IBM Proactive Support for Power Systems has updated features and pricing structure for Australia and New Zealand

IBM Asia Pacific Software Announcement AP22-0140
April 12, 2022

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberRegional availabilityRegional availability
PublicationsPublications


At a glance

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IBM® Proactive Support for Power® Systems has been enabled in the IBM Power configuration tools for IBM AIX®, IBM i, and Distributor Linux® (Red Hat®, SUSE, or Ubuntu). This implementation simplifies and improves the acquisition of Proactive Support for new Power servers by helping to:

  • Streamline contracting and pricing processes
  • Maximize the potential for product resiliency
  • Lower overall operation cost


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Overview

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You can now enable new Power technology-based servers with the broad support service options of Proactive Support. Proactive Support for Power Systems is designed to provide an integrated approach to preventative, coordinated support for multiproduct and multivendor IT environments. It optimizes IT infrastructure availability and provides cost-effective support across all IBM hardware and system software, as well as for the most strategic non-IBM products, such as Linux, to help you maximize the return on your IT investment. When you choose Proactive Support for Power Systems, highly skilled support specialists will monitor and support your multivendor IT infrastructure. The support specialists:

  • Rapidly respond to critical threats and situations, using proprietary analysis tools
  • Act as a remote extension of your IT staff
  • Help to improve your system availability, productivity, and recoverability


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Key requirements

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If Proactive Support for AIX or IBM i is selected:

  • IBM SWMA for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)
  • IBM SWMA for the AIX-related or IBM i-related IBM Power license programs

If Proactive Support for Linux is selected:

  • Distributor Linux (Red Hat, SUSE, or Ubuntu) - Subscription and IBM Support Line for Linux
  • IBM Support Line for Linux


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Planned availability date

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April 12, 2022

Availability within a country is subject to local legal requirements.



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Description

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Proactive Support for Power Systems is an optional add-on to the base software (SWMA or Support Line) or hardware (warranty or HWMA) for Power servers that gives you a service solution for complex, versatile, and powerful IT products.

Proactive Support for Power Systems has three primary components:

  • Managed Support provides a named Remote Account Advocate who acts as an extension of your in-house staff within IBM Support and maintains regular communication with you through quarterly status calls and monthly electronic reports. The specialist maintains an up to-date awareness of your enhanced problem resolution service components.
  • Proactive Support offers a combination of analytical tools, such as Trial Sequential Analysis (TSA) and ProWeb, emergency maintenance notifications, automated alert reports on the latest AIX or IBM i maintenance, performance management summary reports, and expert advice by specialists who knows you and your environment.
  • Enhanced Problem Resolution offers fast, managed problem resolution through a dedicated team of product support specialists who can quickly diagnose a problem and either resolve it directly or route it to engage additional expert assistance.


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Program number

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Program number VRM Program name
5771-PXI 1.0.0 IBM Proactive Support for AIX/IBM i 1 Year
5773-PXI 1.0.0 IBM Proactive Support for AIX/IBM i 3 year
5771-PLX 1.0.0 IBM Proactive Support for Linux 1 Year
5773-PLX 1.0.0 IBM Proactive Support for Linux 3 Year
5775-PLX 1.0.0 IBM Proactive Support for Linux 5 Year
Program number Maintenance 1-year Program number Maintenance 3-year Program number
5771-PXI N/A N/A
5773-PXI N/A N/A
5771-PLX N/A N/A
5773-PLX N/A N/A
5775-PLX N/A N/A


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Publications

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A copy of the Client Notice and Agreement for Proactive Support for Power Systems are shipped with the order. Client Notice refers to the website where the agreement sets the terms of support for Proactive Support for Power Systems. The applicable agreement is posted on the website for the specific country or region in which the software is installed. The agreement does not require a client signature. The agreement terms govern the service. By the client ordering, making payment for, or using the service, the client accepts the terms of the agreement without modification. The service becomes subject to this agreement when IBM or your IBM Business Partner accepts your order or payment.



