拡張応答時間付きの IBM Technical Account Manager は、 IBM Power サーバーに追加サポート・オプションを提供します

日本 IBM のソフトウェア発表 JP22-03152022 年 7 月 26 日

Table of contents
概要概要PublicationsPublications
主要要件主要要件Technical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescription契約条件契約条件
Program numberProgram numberPricesPrices


概要

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IBM® Power® Expert Care は、 IBM Power サーバー 購入時のサービスおよびサポートを選択するための簡易形式です。 Power Expert Care は、 IBM Power サーバーのサポートアプローチを簡素化および標準化するように設計されており、シンプルでわかりやすい価格設定とサービスの選択が可能です。

Power Expert Care Premium は、複合化・複雑化する IT 環境の管理・保守に関連する運営コストを最小限に抑えながら、プロダクト・レジリエンシー (以下、ビジネス回復力) と信頼性の最大化を実現するように設計されています。プレミアム・サービスは、 IBM のスペシャリストへのより迅速で一貫性のあるアクセスが可能になるため、問題の解決を促進し、IT スタッフの効率を最適化できます。

テクニカル・アカウント・マネージャーは製品ベースのサポートを担当する重要な役割であり、対象範囲内のハードウェアと ソフトウェアの キー・クライアント・インターフェースとして 、 サポートとコンサルティングを提供し、優先度の高いサポート案件についてはダイレクト・エンゲージメントを提供します。



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主要要件

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  • Power 10 スケールアウトまたはミッドレンジ・サーバーのプレミアムエキスパートケアと、以下のオペレーティング・システムのいずれか。
    • AIX®
    • IBM i
    • Linux®
    • SAP Linux
  • IBM Software Maintenance (SWMA) は必須前提条件です
  • IBM Power Expert Care Premium では、 IBM ベーシック・ソフトウェア・サポート for Red Hat® もしくは SUSE プログラムが 必須前提条件です。
  • SAP HANA マシンの場合、SUSE または Red Hat Linux プログラム・サブスクリプション用の IBM ベーシック・サポートは Power Expert Care Premium TIER の必須前提条件です。


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Planned availability date

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July 29, 2022.

Availability within a country is subject to local legal requirements.



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Description

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A highly skilled Technical Account Manager will gather information about the client's business needs and technical environment to create a proactive technical support plan that is unique to each client. The service provides a package of deliverables that are reviewed with the client on a regular basis, including reports and preventive advice with systems information, security alerts, and preventive warnings, prepared using IBM proprietary analysis tools. Change assistance is provided within planned maintenance windows to get the most out of scheduled downtime and help reduce risk.

Technical Account Manager serves as the key client interface for in-scope hardware and software, delivering the following features:

  • Predictive support through Call Home Cloud Connect
  • Technical insights to help avoid client impact
  • Best practices documentation
  • Support for identifying the appropriate resource engagement and escalation paths
  • Single point of contact to help manage, coordinate, and escalate critical incidents
  • Resource engagement on behalf of the client with remote code load teams
  • Change management facilitation by communicating planned events to appropriate support teams
  • Enhanced response times of up to 30 minutes, 24 hours a day, seven days a week, for Severity 1 and 2 issues


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Reference information

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For more information about Power Expert Care, see Hardware Announcements JG22-0055, dated July 12, 2022, and JG22-0082, dated July 12, 2022.



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Program number

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Program number VRM Program name
5773-TA3 1.0.0 TAM for AIX and IBM i 3 Year
5774-TA4 1.0.0 TAM for AIX and IBM i 4 Year
5775-TA5 1.0.0 TAM for AIX and IBM i 5 Year
5773-TL3 1.0.0 TAM for Linux on Power 3 Y
5775-TL5 1.0.0 TAM for Linux on Power 5 Y
5773-TS3 1.0.0 TAM for SAP HANA 3 Year
5774-TS4 1.0.0 TAM for SAP HANA 4 Year
5775-TS5 1.0.0 TAM for SAP HANA 5 Year


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Offering Information

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Product information is available on the IBM Offering Information website.



