Next-generation Self Checkout Modular Solutions redesigned and improved to better meet the needs of shoppers and retailers

IBM United States Hardware Announcement 105-482
December 6, 2005

 

 ENUS105-482.PDF (45KB)

Table of contents   Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Product positioning TOC link Order now
TOC link Statement of general direction  
 
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At a glance

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IBM Self Checkout Modular Solutions offer:

  • Improved ergonomic lane design for easier and faster usability
  • Improved serviceability and simplified maintenance for the retailer
  • Improved cash management with smaller cash dispenser cassettes and an optional high-capacity coin hopper
  • New and improved bagging options to better meet the footprint and throughput needs of retailers

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

Based on extensive market research, and in partnership with our customers, IBM has redesigned the Self Checkout Modular products (Model 131, Model 171, and Express Plus Models 151, 152, and 153). Benefits of the new hardware design include:

  • More ergonomic placement of devices for easier and faster shopper usability
  • Larger bagging areas for easier bagging and higher bagging capacity
  • Easier front access and serviceability to simplify maintenance and enable back-to-back configurations
  • Easier cash management with a new retail-friendly bill/note cassette and an optional high-capacity coin hopper
  • More work space for the shopper to place personal items and items for purchase

In addition, a new six-bag carousel scan-and-bag Model 151 has been added to the product line.
 
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Key prerequisites

Refer to the Description section.


 
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Planned availability dates
  • For all but the features below: December 16, 2005
  • For feature numbers 1558, 1564, and 1703: February 10, 2006
  • For Model 151 and feature numbers 1566, 1567, and 1568: March 3, 2006

 
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Description

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New modular design

The new modular design was developed to better meet the needs of the market from the perspective of both the user (shoppers) and our retail customers. Based on primary research conducted by IBM and input from the IBM human factors team, the redesign addresses the following usability needs in the following ways:

  • Greater ease of use — Logical intuitive workflow
    • All devices reachable from one location
    • Tendering devices located between display and belt/bagging area
    • All payment devices located in same area above the counter
    • Currency sensor and reminder messages when bills are left behind
    • Signature capture and coupon box easier to see and reach
    • ADA compliance
  • Privacy
    • PIN pad located on other side of display
  • Illumination
    • Some components requiring user action illuminated
  • Bagging
    • Increased bagging area

From the retailer's perspective, the new design also addresses:

  • Improved serviceability and front-end configuration flexibility with front serviceability, which enables back-to-back front-end layouts
    • System PC, security controller, and UPS on pull-out tray
    • Model 171 belts and pullout shelf
  • Less cash handling
    • Easier loading — coins poured directly into the hopper
  • Smaller retail-friendly cash/notes cassettes
  • Increased coin capacity
    • Six coin hoppers
      • Four times greater capacity than current solution
  • Three levels of security
    • Key access to the main panels
    • ATM-level security — Note and coin dispensers enclosed completely by steel enclosure
    • Second key needed to enter note and coin dispensers
      • Lockable note cassettes (not a standard feature)

The new Modular Solution also includes a new 6-bag carousel scan-and-bag Model 151. This solution provides all the benefits of our scan-and-bag functionality found in the 2- and 3-bag model options but now has an even higher capacity. It also is available with a feature option to add a secondary security shelf for large, bulky items that are not easily bagged.

The new Modular Solutions retain all of the current features and functions.

The Self Checkout Core Module contains:

  • An IBM SurePOS™ system unit
  • An IBM SurePoint™ 15-inch display
  • Bill and coin acceptors and dispensers
  • A coupon deposit box
  • Customer-furnished equipment (see below)
  • An IBM SureMark™ printer
  • A transaction awareness light
  • A proximity sensor

Customer-furnished equipment: Integration with a retailer's existing devices is seamless. This way, consumers interact with the same devices no matter which lane they choose, employees encounter the same equipment throughout the entire store, and retailers can maintain a consistent configuration of peripherals. Customer-furnished equipment includes:

