IBM Process Mining as a Service provides a single-tenant cloud service to analyze discovered processes, gain actionable insights for improvement, and identify the best activities for automation

IBM Japan Software Announcement JP22-0160
April 19, 2022

Table of contents
Key requirementsKey requirementsTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Product positioningProduct positioningPricesPrices
Program numberProgram number

At a glance

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IBM® Process Mining as a Service benefits:

  • Automatically discovers, constantly monitors, and optimizes business processes
  • Uses business and IT system data to create and visualize an end-to-end process that includes all the process activities involved along with the various process paths
  • Facilitates process automation by finding the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation

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Process Mining as a Service is offered both as a standalone offering and as an integrated software capability with the broader set of business automation capabilities in IBM Cloud Pak® for Business Automation. The new standalone offering expands the organization's deployment options with a consumption-based subscription model accessed through a cloud service managed by IBM.

Process Mining as a Service applies specialized data mining algorithms to processes, cases, and events logged by enterprise applications to better understand real work done by employees. It helps locate hidden bottlenecks and pinpoints where automation could lead to the biggest process improvements. Benefits include the following:

  • Easily discover and model processes. Automatically discover process flows by applying data mining algorithms to event logs that include extracting data from enterprise applications, such as SAP, Salesforce, and Workday, and then automatically generate process models.
  • Gain actionable insights with customized KPIs. Apply data analysis patterns to discovered processes, visually verifying metrics, such as frequency, duration, cost, compliance, and conformance, with advanced data visualizations on custom drag-and-drop dashboards; define and evaluate company-specific KPIs and compare two or more process variants for a more holistic view of your process management.
  • Uncover clear root causes for targeted fixes. Look more closely at the processes that have issues and uncover exactly where and why problems are happening with root-cause analysis visualizations, whether there is a resource snag, approval delay, or other irregularity at a specific point in a business process.
  • Simulate future processes. Generate a digital twin to create hypothetical scenarios from as-is processes. For a more accurate twin, mine business rules to understand existing logic. You can use your digital twin to adjust resource allocations, add robotic process automation (RPA) bots, alter business rules, and more. To calculate ROI, you can run simulations comparing as-is and what-if processes. You can then refine models and disqualify unproductive changes.
  • Build an automation plan and enact it. Use insights collected about performance, productivity, and frequency to design and optimize a clear automation strategy. Whether you want to reduce nonconformant decisions, diminish process deviations, or simply accelerate document processing, you can seamlessly implement changes.

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Key requirements

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Processing Mining as a Service is offered as a managed cloud service. A client device or workstation with a supported web browser is required to access the cloud service.

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Planned availability date

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April 19, 2022

Availability within a country is subject to local legal requirements.

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Process Mining as a Service provides a unique set of capabilities to help organizations identify automation process opportunities. Key capabilities include the following:

  • Model and rule refinement. Detect business rules and logic; add contextual data to what-if scenarios for automatic rules management
  • Critical resource analysis. Identify process key users, relations between resources and roles, and ensure compliance
  • Multi-level process mining. Map out and analyze complex processes with multiple systems, tackling biased statistics, and data duplication
  • Conformance checking. Compare process performance with process model, find unexpected behavior, and uncover root causes of deviations to standardize
  • Simulation. Create unlimited what-if scenarios and find risk-free automation decisions for maximum ROI before implementation
  • As-is and what-if comparisons. Compare the activity, performance, and costs of your current process with what-if process scenarios

Informational resources:

Accessibility by people with disabilities

Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.

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Product positioning

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IBM business automation products help organizations solve their toughest operational challenges with a broad set of automation capabilities for content services, document processing, decision management, workflow automation, process automation, and process mining. Process Mining as a Service helps organizations easily discover, analyze, and simulate process to create "what-if" scenarios and simulate future process improvements.

For information about business automation capabilities, see the IBM Cloud Pak for Business Automation website.

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Reference information

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IBM Process Mining is also offered as a component of IBM Cloud® Pack for Business Automation. For details, see the following product announcements:

  • Software Announcement JP21-0264, dated June 15, 2021
  • Software Announcement JP20-0460, dated December 15, 2020

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Program number

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Program number VRM Program name
5900-APT Cloud service IBM Process Mining as a Service

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Education support

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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on the IBM Training website.

Search for "IBM Process Mining" to find course and badge information.

Contact your IBM representative for course information.

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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express website.

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Technical documentation for IBM Process Mining can be found in IBM Documentation. Search for IBM Process Mining.

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IBM Systems Lab Services

Systems Lab Services offers infrastructure services to help build hybrid cloud and enterprise IT solutions. From servers to storage systems and software, Systems Lab Services can help deploy the building blocks of a next-generation IT infrastructure to empower a client's business. Systems Lab Services consultants can perform infrastructure services for clients online or onsite, offering deep technical expertise, valuable tools, and successful methodologies. Systems Lab Services is designed to help clients solve business challenges, gain new skills, and apply best practices.

Systems Lab Services offers a wide range of infrastructure services for IBM Power® servers, IBM Storage systems, IBM Z®, and IBM LinuxONE. Systems Lab Services has a global presence and can deploy experienced consultants online or onsite around the world.

For assistance, contact Systems Lab Services at

To learn more, see the IBM Systems Lab Services website.

IBM Consulting

As transformation continues across every industry, businesses need a single partner to map their enterprise-wide business strategy and technology infrastructure. IBM Consulting is the business partner to help accelerate change across an organization. IBM specialists can help businesses succeed through finding collaborative ways of working that forge connections across people, technologies, and partner ecosystems. IBM Consulting brings together the business expertise and an ecosystem of technologies that help solve some of the biggest problems faced by organizations. With methods that get results faster, an integrated approach that is grounded in an open and flexible hybrid cloud architecture, and incorporating technology from IBM Research® and IBM Watson® AI, IBM Consulting enables businesses to lead change with confidence and deliver continuous improvement across a business and its bottom line.

