IBM BladeCenter H Chassis delivers high performance, extreme reliability, and ultimate flexibility to even the most demanding IT environments

IBM United States Hardware Announcement 106-161
February 9, 2006

 

 ENUS106-161.PDF (58KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability date TOC link IBM Electronic Services
TOC link Description TOC link Terms and conditions
TOC link Product positioning TOC link Prices
TOC link Reference information  
 
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At a glance

Image

IBM BladeCenter H delivers high performance, extreme reliability, and ultimate flexibility to even the most demanding IT environments.

BladeCenter H features:

  • One pair of 2,900-watt power modules. An additional power module option is available (contains two 2,900 W power supplies).
  • Two hot-swap blowers standard.
  • One Advanced Management Module. A second module is available as an option.
  • Ability to integrate storage and Ethernet networking into chassis.
  • Support for both current and future IBM blade servers for investment protection.
  • Brand new serial port breakout connector to give direct serial connection to installed blades (for those blades with the functionality).
  • IBM DVD, two USB inputs, and light path Diagnostic Panel.

The blades servers supported by this new BladeCenter Chassis are:

  • BladeCenter HS20, BladeCenter HS40
  • AMD Opteron LS20 for IBM BladeCenter
  • BladeCenter JS20, BladeCenter JS21

These blades feature:

  • Xeon DP, Xeon MP, PowerPC®, and Opteron capable models

 
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Overview

BladeCenter® H Chassis — A rock-solid foundation for today's on demand business

  • The rack-optimized, 9 U modular design enclosure holds up to 14 blade servers.
  • A high-availability, redundant midplane supports all current and future IBM blades.
  • The chassis includes:
    • Two 2,900-watt, hot-swap, redundant power modules and support for two additional (optional) 2,900-watt, hot-swap, redundant power modules
    • Two hot-swap, redundant blowers and 6 or 12 supplemental fans
  • The brand new Advanced Management Module (aMM) gives you control over the solutions at the chassis level — simplifying installation and management of everything in your installation.
  • The chassis supports up to four traditional fabrics using networking switches, storage switches, or pass though devices. The chassis also supports up to four new high-speed fabrics for future support of protocols like 4X Infiniband or 10 Gb Ethernet. The built-in media tray is customer serviceable and includes light path diagnostics, front USB inputs, and a DVD drive.
  • IBM Director and Remote Deployment Manager™ makes it easy to install and manage.

BladeCenter Advanced Management Module

The new Advanced Management Module (aMM) increases the functionality and performance seen when remotely accessing the solution:

  • Better video performance and faster refreshes
  • More complete LDAP integration
  • Much better granularity of access and permissioning
  • Faster USB response via USB 2.0 protocol for blade servers that have the functionality
  • Concurrent media access (local and remote) for blade servers that have the functionality
  • Shared management resources in the chassis
  • Multiple remote KVM sessions for blade servers that have the functionality
  • Improved serviceability
  • Backward compatibility with existing switch modules and blade servers

IBM services and support

  • ServerProven® compatibility testing and Web support
  • Three-year, on-site1, limited warranty2

 
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Key prerequisites
  • A supported blade server — HS20, HS40, LS20, JS20, or the new JS21
  • 200 to 240 V ac power source
  • Monitor, USB keyboard, and USB mouse
  • Ethernet switch module
  • Rack

 
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Planned availability date

March 7, 2006
 
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Description

Related options

  • BladeCenter Advanced Management Module — 25R5778
  • BladeCenter H Double 30A NEMA L6-30P (208V) 4.3M — 25R5783
  • BladeCenter H Dual 32A IEC 309 P+N+G/16A IEC 320-C20 (230 V) 4.3 M — 25R5784
  • BladeCenter H Triple 16A IEC 320-C20 (200-240V) 2.8M — 25R5785
  • BladeCenter H Serial Port Breakout Cable — 40K9605
  • BladeCenter H Double 30A KSC 8305 (S. Korea) (220 V) 4.3 M — 25R5811
  • BladeCenter H Dual 32A AS/NZS 3112/16A IEC 320-C20 (AUS/NZ) (230 V) 4.3 M — 25R5812
  • BladeCenter H 2900 W AC Power Module Pair with Fan Packs — 31R3335

 
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Product positioning

In just 9 U of rack space, the BladeCenter H Chassis can contain up to 14 blade servers, 10 switch modules, and four power supplies to provide the necessary I/O network switching, power, cooling, and control panel information to support the individual servers.
 