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client's environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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Technical information

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Specified operating environment

Hardware requirements

IBM Power10 technology-based server

Software requirements

If Proactive Support for AIX or IBM i is selected:

  • IBM SWMA for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)
  • IBM SWMA for the AIX-related or IBM-related IBM Power license programs

If Proactive Support for Linux is selected:

  • Distributor Linux (Red Hat, SUSE, or Ubuntu) - Subscription and IBM Support Line for Linux
  • IBM Support Line for Linux
IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Additional IBM support

IBM Client Engineering

Client Engineering is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with Client Engineering, you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. Client Engineering has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. Contact Client Engineering at sysgarage@ibm.com.

The IBM Electronic Service Agent

The IBM Electronic Service Agent, in combination with IBM Support, is dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with the Electronic Service Agent can automatically open a problem with IBM Support when covered under IBM warranty or maintenance agreements.

Integrated into the base operating system of IBM i, AIX, Power Linux Tools pack, and the Power hardware management console (HMC), the Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. The Electronic Service Agent includes a powerful web user interface, giving the administrator easy access to configurations, status, tool settings, problem information, and filters. System configuration and inventory information collected by the Electronic Service Agent also can be viewed on the IBM Support website and used to improve problem determination and resolution by you and the IBM support team.

For more information and documentation on how to configure and use the Electronic Service Agent, go to the IBM Electronic Service Agent website.

IBM Support is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. IBM Support enables you to gain easy access to IBM resources for assistance in resolving technical problems. The Call Home web, which is available from the My support menu with links to My systems and My inventory, and premium search functions make it easy for organizations with Electronic Service Agent enabled products to track system inventory and find pertinent fixes.

Planning information

Packaging

Not applicable



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Ordering information

Top rule

Consult your IBM representative or IBM Business Partner.


IBM Configurator for e-business (e-config)


New feature numbers

Proactive Support for AIX/IBM i 1 Year (5771-PXI) introduces the following feature numbers:

Program number Feature description OTC Feature number
5771-PXI PS for AIX/IBM i - 1PG00 2498
Program number Feature description Supply feature number
5771-PXI WW Notice doc (Agreements for IBM Software Support Services) 5809

Proactive Support for AIX/IBM i 3 Year (5773-PXI) introduces the following feature numbers:

Program number Feature description OTC Feature number
5773-PXI PS for AIX/IBM i - 3PG00 2091
Program number Feature description Supply feature number
5773-PXI WW Notice doc (Agreements for IBM Software Support Services) 5809

Proactive Support for Linux 1 Year (5771-PLX) introduces the following feature numbers:

Program number Feature description OTC Feature number
5771-PLX PS for Linux - 1PG00 2497
Program number Feature description Supply feature number
5771-PLX WW Notice doc (Agreements for IBM Software Support Services) 5809

IBM Proactive Support for Linux 3 Year (5773-PLX) introduces the following feature numbers:

Program number Feature description OTC Feature number
5773-PLX PS for Linux - 3PG00 2092

Program number Feature description Supply feature number
5773-PLX WW Notice doc (Agreements for IBM Software Support Services) 5809

IBM Proactive Support for Linux 5 Year (5775-PLX) introduces the following feature numbers:

Program number Feature description OTC Feature number
5775-PLX PS for Linux - 5PG00 0633
Program number Feature description Supply feature number
5775-PLX WW Notice doc (Agreements for IBM Software Support Services) 5809

Charge metric

The charge metrics for these licensed products can be found in the following License Information documents:

Program name PID number Charge Metric License Information document number
Proactive Support for AIX/IBM i 1 Year 5771-PXI Per Server N/A
Proactive Support for AIX/IBM i 3 Year 5773-PXI Per Server N/A
IBM Proactive Support for Linux 1 Year 5771-PLX Per Server N/A
IBM Proactive Support for Linux 3 Year 5773-PLX Per Server N/A
IBM Proactive Support for Linux 5 Year 5775-PLX Per Server N/A


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Terms and conditions

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The terms and conditions for Proactive Support for AIX and IBM i 1 Year and Proactive Support for AIX and IBM i 3 Year, as previously announced in Software Announcement AP18-0500, dated December 4, 2018, are unchanged.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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For all local charges, contact your IBM representative.



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Regional availability

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Australia and New Zealand

Trademarks

IBM, Power, AIX, IBM Z, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, i2, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.

The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a world­wide basis.

Red Hat is a registered trademark of Red Hat Inc. in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

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