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Publications

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None.



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Services

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at ibmsls@us.ibm.com.

To learn more, see the IBM Systems Lab Services website.

IBM Consulting™

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support, and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client's environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak® for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at sel@us.ibm.com.

For additional information, see the IBM Security Expert Labs website.



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Technical information

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Specified operating environment

Hardware requirements
  • Power S1024 (9105-42A)
  • Power S1022 (9105-22A)
  • Power S1022s (9105-22B)
  • Power S1014 (9105-41B)
  • Power L1024 (9786-42H)
  • Power L1022 (9789-22H)
  • Power E1050 (9043-MRX)
Software requirements

Technical Account Manager for AIX or IBM i

  • IBM SWMA for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)
  • IBM SWMA for the AIX-related or IBM-related IBM Power license programs

Technical Account Manager for Linux or SAP HANA

  • Distributor Linux (Red Hat, SUSE, or Ubuntu) -- Subscription and IBM Support Line for Linux
  • IBM Support Line for Linux
IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Additional IBM support

IBM Client Engineering for Systems

Client Engineering for Systems is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with Client Engineering for Systems, you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. Client Engineering for Systems has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. Contact Client Engineering for Systems at sysgarage@ibm.com.

Planning information

Packaging

This offering is accessed through the internet. There is no physical media or electronic deliverable.



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Ordering information

Top rule

Consult your IBM representative or IBM Business Partner.

IBM Configurator for e-business (e-config)

TAM for AIX and IBM i three-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5773-TA3 Support 3 Year Per Server with Variable Order Qty 1 2099

TAM for AIX and IBM i four-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5774-TA4 Support 4 Year Per Server with Variable Order Qty 1 0146

TAM for AIX and IBM i five-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5775-TA5 Support 5 Year Per Server with Variable Order Qty 1 0646

TAM for Linux on Power three-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5773-TL3 Support 3 Year Per Server with Variable Order Qty 1 2101

TAM for Linux on Power five-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5775-TL5 Support 5 Year Per Server with Variable Order Qty 1 0650

TAM for SAP HANA three-year 1.0.0 offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5773-TS3 Support 3 Year Per Server with Variable Order Qty 1 2100

TAM for SAP HANA four-year offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5774-TS4 Support 4 Year Per Server with Variable Order Qty 1 0150

TAM for SAP HANA five-year offers the following OTC feature numbers:

Program number Feature description OTC Feature number
5775-TS5 Support 5 Year Per Server with Variable Order Qty 1 0648

Charge metric

Charge metric information can be found in the corresponding License Information document.

Program name Program number Charge metric License Information document number
TAM for AIX and IBM i 3 Year 5773-TA3 Per Server N/A
TAM for AIX and IBM i 4 Year 5774-TA4 Per Server N/A
TAM for AIX and IBM i 5 Year 5775-TA5 Per Server N/A
TAM for Linux on Power 3 Y 5773-TL3 Per Server N/A
TAM for Linux on Power 5 Y 5775-TL5 Per Server N/A
TAM for SAP HANA 3 Year 5773-TS3 Per Server N/A
TAM for SAP HANA 4 Year 5774-TS4 Per Server N/A
TAM for SAP HANA 5 Year 5775-TS5 Per Server N/A



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契約条件

Top rule

この発表レターに記載されている情報は、参考のため、および便宜上の目的のためにのみ提供されています。 IBM とのあらゆる取引を規定する契約条件については、 IBM プログラムのご使用条件、 IBM インターナショナル・ パスポート・アドバンテージ® 契約、および IBM ソフトウェア・メンテナンス取得契約などの該当する契約書に記載されています。

ライセンス交付

お客様によるプログラムの使用は、 IBM プログラムのご使用条件 (ライセンス情報およびライセンス証書 (PoE) を含む) により規定されます。すべての許可使用に、PoE が必要です。