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Reference information
1
IBM sends a technician after attempting to diagnose and resolve the problem remotely.
2
For information on the IBM Statement of Limited Warranty, visit

http://www.ibm.com/servers/support/machine_warranties/

Alternatively, this information is also available by contacting your IBM representative or reseller. Copies are available upon request.

Note: The information in IBM announcement letters is subject to change without notice, consult the IBM Sales Manual, or your IBM marketing representative or reseller, for the most current information regarding IBM products.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 106-161

Trademarks

 
Remote Deployment Manager is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter, ServerProven, and PowerPC are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

An installation and user's guide, and safety and warranty publications are shipped with each BladeCenter® H Chassis.

The following publications are available immediately.

                                                       Order
Title                                                  number
 
BladeCenter Solutions                                  GM13-0173
xSeries(R) Family Brochure                             GM13-0128

The BladeCenter H Chassis Installation and User's Guides and Hardware Maintenance Manuals , in U.S. English versions, are available from our Web site

Displayable softcopy publications

Publications are offered in displayable softcopy form.

These displayable manuals can be used with the BookManager® READ licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files.
 
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Services

IBM Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

Physical specifications

BladeCenter H Chassis

                                      8852-4Xx
 
Blade server bays (type) --           High-availability midplane
 Blades server standard  --           0
 Blades server maximum   --           14
PCI slots --                          0
I/O module bays --                    10
Management modules --                 2
 Standard --                          1
Additional --                         1
DVD-ROM (USB) --                      1
USB port -- Front                     2
Diskette drive --                     0
Power supply modules --               2900 W
 Number standard --                   2 with fan packs
 Maximum --                           4 with fan packs
 Hot-swap --                          Yes
 Redundant power --                   Standard
 Auto restart --                      Yes
Cooling --                            2 blowers
 Redundant --                         Yes
 Hot-swap --                          Yes

Electrical

BladeCenter H Chassis

  • 200-208 (nominal) V ac; 50 Hz or 60 Hz; 40 A
  • 220-240 (nominal) V ac; 50 Hz or 60Hz; 37 A
  • Input kilovolt-amperes (kVA) (approximately):
    • Minimum configuration: 0.5 kVA
    • Maximum configuration: 8.0 kVA
  • Btu output:
    • Minimum configuration — 1705 Btu/hr (500 VA)
    • Maximum configuration — 27280 Btu/hr (8000 VA)
  • Acoustical: Declared sound power level — 7.5 bels

Standards: This system supports or complies with the following standards:

  • Hardware-enabled to meet the International Organization for Standardization (ISO) 9241, Part 3

Equipment approvals and safety

  • FCC — Verified to comply with Part 15 of the FCC Rules, Class A
  • Canada ICES-003, issue 4, Class A
  • UL/IEC 60950-13
  • CAN C22.2 No. 60950-1-03
  • NOM-0193
3
These servers are certified by the respective UL and NOM agencies.

Operating environment

  • Temperature:
    • 10.0° to 35.0°C (50° to 95°F) at 0 to 914 m (0 to 3,000 ft)
    • 10.0° to 32.0°C (50° to 90°F) at 914 to 2,133 m (3,000 to 7,000 ft)
  • Relative humidity: 8% to 80%
  • Maximum altitude: 2,133 m (7,000 ft)

Compatibility: The BladeCenter H 8852-4Xx supports:

  • Blades HS20
  • Blades JS20
  • Blades JS21
  • Blades LS20
  • Blades HS40
  • BSE-1, BSE-2
  • PEU-1, PEU-2

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with xSeries servers, visit

Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for xSeries servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations: This BladeCenter H Chassis requires 200 to 240 V ac power.

