Revised program technical support: IBM Business Automation Workflow 19.0.0.3 and IBM Integration Designer 19.0.0.2

IBM Canada Software Announcement A22-0353
April 26, 2022

Table of contents
OverviewOverviewProgram numberProgram number
Effective dateEffective dateOrder nowOrder now
DescriptionDescriptionRegional availabilityRegional availability


Overview

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IBM® Business Automation Workflow unites information, processes, and users to help you automate digital workflows on premises or on cloud. Organizations can create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes.

Effective October 31, 2022, Business Automation Workflow 19.0.0.3, a Long Term Support Release (LTSR), will no longer receive product defect fixes and security updates. Organizations with active support (S&S) are entitled to upgrade to Business Automation Workflow 21.0.3, or later to continue to receive LTSR support.

Effective March 31, 2023, IBM Integration Designer 19.0.0.2, an LTSR, will no longer receive product defect fixes and security updates. Organizations with active support (S&S) are entitled to upgrade to Integration Designer 21.0.3, or later to continue to receive LTSR support.

LTSRs provide product defect fixes and security updates for a minimum period of two years from the effective date. Note that program defect fixes and security updates are only available for the two most current continuous delivery (CD) updates and all active LTSRs.

Business Automation Workflow 19.0.0.3 was declared an LTSR, effective as of its original delivery date of December 12, 2019. For details, see Software Announcement A20-0180, dated February 18, 2020.

Integration Designer 19.0.0.2 was declared an LTSR, effective as of its original delivery date of June 27, 2019. For details, see Software Announcement A21-0244, dated April 20, 2021.

For additional information about the Business Automation Workflow support lifecycle, including a list of active LTSRs, see IBM Business Automation Workflow and IBM Integration Designer Software Support Lifecycle Addendum web page.

To view the CD support lifecycle policy, see the IBM Continuous Delivery Support Lifecycle policy website.



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Effective date

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April 26, 2022

Availability within a country is subject to local legal requirements.



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Description

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Business Automation Workflow combines business process management and case management capabilities in a single integrated workflow solution. It unites information processes and users to provide a 360-degree view of work to help drive more successful business outcomes. Capabilities include the following:

  • Integrated process and case management. Consolidates and standardizes task work for easier prioritization; combines process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.
  • Improved service. Expedites the organization's engagement by giving workflow participants and case workers access to systems, information, and analytics; speeds transactional workflows and case resolutions.
  • Enhanced decision-making. Uses built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.
  • Manageable initial startup costs. Enables you to start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

Integration Designer provides tools to create integration logic for invoking and exposing services, and to create business processes that integrate applications and data.

Information resources:



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Accessibility by people with disabilities

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Accessibility Compliance Reports (previously known as a VPAT) containing details on accessibility compliance to standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, can be found on the IBM Accessibility Conformance Reports website.



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Reference information

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For additional information on IBM Business Automation Workflow, see:

  • Software Announcement A21-0299, dated May 4, 2021
  • Software Announcement A20-0256, dated June 23, 2020
  • Software Announcement A20-0112, dated May 5, 2020
  • Software Announcement A20-0233, dated March 24, 2020
  • Software Announcement A20-0180, dated February 18, 2020
  • Software Announcement A19-0748, dated November 19, 2019

For additional information on IBM Integration Designer, see:

  • Software Announcement A19-0369, dated May 14, 2019
  • Software Announcement A18-0646, dated September 11, 2018


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Program number

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Program number VRM Program name
5737-H41 19.0.0.3 IBM Business Automation Workflow
5725-C97 19.0.0.2 IBM Integration Designer


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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-4YOU (426-4968)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca. ibm.com®

For IBM Business Partner: pwcs@us. ibm.com



IBM Digital Sales Offices
3600 Steeles Ave. East
Markham, ON L3R 9Z7, CA
H7

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogues of IBM products.


Note: Shipments will begin after the planned availability date.

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Regional availability

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Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Sint Eustatius and Saba Bonaire, Canada, Cayman Islands, Curacao, Dominica, Grenada, Guyana, Jamaica, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Sint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, and British Virgin Islands

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