  • Installed by IBM prior to shipment
    • Scanner/scales
    • PIN pads
    • Electronic Article Surveillance (EAS; not required for Express or Express Plus solutions)
  • Installed by customer after shipment
    • Electronic marketing
    • Wireless barcode scanners
    • Customer-furnished lane lights
    • Mobile Terminal, Symbol 8846 hardware

Bagging configurations: IBM Self Checkout solutions provide the flexible options retailers need to match specific in-store requirements. Choose from a range of footprints that incorporate conveyor-belt or scan-and-bag technology, then add your merchandising racks to hold impulse items and select design features and colors to match the look, feel, and customer flow of your stores. Multiple bagging options provide additional flexibility with different sizes and configurations to suit store format and volume:

  • Full-Lane
    • Bagging options and total lane length (with front basket/purse shelf) include: Small, 125 inches (317.5 cm); Medium, 135 inches (342.9 cm); Long, 145 inches (368.3 cm); Extra Long, 155 inches (393.7 cm); or Wide, 177 inches (449.6 cm).
    • An additional carousel four-position bagging unit option can be attached to the end of the bagging area.
    • All options feature weight and dimensional security.
  • Express Plus
    • Model 151 six-bag carousel with optional secondary item shelf
    • Model 152 two-bag waterfall (tiered) design
    • Model 153 three-bag with two bags side-by-side and third tiered
    • Weight security on all options
  • Express
    • Single bagging unit
    • Item shelf
    • No security

IBM Self Checkout software: IBM Self Checkout solutions come with unique software available only from IBM. This software controls the lane logic and functionality as well as integrating seamlessly to your POS. Refer to Software Announcement 204-076 , dated April 27, 2004 (IBM Self Checkout Application), for further details. The software ships installed with the lane.

Back Office System Server (BOSS)

  • Includes:
    • IBM SurePOS 782
    • Keyboard
    • Mouse
    • 17-inch CRT
    • Built-in UPS
  • Provides system management and update functions, including:
    • Automated report generation
    • Software distribution
    • Security database management
    • Quick lookup screen manager
  • Mobile Terminal software for handheld devices, allowing remote monitoring and control of (some) lane functions, including age verification and error messaging

Accessibility by people with disabilities

All IBM Self Checkout solutions comply with IBM's CI-162 for hardware, software, and documentation.

Section 508 of the U.S. Rehabilitation Act

All IBM Self Checkout solutions comply with IBM's CI-162 for hardware, software, and documentation.
 
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Product positioning

IBM's Self Checkout solutions are positioned to accommodate the needs of a wide variety of retail segments and store formats with a flexible product line that allows retailers to customize the offering to their unique front-end configuration and store volume needs.

The Modular Solutions (Models 131, 151, 152, 153, and 171) are intended for traditional lane-based retail environments such as grocery stores, mass merchandisers, warehouse clubs, and home improvement centers. These solutions provide a wide variety of bagging options to meet the footprint, transaction sizes, product variety, and security these segments require.

All solutions are designed to be intuitive, easy-to-use solutions which help enable retailers to improve customer satisfaction, reduce costs through flexible labor management, and protect profitability by minimizing shrinkage.

The Self Checkout solutions function with retail-proven software integrated to each customer's POS to ensure error-free operation and ease of use for shoppers and front-end staff.
 
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Statement of general direction

IBM is announcing a statement of direction for the future introduction of a line of new products that will provide unique advantages for new and existing retail segments. IBM intends to provide new Self Checkout solutions that deliver the following benefits:

  • All components will be integrated tightly into one footprint for efficient space utilization.
  • The model will integrate seamlessly into front-end counter checkout formats to maintain natural traffic flow without taking up more floor space as well as a stand-alone unit.
  • A broad set of standard features will be integrated into the solution to allow for customization to better meet the unique needs of each retailer.
  • The solution will be enabled for convertibility to "cashier mode" for manual operation by store personnel.

Integrated model

The integrated model will be:

  • Integrated Dual Station Scan and Bag, a dual-station, scan-and-bag solution that features two combined self checkout units designed to fit seamlessly into counter-style front-end checkout formats (or as a stand-alone unit) and share a common cash dispenser.