Planning information

Customer responsibilities: This product is designated as customer setup. Customer setup instructions are shipped with the product.

Configuration information

BladeCenter H Chassis configuration: A control panel located on the right side of the unit contains the following status LEDs:

  • Power good
  • Chassis location
  • Over temperature
  • Information
  • General fault

Two USB ports are located at the bottom right of the control panel, and a DVD-ROM drive is included. An optional USB-attached 1.44 MB diskette drive is available.

Four power modules are front loading for serviceability.

The rear housing contains:

  • Two hot-swap, redundant blower assemblies in the center, mounted one on top of the other
  • Ten I/O module bays
  • One standard management module for KVM/Management and one additional management module bay

Rack installations: The BladeCenter H Chassis 9 U rack-drawer enclosure is designed to be installed in a 19-inch rack cabinet designed for 28-inch deep devices, such as the NetBAY42 ER, IBM S2 42U SR, IBM S2 25U SR, or NetBAY11.

If you choose not to use an IBM rack:

  • The rack must meet EIA™-310-D standards for mounting flanges and hole locations.
  • The front to rear distance of the mounting flanges must be between 698.5 mm and 762 mm (27.5 and 30 inches).
  • The thickness of the mounting flanges must be between 1.9 mm and 3 mm.
  • The mounting flanges must have either 7.1-mm (.28-in) diameter holes or 9.6-mm (.38-in) square holes on the standard EIA hole spacing.
  • The rack must have a minimum depth of 70 mm (2.76 in) between the front mounting flange and inside of the front door for appropriate cooling.
  • The rack must have a minimum depth of 157 mm (6.2 in) between the rear mounting flange and inside of the rear door to install the server and make space for cable management.
  • The minimum side-to-side clearance in the rack between the front and rear mounting flanges must be 467 mm (18.2 in) to accommodate the width of the server and the slide mounting brackets.
  • The minimum side-to-side clearance in the rack between each door and the mounting flanges must be 484 mm (19.1 in.) to accommodate the slide mounting brackets.
  • The rack must not prevent the flow of cool air into the front of the rack and hot air out of the rear of the rack (front and rear doors, if present, must be perforated).
  • It is recommended that any side and top panels be used to try and prevent any unnecessary recirculation within the rack. In addition, it is also strongly recommended that any adjoining racks be sealed between them, also to prevent recirculation. Any openings between, above, or below the rack equipment, can cause significant increase in inlet temperature (and hence increase fan and blower speeds undesirably) from this recirculation, so it should be avoided if at all possible.
  • All empty EIA space in the rack must be closed off with filler panels to prevent the recirculation of air within the rack.
  • The weight-handling capacity of the rack must be able to support the maximum rack configuration, including all servers, external cables, and PDUs.
  • The rack must provide proper stabilization so that the rack does not become unstable when servers are pulled out for service.

Power considerations: BladeCenter H Chassis comes with one pair of 2,900-watt 200 to 240 V ac power modules. These standard power modules support blade server bays one through seven with power redundancy.

Cable orders: Each BladeCenter H Chassis contains one or two management modules with Ethernet connections. The RJ-45 connectors provides a 10/100 Base-T interface (at either half or full duplex) for connecting twisted-pair cable to an Ethernet network. Cabling is not included with the BladeCenter. To connect the management modules to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

Each BladeCenter H Chassis can contain several switch modules which have cabling requirements of their own, none of which is included with the BladeCenter.

Installability: The BladeCenter H Chassis requires approximately 30 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional options, or features.

