Chat Cloud delivering instant messaging capabilities as a cloud service
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).
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| Key prerequisites |
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Visit
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| Planned availability date |
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September 23, 2014: Electronic availability
September 23, 2014: Media availability
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| Description |
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IBM Connections Cloud, formerly IBM SmartCloud for Social Business, provides collaboration and messaging capabilities in an intuitive set of cloud-delivered services. With IBM Connections Cloud, companies benefit from essential and effective collaboration tools that help simplify and improve daily business interactions between customers, partners, and colleagues. The power of IBM Connections Cloud is that it is designed to give companies the ability to collaborate and work with others inside and outside the firewall.
New naming
IBM is unifying naming for its cloud collaboration and messaging offerings as IBM Connections Cloud to help streamline the offering structure and help customers select and adopt cloud offerings more effectively. The new names apply to collaboration offerings, from stand-alone services to integrated bundles, which provide the latest feature capabilities and guaranteed uptime within a security-rich environment. These changes do not impact entitlements or existing offering parts.
Former name New name IBM SmartCloud Engage Advanced IBM Connections Cloud S1 IBM SmartCloud Engage Standard IBM Connections Cloud S2 IBM SmartCloud iNotes® IBM Web Mail Cloud IBM SmartCloud Archive IBM Connections Archive Essentials Essentials Cloud IBM SmartCloud Connections IBM Connections Social Cloud IBM SmartCloud Docs IBM Connections Docs Cloud IBM SmartCloud Meetings IBM Connections Meetings Cloud IBM Audio Services for IBM Connections Meeting Audio SmartCloud Meetings Cloud
The IBM Connections Cloud family of offerings provide email and archiving, file storage and sharing, instant messaging, and business social networking capabilities designed to help find and collaborate with business contacts, help enhance activities for task management, share knowledge in communities, and participate in on-demand web meetings.
These offerings are available for purchase by Authorized User, enabling businesses to purchase what they need and adapt to changing business needs.
New capabilities
- Audio-video chat, a new capability for audio-video calls in instant messaging, is designed to help subscribers collaborate more effectively in real time.
- IBM Connections Chat Cloud, a new offering, delivers instant messaging as a stand-alone service accessible across browsers, embedded and stand-alone clients, and mobile clients. This offering delivers real-time communications with individuals and groups, and now has the ability to collaborate more deeply with embedded audio and video, shows availability and presence for contacts, and supports creation of custom groups. This offering is available as standalone for Authorized Users, giving you a flexible path to adopt this service in the cloud.
In Japan, the product and sub-product names are IBM SmarterCloud for Social Business, IBM SmarterCloud Engage, IBM SmarterCloud Connections, IBM SmarterCloud Notes®, IBM SmarterCloud iNotes, IBM SmarterCloud Meetings, IBM SmarterCloud Events, and IBM Audio Conferencing Services for SmarterCloud Meetings. These are now renamed to IBM Connections Cloud.
Accessibility by people with disabilities
A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested via the IBM website
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| Program number |
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Program VRM Program name number 5725-F82 1.0.0 IBM Connections Cloud
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| Publications |
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No publications are shipped with this product.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Ordering information |
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Product information
Licensed function title Product group Product
category
IBM Connections Chat on Cloud SmartCloud SmartCloud
Social Meetings
Business
IBM SmartCloud Archive Essentials SmartCloud SmartCloud
Social Notes
Business
IBM SmartCloud Connections SmartCloud SmartCloud
Social Connections
Business
IBM SmartCloud Connections Step Up SmartCloud SmartCloud
Social Connections
Business
IBM SmartCloud Docs SmartCloud SmartCloud
Social Notes
Business
IBM SmartCloud Engage Advanced SmartCloud SmartCloud
Social Engage
Business
IBM SmartCloud Engage Advanced SmartCloud SmartCloud
Step-up Social Engage
Business
IBM SmartCloud Engage Standard for SmartCloud SmartCloud
Enterprise Deployment Social Engage
Business
IBM SmartCloud Engage Standard for SmartCloud SmartCloud
Enterprise Deployment Step Up Social Engage
Business
IBM SmartCloud Meetings for SmartCloud SmartCloud
Enterprise Deployment Social Meetings
Business
IBM SmartCloud Premier Support SmartCloud SmartCloud
Add-on Social Meetings
Business
IBM SmartCloud iNotes SmartCloud SmartCloud
Social iNotes
Business
SmartCloud Meetings Audio Add-on SmartCloud SmartCloud
Voice over IP Social Meetings
Business
Program name PID Charge unit
number description
IBM Connections Chat on Cloud 5725-F82 Per Authorized
User
IBM SmartCloud Archive Essentials 5725-F82 Per Authorized
User
IBM SmartCloud Connections 5725-F82 Per Authorized
User
IBM SmartCloud Connections Step Up 5725-F82 Per Authorized
User
IBM SmartCloud Docs 5725-F82 Per Authorized
User
IBM SmartCloud Engage Advanced 5725-F82 Per Authorized
User
IBM SmartCloud Engage Advanced 5725-F82 Per Authorized
Step-up User
IBM SmartCloud Engage Standard for 5725-F82 Per Authorized
Enterprise Deployment User
IBM SmartCloud Engage Standard for 5725-F82 Per Authorized
Enterprise Deployment Step Up User
IBM SmartCloud Meetings for 5725-F82 Per Authorized
Enterprise Deployment User
IBM SmartCloud Premier Support 5725-F82 Per 1 Authorized
Add-on User, 1 Contact
IBM SmartCloud iNotes 5725-F82 Per Authorized
User
SmartCloud Meetings Audio Add-on 5725-F82 Per Minute
Voice over IP
Charge metrics definitions
Authorized User
Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User an may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.
Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.
Install
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Program licenses
IBM Connections Cloud
Part description Part number IBM SmartCloud Docs IBM Connections Docs Cloud D0QBMLL Authorized User Overage IBM Connections Docs Cloud D0QBKLL Authorized User per Month IBM Connections Docs Cloud Daily D0QBLLL Fee for Partial Month
IBM Connections Cloud
Part description Part number IBM SmartCloud Archive Essentials IBM Connections Archive D0PRJLL Essentials Cloud AU Daily Fee per Partial Month IBM Connections Archive D0PRLLL Essentials Cloud AU Service Level Agreement IBM Connections Archive D0PRILL Essentials Cloud Auth User per Month IBM Connections Archive D0PRKLL Essentials Cloud Authorized User Overage
IBM Connections Cloud
Part description Part number IBM SmartCloud Premier Support Add-on IBM Connections Cloud Advanced D11W1LL Support Auth User per Month IBM Connections Cloud Advanced D11W2LL Support Auth Usr Daily Fee for Partial Month IBM Connections Cloud Advanced D11W3LL Support Authorized User Overage
IBM Connections Cloud
Part description Part number IBM SmartCloud Engage Standard for Enterprise Deployment IBM Connections Cloud S2 for D0NPWLL Enterprise Deployment Auth User Overage IBM Connections Cloud S2 for D0NPULL Enterprise Deployment Auth User per Month IBM Connections Cloud S2 for D0NPVLL Enterprise Deplymnt AU Daily Fee Partial Mo
IBM Connections Cloud
Part description Part number IBM SmartCloud Engage Standard for Enterprise Deployment Step Up IBM Connections Cloud S2 for D0NPYLL Enterprise Deploy Step Up AU Daily Fee Part Mo IBM Connections Cloud S2 for D0NPXLL Enterprise Deployment Step Up Auth Usr Month IBM Connections Cloud S2 for D179JLL Enterprise Deployment Step Up Auth Usr Overage
IBM Connections Cloud
Part description Part number IBM SmartCloud Engage Advanced Step-up IBM Connections Cloud S1 Step Up D0NQ9LL Authorized User Daily Fee Partial Month IBM Connections Cloud S1 Step Up D0NQALL Authorized User Overage IBM Connections Cloud S1 Step Up D0NQ8LL Authorized User per Month
IBM Connections Cloud
Part description Part number IBM SmartCloud Connections IBM Connections Social Cloud D0NR8LL Authorized User Daily Fee Partial Month IBM Connections Social Cloud D0NR9LL Authorized User Overage IBM Connections Social Cloud D0NR7LL Authorized User per Month
IBM Connections Cloud
Part description Part number IBM SmartCloud Connections Step Up IBM Connections Social Cloud D0NR6LL Step Up Auth User Daily Fee Partial Month IBM Connections Social Cloud D0NZRLL Step Up Authorized User Overage IBM Connections Social Cloud D0NR5LL Step Up Authorized User per Month
IBM Connections Cloud
Part description Part number IBM SmartCloud Engage Advanced IBM Connections Cloud S1 D0NQCLL Authorized User Daily Fee Partial Month IBM Connections Cloud S1 D0NQDLL Authorized User Overage IBM Connections Cloud S1 D0NQBLL Authorized User per Month
IBM Connections Cloud
Part description Part number IBM SmartCloud Meetings for Enterprise Deployment IBM Connections Meetings Cloud D0NRSLL Ent Deploy Step Up AU Daily Fee Partial Mo IBM Connections Meetings Cloud D0NRRLL for Enterprise Deployment Step Up AU Month IBM Connections Meetings Cloud D0NZSLL for Enterprise Deployment Step Up AU Overage
IBM Connections Cloud
Part description Part number IBM Connections Chat on Cloud IBM Connections Chat Cloud D17ALLL Authorized User Overage IBM Connections Chat Cloud D17AJLL Authorized User per Month Sub w/Spt IBM Connections Chat Cloud Daily D17AKLL Fee for Partial Month
IBM Connections Cloud
Part description Part number IBM SmartCloud iNotes IBM Web Mail Cloud Per D0NR2LL Authorized User Daily Fee Partial Month Charge IBM Web Mail Cloud Per D0NR3LL Authorized User Overage IBM Web Mail Cloud Per D0NR1LL Authorized User per Month
IBM Connections Cloud
Part description Part number SmartCloud Meetings Audio Add-on Voice over IP IBM Audio Cnfrng Srvs Cnctns D0YFMLL Mtgs Cloud Voice over IP Daily Fee Partl Mo IBM Audio Cnfrng Srvs Cnctns D0YFNLL Mtgs Cloud Voice over IP Minute Overage IBM Audio Cnfrng Srvs Cnctns D0YFLLL Mtgs Cloud Voice over Minute per Month
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| Terms and conditions |
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The terms and conditions for IBM SmartCloud for Social Business as previously announced in Software Announcement 213-525, dated November 05, 2013, are unchanged.
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| IBM Electronic Services |
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.
Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful Web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to
The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.
Benefits
Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM.
More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at
My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit
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| Prices |
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The charges are unchanged by this announcement.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financial benefit
Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.
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| Order now |
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Email: callserv@ca.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada
L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.
IBM, IBM SmartCloud, iNotes, Notes, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
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