This new model is being developed in collaboration with retail customers that are leaders in their segments. Through this collaboration, IBM is developing this solution with unique features that are unmatched in the marketplace. The new solution will primarily be targeted to drug/pharmacy, convenience, and other retail segments with front-end counter checkout configurations. In addition, this solution can be implemented in perimeter departments of existing grocery and mass merchant retailers as a stand-alone or integrated unit. The new solution further demonstrates IBM's self checkout leadership.

All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 105-482

Trademarks

 
SurePOS, SurePoint, and SureMark are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Publications

The following documents can be downloaded from the Retail Store Solutions (RSS) Web site

                                                         Order
Title                                                    number
 
IBM Self Checkout Solution 4845                          GC30-9732-00
 Overview Models 131, 151, 152,
 153, and 171
IBM Self Checkout Solution 4845                          GC30-9733-00
 Installation Guide Models 131,
 151, 152, 153, and 171
IBM Self Checkout Solution 4845                          GC30-9734-00
 Operations Guide Models 131, 151,
 152, 153, and 171
IBM Self Checkout Solution 4845                          S131-0106-00
 Parts Manual Models 131, 151,
 152, 153, and 171
IBM Self Checkout Solution 4845                          GY27-0442-00
 Service Guide Models 131, 151,
 152, 153, and 171

At the Web site, access the following:

  • Select Support
  • Select IBM Self Checkout
  • Select the publication desired

 
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Services

Integrated Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

  • Temperature: +10° to 40°C (50° to 104°F)
  • Relative humidity: 20% to 80%
  • Electrical power:
    • Express: 120 volts, 60 Hz, 6 amps
    • Express Plus: 120 volts, 60 Hz, 6 amps
    • Full-Lane: 120 volts, 60 Hz, 10 amps

Physical specifications

                Length             Depth            Height
 
Modular
 Full-Lane
 Model 171:
 
Full-Lane       317.5 cm (125 in)  88.9 cm (35 in)  127 cm (50 in)
 Small Bagger
Full-Lane       342.9 cm (135 in)  88.9 cm (35 in)  127 cm (50 in)
 Medium Bagger
Full-Lane       368.3 cm (145 in)  88.9 cm (35 in)  127 cm (50 in)
 Large Bagger
Full-Lane       393.7 cm (155 in)  88.9 cm (35 in)  127 cm (50 in)
 Extra Large
 Bagger
Wide Lane       449.6 cm (177 in)  88.9 cm (35 in)  127 cm (50 in)
 
1-Bag Shelf     Add 0.28 m (11.1 in) to overall length
4-Bag Carousel  Add 0.77 m (30.2 in) to overall length
Integrated      Add 0.64 m (25.3 in) to overall length
 Paystation
Detached        .51 m (20 in)      .78 m (31 in)    1.20 m (47.1 in)
 Paystation
 
Modular Express
 Plus models
 
Model 151 6-    211.8 cm (83.4 in) 111.9 cm         127 cm (50 in)
 Bag Carousel                       (44.9 in)
Model 152       162.6 cm (64 in)   88.9 cm (35 in)  127 cm (50 in)
 w/2-pos Bagger
Model 153       181.9 cm (71.6 in) 88.9 cm (35 in)  127 cm (50 in)
 w/3-pos Bagger
 
Modular Express
 model
 
Model 131       130.7 cm (51.5 in) 88.9 cm (35 in)  127 cm (50 in)

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Planning information

Customer responsibilities: It is recommended that the customer inform IBM at least 90 days in advance of any software or hardware changes affecting the front-end conventional or self-checkout lanes. This advanced communication will allow IBM to work with the customer to implement a plan so the self-checkout lane and/or software may be revised to accommodate changes requested by the customer.