Packaging

BladeCenter H Chassis

Product               Package description                  Boxes
 
BladeCenter           System Unit Carton                   1
 
                      Contents:
 
                      BladeCenter Unit                     1
                      Publications/CD Package              1
                      Rack kit:                            1
                       Rails
 
BladeCenter           Publications/CD Package              1
 
                      Contents:
 
                      Installation Guide
                      Safety, Contents, and About
                       Your Documentation Flyers
                      ServerGuide(TM) Coupon
                      Documentation CD-ROM
                      Installation Template

Related options

BladeCenter 2,900-Watt Power Supply Module pair

  • One power supply module pair (two power supplies)
  • Redundant Management Module (one management module)
  • Serial port breakout cable (one serial port breakout cable)
  • Power cords
    • Triple IEC 320 C20 power cord
    • Dual NEMA L6-30P power cord
    • IEC 309 32A/IEC 320 C20 power cord
    • Korean power cord
    • Australia/New Zealand power cord

Supplies: IBM BladeCenter power option can be purchased through dealers.

Security, auditability, and control

Security and auditability features include:

  • A logon password provides control of who has access to the management module (and hence management access to any switch modules and blade servers installed in the chassis).

Limitations: The BladeCenter H Chassis has no security intrusion detection; therefore, it should be installed in a rack environment that provides security through lockable doors or other security measures. It is a customer's responsibility to ensure that the chassis is secure.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional-charge enhancement to the service and support on the IBM eServer. You should benefit from greater system availability due to faster problem resolution and preemptive monitoring. IBM Electronic Services is comprised of two separate, but complementary, elements: IBM Electronic Services news page and IBM Electronic Service Agent™.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.

The IBM Electronic Service Agent is no-additional-charge software that resides on your IBM eServer system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic, customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems.

To learn how IBM Electronic Services can work for you, visit


 
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Terms and conditions

IBM Global Financing: Yes. To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to:

    Warranty Information
    P.O. Box 12195
    Research Triangle Park, NC 27709
    Attn: Dept. JDJA/B203

Warranty period

  • System hardware — Three years
  • Optional features — One year

Optional IBM features initially installed in an IBM system carry the same warranty and warranty service support category as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.

Warranty service

If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer Replaceable Unit ("CRU") (for example, keyboard, mouse, speaker, memory, hard disk drive) Service and On-site Service for other selected parts.

Customer Replaceable Unit (CRU) Service: IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. CRUs are designated as being either a Tier 1 or a Tier 2 CRU. Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU, at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • Bezel
  • Fillers
  • Shell
  • System Service Label
  • Rack Kit
  • CD-RW Combo
  • Tray, Media
  • Rear Panel, Card/Cable Asm
  • Management Module
  • Blower
  • Fan Pack
  • Power Supply
  • Line Cord
  • Cable, Serial Port Breakout

On-site Service: IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-county service delivery is used.

Call IBM at 800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

International Warranty Service (IWS): International Warranty Service is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

To determine the eligibility of your computer and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement 601-034 , dated September 25, 2001.

Note: Due to the Earth's magnetic field, cathode ray tube (CRT) monitors are manufactured to work in northern, southern, and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect flat panel LCD monitors.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac®, ServiceSuite™, and ServiceElect: ServicePac, ServiceSuite, and ServiceElect provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty Service Upgrade: During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following Warranty Service Upgrade options are available:

  • On-site Service — IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response.
  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 2 hour average response.

Maintenance Service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

Customer Replaceable Unit (CRU) Service: If your problem can be resolved with a Customer Replaceable Unit ("CRU") (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

On-site Service: IBM On-site Repair (IOR). IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following On-site Service options are available:

  • On-site Service — IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response.
  • On-site Service — IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, 4 hour average response.
  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response.
  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 2 hour average response.

Maintenance Service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative Service (Warranty Service Upgrades): During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability.

Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following Warranty Service Upgrade option is available.

  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response.

Maintenance Service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM Web site. You must follow the problem determination and resolution procedures that IBM specifies. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

Customer Replaceable Unit (CRU) Service: If your problem can be resolved with a Customer Replaceable Unit ("CRU") (for example, keyboard, mouse, speaker, memory, hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, (1) return instructions and a container are shipped with the replacement CRU, and (2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 30 days of your receipt of the replacement.