ソフトウェア・メンテナンス

IBM ソフトウェア・メンテナンス取得契約 (Z125-6011) は、ソフトウェア・サブスクリプション&サポート (ソフトウェア・メンテナンスともいう) に適用され、お客様の署名は必要ありません。

このプログラムは、 IBM プログラムのご使用条件 (IPLA) の下でライセンス交付を受け、これにより、プログラムのリリースおよびバージョンへの継続的なアクセスがサポートされます。 IBM は、お客様が取得された各プログラムの初期ライセンス取得に、1 年間のソフトウェア・サブスクリプション&サポート (ソフトウェア・メンテナンスともいう) を組み込んでいます。ソフトウェア・サブスクリプション&サポートの初期期間は、更新オプション (利用可能な場合) を購入することによって延長できます。このプログラムの使用には、プログラム使用のための一括払いのライセンス使用料と、電話によるサポート (通常の営業時間中の音声による障害サポート) およびサポートの有効期間中のプログラムの更新、リリース、およびバージョンへのアクセスを含む拡張サポートに対して毎年の更改使用料が課せられます。

ライセンス情報 (LI) の資料番号

適用外。

限定保証の適用

あり

限定保証

IBM は、本プログラムが所定稼働環境で使用されている場合に、その仕様に従って動作することを保証いたします。かかる保証は、「プログラム」の変更の加えられていない部分についてのみ適用されるものとします。 IBM は、プログラムの実行が中断されないこと、またはその実行に誤りがないこと、あるいは IBM がすべてのプログラムの欠陥を修正することを保証するものではありません。「プログラム」の使用結果については、お客様の責任とします。

IBM は、お客様がプログラムの既知の問題点、問題点の修正、制限事項および迂回処置に関する情報を含む IBM データベースに追加料金なしでアクセスできるようにしています。詳細については、 IBM サポート・ガイド を参照してください。

IBM は、「プログラム」の当初の使用権の取得者が「プログラム」を取得してから最低 1 年間 (以下「保証期間」といいます。)、この情報を提供します。

プログラム・サポート

サブスクリプション&サポートには、電話によるサポートのほか、サポートの有効期間中のプログラムの更新、リリース、およびバージョンへのアクセスが含まれます。サポートが中止される場合は、発表レターで 12 カ月前に通知されます。

返金保証

なんらかの理由で本プログラムに満足いただけなかった場合は、オリジナル・ライセンス所有者である場合に限り、送り状の日付から 30 日以内に本プログラムとその PoE を販売元にお返しいただければ、お支払い額を返金いたします。本プログラムをダウンロードした場合の返金のお受け取り方法につきましては、本プログラムをお買い求めの販売元にお問い合わせください。

明確にするために、以下のことにご留意ください。 IBM のいずれかの On/Off Capacity on Demand (On/Off CoD) ソフトウェア契約のもとで取得されたプログラムの場合、これらの契約はすでに取得されて使用中のプログラムに適用されるので、この条件は適用されません。

ボリューム発注 (IVO)

なし

パスポート・アドバンテージ の適用

なし

System i ソフトウェア・メンテナンスの適用

なし

可変課金の適用

なし

教育機関向け割引の利用

適用外。



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

Top rule

For all local charges, contact your IBM representative or your authorized IBM Business Partner.

Trademarks

IBM Consulting is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, AIX, IBM Z, PartnerWorld, Passport Advantage, IBM Research, IBM Watson, IBM Security, IBM Cloud Pak, QRadar, Resilient, Guardium and MaaS360 are registered trademarks of IBM Corporation in the United States, other countries, or both.

The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive licensee of Linus Torvalds, owner of the mark on a world­wide basis.

Red Hat is a registered trademark of Red Hat Inc. in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

この製品発表レターは、IBM Corporation が発表した時点での製品発表レターの抄訳です。

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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