Customer-requested changes may result in billable IBM services that are not included as part of the standard IBM Software Maintenance offering. These billable services could include but are not limited to:

  • Integration of the customer's unique POS environment with a given IBM Self Checkout Application version or release update (that is, customer changing POS applications)
  • Changes to the customer's base POS application (that is, changes to print and display lines)
  • Functional enhancements to the customer's self-checkout application (that is, providing for gift card activation at the lane)
  • Integration of new or additional peripheral devices into the customer's self-checkout environment (that is, new or different PIN pads, scanner scales, or coupon printers)
  • Firmware updates for third-party OEM devices (such as bill and coin acceptors and dispensers)

These services are subject to appropriate service charges and are processed through your local IBM RSS services organization.

Standard IBM Software Maintenance (SWM) highlights include:

  • IBM makes available to you the most current commercially available version, release, or update to all of the programs for which you acquire SWM under this Agreement, should any be made available.
  • IBM provides you assistance for your (1) routine, short duration installation and usage (how-to) questions; and (2) code-related questions.
  • IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (IBM published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For details, consult the IBM Software Support Guide , which may be found at
  • In some instances, IBM may request that you allow it to remotely access your system to assist you in isolating the software problem cause.
  • SWM does not include assistance for (1) the design and development of applications, (2) your use of programs in other than their specified operating environment, or (3) failures caused by products for which IBM is not responsible under this Agreement.

Further information and documentation explaining IBM Software Maintenance can be found through the following resources:

Hardware: In order effectively manage the IBM Self Checkout Solution and reduce unnecessary down time, the customer has certain responsibilities and maintenance tasks that are not provided by IBM through the services contract. These responsibilities and tasks include:

Cash and coin cassette maintenance

  • Empty cassettes — Users must ensure the correct currency is loaded in the correct cassette.
  • Low currency in cassette — Users are responsible for ensuring adequate quantities of currency are loaded in cassettes — that is, must clear low currency warning by reloading.
  • Wrong denomination currency in cassettes — Customers are responsible to ensure the correct currency is loaded in the correct cassette.
  • Currency quality/stacking within a cassette — Users must ensure individual bills are flat, undamaged, and neatly stacked in the cassette.
  • Currency jams within a cassette — If a jam occurs, users are responsible for removing the currency causing the problem, then restacking and reloading as necessary.
  • Seating/reseating currency cassettes or diverter bin — Cassettes must be fully seated; often it is necessary to remove and reseat a cassette several times to achieve the proper seating.
  • Locking pin on cassette open — After seating the cassette, the user must actuate the can pin to lock the cassette in place.
  • Locking bill acceptor cassette — The user must ensure the bill acceptor "dial" locking mechanism is fully rotated to lock the cassette in place.
  • Missing bill acceptor cassette — The user is responsible for inspecting the bill acceptor to verify the cassette is in place and correctly mounted.
  • Debris in bill accept channel (Mars Punch installations only — as Punch is customer accessible) — The customer is responsible for clearing the accept channel using the procedure provided.

Powering off

  • Power-off to lane — Customers are required to ensure adequate power of the correct voltage is supplied to the lane power cord (that is, the wall plug).
  • Power-off to display — If there is no apparent display, customers are required to ensure the display is powered-on using the procedure provided.
  • Power-off to lane PC — If the power LED on the lane PC is off, customers are required to power it on using the procedure provided.

Scanner scale management and troubleshooting

  • Zeroing scanner scale — Users are required to periodically zero scanner scales using the procedure provided by the scanner manufacturer.
  • Objects on scanner/security scale causing incorrect weights — Customers must ensure scales are clear and free from foreign objects.
  • Debris causing scanner scale error — Users are responsible for clearing debris under scanner scale tray using procedures provided by the scanner manufacturer.

Audio levels

  • Sound muted in Microsoft™ Windows™ — Users are required to verify that the volume is adequate using the Windows procedure.

Replacement cards and keys

  • Order/deliver shopper assistant cards — Shopper assistant cards are ordered as supplies, not via IBM Service.
  • Order/deliver keys — Lane keys are ordered as supplies from IBM, not via IBM Service.

