IBM Proactive Support offers additional options that help provide greater flexibility when customizing support

IBM Europe Services Announcement ZS22-0011
April 19, 2022

Table of contents
OverviewOverviewCountry availabilityCountry availability
Planned availability datePlanned availability date


At a glance

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As the digital world continues to transform, IBM® is dedicated to making sure IT infrastructures keep running around the clock. By offering additional options that can be included on top of IBM Proactive Support, clients will have more ways to leverage services and support needs to help ensure optimal uptime and performance.



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Overview

Top rule

Proactive Support additional options go even further to deliver the types of services and support you need as your business continues to grow and evolve. Options include:

  • IBM Proactive Support for AIX® and IBM i Additional Options (6942-43X)
  • IBM Proactive Support for Storage Additional Options (6942-43W)
  • IBM Proactive Support for IBM Z® Additional Options (6942-72N)

Proactive Support additional options include several components:

Health Checks for IBM Power® and IBM Storage

This option is designed to:

  • Assess the health and resilience of your system
  • Validate the functional integrity of eligible machines
  • Provide the status of the connections within your environment to help keep it running optimally and to flag potential problems before they arise

Frequency of Reports and Status Calls

This option enables you to customize report intervals to meet the specific needs and demands of your complex business.

Onsite Reviews

This option is designed for clients who wish to have IBM participate in person for status meetings and report reviews to help provide a more engaging and personalized experience.



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Planned availability date

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April 22, 2022

Availability within a country is subject to local legal requirements.



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Accessibility by people with disabilities

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Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.



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Country availability

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Country Planned availability date
Europe
Albania April 22, 2022
Austria April 22, 2022
Belgium April 22, 2022
Bulgaria April 22, 2022
Croatia April 22, 2022
Cyprus April 22, 2022
Czech Republic April 22, 2022
Denmark April 22, 2022
Finland April 22, 2022
France April 22, 2022
Germany April 22, 2022
Greece April 22, 2022
Hungary April 22, 2022
Ireland April 22, 2022
Israel April 22, 2022
Italy April 22, 2022
Netherlands April 22, 2022
Norway April 22, 2022
Poland April 22, 2022
Portugal April 22, 2022
Romania April 22, 2022
Serbia April 22, 2022
Slovakia April 22, 2022
Slovenia April 22, 2022
Spain April 22, 2022
Sweden April 22, 2022
Switzerland April 22, 2022
Turkmenistan April 22, 2022
Ukraine April 22, 2022
United Kingdom April 22, 2022
Middle East and Africa
Angola April 22, 2022
Bahrain April 22, 2022
Egypt April 22, 2022
Ethiopia April 22, 2022
Ghana April 22, 2022
Kenya April 22, 2022
Morocco April 22, 2022
Nigeria April 22, 2022
Pakistan April 22, 2022
Saudi Arabia April 22, 2022
Senegal April 22, 2022
South Africa April 22, 2022
Tunisia April 22, 2022
Turkey April 22, 2022
Uganda April 22, 2022
United Arab Emirates April 22, 2022
United Republic of Tanzania April 22, 2022
Zimbabwe April 22, 2022
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