On-site Service: IBM On-site Repair (IOR). IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

The following On-site Service options are available:

  • On-site Service — IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next business day response.
  • On-site Service — IBM On-site Repair (IOR), 24 hours per day, 7 days a week, 4 hour average response.

Non-IBM Parts Support

Warranty Service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty Service Upgrades and Maintenance Services: Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification: One

Field-installable features: Yes

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No. This product does not contain Licensed Internal Code or Licensed Machine Code.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Product charges

                     Machine               Part        List
Description          type        Model     number      price(4)
 
IBM BladeCenter      8852        4XU       88524XU      $3,849
 H Chassis
 
BladeCenter                                25R5778         849
 Advanced
 Management
 Module
BladeCenter H                              25R5783         145
 Double 30A
 NEMA L6-30P
 (208V) 4.3M
BladeCenter H                              25R5784         225
 Dual 32A IEC
 309 P+N+G/16A
 IEC 320-C20
 (230V) 4.3 M
BladeCenter H                              25R5785          89
 Triple 16A
 IEC 320-C20
 (200-240V) 2.8M
BladeCenter H                              40K9605          99
 Serial Port
 Breakout Cable
BladeCenter H                              25R5811         205
 Double 30A KSC
 8305 (S. Korea)
 (220V) 4.3 M
BladeCenter H                              25R5812         219
 Dual 32A AS/NZS
 3112/16A IEC
 320-C20 (AUS/NZ)
 (230V) 4.3 M
BladeCenter H                              31R3335       1,099
 2900W AC Power
 Module pair with
 Fan Pack
4
IBM list price does not include tax or shipping and is subject to change without notice. Reseller prices may vary.

Maintenance service charges

ServicePac for Warranty Service Upgrade (WSU) and maintenance charges

Machine                                              ServicePac
type/model          Description                      part number
 
8852                3-year WSU, IOR 24 x 7           21P2065
                    2-hour average response
 
8852                3-year WSU, IOR 24 x 7           30L9185
                    4-hour average response
 
8852                3-year WSU, IOR 9 x 5            41L2736
                    4-hour average response
 
8852                1-year IOR 24 x 7 (MA)           69P9385
                    2-hour average response
 
8852                2-year IOR 24 x 7 (MA)           96P2104
                    2-hour average response
 
8852                4-year IOR 24 x 7                69P9205
                    2-hour average response
 
8852                5-year IOR 24 x 7                69P9209
                    2-hour average response
 
8852                1-year IOR 24 x 7 (MA)           69P9384
                    4-hour average response
 
8852                2-year IOR 24 x 7                96P2103
                    4-hour average response
 
8852                4-year IOR 24 x 7                69P9204
                    4-hour average response
 
8852                5-year IOR 24 x 7                69P9208
                    4-hour average response
 
8852                1-year IOR 9 x 5 (MA)            69P9383
                    4-hour average response
 
8852                2-year IOR 9 x 5 (MA)            96P2102
                    4-hour average response
 
8852                4-year IOR 9 x 5                 69P9203
                    4-hour average response
 
8852                5-year IOR 9 x 5                 69P9207
                    4-hour average response
 
8852                1-year IOR 9 x 5 (MA)            69P9382
                    NBD response
 
8852                2-year IOR 9 x 5 (MA)            96P2101
                    NBD response
 
8852                4-year IOR 9 x 5                 69P9202
                    NBD response
 
8852                5-year IOR 9 x 5                 69P9206
                    NBD response

For ServicePac prices, visit:

Maintenance service charges (legacy) (IOR)

Alternative service (warranty service upgrades)

                     Machine             IWR
Description          type/model          24 x 7
 
BladeCenter          8852                $750

Maintenance service

                     Machine             IO8             IOR
Description          type/model          9 x 5           24 x 7
 
BladeCenter          8852                $380            $570

For ServiceElect (ESA) Maintenance Service Charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

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IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology life cycle. For more financing information, visit

Trademarks

 
IBMLink, EIA, ServerGuide, Electronic Service Agent, and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
BladeCenter, xSeries, BookManager, and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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