Customer network setup and support

  • Network cabling — Customers are responsible for all network connections, cabling, and devices and should follow internal procedures for identifying and resolving network problems.
  • Lane communication problems — The network status must be tested prior to calling IBM Service.
  • Network cable unplugged.
  • OEM network devices (switches, hubs, routers, and so on) off or failing.
  • Network — Customer provider/store operations related.
  • BOSS display/mouse/keyboard cable not plugged in — BOSS must be correctly configured and all cables verified prior to calling IBM Service.

Lane light maintenance

  • Incorrect wattage bulb in lane light — If lane light is out, or lane is not on, the customer must verify the lane circuit breaker is on and that the lane light has a 40W maximum light bulb.
  • No bulb in lane light — If lane is on, but light is out, the user must replace the lane light with a 40W maximum bulb.
  • Failed bulb in lane light — If lane is on, but light is out, the user must replace lane light with a 40W maximum bulb.

Printer maintenance

  • No paper in printer — Users must ensure the correct paper is loaded in the printer.
  • Paper jam in printer — Users must clear print head area jams prior to calling IBM Service.

Power problems and circuit breakers

Note: The following require some safety language and a reference to the safety manual.

  • Site circuit breaker off — Store must verify that power is available to the lane at the receptacle the lane power cord is plugged to.
  • Lane circuit breaker off — If lane circuit breaker is off, the customer must verify that a 40W bulb is present in the lane light, then flip the breaker on and perform the normal start-up procedure.
  • Site power problem — If power is not available at receptacle, the customer must follow store procedures.
  • Power plug loose/out of receptacle — Users must verify the lane power cord is fully seated in the receptacle.
  • EPO pressed as a lane power off (not related to an emergency) — The EPO is not a power switch and should be used only in an emergency. If the lane is not functioning and there is power available, make sure the EPO is not activated by pulling the Red EPO switch outwards, and then press the Green button prior to calling IBM Service.
  • CFE unplugged (scanner, PIN pad) — Users must verify all attached devices are fully plugged.

Customer-supplied equipment

  • CFE/OEM equipment failure (scanner, PIN pad, slice, coupon, non-SCS, and so on) — Users must verify problems are with IBM hardware prior to calling IBM Service.
  • OEM/customer POS error — IBM Service should not be called for application problems.

Cable orders: A power cord is shipped with every IBM Self Checkout solution. You must specify the plug type (locking/non-locking) for each lane's system unit.

Direct customer support: Installation and technical support is provided to customers through IBM account teams and IBM Retail Marketing Specialists.

Security, auditability, and control

Bill and coin security: The IBM Self Checkout solution provides secure cabinetry for bill and coin acceptors and dispensers. Each retailer will receive one common keylock combination for their chain from a choice of 10. In addition, the new design has reinforced steel enclosures around the cash and coin dispensing devices available with an additional optional lock feature for added protection.

Coupon security: The IBM Self Checkout solution provides for a secure coupon drop box which is accessed through the locked lower cabinet which has a locking feature.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: No

Warranty period: 90 days.

IBM 4845 Warranty and Maintenance Services do not include: Warranty and Maintenance Services provided by IBM do not include maintaining the lane equipment not supplied by IBM (that is, scanner/scale, base unit, MSR/PIN pad, EAS equipment, handheld devices), maintaining the Mobile Terminal (such as the Symbol 8846), or assistance with normal operations of the Self Checkout solution and the customer's standard store POS hardware, including the POS hardware located at the payment station. Contact your ITS Sales Representative for more information on possible OEM coverage for these exceptions.

Warranty service: IBM On-site Service — 24 hours per day, 7 days a week, same-day response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Usage plan machine: No

IBM hourly service rate classification: One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

Graduated program license charges apply: No. This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.
 
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Prices

Contact your IBM representative for charges information for this announcement.
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:     800-IBM-CALL (426-2255)
 Fax:       800-2IBM-FAX (242-6329)
 Internet:  callserv@ca.ibm.com
 Mail:      IBM Americas Call Centers
            Dept. Teleweb Customer Support, 9th floor
            105 Moatfield Drive
            North York, Ontario
            Canada M3B 3R1
 
 Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
SurePOS is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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