Revised country availability: IBM Storage Expert Care and Committed Fix for the IBM FlashSystem family

IBM Europe Software Announcement ZP22-0221
April 12, 2022

Table of contents
OverviewOverviewProgram numberProgram number
Effective dateEffective dateRegional availabilityRegional availability


Overview

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The country availability for IBM® Storage Expert Care and Committed Fix for IBM FlashSystem® 5200, FlashSystem 7200, FlashSystem 9200, FlashSystem 7300, and FlashSystem 9500 as announced in the following Services Announcements has changed:

  • FlashSystem 5200 ZS21-0002, dated February 9, 2021
  • FlashSystem 5200 ZS21-0010, dated March 16, 2021
  • FlashSystem 7200 and FlashSystem 9200 ZS21-0014, dated August 17, 2021
  • FlashSystem 7300 and FlashSystem 9500 ZS22-0001, dated February 8, 2022

Effective immediately, the following offerings are available in Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Serbia, Slovenia, and Ukraine, the Crimea, Donetsk, and Luhansk regions of Ukraine (Embargoed).

Machine Type/Model (MTM) Description
4663-A6x 1-5 year, Advanced Expert Care, 6hr Committed Fix
4663-A8x 1-5 year, Advanced Expert Care, 8hr Committed Fix
4663-AHx 1-5 year, Advanced Expert Care, 12hr Committed Fix
4665-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P8x 1-5 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-P8x 1-5 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4665-PHx 1-5 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-PHx 1-5 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4658-A6x 1-5 year, IBM Storage Expert Care Advanced, 6hr Committed Fix
4658-A8x 1-5 year, IBM Storage Expert Care Advanced, 8hr Committed Fix
4658-Ahx 1-5 year, IBM Storage Expert Care Advanced, 12hr Committed Fix
4658-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4658-P8x 1-5 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4658-PHx 1-5 year, IBM Storage Expert Care Premium, 12hr Committed Fix
4673-A6x 1-5 year, IBM Storage Expert Care Advanced, 6hr Committed Fix
4673-A8x 1-5 year, IBM Storage Expert Care Advanced, 8hr Committed Fix
4673-AHx 1-5 year, IBM Storage Expert Care Advanced, 12hr Committed Fix
4673-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P8x 1-5 year, IBM Storage Expert Care Premium, 8hr Committed Fix
4673-PHx 1-5 year, IBM Storage Expert Care Premium, 12hr Committed Fix

Effective immediately, the following offerings are available in Turkey.

Machine Type/Model (MTM) Description
4663-A6x 1-5 year, Advanced Expert Care, 6hr Committed Fix
4665-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4658-A6x 1-5 year, IBM Storage Expert Care Advanced, 6hr Committed Fix
4658-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix
4673-A6x 1-5 year, IBM Storage Expert Care Advanced, 6hr Committed Fix
4673-P6x 1-5 year, IBM Storage Expert Care Premium, 6hr Committed Fix

Storage Expert Care is not available in Angola, Andorra, Bouvet Island, British Indian Ocean Territory, Comoros, Monaco, Pitcairn, Saint Helena Ascension and Tristan da Cunha, Senegal, South Sudan, State of Palestine, Svalbard and Jan Mayen, Vanuatu, Western Sahara, and Yemen.

Effective immediately, Storage Expert Care for FlashSystem 5200, FlashSystem 7200, and FlashSystem 9200 is available in Tunisia.

Effective immediately, the following offerings are available in Pakistan:

IBM Storage Expert Care Advanced Committed Fix FlashSystem 7300

  • Storage Expert Care Premium, 24hr Committed Fix
  • Storage Expert Care Premium, 48hr Committed Fix
  • Storage Expert Care Premium, 72hr Committed Fix
  • Storage Expert Care Premium, 1hr Committed Contact

IBM Storage Expert Care Advanced Committed Fix FlashSystem 9500

  • Storage Expert Care Premium, 24hr Committed Fix
  • Storage Expert Care Premium, 48hr Committed Fix
  • Storage Expert Care Premium, 72hr Committed Fix
  • Storage Expert Care Premium, 1hr Committed Contact


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Effective date

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April 12, 2022.

Availability within a country is subject to local legal requirements.



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Program number

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Program number Description
5771-ECP Expert Care Premium 1 yr
5772-ECP Expert Care Premium 2 yr
5773-ECP Expert Care Premium 3 yr
5775-ECP Expert Care Premium 5 yr
5774-ECP Expert Care Premium 4 yr


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Regional availability

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Europe: Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holy See (Vatican City State), Hungary, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and United Kingdom

Middle East and Africa: Egypt, Ghana, Kenya, Morocco, Nigeria, Pakistan, Saudi Arabia, South Africa, Tunisia, Turkey, and United Arab Emirates

Trademarks

IBM and IBM FlashSystem are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

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