ThinkPad T400 notebook models for Global Models Plus include three-year special bid on-site warrantyUnited States Hardware Announcement 108-420
August 5, 2008
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This machine type is available only to qualified customers through special bids.
The Lenovo Special Bids pricing group or LE Direct will work with Lenovo representatives on this offering.
Three-year on-site warranty includes:
- Three-year limited warranty (parts and labor); one-year limited warranty for battery
On-site repair, nine hours a day, Monday through Friday, excluding holidays, and next-business-day
For on-site labor, Lenovo will attempt to diagnose and resolve the problem remotely before sending a technician.
Refer to the Terms and conditions section for details.
Availability dates will be determined by the special bid process.
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For a complete product description, refer to the hardware announcement in the Reference information section.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
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Refer to the following hardware announcement for product information:
Letter Announcement Global Models number date Current Plus 108-419 August 5, 2008 6474 6475 2767 2768
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Customer responsibilities: Customer setup (CSU) service is one day.
Cable orders: All cables are included in the shipment group.
Packaging: Refer to the Hardware Announcement listed in the Reference information section for packaging information.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communications
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|Terms and conditions|
IBM Global Financing: Yes
To obtain copies of the Lenovo Limited Warranty, contact your reseller or Lenovo.
In the United States, call 800-426-7378 or write to:
500 Park Offices Drive
Research Triangle Park, NC 27709
Attn: Dept ZPYA/B500
- System hardware Three years on parts and labor
- System battery One year
Optional Lenovo features initially installed in a Lenovo system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.
Warranty service: If required, your service provider provides repair or exchange service depending on the type of warranty service specified for the machine. A service technician will attempt to resolve your problem over the telephone. You must follow the problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside your service provider's normal service area. Contact your local service provider representative or your reseller for country- and location-specific information.
Customer replaceable unit (CRU) service: Under CRU service, your service provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called self-service CRUs, while optional-service CRUs may require some technical skill and tools. Installation of self-service CRUs is your responsibility. You may request that a service provider install optional-service CRUs under one of the other types of warranty service designated for your product. An optional service offering may be available from Lenovo to have Lenovo install self-service CRUs for you. You can find a list of CRUs and their designation in the publication that is shipped with your product or at
The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement CRU. When return is required, return instructions, a prepaid return shipping label, and a container will be included with the replacement CRU. You may be charged for the replacement CRU if your service provider does not receive the defective CRU within 30 days of your receipt of the replacement.
On-site service: Under on-site service, your service provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your service provider to send the product to a designated service center.
International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by a service provider authorized to perform warranty service. Eligible Lenovo computers are identified by their four-digit machine type.
You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.
Note: Due to the earth's magnetic field, CRT monitors are manufactured to work in northern, southern, and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat-panel LCD monitors and ThinkPad® LCD displays.
Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.
Warranty and maintenance options: The announced products may be eligible for ThinkPlus and LenovoCare Maintenance Services, convenient prepackaged offerings for warranty service upgrades and maintenance services.
Installation services: The announced products may be eligible for ThinkPlus Installation Services, convenient prepackaged offerings for installation services.
Refer to the Prices section for information on the availability of ThinkPlus Services.
Field-installable features: Yes
Model conversions: No
Machine installation: Customer setup. Customers are responsible for installation according to the instructions Lenovo provides with the machine.
Graduated program license charges apply: No
Licensed Internal Code and Licensed Machine Code:
This product does not contain Licensed Internal Code or Licensed Machine Code.
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Prices are subject to change without notice. For additional information and current prices, contact your local Lenovo representative.
The following models contain a modem, Gigabit Ethernet, UltraConnect II antenna, Client Security Solution, and IEEE 1394 adapter.
U.S. English Machines
Microsoft® Windows Vista® Business Machine Order type/ List Description number model price* ThinkPad T400 276811U 2768-11U $1,658 (14.1 WXGA+ TFT, Intel® GM45 Express chip set, ATI Mobility Radeon HD 3470, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo P8600, 80 GB / 5400 rpm, CD-RW/DVD-ROM Combo, ExpressCard + PC Card slot, 1 GB, Intel WiFi Link 5100 AGN (1x2), Microsoft Windows Vista Business, 6-cell battery) ThinkPad T400 276812U 2768-12U 2,023 (14.1 WXGA+ TFT, Intel GM45 Express chip set, ATI Mobility Radeon HD 3470, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo T9400, 160 GB / 5400 rpm, DVD Recordable, ExpressCard + 7-in-1 Media Card Reader, 2 GB (1 GB x 2), Intel WiFi Link 5100 AGN (1x2), Intel Turbo Memory 2 GB, Microsoft Windows Vista Business, 9-cell battery) ThinkPad T400 27682JU 2768-2JU 2,023 (14.1 WXGA TFT, Intel GM45 Express chip set, ATI Mobility Radeon HD 3470, Integrated Camera, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo T9400, 250 GB / 5400 rpm, DVD Recordable, ExpressCard + 7-in-1 Media Card Reader, 2 GB (1 GB x 2), Intel WiFi Link 5100 AGN (1x2), Microsoft Windows Vista Business, 9-cell battery) ThinkPad T400 647511U 6475-11U 1,478 (14.1 WXGA TFT, Intel GM45 Express chip set, Intel Integrated Graphics 4500MHD, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo P8400, 80 GB / 5400 rpm, CD-RW/DVD-ROM Combo, ExpressCard + PC Card slot, 1 GB, Intel WiFi Link 5100 AGN (1x2), Microsoft Windows Vista Business, 6-cell battery) ThinkPad T400 6475R1U 6475-R1U 1,603 (14.1 WXGA TFT, Intel GM45 Express chip set, Intel Integrated Graphics 4500MHD, Integrated Camera, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo P8400, 160 GB / 5400 rpm, CD-RW/DVD-ROM Combo, ExpressCard + 7-in-1 Media Card Reader, 2 GB (1 GB x 2), Intel WiFi Link 5100 AGN (1x2), Microsoft Windows Vista Business, 6-cell battery) ThinkPad T400 6475R2U 6475-R2U 1,993 (14.1 WXGA TFT, Intel GM45 Express chip set, Intel Integrated Graphics 4500MHD, Integrated Camera, Bluetooth Wireless, Integrated Fingerprint Reader, Intel Core 2 Duo T9400, 160 GB / 7200 rpm, DVD Recordable, ExpressCard + PC Card slot, 2 GB, Intel WiFi Link 5100 AGN (1x2), Intel Turbo Memory 2 GB, Microsoft Windows Vista Business, 9-cell battery) * List price; does not include tax or shipping and is subject to change without notice. Reseller prices may vary.
ThinkPlus services for warranty and maintenance charges
ThinkPlus Description part number 4-year LOR 9 x 5 NBD 12X5630 LOR Lenovo on-site repair NBD Next business day
Accidental damage protection
ThinkPlus Description part number 3-year on-site with ThinkPad Protection 41C9344 4-year on-site with ThinkPad Protection 41U4785
ThinkPlus MA for post warranty/warranty service upgrade
ThinkPlus Description part number 1-year LOR 9 x 5 NBD 41C9279 1-year P&L P/U Depot 41C9278 2-year LOR 9 x 5 NBD 41C9281 2-year P&L P/U Depot 41C9280
Lenovo Services is the preferred, authorized warranty service, warranty service upgrade, and post-warranty service provider for Lenovo products (excluding mainland China).
For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-426-4343.
IBM Global Financing: IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle.
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