For additional information, see the IBM Consulting website.

IBM Technology Support Services (TSS)

Get preventive maintenance, onsite and remote support and gain actionable insights into critical business applications and IT systems. Speed developer innovation with support for over 240 open-source packages. Leverage powerful IBM analytics and AI-enabled tools to enable client teams to manage IT problems before they become emergencies.

TSS offers extensive IT maintenance and support services that cover more than one niche of a client's environment. TSS covers products from IBM and OEMs, including servers, storage, network, appliances, and software, to help clients ensure high availability across their data center and hybrid cloud environment.

For details on available services, see the Technology support for hybrid cloud environments website.

IBM Expert Labs

Expert Labs can help clients accelerate their projects and optimize value by leveraging their deep technical skills and knowledge. With more than 20 years of industry experience, these specialists know how to overcome the biggest challenges to deliver business results that can have an immediate impact.

Expert Labs' deep alignment with IBM product development allows for a strategic advantage as they are often the first in line to get access to new products, features, and early visibility into roadmaps. This connection with the development enables them to deliver First of a Kind implementations to address unique needs or expand a client's business with a flexible approach that works best for their organization.

For additional information, see the IBM Expert Labs website.

IBM Security® Expert Labs

With extensive consultative expertise on IBM Security software solutions, Security Expert Labs helps clients and partners modernize the security of their applications, data, and workforce. With an extensive portfolio of consulting and learning services, Security Expert Labs provides project-based and premier support service subscriptions.

These services can help clients deploy and integrate IBM Security software, extend their team resources, and help guide and accelerate successful hybrid cloud solutions, including critical strategies such as zero trust. Remote and on-premises software deployment assistance is available for IBM Cloud Pak for Security, IBM Security QRadar®/QRoC, IBM Security SOAR/Resilient®, IBM i2®, IBM Security Verify, IBM Security Guardium®, and IBM Security MaaS360®.

For more information, contact Security Expert Labs at

For additional information, see the IBM Security Expert Labs website.

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Technical information

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Specified operating environment

Software requirements

For the most current software requirements, see Software Product Compatibility Reports website. Select Detailed system requirements, and search for IBM Process Mining.

Companion products

Process Mining as a Service works with the following products to provide additional value:


The product Service Description provides details about how Process Mining as a Service is provisioned and accessed. The Service Description also identifies data center locations and other deployment and product specifics, including any product limitations. For details see the Service Description.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Additional IBM support

IBM Client Engineering Client Engineering is a framework for accelerating digital transformation. It helps you generate innovative ideas and equips you with the practices, technologies, and expertise to turn those ideas into business value in weeks. When you work with Client Engineering, you bring pain points into focus. You empower your team to take manageable risks, adopt leading technologies, speed up solution development, and measure the value of everything you do. Client Engineering has experts and services to address a broad array of use cases, including capabilities for business transformation, hybrid cloud, analytics and AI, infrastructure systems, security, and more. Contact Client Engineering at

Planning information


This offering is accessed through the internet. There is no physical media or electronic deliverable.

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Ordering information

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For ordering information, consult your IBM representative or IBM Business Partner, or go to the Passport Advantage website.

This program is available only through Passport Advantage.

These products may only be sold directly by IBM or by IBM Business Partners.

To locate IBM Business Partners in your geography, see the Find a Business Partner page.

Passport Advantage

IBM Process Mining as a Service (5900-APT) introduces the following part numbers:

Part number description Part number
Process Mining Platform Instance per Annum D0A30ZX
Process Mining Process add-on Item per Annum D0A31ZX
Process Mining Events add-on 10 Million Events per Annum D09X1ZX
Process Mining Analyst User add-on Authorized User per Annum D09WZZX
Process Mining Business User add-on Authorized User per Annum D09X0ZX
Task Mining Agent add-on Concurrent User per Annum D09XZZX

Note: The offerings in this announcement may not be available for purchase in all countries in your geographical area. Purchase availability can be affected by multiple factors that include support and service availability and government regulations. The country information provided is not comprehensive. Consult with your IBM representative or IBM Business Partner for availability information in your area.

Charge metric

The charge metric for this cloud service can be found in the following Service Description document:

Program number Service Description document title Service Description document number
5900-APT IBM Process Mining as a Service i126-9421

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. Clients will always be directed to the most current published version of the Service Description. To review older versions, use the "Version" drop-down menu to the left of the displayed Service Description to select a previous version.

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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use - General Terms for Cloud Offerings and the applicable offering Service Description.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Guide or in service-specific documentation.

Service Description

The following Service Description document applies to the offering in this announcement.

Program identifier Service Description document title Service Description document number
5900-APT IBM Process Mining as a Service i126-9421

Follow-on levels of this cloud service, if any, may have updated terms. Clients will always be directed to the most current published version of the Service Description. To review older versions, use the "Version" drop-down menu to the left of the displayed Service Description to select a previous version.

Limited warranty

See the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee


Volume orders (IVO)


Passport Advantage applies

Yes. Information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

Yes. For usage restrictions, see the Service Description documents listed in this Terms and conditions section.

Educational allowance available


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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

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For all local charges, contact your local IBM representative or IBM Business Partner.

Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage or IBM PartnerWorld® website.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or IBM Business Partner. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.


IBM, IBM Cloud Pak, Passport Advantage, PartnerWorld,, IBM Cloud, Power, IBM Z, IBM Research, IBM Watson, IBM Security, QRadar, Resilient, i2, Guardium, MaaS360 and SPSS are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

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